Very disappointing experience. I understand charging a service fee for measurements or…read moreconsultations, but in the past that fee was always credited back when placing an order. After waiting a week for them to come take measurements, we were quoted $400 for a single exterior sun screen. When we asked whether the $85 service charge would be applied toward the order, we were told it would only be credited on purchases over $1,000. We've done a lot of business with this company over the years and have always been satisfied, which makes this experience especially frustrating. Unfortunately, the business practices now feel misleading and far from the customer service we used to receive.

Great locally owned company to deal with. We have had many positive experiences dealing with them…read moreover the last 20 years. They have done storefront glass in our Tucson & Sierra Vista business and windows and doors in our homes. I highly recommend them for your window and door needs!

After posting my initial review, Alisha reached out to me and her and Jacob agreed the work was not…read moredone to their standard of quality they like to see and worked with me to ensure I was fully satisfied. Since they reached out to make things right, I will consider them for future door and window projects since businesses reaching out to unsatisfied customers to make things right is a rarity.

The folks at Affordable Windows, Doors and More replied to my email very quickly. Gave me a quote…read moreon the doors I selected and were able to schedule my door install at the same time. Took deposit by phone so I didn't have to go anywhere. Very simple. Josh (the Owner) came out to do measurements to make sure I selected correct size then they order the door. He is very courteous and respectful. Spoke so that I could understand everything that was going to happen and what came with the door and install. Josh and his Assistant, Seth, arrived on time on install day. Finished sooner than they had quoted. The quality of their work was impeccable. Beautiful new door! I checked around and their price was comparable to the prices of other companies. In this day and age, I'll pay top price for Honesty and Integrity all day long. Thank you, Jacob and your entire staff, for the service you all provided from beginning to end. No doubt I'll be back for windows or doors the next time we need something.

After extensive research on the best windows suitable for the Arizona heat and the best company to…read moredeal with I chose Weathersby Window and Door. From my first contact with them and right through installation I was impressed with their commitment to customer service. Which is not often found this day and age. First sales.. Vinnie was on time and very knowledgeable. my wife and I chose Anlin windows for their quality and UV protection for 21 windows and 1 sliding glass door. With an excellent price we proceeded to order and schedule the windows. Vinnie presented us with the time line from order to installation and was spot on. Crystal our contact at the office kept us well informed of the scheduling what to expect. Robby for his professional inspection prior to installation and Federico for his expert installation and keeping a clean work site. Thank you for a job well done.

We decided on this company after getting bids from others. Very glad we did. Their pricing was…read morecompetitive, their customer service is excellent, from the salesman, Vinnie, to the installer, Sean and crew, to crystal in the office and Robbie who ran it all. A great experience from start to finish. We were kept up to date from ordering to installation. Highly recommend.

The Perormance Windows people -- from sale through installion and…read morefollow up were excellent. One of the windows needed new plaster after installation. A plaster repair crew turned up soon after the installation and fixed the problem. They are good. The price was what I expected.

Update : The owner, Dan, came to help me and see my problem…read more He gave me some good advice on my situation. I will def use Bella for all my future window needs. Thank you M

Unfortunately I have to update my review. the sliding French doors have had to be touched up and…read morethe finish continues to wear off. when warranty company came out they brought done spray paint to touch up and left us a little can. the finish continued to rub off with inly regular ware. We were under the impression the exterior finish was highly durable but it obviously is not and we have to regularly touch it up ourselves. very expensive upgade to our home and we are disappointed in quality of exterior paint.

I don't recommend this company. Don't do it. I see you considering it. Trust me fair reader, you…read morewill be absolutely let down, like almost everyone else here who has written a review. I started working with AZ Window and Door Store back in May of 2022 and it wasn't until July 20, 2023 that all 3 doors were officially installed. There are several issues that remain unresolved in May 2024. Two years later. From the start it was a little bit rocky working with Michelle, the sales rep. I was looking to replace my front door and two back doors. I asked about my options; she told me that aluminum doors were expensive, and indicated that aluminum doors were certainly out of my price range (never asked what my price range was). She stated iron doors would be much cheaper. I wish I knew enough to stop her there, but we agreed on 3 iron doors. Michelle insisted that I put down a down payment of $8,418.00 to secure the work. She promised someone would come do measurements and send CAD drawing and once I approved them, they would be installing them within a few months. A couple weeks later the gentleman came to measure. He had to pry off all the framing pieces around the door to get actual measurements. Looking back all this time later, I really wish I had known that his prying would take chunks of the brick wall off with the framing. He didn't offer to put it all back, why would he? With the framing around my front door gone, it became difficult to shut and lock my existing door. He told me to reach out to Michelle for what to do about it. I did, but no resolution. As weeks went on, I begged for updates on CAD drawings of the doors so I could approve them. I was hoping to get it done so the front entry would be secure again. I kept getting replies such as "they are working on it, they [the CAD drawings] take time to produce." Weeks went by... In August of 2022, Michelle accidentally sent me the invoice and design plans for beautiful aluminum doors meant for a different client. Upon closer inspection their invoice was dramatically lower for _aluminum_ doors in comparison to iron doors. It was at this moment I realized I had been lied to. It was disheartening. Immediately, I asked for a refund. She offered no apologies for the pricing differences, but she admitted she was really sorry she accidentally sent me that other client's invoice. She wouldn't commit to a refund. She said let's do this, I'll give you a new estimate for 2 aluminum doors and we'll keep the iron door for the front. Then, during the conversation, Michelle tells me that suddenly she has the CAD drawings from the iron door company that they contract with to make iron doors. I am sure this was manipulation, but the AZ Window and Door had my $8400 already, what could I do? In September 2022 I got an email with drawings of the 2 aluminum doors. I approved those drawing as soon as I could. Then I got no updates. So, I started calling the main office in Scottsdale for help, updates, anything. Lacey and Tiffany from the main office were helpful and they listened to my concerns, but it still took lots of calls to get a solid install date of July of 2023 (Yes, that's a year later from my first down payment). The day of, I politely asked the two men performing the install to let me know if they had any questions, if they needed anything at all. The lead on the job only said three things the entire time "Hello," "Okay," and "We're done, you need to pay." When they showed me the install on one of the doors, I actually couldn't believe they thought they were done. The frame that they custom built, in my backyard with a saw and paint, was now covering more than one light switch panel! And both brand new thresholds had gaps of over 2 inches between it and the carpet, exposing the concrete underneath. They called Scottsdale and said they were done and everything was fine. They handed me the phone and told me "You need to pay." I told whoever was on the other end of the line that was not in fact "fine." We scheduled to have someone re-measure the thresholds and put new ones in. Over the last two years many time things have been promised and as I write this in May of 2024... I realize that they still haven't fixed the light switch panel or the 1-2 inch gap on the thresholds. I will be honest, I gave up. I gave up hope that they would come through on all this. I instead replaced the carpet in that room and had quality professionals fix the gap with the thresholds that AZ Window and Doors of Tucson left. Scorpions were coming through there. The Iron door looks great, but they had a hell of a time fixing the brick that they broke when they measured and installed. Our final decision at this point is just "live with it."

Agree with other reviewers about the front office, rudeness and unprofessionalism…read more Called and they say they "fix screen doors." Drove all the way across town with the doors and the person said "yes" we fix screen doors. When I mentioned I had them in the truck, she said," Oh, sorry we are too busy right now." Then I remembered, this was the same place I took a door to a couple of years ago and was told the exact same thing. In my opinion, they don't care about service and are money-grabbers, wanting to come out and sell you new doors, not fix them. Avoid this company, not professional.

We ordered a shower door and glass from Arizona Showers (through Lowes). Columbus glass installed…read morethem. They were absolutely professional.The staff was polite and delightful.They had to come back a couple of times to complete the job (through not fault of their own).Each time they said they would be there at a specific time; they were there right on time. When I spoke with the office, they were friendly and always helpful. I found out after speaking with a neighbor that Columbus Glass installed the glass for their kitchen cabinets a couple of years ago. They did a beautiful job with those as well. I am very happy with them!

Fixed temporarily until part arrived which is very appreciated! Josh came to install the ordered…read morepart today, he was friendly and got the job done! They replied quickly to set things up, overall happy & would recommend

My garage door wouldn't close this morning when I left, either with the opener or the emergency…read morerelease. When I explained this situation, they went above and beyond to send someone out today. He arrived on time and quickly analyzed the situation. The screws had popped off of a couple of the hinges that keep the sections of the door together. The technician checked all of the hinges and replaced some of the other screws as well. They also have a 90 day warranty on their work.

Great experience. I had an old siding door track and roller replaced. Henry and Luis were…read morerespectful and knew their stuff. Door works great! I'll definitely work with reliable glass again.

I had reliable glass come out to fix my shower door. The glass was no longer being held by the…read moreshower door hinges and was scraping the tile floor. They made there adjustments to the hinges and said there was no warranty. After two weeks, the shower door glass again started to slip out of the hinges and started to get stuck on the tile floor at the bottom.