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    Amtrak

    3.7 (27 reviews)

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    Recommended Reviews - Amtrak

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    Taking the night train to Cleveland.
    Tara K.

    Parenting Fail: When you check all the calendars and buy tickets for Cav's games accordingly--only to miss on the school calendar that one game was on a band concert night. Ugh. But we decided to turn lemons into lemonade and head in separately to Cleveland, so dad-daughter-duo could catch the game, and mom-son-duo could go to the concert ... and then ride in on the Night Train!! #GNR ;-) To get from Buffalo to Cleveland from the Depew Station there is one ride a day ... and it is at 12:40AM. Good thing we are a family of night owls, we made it work. And for $62 for two tickets one way, it was definitely a better deal than driving a second car back and forth to Cleveland. I booked our train tickets via the Amtrak website, then downloaded the app to access my digital ticket. A benefit of the app is you are notified of any issues--and we had an issue. Our train was running just over an hour late. So instead of a 12:40am departure, we were looking at close to 2am. Sitting at the train station for extra time with a 12 year old in the wee hours was avoided though, because the app kept ups accurately informed of our train times. We got to the station about an hour early of the adjusted time. The Depew station is small, but it was bright, clean and comfortable. The ticket window was staffed and helping people as needed. There is basic vending options, and a hot beverage machine. There was plenty of seating for crowd of maybe a couple dozen to spread out with all of our baggage. When the train arrived, my son and I were allowed to board first since I was traveling with children. We got in the coach boxcar and quickly found a seat among the many options on the fairly empty train. The double seats are HUGE with TONS of legroom. It was almost too much legroom! I like resting my knees on the back of the seat, and this is definitely not possible in these roomy seats. My son immediately passed out. I wanted to enjoy a bit of the ride, and decided to take out my Chromebook to do some Yelping. But unfortunately I could not connect neither my phone nor my Chromebook to the free WiFi. My devices found the WiFi without issue, and I monkeyed with the configurations as best I could, but could not connect. After trying a while, I gave up and joined the nap club too. The train ride was smooth enough and arrived in Cleveland by a bit after 5am, which is the expected duration of about three hours and fifteen minutes. So had the train been on time, barring any issues along the way, the time to travel the distance was as planned. Overall I enjoyed our train ride! The cost was very reasonable. The station and train itself were clean and comfortable. I docked a star due to the late arrival and the lack of WiFi on the train. Otherwise, as long as I don't have a tight turnaround for time, I would definitely take the Amtrak train out of Depew again. I look forward to the next time we can be ALL ABOARD! :-D

    Schenectady train station
    Dot K.

    I took the train from the Depew station on a Saturday morning and it was not crowded. The train station is fine, not fancy, and the man at the desk was friendly and helpful. The train arrived on time and boarded quickly. The trip was smooth and comfortable. I had lots of room, and it was so quiet that I was able to sleep most of the way. The end of the trip for me was Schenectady, NY. The brand new station in Schenectady was beautiful and modern. The man at the desk was not friendly or helpful.

    Alex L.

    The station is nothing special, but it's nice and calm and there is free parking which is super useful if you're commuting. Amtrak as a whole is a mixed bag. I definitely wouldn't take it if I had some strict timelines and deadlines as trains are often late and delayed as freight has priority in the US track. It's abysmal if you're used to traveling by train in most of Europe where trains are on-the-dot on time. If the schedule says it's arriving at 6:11 in Europe, it will be there then and depart on the minute. Not so with Amtrak or train travel in the US, but it's nice and calm and there is free wifi. Wifi generally works better, in my experience on the train than on a bus, so it's useful to get some work done. Seats are comfortable and there is usually plenty of space so you have both seats to yourself if you're doing a short stint (i.e. Buffalo to Syracuse). The station has limited amenities; a couple vending machines for coffee and snacks and bathrooms, so nothing fancy -- but free parking!

    Lot to the east of station building
    Maggies P.

    Have taken short trip to NYC and left a car in the parking lot for a few days with no problems. You can get a parking pass from the window when you check in. But we have also parked without a pass for several days when travelling one-way and had no problems. There are two lots -- one on either side of the station building.

    Beautiful day on the tracks outside of the station.
    Stephanie G.

    This is your typical small-town train station. Fairly small, outdated waiting room, with floors that have decades of grime that will never be polished out. But ultimately, it's not the station you're spending hours in, it's the train. The ticketmaster behind the glass was grouchy -after reading other review, must have just been that he was having a bad day. But his behavior was unprofessional. After a rudimentary greeting to me, he continued to talk under his breath about the previous customer who had caused some hubbub. Something about too many carry-on bags... After waiting only a half hour, the train was right on time. Waiting outside for the last 15 minutes was the highlight of the train station visit. Once on the train, I was pleasantly surprised to see that there were plenty of seats available and was fortunate to have both the window and aisle seat all to myself the entire ride to Penn Station. Granted, it was Thursday morning, 9am, but still, would've thought there'd have been some commuter traffic in Utica or Albany. The staff was pleasant and helpful in handing up my baggage to me and directing me to the right car. The cafe car was clean and well-attended, though a bit mediocre in food selection. And if you happen to be on a diet or a health kick, forget about it -just pack your own snacks. The only healthy food they have is Greek yogurt (yum!) and very expensive fresh fruit ($1 for one banana). The cafe car staff was mediocre as well. I had a Tim Horton's cup that I had some tea in earlier when I first got on the train. I asked the attendant if he could just fill it up with some more hot tea, so as to save a cup. He said it was against the rules, something about counting the number of cups and tea bags that are sold each day. Fine, I'll go with it. But I still wanted to be able to recycle my TH cup, as well as the cardboard sleeve. "No recycling on board." Well, ok then. Amtrak is a bit antiquated as far as being "green". I saw how much cardboard, plastic and paper was being thrown away, from the danish wrappings to the microwavable pizza containers. It's a shame. Ok, rest of the ride to NYC was great. On the way home, that Sunday, well that was another story! The staff was particularly rude and unaccommodating. Everyone nearby me in my car noticed as well. All of a sudden in Utica, at 11pm, there was assigned seating -the train attendant went around and collapsed foot rests of passengers who were sleeping to get them to move to their "correct seat". The train was packed from the moment we left Penn right up until Buffalo. In fact, when we stopped in Rochester at 2:30am, another two dozen passengers boarded!! My advice if you're traveling late at night: bring noise-cancelling earphones (because there's always That Guy who is on board to make friends and chatter the whole night), a warm blanket, a pillow and some back support, as well as a smartphone or an iPod with a never-ending music playlist -there is no Wifi!! The AC was blasting from the moment we left Penn. Numerous passengers asked the conductor to turn it down but because it was located on the OUTSIDE of the train, the answer was 'no'. I kid you not, it had to have been 50 degrees. My lips turned blue about 3 hours into the trip. Around 9pm the "heat" came on -you could only feel the benefits of this so-called heat if you were sitting in a window seat and had your bare leg pressed between the chair and the floorboard vent, something that becomes very uncomfortable after 45 minutes. We arrived in Buffalo 3 hours later than originally scheduled, due to numerous slow-downs and pull-overs to let other trains pass. Because Amtrak doesn't own the rights of the railroad tracks, we don't have right away and therefore must let cargo trains pass, hence the many 30-minute stops in the middle of nowhere. Bottom line, if you have an additional $100, spend it on airfare and enjoy the 56 minute plane trip to NYC, rather than the 12 hour ride-from-hell in the refrigerated section of Amtrak.

    Inside station
    Amey K.

    Depew Station is good and clean. I took a train from Chicago to here. The train reached at the promised time. The station is well staffed with two station officers even at midnight. No need to worry about, as there is 24x7 prompt taxi service through "airport taxi service" company. On request, the Amtrak staff will call a taxi for you. On the date I'm writing this review, the taxi fare cost from this train station to buffalo airport is $15. If you are planning to visit the Niagara Falls, you may not need to rent the car. Taxi will drop you at Niagara Falls Park in $60-70

    Boxed Antipasto. Delicious.

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    Review Highlights - Amtrak

    Depew Station specific details: it's not a large station, but there was a good amount of seating inside, and the rest room was clean as well.

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    Amtrak Erie Station

    Amtrak Erie Station

    4.0(3 reviews)
    87.8 mi

    This train station sits atop a derelict train station that was renovated into a micro brewery…read more Trains and great beer? Beer while you wait for your train? YES. Now ... One night, I intervened here and prevented a would-be robbery from going down ... BUT whatever. Trains and beer. Check out BrewErie if you're nearby.

    UPDATE: Since this original 2-star review, the powers-that-be have updated and upgraded the Erie…read moretrain station. The walls and walkway aren't crumbling anymore, and it appears to be a work in progress. Now it's 3 stars, hoping to elevate again soon. THANKS Amtrak!!! ORIGINAL: Erie's Amtrak station needs to be made presentable. Taking the train is a wonderful experience and the perfect option for someone who 1. doesn't want to fly and 2. doesn't choose to take the bus and stop in every small town on the map and then some. Amtrak itself and its friendly conductors and staff are great. It's the concrete walkways into the Amtrak Erie Station and up to the boarding area that are unbelievably shabby. This dilapidation offers a sharp contrast to much of the rest of the beautifully restored Union Station and its microbrewery. As a local resident and regular train traveler, it breaks my heart to think this is the impression Erie leaves on other passengers who also use this station. Please consider even minimal renovations to this part of the architecturally stunning Union Station so that it can match the rest of the building's classiness. Let's leave a positive imprint on those who walk through its historic doors.

    New York & Lake Erie RR - A view of our train.

    New York & Lake Erie RR

    3.0(2 reviews)
    32.8 mi

    I only gave 2 stars due to the consideration that Mrs.clause had toward my autistic son…read more Besides that the trip cost 120 (for 4 adults/1child) not including the commute to. The "decorations" were scarce and raggedy, absolutely none at the station. Promised photo opportunities but there were absolutely none and had to snap pictures in a hurry of the ONLY festivity (the Clauses). No christmas music or lights, no cookies and the cocoa was box cocoa watery. I held such high hopes to a stop in south dayton at the park were a bunch of festivities were also happening, and their site states they stop, but instead yhe train went very slowly just outside of gowanda (where you board) leaving one side of the train to look at a hill and the other down the hill. Boarding on and off was treated like hearding cattle rather than welcoming. My family had never rode a train and some traveled from and hour plus away in rough winter weather, for major disappointment. I wish this was as magical as they claim. ​

    Several excursion train options are offered including themed and regular rides. I took a regular…read moreexcursion as part of a recreational group activity for Citizens for Regional Transit. The rail line is from the 1850's. The equipment is well-used but in reasonably good condition and pleasant for the trip through Western New York countryside. Excursion trains are not fast. You'll get to enjoy the scenery. Curiously, NY&LE would like to extend their excursion service to Hamburg, Buffalo, and Niagara Falls. That would be awesome!

    Photos
    New York & Lake Erie RR - Another view of our train

    Another view of our train

    New York & Lake Erie RR - Daniel Webster dining car

    Daniel Webster dining car

    New York & Lake Erie RR - The Gowanda train depot has two electric car charging stations.

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    The Gowanda train depot has two electric car charging stations.

    Amtrak - View in between

    Amtrak

    3.0(42 reviews)
    59.2 miUpper Falls

    Jamal will make sure you have a horrible experience…read more On our trip with my family from New York to Rochester on Train 49, we went to the café car around 8:00 PM and encountered one of the worst customer service experiences I've ever had. Jamal, who was working in the café car, became immediately hostile toward me over a very minor situation. I simply moved a small bag of potato chips inside a box that I was paying for so a bottle of water would fit. Instead of calmly addressing it, Jamal got aggressive, confrontational, and stood in my face as if he was ready to start a fight. His behavior was paranoid and escalated quickly for no reason. I told him there was no need to be hostile or have an attitude, at which point he told me to sit down and refused to serve me at all. His behavior was extremely unprofessional, intimidating, and inappropriate--especially while dealing with passengers and families. I genuinely felt unsafe during the interaction. Based on his behavior, it appeared that Jamal may have been under the influence of drugs or alcohol, or otherwise unfit to be working with the public at that time. This experience completely ruined what should have been a normal train ride. Amtrak seriously needs to address how this employee interacts with passengers, because no customer should ever feel threatened or disrespected like this.

    It took about 60 minutes to arrive at Rochester train station. A bulk of people stepped onto the…read moretrain at this stop. The conductor expects a full house. So far, a comfortable ride.

    Photos
    Amtrak - Rochester station

    Rochester station

    Amtrak
    Amtrak - Arrived to Niagara

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    Arrived to Niagara

    Amtrak - trainstations - Updated May 2026

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