Alys Grace

Just picked up the dress for my son's wedding - very happy with it! Melange has recently moved to a…read morenew location at Stanford Mall. Best way to find it is is to park close to Backcountry, walk directly through the store and out the back door. You'll now be in a short ally, and just on the right you'll see Melange.

I went into the store to ask a simple question. My question was if the clothing in the store was…read morefrom Italy. The lady I was talking to then rudely told me she was the owner of the store and of course she would know where the clothes were from. She was extremely rude and condescending for no reason. This is not customer service and she was having a bad day and decided to take it out on the next customer which is extremely un professional. I hope somebody gives that lady a hug because she needs it.

Velutina Houndstooth Beaded Dress Style 1557

Nobilis Tassel Dress, Style 1588

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Pillansi Top Style No 1589

Cuyana

4.6(34 reviews)

Amazing customer service! They actually took my Small Zipper Tote back! I explained that the gold…read morehardware was making the bag too heavy, and I couldn't carry it before or after I filled it up without excruciating shoulder pain. Even though their policy says bags can be returned within thirty days, they made an exception for me! I'm so happy! They gave me my three hundred bucks back, and there was no pressure to buy anything else instead. I bought the sportier version in mocha without the gold hardware. I like it so much more than the bougie bag! I'm not a fan of gold on my bags. I like the sporty and casual look so much more than the bougie look! So minimalist, so light!!

Oof, awkward. Recent customer service here needs self reflection. I've been a Cuyana fan since its…read moreearly online days when they were only in San Francisco, and both my husband and I have made substantial purchases both online and in store over the years. While I still like Cuyana products, the service in this location is disappointing. You're better off staying online if you can. The last time we were at the Stanford shopping center, we happened to see a sign outside Cuyana that said treats/drinks with Anton (Patisserie). So I excitedly thought why not drop in? We see a table at the back with several treats, and debate which ones to try. Just as I'm debating a second macaron to grab for my husband, the associate approaches us for the first time during our visit. She apparently was watching us from behind, visibly upset and worked up about how it's only ONE per person. Ok, chill, no need to speak like we're thieves or a nuisance -- especially because this is the first time you've bothered to interact with us at all during the visit without any acknowledgement or greeting upon us entering? Read the room. You obviously don't care about service but are worried about one too many treats for a couple of people just happy to be there and look around. Talk about being unwelcoming. What's the point of advertising treats when your customers don't even feel welcomed to enjoy them? And no we're not there "just for free stuff."

Monogram!

The purses available in store!

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Beautiful displays

Anthropologie

3.3(235 reviews)

Decent selection of wedding dresses on site. They offered some champagne and bottle water to start…read morethe dress shopping. Got to check out more than 5 dresses with a few quick changes. Wasn't pressured to pick a dress right away!

My husband and I came across the moss wall art displays at Terrain back in Jan while browsing…read morearound various shops at Stanford Mall with a friend. I was intrigued by them and thought we could use something similar for the empty space above our fireplace at home. I wanted to hang some kind of art other than a painting there, anyway. I did some research online and found similar art work on Etsy. However, I wasn't comfortable ordering online for something the size we wanted without seeing their actual work in person. When our daughter was in town at the end of March, we went to Terrain again to get her opinion and to discuss with the staff there in more detail before deciding to order a single custom art piece. We talked to one of their designers, Reid, about the different options, and told her our budget, the size, the wood pieces and decorative elements we liked. Reid was incredible and so easy to work with. She sent us photos of her beautiful initial design of the moss art base and some decorative options after about a week. After exchanging a couple emails and talking on the phone with her, we stopped by to look at some of the elements in person as we're in the area that day, anyway. We loved how Reid refined the piece based on our feedback, and always kept us posted on any changes in price estimates. The end result looked stunning! When we picked up the moss art, another staff took great care in finding a large box and wrapping it so that we could bring the piece back home safely. We really appreciated it. I signed up for Terrain text message and got a 10% off code. They honored it at the store, as well. Every time we're in the store, we always found something interesting to look at, and the staff were super friendly. It's been more than 6 months, and the moss art still looks great. We love it!

Dress

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Dioscorea e in terrain

Madewell

3.9(31 reviews)

Christina Tran provided great service! She found the most amazing pair of vintage jeans for me!…read more The fit was amazing! I just need a petite because they were too long. I ordered them online. Christina is a miracle worker!

This review is long overdue - we first visited the Madewell store at Stanford Shopping Center back…read morein February, and we've been back several times since. I want to give a special shout-out to Teresa, the store manager, who made our first visit truly exceptional. My teen daughter was feeling shy and awkward walking in (shopping for jeans will do that), and let's be real - the last person she wanted style advice from was me. But Teresa was a total gem. She was friendly, approachable, and instantly put my daughter at ease. She listened carefully to what my daughter was looking for, then came back with a ton of great options. While my daughter was trying on jeans, Teresa even pulled some sale items for me (bonus points!). I honestly expected to walk out with maybe one thing, but we left with quite a haul - and it was 100% worth it. Teresa also let me know about Madewell's free alterations for rewards members, which I had somehow missed even though I've shopped there for years. The entire staff had Teresa's same energy - welcoming, enthusiastic, and genuinely helpful. Between the personalized service, quality of the clothes, and how good my daughter felt walking out, the experience was more than worth the money we spent. We need more shopping experiences like Madewell @ Stanford - where people make you feel good, not just about how you look, but how you're treated.

The free WiFi sign is right in front of the couch right next to where all the husbands, boyfriends, and fathers sit.

Already a magazine shoot.

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Leather section on November 16, 2017

Aritzia

2.6(49 reviews)

Although the store display is cute and I liked going here from time to time, the attitudes amongst…read morethe girls who work here are just terrible. Poor work place culture perhaps ? I don't love the shopping culture of Aritzia. Everyone has to come out and show off what they look like in the clothes in front of each other ? The staff have attitudes here and looking at customers with dirty looks - they would rather be anywhere else and it shows. Management not taking care of them maybe ? Not a great shopping experience. Might be a fun place to grab a small gift for a family member, but I'm done buying clothes at Aritzia ! Good luck to this business model !

I had a stellar shopping experience here. Not gonna lie, I was pretty surprised. I was approached…read moreby an employee to ask if I was doing ok, no clothing yet in hand, and it was nice of her to check on me. Once I had a few items picked out, she offered to get my things set up in the fitting room. I happily obliged. Once I got in there to try things on, I was approached by the fitting room attendant about sizes and other options to try my selections out with. I ended up purchasing a quilted jacket and stiped t-shirt. The only thing I'm a little disappointed about was that I had another basic tank top that I brought with me to checkout, but they got it mixed up with go-backs and didn't ring me up for it. I got home wondering where it was, and then realized they never charged me for it. A bummer, but at least I didn't pay for something I didn't go home with. Nevertheless, still a great customer experience. From the moment I stepped inside to my time at the checkout, every single employee I came into contact with treated me kindly and like I was a girlfriend they were helping to pick an outfit for. Will definitely be back in when I'm in the Stanford area.

Socks disintegrating after one wear

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Front door. Located by Bloomingdale's near Lululemon , J Crew

Everlane

4.3(31 reviews)

Everlane continues to be an aesthetically pleasing and minimalist clothing store. They have men's…read moreand women's clothing here. I actually attended as part of a private company event and the staff were all super friendly and welcoming. There was a bit of a wait for the fitting rooms so I put my clothes on a rack while I shopped around. When it was my turn, to my surprise there was an extra pair of green pants that I didn't add and I pointed that out. They said that they added it for me to try on with my stuff! I was skeptical but I tried it and to my surprise the pants fit me like a glove and were super comfortable! I was super impressed they were able to pinpoint my size and it looked nice with the clothes I was trying on! I liked the pants so much I ended up buying them. They're the utility straight leg pants and I even bought another pair online in a different color (on sale) since I liked the fit so much. Their tops sizing seems pretty consistent. I was consistently around an XS. I did try on a jacket in XS but it felt a bit baggy so maybe I could wear XXS in jackets. They had a cool bomber jacket on the men's aisle that I wish they had on the women's aisle as well! I think Everlane's clothes are on the pricier side but they feel nice and I hope to get a lot of wears out of the pieces I bought!

Exceptional customer service from both Alex and Hailey. Huge shoutout to Alex for all of his help…read morein answering questions about products and locating specific sizes needed and etc. Store is well maintained and organized. Products are where they belong - nothing out of place. Store is clean and the shopping experience was pleasurable overall. Decent selection of products in store. And honestly, given the quality and timelessness of some if not most of the pieces on display - great value!

Entrance

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Gitane Freedom of Style

4.8(42 reviews)

0.1 mi

Malika has exquisite taste, a beautiful shop and adds so much to Menlo's downtown. She has worked…read morehard at making her store a special fixture and makes shopping there so personal.

Such a beautifully curated boutique. I found a vintage book there that I wanted to buy, and they…read moregave it to me complimentary. I bought my best friend a very special nameplate necklace, and they had a promotion going as well. The pieces here are very beautiful. The women who work here are lovely!

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Lesley Evers

5.0(2 reviews)

1.6 mi

I had a lovely experience visiting this store today. I was greeted very warmly by the staff working…read morethere. All of the workers wore beautiful clothing and held themselves high and that was very noticeable. I browsed around and there were many beautiful pieces of clothing and jewelry. I only purchased one thing but I plan on returning for some Christmas shopping. I really enjoyed the atmosphere of this store and the lovely staff. They wrapped my purchase very nicely too! All of those little things mattered and left a good first impression!

Service Quality…read moreSelection Value Lots of different and charming items from clothes to scarves, jewelry, purses and more.

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The RealReal - Palo Alto

2.7(130 reviews)

1.4 mi

Everyone in the new store is so friendly! Their selection was great and I found the experience…read morerelaxing and fun. When I entered the store, the staff was welcoming and I was helped by Erica and she walked me through the different handbags I was interested in. She was professional and friendly and very knowledgeable about the product. After debating on two different bags I chose one that was listed from their website and Erica had it transferred to the store for me. She made the whole process easy and fun and after chatting for a bit, she told me that the bag would be in later that week. When I returned to pick up the bag, Erica remembered me by name and seemed genuinely happy to see me again. Overall , the store has a very classy but fun vibe and the staff couldn't have been nicer.

This review is specifically for Salvador and the three staff members working on May 8th…read more When I walked into the store, I was not acknowledged, despite the store being nearly empty. I then sat for several minutes waiting for assistance with a return, only to be spoken to in a dismissive manner once someone finally approached me. There were only two customers in the store at the time, so the lack of service was especially disappointing. Afterward, I followed up with my SA, who has always provided excellent service, and my concerns were escalated to management. Unfortunately, instead of taking accountability for how I was treated, Salvador responded with an email attempting to justify the behavior by implying the team was busy assisting others. That explanation simply did not reflect the reality of the situation. I responded respectfully, emphasizing that accountability matters and expressing hope that this could serve as a learning opportunity for the staff. I also clarified that my experience should not be attributed to high traffic when the store was clearly not busy. I never received a response. At this point, I question how thoroughly my complaint was actually reviewed. It feels easier for staff to claim they were occupied than to acknowledge poor customer service and address it honestly.

Store

TRR

The RealReal - Palo Alto - It's outrageous that the bad shoes are so bad. It's terrifying that employees of a listed company would steal and wear guests' shoes.

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It's outrageous that the bad shoes are so bad. It's terrifying that employees of a listed company would steal and wear guests' shoes.

Romi Boutique

3.2(59 reviews)

1.4 mi

Romi carries unique and funky clothes, jewelry and accessories from a variety of designers. I'm…read morealways guaranteed to find THE dress for a special occasion and can never leave the store empty-handed! The salespeople are always very attentive and helpful in finding the right size, fit and style for me. If they don't have an item in stock, they'll recommend another store that does. They will definitely go out of their way to help you. Don't miss out on the sales. You'll find some great pieces at a great price!

Staff are not friendly nor helpful. No one greeted or smiled. Owner needs to train or get people…read morewho want to work there. Walked in, vibe was bad and condescending (and what's with the dogs and dog carts in the store?). Plus they sell Izz-made stuff. No thanks.

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3 reviews that are not currently recommended

The reviews below are not factored into the business's overall star rating.

Katherine J.

0

8

11

1 year ago

Alice Grace is truly one of the best shopping experiences you'll find in the Bay Area! Both the Los Altos and Menlo Park stores are beautifully curated and full of charm. Every detail from the elegant displays to the carefully selected products makes it clear how much thought, and care goes into creating an elevated shopping experience. The customer service is outstanding. The staff are warm, knowledgeable, and genuinely eager to help without being pushy. They take the time to listen, suggest the perfect pieces, and ensure you walk out with something you absolutely love. You feel valued the moment you walk through the door, which makes every visit a joy. The quality of items is top-notch. Whether you're looking for something special for yourself or a thoughtful gift, you'll always find pieces that are stylish, unique, and made to last. I especially appreciate how the stores blend modern trends with timeless elegance it's hard to leave without finding something irresistible. Another standout is the atmosphere. Shopping here feels relaxed and welcoming, never rushed or overwhelming. The stores are bright, beautifully designed, and a pleasure to browse. I cannot recommend enough. If you're in Los Altos or Menlo Park, make sure to stop in you'll be treated with kindness, discover beautiful items, and leave feeling inspired. This is a true gem in our community and a place that always delivers five-star experiences! read more

Emma P.

3

30

0

12 years ago

I can say I have never had a bad experience going into this place like some of the other reviews on here. I have always been greeted with a smile and everyone has always been super helpful. Maybe the customers were overly reading into what they were doing or how they were acting. With that said I can say that I love all of their selection, I think it's the best around. I can usually find something perfect for a date night or a special occasion. I love the selection of jeans, some of the best that I have found. The store is super cute. I would buy everything I own there if I could afford it. It's a great little place to go when you are looking for some very unique fashionable clothing that is high quality. read more

Mae A.

0

8

0

16 years ago

Alys Grace lacks the Grace... I want when I walk into a pricey Boutique... The sales ladies were talking to each other about ... of all things fattening food!! the whole time I was shopping I was ignored except for the menacing stares I got from what seemed to be the owner. Some really dated clothes... much too JC penney or Sears like to me. Sad. I saw, maybe two out fits I could wear... other wise their collection seemed to be a hodge podge of conflicting styles and taste. Alys Grace is not for anyone who knows fashion or style. read more

Alys Grace - womenscloth - Updated September 2026

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Anthropologie

3.3

(235 reviews)

Decent selection of wedding dresses on site. They offered some champagne and bottle water to start…read morethe dress shopping. Got to check out more than 5 dresses with a few quick changes. Wasn't pressured to pick a dress right away!

My husband and I came across the moss wall art displays at Terrain back in Jan while browsing…read morearound various shops at Stanford Mall with a friend. I was intrigued by them and thought we could use something similar for the empty space above our fireplace at home. I wanted to hang some kind of art other than a painting there, anyway. I did some research online and found similar art work on Etsy. However, I wasn't comfortable ordering online for something the size we wanted without seeing their actual work in person. When our daughter was in town at the end of March, we went to Terrain again to get her opinion and to discuss with the staff there in more detail before deciding to order a single custom art piece. We talked to one of their designers, Reid, about the different options, and told her our budget, the size, the wood pieces and decorative elements we liked. Reid was incredible and so easy to work with. She sent us photos of her beautiful initial design of the moss art base and some decorative options after about a week. After exchanging a couple emails and talking on the phone with her, we stopped by to look at some of the elements in person as we're in the area that day, anyway. We loved how Reid refined the piece based on our feedback, and always kept us posted on any changes in price estimates. The end result looked stunning! When we picked up the moss art, another staff took great care in finding a large box and wrapping it so that we could bring the piece back home safely. We really appreciated it. I signed up for Terrain text message and got a 10% off code. They honored it at the store, as well. Every time we're in the store, we always found something interesting to look at, and the staff were super friendly. It's been more than 6 months, and the moss art still looks great. We love it!

Margaret O'Leary

4.4

(19 reviews)

Okay, long-time Margaret O'Leary fan here! I have always loved her sweaters, but when she branched…read moreout into cottons and cotton tees? I'm obsessed! My aunt and I recently visited the Burlingame Margaret O'Leary store and couldn't have been happier. First off, I want to say that as two women who have extreme allergies, I deeply appreciate the fact that Margaret O'Leary never sprays scent on their clothes, never uses chemical air fresheners, and never has scented incense sticks or candles on their stores. I absolutely cannot stand buying new clothes from a boutique and walking out with a migraine and clothes that reek of fragrance and scent! The stores are always designed beautifully, have hardwood floors (which deters fleas that dogs tend to track inside), and are clean clean clean! I also want to take a minute to shout out the wonderful Jaqueline (Jacklin?) who helped us while we shopped. She was so so personable, kind, hard working, and lovely. To be completely honest, we loved her so much that my aunt and I decided to frequent the Burlingame location in the future (we typically go to the Mill Valley store)!

I like Margaret O'Leary. Customer service is top line and their clothing is well made and stylish…read more I can always find something to buy. A bit pricey but great quality

Dequeen Fashion

4.1

(9 reviews)

All cute stuff, somehow pricey but you can still find deals and you will get your 10% off when…read morecheck-in with Yelp app! I got a nice necklace for my collection and on top of the discount the girl in charge also applied the 20% discount of post-holiday sals, that was a deal! My girlfriend also got a cute cardigan from there. I liked how free we were to take pictures with the attires, to play with the clothing and jewelry and it was a nice experience just to be there. Love the decor with the flamingo pink colored sofa too!

This is a nice shop in this Bay Area especially for my wife... I know said she likes this place…read morebecause the clothes there are fashionable n unique!!!i recommend everyone should go check it u will like it!!!

Evereve

5.0

(6 reviews)

Shopped at Evereve today. Amazing service all around! Very good for women's clothing, very good…read morequality. Highly recommend. If you are looking for pants, jeans and need a great fit this is the store for you. Kut is an excellent brand for pants, jeans and skirts. The staff will fit you for the correct size and style your wardrobe.

Reasonably priced casual women's wear with an uncommonly helpful and kind staff. Will be back!read more

Vuori

3.6

(19 reviews)

Very beautiful store - they have a open airy feeling - and the clothing has a bit of a coastal…read moretheme - surfer style... LuLuLemon is similar but I'd say more for women.... if there is such a thing. This company I'd say is more geared for men. The fabrics and fit are very good and I'm always trying to replace my favorite hoodie I got from here. If I like a piece of clothing (or shoes for that matter) I tend to wear it till its shredded. For that reason I have no hesitation to buy something that may be a little higher in price if I know I like it. You can buy online but I think its great to be able to touch the items before you purchase. This is the perfect place to do just that.

I came here for a private company yoga and shopping event and was pleasantly surprised at how nice…read morethe clothes are here at Vuori. They are definitely on the pricier side but if you value comfort / chic I think Vuori could be good for you! I don't really shop luxe gym clothes but I bought a nice casual light jacket here because the material was so soft! I wear it all the time especially in cooler weather (but not super hot or super cold weather)!

Johnny Was

3.9

(20 reviews)

Love, love, love my experience here. I called ahead of time to check if they sell petits in the…read morestore and they do! This is one of the few Bay Area locations that actually carries petite (I think it's the only one for now). I was greeted quickly after I walked in and Poulomi (Apologies for the spelling ) instantly greeted me, helped me navigate the store, and styled me! I was looking for an outfit for a wedding and she helped me find the perfect wedge shoe and Eva dress combo. Everyone in the store was super friendly and chatty. I had a lovely time. Overall it was a great vibe and I'll definitely be coming back for much more this summer

I have walked by this Johnny Was many times and not stopped in…read more I used to wear Johnny was decades ago when Cielo was at Kahala Mall and June brought in the line. Their things were always beautiful and so comfortable to wear. Today I stopped in and asked what they might have that I could wear. I'm short, barely 5 feet. Kim took the time to pull several things for me..mid-calf length. Nope, nope, maybe. I tried the maybe on twice. Kim and Poulomi both helped with suggestions on how to wear the dress. They were polite and nice without being pushy. Ok, I ended up with a new dress. Thank you ladies for being nice and helpful. They even gave me a really nice shopping bag that folds into itself!... and a little bottle of water.

Therapy Stores

4.8

(28 reviews)

Cute shop with a lot of fun knick knacks. They have cards, books, keychains, journals, ornaments,…read moretote bags, stuffed animals, jewelry, jewelry dishes, clothing, etc. It's located in the heart of downtown San Carlos with a bunch of restaurants, stores, coffee shops, and more nearby. Can easily spend 30 mins to 1 hour exploring every corner of the store. The cashier was extremely friendly!

I love Therapy stores! They always have fun stuff and I always end up purchasing something cute! I…read morelove that the store associates are always so nice and friendly. They always have cute jewelry and just random knickknacks. They have a good purse selection too and they have both leather and vegan leather.

American Cancer Society Discovery Shop

3.3

(62 reviews)