Helpful personnel, clean environment, variety of classes for all age groups and levels of physical…read moreactivity

Poor management: Do you read your reviews?…read moreYou have several reviews over a period of years from various members complaining about a rude front desk staff person. Apparently, management chooses not to manage that issue. You need some fresh teachers and new classes in the exercise room. Same old boring stuff. Get some actual Mixxed Fit, U-Jam, or other classes with fresh choreography and music. It's like a senior center in there, which would be fine as far as the seniors, but even seniors like to do NEW choreography. At least pre-pandemic when Bob was teaching Zumba, he kept up with new routines. That's why his Monday night class was packed. There was actual choreography.

This is the great facility to develop your baseball game! My son has been a part of this amazing…read moreteam for several years!

Place says they open at 3pm (Monday). Arrived a bit after and the doors are locked. Called the…read morenumber and the first time, no answer. Called again and someone finally answered but says he won't be in for a couple of hours and that the facility will be ready around 5-5:30. What a joke completely unprofessional. Change your posted hours because it looks like this isn't the first time it's happened.

Very nice place. I like a lot: very good coaches and facilities. The head coach is very handsomeread more

My group recently visited this badminton center and the girl at the front desk was terrible. We…read moreunderstand that rules exist, but when we asked if we could pay extra for an additional spectator, we were met with rudeness instead of professionalism. The person at the desk did not explain the rule in a respectful way. Instead, she made us feel like our business was not wanted. What we heard was "your money is not good here." We were not asking for something unreasonable. We were offering to pay more for a guest who would not even participate in badminton. A simple "sorry, that is the policy" would have gone a long way, but instead we were treated with attitude and dismissal. If this is how management truly wants staff to handle customers, it is poor business. If not, then they should reconsider who they trust to be the first point of contact. Either way, the message we got loud and clear is that customers are not valued here.

Buyer Beware: Fraudulent Charges & Nightmare Cancellation Process…read moreBefore you sign up for a membership at City Sports, you need to know their cancellation policy is intentionally designed to trap you. You cannot cancel online, and you cannot cancel over the phone. They force you to physically come into the office to do it. I specifically went into the Fremont location in April to cancel my membership. I went through their whole process, gave them my reason for cancelling, and was explicitly told that I would no longer be charged. In reality, they completely ignored my request and continued charging me for two more months. I only realized it after checking my bank statements. When I called the Fremont location to get it sorted out, the staff didn't offer a single apology. Instead, they acted like it was my fault and pretended I had never canceled, completely gaslighting me even though I physically walked into their building to do exactly what they require. Check your bank statements closely if you deal with this place. Their customer service is dishonest and completely unaccountable.

This is a great overall gym. I moved here from Bay Club and honestly, I should've made the switch a…read morelot sooner. Some locations offer a kids club for just $10 a month, which is amazing for parents. I don't regret my move at all -- I only wish I had done it sooner. Staff here isn't as friendly as whipple I would say , the front desk hardly even says hello but besides that the gym is great. I have had no issues, just wish they'd bring kids club here. UPDATE- since my review honestly the staffs done a 360 as far as the front, theirs always a guy at the front when I come in, he's super attentive and greets everyone. I've visited both the Whipple and Fremont locations, and both are great. The only thing I wish is that the Fremont location would have a kids club and I'd make this my overall home gym.

Recently had an opportunity to train with Edward Panganiban at Bay Club and learned so much about…read moreweight training, which I had never learned before at the club. I would highly recommend Edward as a personal trainer. He is extremely friendly, very organized, and knowledgeable in his field. He tailored my fitness program based on my requirements and at the same time used his expertise to change what I was doing before.

The gym there is pretty decent. It has all of the essentials to build a solid physique. However,…read morethe best part about this gym are the workers and personal trainers there. JP in particular is a fantastic personal trainer and I can't recommend him enough. In just a few workouts with him, he helped me recover from a pec injury and was able to help me bench again. He is an extremely knowledgeable trainer and if you train with him you will 100% see results!

My son learned to swim with Pierre within a short period of time. We had attempted lessons at other…read moreplaces before without success. My son was one of the older kids here who didn't know how to swim, so he was self-conscious, but Pierre's expertise and guidance made him comfortable and allowed him to learn without judgment or fear. It was amazing to see him do several different strokes in just a few months time.

I reached out in 2025 to inquire about my daughter's tennis lessons. We were told that she was too…read moreyoung at the time which was fear. She was 3.5 years old and was a bit timid. I then texted Coach Angela after she turned 4 yo because she was showing signs of being interested. We were completely ghosted by Coach Angela. I was a former USTA player and I coached in college for my college's camp so I know a thing a two about coaching tennis and good customer service. Whether you have space to take a child in or not, you should always circle back. In the end of the day, everyone is connected and to one another and I'll say this, Euro Tennis is way better with better customer service than here. I grew up learning to play tennis by my dad. All was self taught through him. We weren't a rich family, but we were raised with values that took us far in life. I don't know what values these tennis coaches have here, but I'll say this.. poor customer service doesn't get very far. My ultimate goal was just to get my 4 yo and soon to be 5 yo to just make friends and get to know the sport that I love very much. I suggest all parents to go to Euro Tennis. Better customer service and lots of options. At Euro Tennis, they accept kids of all kinds. They have patience. And their focus is just making sure the kids have fun. At 5-7 yo, the ultimate goal is to have fun and like the sport.

Quick service. Kahj got me signed up and set super quick…read more Facilities are clean and working

I would like to address what a reviewer recently said about this location because I think they left…read morean unfair review with lots of hyperbole. This gym does not cost $100 per month. As shown on their individual location page, the highest tier membership is $64.99. There are cheaper memberships depending on what membership you sign up for. It is not overly packed during the times that I go, usually around 6:30pm on weekdays and sometimes Sunday evenings. I generally count 8-10 people at most and have never had to wait for a machine or equipment. The only humidity you experience is in one of the bathrooms if someone previously took a shower. However, they leave the door open to promote airflow. As far as I am aware, there is airflow and I have not once felt uncomfortable there. Judging from a majority of reviews, many people like and in fact, love this gym. It will not anger you, unless you are quick to get angry over things. It sounds to me that the real cause of this low review was being charged an amount that they did not agree with, and possibly missing important details when signing up. This could have been resolved with a phone call, instead of a poor review. I would urge you, dear reader, to approach negative reviews like this with caution. Understand that the employees here care, it is not a crowded gym or humid in any manner, and Trent is there to help you out when needed. There is no pressure to join if you sign up for a free trial either.

I've been coming to this gym for a 2 years…read more The facility is consistently clean and well-maintained. Not too crowded and a good vibe. The Swimming Pool: It's the perfect temperature and not overly crowded. Also, people in the pool are very respectful. And the water is extremely well-maintained. The Sauna: This is my absolute favorite way to unwind and generally quite clean. I see them cleaning it very regularly. Atmosphere: Beyond the facilities, the staff is friendly and welcoming. Highly recommend this place.

I had 2 disappointing trips to this City Sports location while on a work trip. I can definitely…read morevalidate what other reviewers are saying about lack of cleanliness here. It's definitely dirtier than my local City Sports in Sacramento. The worst part about this club for me is that the free weights were a complete mess. The dumb bells appear to be in random order and plates seem to be haphazardly put back as well. I got here at 5am when they open and there was an old plastic water bottle on the floor. Seems like no one is taking care of this gym. Not specific to this location, but City Sports Club needs to open earlier on the weekend. 8am is ridiculously late. Would love to see 6am or earlier Saturday and Sunday like almost every other gym does. With all of that said, this gym does have a good variety of equipment and I appreciate that City Sports has locations all over Northern California I can access.