I had a good experience with both a repair to a pair of heels, along with a travel bag, and a…read morepurse! Quick turnaround time, and decent pricing for the services provided. Friendly service from a family owned business of a lost art. Will definitely return.

Fast, friendly, and reasonably priced shoe repair done really well. I can't ask for more than that…read moreand I'm very grateful that I found Midtown Shoe Repair. When I picked up my shoes, I noticed that they seem to also repair belts and bags. I'll happily continue to support them and bring all my repairs here from now on.

Transformed my boots. Really well done. And fast. Best cobbler I've found. I will be back! I…read morerecommend very highly.

New owner, let's welcome Jesus and wish him the best of luck. He acquired the place from Joseph and…read morehis mom. Jesus might be new to Redwood city but he has been in this trade for over 22+ years. Let's help local businesses grow an thrive in Redwood City!

I had 2 pairs of shoes repaired here - thee heels were worn, and it ddoesn't look good for a job…read moreinterview, Due to the road construction on ECR & PAGE MILL RD (20 Minute wait) I suggest taking CALTRAIN and getting off at California Ave, and take a 10 walk down to the Cobbler store, it is a nice walk without having to fight the ((Construction trafffic)).

I'm now the 3rd generation that makes this family business the only spot for shoe repair!! I came…read morein earlier this year to fix the bottoms of some vintage Ferragamo's and was very satisfied with the job and how they fixed up the velvet exterior as well - plus, I forgot to mention when I dropped them off that I wouldn't be able to pick them up and they shipped it too me no problem (obviously I paid a fee for it but duh). I have so many of my grandma's vintage shoes to bring in and know that I can trust them to do a great job on every single pair. Is it expensive? Yes, a bit. But are you paying for skill? Absolutely. They're craftsmen/women and deserve it! Thank you and great job!

I loved Vanessa Avila's work but I am very disappointed in her non-responsiveness since the abrupt…read moreclosure. At one point she responded to my text saying that she would be delivering the (ostensibly repaired) shoes on the weekends. That was in March and no shoes appeared so I have tried to call her but her voicemail is full. I text her again and again. I have told her that I assume some bad things are happening in her life but I pleaded with her just to communicate. I said that I can have plenty of sympathy but that I need some dialogue. Has anyone else received a response from her of any sort since, say, March?

5 months. That's how long it's been since I dropped my loafers off for minor repairs, she took my…read moremoney up front and gave me the pink slip asking for a couple weeks, and they've been giving me the run around since then, first couple times I was told they couldn't find the matching thread for the color of the shoe, and that they'd placed an order with their supplier, she left me a phone number which is also displayed on the door, that phone is never answered, like ever, and I have to come in person driving all the way to realize they're pretty much always closed citing one or the other "family emergency". I'm sympathetic to personal issues, but seriously, how often does a business have family "emergencies"? I've lost both my money and a pair of perfectly fine loafers, not to mention the several drives be had to make as a reward for giving them my business. Never again!! Outrageous.

These days, most people seem to wear disposable shoes, even when they are "dressing up." I don't…read moremind investing a bit in ones that last (and they seem to be more comfortable) Our long term cobbler got priced out of his rent and this seems to be a dying skillset. Luckily, we found Bernardo. He's an expert cobbler with reasonable prices. If something isn't worth fixing, he'll tell you. As other Yelpers have mentioned, access is confusing. Meet him at the back door podium. He'll know you're there because he has a camera. I wish Bernardo was open for longer hours and on more days, but we have a new cobbler.

Extremely poor workmanship on Birkenstock resole and cork rebuild. Cannot recommend for this…read morepurpose My Birks required a rubber resole, and the cork near the heel had also started to wear. I asked if they could resole with the Vibram rubber, which was supposedly more durable. I was told they are the same as the Birks rubber. I dont believe that and should have taken that as a red flag already Nonetheless, I was told they could help with the cork rebuild, sole replacement, and cork sealant. Price of $75 (which apparent is the same for sole replacement only). Cork sealant was complimentary which I appreciated. Turn around time in a week I was extremely disappointed when I saw the condition of my shoes upon pick up. This is what I noticed: - Visible large holes between the cork and sole, which he then filled on site. Still it is uneven all around. I shouldn't need to point these out in the first place - Excess pieces of rubber still hanging off. This should be a quite trim to finish it, but instead, looks very sloppy - The cork at the heel doesn't look rebuilt, or at least, not properly. There is a noticible thickness difference between the cork on the left vs right heels - The sealant application looks extremely poor. There are large visible raised build ups and air bubbles. There are large amounts of sealant in accidental spots on the leather. The obvious lack of care is extremely disappointing Not sure how they can be charging this amount of money for this quality of work. The reviews have other happy customers so your mileage may vary

This fine gentleman repaired my Coach handbag and was less expensive than the minimum price Coach…read morenow charges. He is also a very kind person.

Boat Feet Shoe Repair is a throwback to when service providers took their craft seriously and…read moreprovided professional and personal service. In times of "fast fashion" it's great to have a neighborhood store to repair your shoes and make them like new. Sal is great at what he does. I've had shoes re-soled as well as taps put on. Just these simple fixes have extended the life of my shoes for years. And Sal will do "little things" like relace your shoes with new (complimentary) laces. Personally, I think that it's best for the environment to repair and "renew" existing shoes as opposed to simply throwing them away and buying new ones. It's also better for my pocketbook! All in all, I'm glad that Sal is still providing these services for the community and highly recommend Boat Feet Shoe Repair!

He added a snap to my leather tote that turned out perfect! And very polite & friendly.read more

The handle of my Chanel bag came loose. I was not sure where to go to get it fixed…read more Souren helped me with getting the right screws on and put the handle back. Then he inspected two more screws were missing. It got done in less than an hour. He charged $20. He made my day!

Needed a belt repaired; leather edge came loose. Gentleman fixed it in less than 30 minutes for $10…read morecash. Very pleases

Disclaimer: I didn't request shoes to be repaired but was referred here by a laundromat after they…read moresaid they could not repair my zipper on my leather motorcycle pants and recommended I look for a shoe repair shop due to leather expertise. Look, I wanted to give this store 5 stars due to the technique and skill that Victor possesses. I do not doubt his skill AT ALL and am NOT at all trouncing him craftsmanship-wise. It's just, as a business, I felt the customer service end was very lacking, hence the 3 stars. He did a wonderful job repairing the pants and it is in much better condition than before, having him even explain how the prior shop used glue which is terrible for leather. I appreciate his explanations. He will give you a ticket with a number on it, with a agreed on price written on it that you need to pay him in CASH when you pick up (more on this later). It's the customer service and experience that needs work. He originally said when I first consulted with him and dropped off the pants on April 14, that it would take time and would be done in about 3 weeks or so. I was fine with it as I was going on vacation for awhile. When I returned, I dropped by May 19 to pick it up. He just shoos me away and says that it is not ready, give him 10 days. At that time, I noticed someone else picking up her shoes from him in front of me. Her ticket number was about 200+ after mine, meaning he potentially doesn't do the orders in consecutive order. I return on June 3, 15 days afterwards, and he still says it is not ready. I did see he just started as the zipper was finally off but nothing new was sewed on. 2 days later, he calls me saying it's finished. This means my order was delayed multiple times with other orders prioritized, taking nearly 2 months to finish compared to the original promised time. Therefore, if you need an order soon, you probably need to reiterate it to him many times. Now the cash part. I did not mind it was cash or check only. However, MAKE SURE YOU BRING NEW BILLS. I had an older printed $100 that I used to pay. He has this "bill reading machine" that I'm not super clear what it is that he inserts bills into that tells him if they are real or fake. My $20s read fine but then my $100 read fake. He shouts at me "Hey, this is fake!" in a pretty rude tone. I asked him to re-read it a couple times but he insisted it was fake. Therefore, I ended up having to wait till the following week with a brand new $100, which read fine. The catch was, I deposited the $100 in a bank and the teller checked, proving it was real. My issue is not that he doesn't accept the old $100, it's more of his attitude towards the situation, which given the delay from an overpromised return multiple times, already compounded my frustration. TL;DR - Overall, Victor does excellent work just like other reviewers have said. I sincerely think his customer service demeanor can use some work, as well as having a better way in organizing his schedule or deadlines, perhaps even capping his workload, so that he does not overestimate the time he has to finish projects. Overpromising return days are also something that can be problematic. Otherwise, I do thank him for the excellent craftsmanship. Cash or check only.