First and last time taking this train. Trains are late most all the time. Better to fly.read more

Amtrak is TERRIBLE!!!! Both of our trains were late. the train to our destination was more than 4…read morehours late with no compensation or consideration for the severe inconvenience that caused travelers. The food was INEDIBLE AND DISGUSTING! Our train home was delayed so that we could "stop and help another train ". So we were inconvenienced and delayed for literally NO REASON!!!' Don't waste your money. Use Brightline instead!

In the sense that you will eventually get to your destination for a price that is lower than flying…read moreand without the stress of driving, they get 2 stars. But I wouldn't recommend traveling by train if you are alone, especially if the travel times are not convenient. I traveled from Tampa to Jacksonville on a Sunday evening. The train arrived about 40 minutes late, and because the station is under construction, everyone was lined up at the platform in Florida heat at that time. Not fun. Not enough seating for everyone at the platform. There are no seat reservations for standard seats on this train. If you are traveling in a group, the porters will make sure you are seated together. But if you are traveling alone, you will be at the mercy of chance, and I lost that gamble during the trip. I spent my journey uncomfortable and stressed out. There is a cafe, but I did not go there. I didn't feel comfortable leaving my work computer at my seat unattended, and I didn't want to have to heft my computer bag and purse all the way to the dining car. Thankfully, I had packed a snack, so that sustained me for the 6+ hour journey. There's wifi, but it was not great, and my phone kept switching to using the 5G. The bathroom was pretty foul. I limited my water consumption to avoid using it, but I could smell it from my seat. We started 40 minutes late, but by the time we got to Jacksonville, we were more than an hour behind schedule. That meant I got to Jacksonville after 11pm, which wasn't great as a single female traveler. My employer is headquartered in Jacksonville, and there's no direct flight from Tampa. But based on my experience, I do not think the train is an option. I will have to drive the next time.

The train from Orlando to Tampa Bay was delayed 2 1/2 hours! No reason given. You expect airlines…read moreto have delays, but until now you could rely on the trains being on time.

Riding the train through the park is always fun! There is usually no long lines or long waits and…read moreplenty of seats on the train. I enjoy seeing the animals along the ride. We saw giraffes, rhinos, just to name a few. It's fun to wave at all the people you pass especially the kids. It's also interesting to listen to the details given about the park while riding.

This is a destination we seek out every time we visit Busch Gardens. It gives us an opportunity to…read moresit, relax, and maybe catch a breeze on a hot day. We always catch glimpses of the animals that are on either side of the train's route. You never know what you'll see, but you will see something. We saw zebras, black rhinos, giraffes, ostriches, and more. Sometimes they are close. Most of the time they are far away. The young man or woman narrating the train ride is usually pleasant, with a good sense of humor. This is a fun ride while educating riders about animals! There are a lot of places to sit on the train, but on busy days, it can get full quickly. Times are posted for the next train, so wander around the area or if you're tired, stay here find a fan to stand near - especially when it's hot.

The attendant at the station was wonderful. Calling the attitudes and service of the conductors on…read moreboth trains that stopped in the terminal subpar would be generous (and a disservice to the word subpar) Neither would allow me to finish asking aka question before cutting me off and acting like every passenger was a burden and wasting thier time. Somehow still better than greyhound, but at this point I have no idea how mass transit is surviving,

Station needs some paint on the doors…read more Helpful staff. Parking lot is relatively small so we don't leave our car here when we travel on Amtrak as we do on other Amtrak stations we use.

This was my first time on the sunrail. I thought it was a great experience. There was a lovely…read moreattendant there that was very helpful. The ride was was smooth and it was easy to identify when it was time to get off. The schedule is posted so it's easy to navigate your travel arrangements.

So much easier than driving and less expensive. Clean and always climate control perfect.read more

So this is a mini review of the station and amtrak itself. I LOVED the roomette. As a solo traveler…read moreit was amazing and the food was a better quality than airplane food. My attendant was great, funny and really personable. I had one issue with a power hungry little twig that walked behind me and was upset at me for going the wrong way but thankfully I never saw that guy again. This station was cool. It has an old fashion look to it and I really enjoyed it. All together a great time and GREAT experience. Check out my full tour just search MrBucketlist Roomette tour on youtube!

Arguably one of the best union stations that I have ever been inside of. First of all let me say…read morethis which if you frequently travel greyhound or Amtrak you know this is an anomaly. The station was sooooo cleaning. It was practically spotless which I loved. I recently came her because I shipped several packages from the other side of the country. The staff was very helpful and it was quiet inside.

The station is under construction on the outside west side. The fencing leaves a small path for…read morepeople exiting to the pickup lane. Poor signage confuses passengers on which way to go. I recommend telling travelers to follow the signs to the parking lot on the east side and picking them up there until the construction is completed.

The Tampa Union Station is a beautiful historic landmark building but like most Amtrak stations…read morethat I have been in, there are no concessional venues to grab a quick snack whilst waiting nevertheless, the staff was great when I checked my bag. Everything was well organized, getting passengers with disabilities or those that need extra time, to the platform situated first and then the general boarding.

The service was very good and the voride you can order was fast. The one problem is that the…read moreschedule is different and long

train was delayed for over an hour, and it was not shown on the arrival and departure board. She…read moresaid she would stay there and let us be safe and cool until the train arrived. But close a half hour early anyway leaving us without a restroom.. They're doing some kind of construction, so it's not easy to get to the gazebo. If you're waiting to be picked up, no Ramps for the luggage or handicap access. No sidewalk access to the gazebo. This is a dangerous joke.

Brightline Orlando Station to West Palm Beach…read more When Richard Branson helped bring Brightline train service connecting Orlando and South Florida, I thought, oh my gosh--what a great concept! Well, I recently had the opportunity to actually put it to use. I couldn't get a flight out of Orlando, so instead of stressing, I decided to take Brightline from Orlando to West Palm Beach, where I was able to catch a flight. And I'm so glad I did! I upgraded to Premium, which included drinks, a meal, and snacks. Definitely worth the upgrade! The seats were comfortable with more than enough legroom, tray tables for dining, and reclining seats. The train itself was clean, the ride was incredibly smooth, and we arrived in a timely manner. The onboard service was wonderful! The attendant was very friendly and came around offering drinks, snacks, and lunch. I enjoyed a Bloody Mary with a tin of sour cream chips, and for lunch I had the chicken and corn pasta, which was pretty good. Overall, this turned what could have been a frustrating travel day into a comfortable and relaxing experience. Couldn't get a flight? Brightline to the rescue! I would absolutely ride Brightline again, and Premium is the way to go!

Missed our train because of Brightline's own parking and shuttle operation, then got treated as if…read morewe'd overslept. Arrived 45 minutes early, per the website's guidance. All lots full except South economy. 15-minute wait for the shuttle, 30-minute ride to the station. That consumed the entire recommended arrival buffer before we ever reached the platform. At the station, the manager on duty declined to assist and told me to call a number listed on the website -- the website lists no phone number. I found the Orlando general manager's line myself. He told me roughly 10% of passengers miss trains due to oversleeping, suggested I wasn't being honest, and ended the call. The train service itself may be fine. The ground operation at Orlando and the customer service behind it are not. If you go, plan for 90 minutes and expect no help if the shuttle fails you.