Just picked up the dress for my son's wedding - very happy with it! Melange has recently moved to a…read morenew location at Stanford Mall. Best way to find it is is to park close to Backcountry, walk directly through the store and out the back door. You'll now be in a short ally, and just on the right you'll see Melange.

I went into the store to ask a simple question. My question was if the clothing in the store was…read morefrom Italy. The lady I was talking to then rudely told me she was the owner of the store and of course she would know where the clothes were from. She was extremely rude and condescending for no reason. This is not customer service and she was having a bad day and decided to take it out on the next customer which is extremely un professional. I hope somebody gives that lady a hug because she needs it.

Amazing customer service! They actually took my Small Zipper Tote back! I explained that the gold…read morehardware was making the bag too heavy, and I couldn't carry it before or after I filled it up without excruciating shoulder pain. Even though their policy says bags can be returned within thirty days, they made an exception for me! I'm so happy! They gave me my three hundred bucks back, and there was no pressure to buy anything else instead. I bought the sportier version in mocha without the gold hardware. I like it so much more than the bougie bag! I'm not a fan of gold on my bags. I like the sporty and casual look so much more than the bougie look! So minimalist, so light!!

Oof, awkward. Recent customer service here needs self reflection. I've been a Cuyana fan since its…read moreearly online days when they were only in San Francisco, and both my husband and I have made substantial purchases both online and in store over the years. While I still like Cuyana products, the service in this location is disappointing. You're better off staying online if you can. The last time we were at the Stanford shopping center, we happened to see a sign outside Cuyana that said treats/drinks with Anton (Patisserie). So I excitedly thought why not drop in? We see a table at the back with several treats, and debate which ones to try. Just as I'm debating a second macaron to grab for my husband, the associate approaches us for the first time during our visit. She apparently was watching us from behind, visibly upset and worked up about how it's only ONE per person. Ok, chill, no need to speak like we're thieves or a nuisance -- especially because this is the first time you've bothered to interact with us at all during the visit without any acknowledgement or greeting upon us entering? Read the room. You obviously don't care about service but are worried about one too many treats for a couple of people just happy to be there and look around. Talk about being unwelcoming. What's the point of advertising treats when your customers don't even feel welcomed to enjoy them? And no we're not there "just for free stuff."

Decent selection of wedding dresses on site. They offered some champagne and bottle water to start…read morethe dress shopping. Got to check out more than 5 dresses with a few quick changes. Wasn't pressured to pick a dress right away!

My husband and I came across the moss wall art displays at Terrain back in Jan while browsing…read morearound various shops at Stanford Mall with a friend. I was intrigued by them and thought we could use something similar for the empty space above our fireplace at home. I wanted to hang some kind of art other than a painting there, anyway. I did some research online and found similar art work on Etsy. However, I wasn't comfortable ordering online for something the size we wanted without seeing their actual work in person. When our daughter was in town at the end of March, we went to Terrain again to get her opinion and to discuss with the staff there in more detail before deciding to order a single custom art piece. We talked to one of their designers, Reid, about the different options, and told her our budget, the size, the wood pieces and decorative elements we liked. Reid was incredible and so easy to work with. She sent us photos of her beautiful initial design of the moss art base and some decorative options after about a week. After exchanging a couple emails and talking on the phone with her, we stopped by to look at some of the elements in person as we're in the area that day, anyway. We loved how Reid refined the piece based on our feedback, and always kept us posted on any changes in price estimates. The end result looked stunning! When we picked up the moss art, another staff took great care in finding a large box and wrapping it so that we could bring the piece back home safely. We really appreciated it. I signed up for Terrain text message and got a 10% off code. They honored it at the store, as well. Every time we're in the store, we always found something interesting to look at, and the staff were super friendly. It's been more than 6 months, and the moss art still looks great. We love it!

Christina Tran provided great service! She found the most amazing pair of vintage jeans for me!…read more The fit was amazing! I just need a petite because they were too long. I ordered them online. Christina is a miracle worker!

This review is long overdue - we first visited the Madewell store at Stanford Shopping Center back…read morein February, and we've been back several times since. I want to give a special shout-out to Teresa, the store manager, who made our first visit truly exceptional. My teen daughter was feeling shy and awkward walking in (shopping for jeans will do that), and let's be real - the last person she wanted style advice from was me. But Teresa was a total gem. She was friendly, approachable, and instantly put my daughter at ease. She listened carefully to what my daughter was looking for, then came back with a ton of great options. While my daughter was trying on jeans, Teresa even pulled some sale items for me (bonus points!). I honestly expected to walk out with maybe one thing, but we left with quite a haul - and it was 100% worth it. Teresa also let me know about Madewell's free alterations for rewards members, which I had somehow missed even though I've shopped there for years. The entire staff had Teresa's same energy - welcoming, enthusiastic, and genuinely helpful. Between the personalized service, quality of the clothes, and how good my daughter felt walking out, the experience was more than worth the money we spent. We need more shopping experiences like Madewell @ Stanford - where people make you feel good, not just about how you look, but how you're treated.

Although the store display is cute and I liked going here from time to time, the attitudes amongst…read morethe girls who work here are just terrible. Poor work place culture perhaps ? I don't love the shopping culture of Aritzia. Everyone has to come out and show off what they look like in the clothes in front of each other ? The staff have attitudes here and looking at customers with dirty looks - they would rather be anywhere else and it shows. Management not taking care of them maybe ? Not a great shopping experience. Might be a fun place to grab a small gift for a family member, but I'm done buying clothes at Aritzia ! Good luck to this business model !

I had a stellar shopping experience here. Not gonna lie, I was pretty surprised. I was approached…read moreby an employee to ask if I was doing ok, no clothing yet in hand, and it was nice of her to check on me. Once I had a few items picked out, she offered to get my things set up in the fitting room. I happily obliged. Once I got in there to try things on, I was approached by the fitting room attendant about sizes and other options to try my selections out with. I ended up purchasing a quilted jacket and stiped t-shirt. The only thing I'm a little disappointed about was that I had another basic tank top that I brought with me to checkout, but they got it mixed up with go-backs and didn't ring me up for it. I got home wondering where it was, and then realized they never charged me for it. A bummer, but at least I didn't pay for something I didn't go home with. Nevertheless, still a great customer experience. From the moment I stepped inside to my time at the checkout, every single employee I came into contact with treated me kindly and like I was a girlfriend they were helping to pick an outfit for. Will definitely be back in when I'm in the Stanford area.

Exceptional customer service from both Alex and Hailey. Huge shoutout to Alex for all of his help…read morein answering questions about products and locating specific sizes needed and etc. Store is well maintained and organized. Products are where they belong - nothing out of place. Store is clean and the shopping experience was pleasurable overall. Decent selection of products in store. And honestly, given the quality and timelessness of some if not most of the pieces on display - great value!

Sadly, after Everlane was purchased by Shein, both quality and level of customer service have…read moresuffered greatly. They have lost a lot of clientele over this, including my family and me. Very unfortunate.

Malika has exquisite taste, a beautiful shop and adds so much to Menlo's downtown. She has worked…read morehard at making her store a special fixture and makes shopping there so personal.

Such a beautifully curated boutique. I found a vintage book there that I wanted to buy, and they…read moregave it to me complimentary. I bought my best friend a very special nameplate necklace, and they had a promotion going as well. The pieces here are very beautiful. The women who work here are lovely!

I had a lovely experience visiting this store today. I was greeted very warmly by the staff working…read morethere. All of the workers wore beautiful clothing and held themselves high and that was very noticeable. I browsed around and there were many beautiful pieces of clothing and jewelry. I only purchased one thing but I plan on returning for some Christmas shopping. I really enjoyed the atmosphere of this store and the lovely staff. They wrapped my purchase very nicely too! All of those little things mattered and left a good first impression!

Service Quality…read moreSelection Value Lots of different and charming items from clothes to scarves, jewelry, purses and more.

Beautiful store, gracious owner, high prices and excellent quality. Definitively the place to go if…read moreyou go to splurge in that high end cashmere sweater of that vaporous dress you won't find anywhere. What i like of this store is also the layout, you can enter from 2 different doors and just browse and enjoy every single piece. Some time ago I had the feeling that Alys Grace was a store for 'women of a certain age'...maybe I have arrived to that age and there is few things that I don't like in there.

I have to drop my rating for this store…read more For the second time in two months, my adult daughter and I came in to purchase clothing and both times we were completely ignored by the employees. On the most recent occassion, we were the only two in the shop yet not one of the three employees greeted us. I even stood next to the counter in front of two employees and it was as if my daughter and I were invisible. I believe one of the employees was the owner. A group of three women walked in and were immediately converged upon. They were told about a sale and asked if they needed help. My daughter and I stood appalled at the flagrant favoritism as we continued to be ignored. My daughter and I both realized that the three women were dressed in designer outfits, while my daughter and I were dressed in comfortable shorts and t-shirts. I spend between $2000-$2500 A MONTH at stores like Nordstrom, Bloomingdales and Anthropologie (yes, I love to shop). I also wear clothing from Target. Whether I have my designer bag in hand or a Target purse, I would hope to be treated like a valued customer. I used to love to give my money to small boutiques like Alys Grace, but after the way we've been treated the last two times, we will not be returning to this location or their other stores.

This review is specifically for Salvador and the three staff members working on May 8th…read more When I walked into the store, I was not acknowledged, despite the store being nearly empty. I then sat for several minutes waiting for assistance with a return, only to be spoken to in a dismissive manner once someone finally approached me. There were only two customers in the store at the time, so the lack of service was especially disappointing. Afterward, I followed up with my SA, who has always provided excellent service, and my concerns were escalated to management. Unfortunately, instead of taking accountability for how I was treated, Salvador responded with an email attempting to justify the behavior by implying the team was busy assisting others. That explanation simply did not reflect the reality of the situation. I responded respectfully, emphasizing that accountability matters and expressing hope that this could serve as a learning opportunity for the staff. I also clarified that my experience should not be attributed to high traffic when the store was clearly not busy. I never received a response. At this point, I question how thoroughly my complaint was actually reviewed. It feels easier for staff to claim they were occupied than to acknowledge poor customer service and address it honestly.

Extremely disappointing experience with The RealReal in Palo Alto…read more I went through their entire process just to schedule an in-person valuation appointment, which required providing a significant amount of information beforehand. I then met with Sam for the evaluation and was told that I would receive an email afterward with all of the valuation numbers. That email never came. I waited and followed up by email with The RealReal, but received absolutely no response, despite them bombarding me with registration emails as well as appointment confirmation emails. No valuation numbers, no update, no explanation...nothing. What makes this especially frustrating is how much information and time they require from you just to get through the door for an appointment. I did everything they asked, showed up for the evaluation, and was specifically told I would receive the results afterward. To then be completely ignored is incredibly unprofessional. I genuinely feel like I wasted my time going through this entire process. If you're going to require customers to provide their information and come in for an appointment, the very least you can do is follow through on what you promised and respond when they reach out. Very disappointed with the lack of communication and follow-through from The RealReal Palo Alto.