I scheduled a pick up with this company, and they told me they would arrive between 8 AM and 5 PM on the day of pick up (a Friday). They told me they would call me before they came, and when they hadn't called by noon, I went ahead and drove over to my old apartment (I no longer lived there). I got a call from the driver at around 4 PM saying that he would be later than 5 PM. He asked me what I needed picked up. I told him a couple couches and tables. He asked if they were on the curb. I told him no but that there was an elevator in my building. He proceeded to tell me (very rudely) that he wasn't coming inside my apartment-that was against Amvets policy and he didn't have to. I asked for his name, and he hung up on me. I called Amvets and spoke with Alantria who said her supervisor would call me soon, but he did not. I wrote them off, and started to explore other options.
On Monday, I went back to my apartment to take pictures of the furniture to post on Craigslist, as I was unsuccessful at finding anyone that would come pick it up. As I was locking up my apartment, these 2 men came to my door (with NO notice) from Amvets. They said they were there to pick everything up, but they couldn't carry the couches, only the coffee table and end tables.
The next day, they came back with their supervisor, whom I had spoken with originally, the man who told me they could pick up all my things, on the 3rd floor. As they were moving my couch, they broke my lamp. He picked up the pieces and said, "Where is your trash can?" He didn't apologize. He didn't offer to replace it. I mentioned that, and he said, "I'll send you $20 for it."
Not surprisingly, I haven't seen that $20. Please don't use this company. Drop your clothes off at Goodwill (they don't offer pick up services in Nashville). If you have bigger things, like furniture, just post it on Craigslist. After I had posted my furniture on Craigslist, the Amvet movers had showed up unexpectedly. I checked my email after they left, and there were 60 people who wanted to pick it up! (After an hour!) read more