Had to register an existing tenant at my Vancouver condo. Called AMS and got wrong person. Said o needed to pay reg fee $95. In follow-up , Samantha in accounting cleared this up, no fee for renewals. She did a great job and just wanted to acknowledge here efforts and great service. Recommend. read more

mixed messages from this group. one message tells me projects completed. another tells me I cancelled the project and I'm being fine $500 plus $50/day. they never call to discuss read more

Our maintenance man, David "The Mayor" Adderly is an outstanding employee and neighbor. Having someone who lives in the community (One Lake Place) and work here means he has a vested interest. David is always willing to listen to me gripe, offer a solution, or simply commiserate with me. I appreciate his openness and easy going personality. Our grounds are consistently neat and tidy. He handles the random items people ditch in the trash area with grace. He is a good source of information, also. Well done, Dave! read more

Dave Adderoy at One Lake Place is amazing. His knowledge of the property as well as his courteous manner to owners is valuable to this property. Dave recently assisted me with parking issues and how tenants vs owners expectations. He is constantly on site and available for owners for issues with the property. read more

**"I want to give a big thank you to Dave, our groundskeeper here at One Lake Place. We've known him for years, and he's always been incredibly friendly and helpful. He gives out dog treats to the pets in the neighborhood, keeps a smile on his face every day, and is always willing to assist with anything we need. Dave consistently goes above and beyond. He even let us know about someone in the complex who was inquiring about a two-bedroom unit, which was extremely helpful and thoughtful of him. His kindness, consistency, and genuine care for the community make One Lake Place a better place to live. We truly appreciate everything he does."** read more

Mellissa S has been great, for our HOA, she is prom is responding to issues . Her professional management style has been exquisite. I would rate her a five star or greater. read more

I would like to leave a review regarding One Lake Place's Maintenance Person, Dave Adderley, for his tireless efforts to always help out the residents in this community. During a recent roofing project I needed help navigating my car back into my garage (large trucks/trailers/roofing material all around for the job). Dave arrived to arrange a path to my garage and he even drove my car into my garage for me!!! What a guy! I couldn't have done it and he was happy to help. Dave was so very helpful negotiating Residents and Roofing Crew and making it a comfortable experience for us all. Dave has also helped me get large (larger than I can handle myself) allowable items out to the garbage/recycle area and I don't know how I would have managed if he had not volunteered to help. OLP is lucky to have someone who respects all of us living here (Homeowner or Renter) with daily tasks and he does it all with a smile and a can-do, positive personality!! We are very lucky that Dave stays on the job to make OLP the success it is...hope he doesn't plan on retiring ever..or anytime soon. read more

I received timely and courteous help from Darrian. It was about updating my mailing address and notifying leasing and management teams. Thank you! read more

I have no issue when there needs to be an improvement to my home (moss on the driveway). What I do take issue with is POOR communication and mixed messages when notifying homeowners. 1) I was notified about moss needing to be removed from my driveway. No pictures were included. 2) Had a professional come out to remove and power wash. 3) I notify AMS/HOA with photos and completion. 4) Following day - received an email asking if I took care of the roof - included a picture that was NOT included in the original communication. 5) Told them if I had known that the roof needed moss removal, it would have been done when professional was THERE. 'Oh sorry about that' was the general response. The first notification was ambiguous at best. This is not the way you work with 'customers' and with homeowners. There was NO CLEAR, CONCISE communication. If you email, you need to be complete, concise and thorough in what needs to be done. It was not. Now I need to rehire someone to come out and take care of the roof, when it could have been done the first time around. This is simply poor service and communication. DO BETTER - homeowners are paying your salary, we expect better service/communication. read more

Melissa at AMS is an awesome Account Manager. She is prompt and follows up on everything! We have 374 homes in our neighborhood.

Shout out to Dave A our maintenance guy at One Lake Place. it's always nice to see him. He always has a smile and greeting.

This review is regarding David Adderly, the maintenance person at One Lake Place. David is friendly and helpful. I think the fact that he is a homeowner in the community adds to the care and attention he provides. Hiring David was a great move on your part. read more

Worst property management company of all time. They never answer their phone, and shockingly they are still allowing employees to work from home, with dogs barking in the background. Received delinquent notice from company, 2 weeks after bill was paid on time. Several unanswered calls later I get a call from a lady who's "filling in". Said that they don't check their mailboxes everyday, and that could be the reason it took them 2 weeks to deposit my payment. Shameful company who I hope my community association will dump. read more

unorganised and unprofessional and very bad at communication with each other as well as with the home owners. non caring people and have no problem finding homeowners $4500 for not leaving their homes for 5 days but have not sent the displacement funds making a family of 4 with children under two to sleep in their vehicle during those 5 days....... the funds have yet to arrive. AMS NW has never had an issue with mail being delivered to homeowners. However after the 3rd night in a car they were asked again about displacement funds the checks were returned that day due to the wrong address. when asked about that and why it got changed and informing them it's correct on the portal and the letters about getting out arrived no problem they still are not being accountable and told me I had to come get them and have not been in the office since. they fine homeowners for cars that are not theirs and driveways that aren't theirs as well as different buildings. they fine people for bad tags on a vehicle with permanent registration and do not require tags. fine some but not all homeowners for late fees and interest on those fees and tell you if you have an issue talk to the board and I'll forward the information to the board. but the board never discusses it at the meetings. which an actual of you they shouldn't have to discuss it. It should not be selective enforcement and you shouldn't get other peoples vehicles and other peoples driveways and you shouldn't be threatened with a $4500 fine for not leaving your home without money. You did nothing wrong. They were just being deceitful and making false claims that the displacement funds had already arrived. just a simple fact that the common areas include the crawlspace and since February 1, 2024 there's been 14 inches standing in the crawlspace and they about it but can't afford to pump it out because it cost too much according to them. however, two months of standing water under the condos at the Tee off Estates has created structural damage and a bunch of other things, including mold in the building And they still don't answer to emails. at one time they told me I had to figure out get all the water out and then didn't. Bottom line. AMS is greedy and rude. They seem to be about gentrification instead of what is good for the homeowners But if you catch them in something and inform them they are wrong they claim it was a mistake or not their fault. read more

After having a incident where we needed to replace our garage door, the HOA sent us two different notices about it because of the damage. This is all while they have the request submitted to them for the new garage door but have done nothing with. They are about to fine me for a damaged garage door that has been on order for four weeks now, all while not approving a simple garage door replacement request. I have lived here for almost 4 years now and the HOA has done nothing positive for the community and done zero improvements all while upping the monthly fees. These people are the absolute worst. read more

Patrick and Mylia have little to no true customer service skills. Unprofessional, rude and just hard to work with. For being a third party management company I'd be embarrassed. If AMS is your neighborhoods management team turn the other way and buy/rent else where not worth the headache and money lost. read more

they hire building consultants that are not better business accredited that I've only been in business since August 7, 2018 and then they sit on information about Pryor HOA management, companies, lying and stealing money from their homes owners about doing roofs and fences and everything else they sit on that information for a year and a half and then get all the homeowners a total of eight days to come up with $50,000 at once and three of those days or the weekend they're shady they do not answer any questions. They will not explain why they have selective enforcement where it's OK if some people have a barbecue on their porch, but others get fined for it they claim that payments are late and find one person for having their payments late, but not another one when the payments get there on the same date and they charged 25 or $35 late fee and then you never know what kind address I guess if it goes whether they need a pop or something that day who knows but they also threaten to fine a person for a vehicle parked, where it's not supposed to be but then they stop to figure out that it's not their driveway and three months later it's still sitting in the same driveway selective enforcement they are really horrible horrible, horrible people The reserve study from the prior management company said that all sorts of improvements were done. Their building consultants report says that the buildings are in complete disrepair yet 10 months later their reserve city says the buildings are just perfect. And all sorts of improvements have been done six months after that that's when they decided to tell people and of course they went with the one that would make them a bunch of money because it'll be $11 million or more by the time it's done, because of what charging they absolutely refuse to file an insurance claim don't know why at least that's what they're telling everyone. I think they're gonna fall in entrance clan get improvements done if they weren't done in the first place and move onto the next H away people so that they can screw them over to, that's my opinion. look at the dates the BlueMountain one is from 2021 and it says a lot of repairs been done. The puddle report is from March 2, 2022 and it says the buildings are horrible then the other one with all the orange on it is from AMS from October 2022, as the buildings are great yet on May 22 all homeowners were given until May 30 to come up with $50,000 seems pretty crappy and illegal. Also they did provide a punchcard you can either get $50,000 and only have to pay $400 a month for the next 20 years or $25,000 and I have to pay $600 a month for the next 20 years or pay $800 a month for the next 20 year but decision have to be made and the money Hass to be turned in by May 30, 2023 so eight days with a holiday in those 8 days. And the first day doesn't count either because it was sent after everything was closed. Plus they already know that banks are not going to give a loan with this going on because the banks now and October 2022. read more

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Probably the worst front office customer service experience I've ever had. The last time I went inside they were professional, helpful and kind. This time around she was very rude, unprofessional and not helpful for absolutely no reason at all. read more

New to the neighborhood and very happy to meet and work w Krista, very helpful and professional on multiple fronts!