SCV Quality Care has been by primary care provider for several years now. I have had only positive…read moreexperiences in every aspect from this clinic. From the friendly and patient front and back office staff, to my knowledgeable and highly professional PA, Harold Wong, who I have gained immense trust in. Dr. Wong listens carefully to my concerns during visits, and has greatly improved the condition of my health since I first began going to SCV Quality are. His knowledge in primary care is remarkable, and I appreciate that he always considers my specific situations for my care. My lab results have all normalized under his care, and I credit Dr. Wong completely for that. Can't forget the staff. All the staff I have encountered at this facility are incredibly friendly, professional, and efficient. From the simplest phone call to request a prescription renewal, or a quick call to update my insurance, each and every member of the team at SCVQC has been a pleasure to deal with. I can only speak from my own experience, and I am grateful for the excellent care I have received from everyone at this clinic. I would recommend this clinic to anyone in search of a primary care provider, or in need of urgent care.

Third strike for SCV quality care. Been coming here for years now. Was okay in the beginning, dr is…read moregood guy and staff was okay. But one day I came in for FML paper works to get fill out by dr. Had the worst office manager with bad attitude and rude come and tell me that they couldn't do it. But later I came on my appointment and the dr did it for me. Second time I had problem with them is when I came to my appointment and they said I did not have one. I had to make a new appointment and came back with the appointment card that they gave me for the appointment that they said I did not have. Now strike three, I came in for blood work on my day off today. A week before my appointment like my dr told me to do. They said they couldn't do it because it says on the paperwork to come in April. I told her my appointment was April 3 and this was a week before. Then I ask is the dr in today, she said he comes in at 9:00am (it's 8:45am). Okay I gave her the paper for the bloodwork to give to the dr when he came in. Because I'll be in the area for a couple of hours. I called at 10:20am to see if the dr got the massage. She said she emailed him ( email dr why there in the same office). Called again at12:00pm as I'm leaving the area. Again they said the email him and then I said I'll do it when I have my appointment on April 3. So I fasted for nothing. Then I got a call 1:55pm saying I can do the bloodwork today. Really!!! I'm not in the area anymore and it take them over 4 hours to get back to me when the doctor is a few feet away. WOW I think I'm going to look for new doctor. Very disappointed

I had good experiences with this clinic and doctor Fernandez is awesome. However I went in to…read moreschedule an appointment and was denied, saying they no longer work with PPO insurance plans and I asked what if I want to be a cash paying patient, to which I was also denied and they said they don't do that. They recommended I contact my insurance to find a new provider. I called my insurance and they said my doctor was still listed as in network and they didnt understand why I was being denied services. I'm not sure what is going on but if heritage sierra refuses to work with PPO insurance plans they need to review their contract, and doctors at their practice should be removed from the insurance network list. I was never notified of any changes prior to today and am now left scrambling to find a new doctor.

Never in my lifetime have I received such high quality medical care provided with respect,…read moreexpertise, and understanding. Dr. Bailey-Walton and her very attentive staff are wonderful and highly skilled practitioners that I trusted so much I referred my two daughters to their practice. You can't go wrong with this excellent practice.

The front ofc staff is not so pleasant. The office is busy and these ladies have attitude. They…read moredidn't greet anyone or have smiles. And hope you don't have any questions or you'll get more attitude. I'm new to the area and Dr Pillai comes highly recommended. It's too bad the whole experience is ruined by these ladies. ... I called on Friday because I needed antibiotic meds and was cut off from explaining my health concerns put on hold for 15 minutes and then hung up on while holding, only to call back and find they went to lunch. I left a message to please have Dr or nurse practitioner call me back as I was in need of my DR. Is not an ER situation. And nobody ever called me back. So disappointed. Again this is my first experience I'm hoping it gets better. The care I get is very good. But I can do without attitude. Smile ladies. Life is good.

So, i kept trying to make this office work because of the location, but every single time i'm sick…read moreor need to see the Dr. within a reasonable time frame, two weeks.. oh you have a rash? We'll see you in two weeks. Oh the emergency department said you need to follow up on a septic infection you have? We can fit you in, in two weeks. ER said you may have cancer? We can fit you in next month... I come to rely on going to urgent care and getting faster care than at this office! Unfortunately you cannot receive follow up care or more in depth testing at urgent care or the emergency department and this can be interpreted as medical neglect and should be filed against the medical board and insurance companies. It's asinine to be unable to procure adequate care from this physician in a timely manner. By the time you secure an appointment you probably will be over said illness and he'll look at you condescendingly and ask you why are you even here for? If you're not sick anymore.

I recently called this office in an attempt to establish care with a primary care physician, and…read moreunfortunately, my experience with the front desk representative, Jill, was very disappointing. While I understand being short-staffed can be stressful, I was placed on hold multiple times during the call while Jill repeatedly emphasized that she was working alone and assisting patients in the lobby. Although I tried to remain understanding and patient, the interaction became increasingly unprofessional. When I attempted to explain the reason for my visit regarding pre-operative care, I was told that I needed to drop off my pre-op orders before even being able to schedule an appointment. While I was willing to comply, the process seemed unusual and was not clearly explained. What concerned me most was Jill's demeanor when I politely asked for her name and role at the office for my own reference. She appeared offended and questioned why she was "being interviewed." Her response and overall attitude made me feel uncomfortable and unwelcome as a prospective patient. Customer service and professionalism are extremely important in healthcare settings, especially for new patients seeking care. Unfortunately, this interaction left such a negative impression that I no longer feel comfortable establishing care at this facility.

Doctor Lavi is unprofessional, unreliable, and a liar. My husband was diagnosed with Gout after an…read moreurgent care visit and was indicated to follow up with his primary doctor. During his visit with Dr. Lavi he insisted he get new blood work to confirm his diagnosis yet failed to submit the right order. The office acknowledged their mistake but said the doctor refused to put in the correct order because my husband had been approved to see a podiatrist (for an unrelated issue) so he recommended he have the podiatrist treat him for gout. When I called member service to report him they disclosed the doctor had no notes about gout in his file. He failed to do his job in every way.

I been under Dr Jordan Michelena care for approximately 8 months now and I must say that I'm very…read morehappy with him helping me with my health needs. He listens well and communicates very well with me. I presently have a great deal of health issues from being a workaholic. His plan for me was well thought out. I'm looking forward to meeting our goals for my healing and recovery. His staff are courteous and very caring. Again, I'm very thankful for him and his team.

Such a smart and professional man, very caring and kind person, the way he treat us was just…read moreamazing!

Great experience & the office staff is always so kind and…read morehelpful! I would recommend.

I Have Come Here Many Times, I Request to see a Dr, they tell me your Dr.Doesn't come in , we have…read moreA Nurse to see you! Many times I wanted to see a Dr. Nothing but Nurses and some are not Very nice . I had a Telephone appointment Scheduled one Day last week & They Never Called! Many times I wanted to Talk with a Dr. in regard to my Medicine I Take , But I can't Because my Dr. Is never there.? Not Very Happy @ All! Also The Staff there needs to be Much Better , Not very Good to be quite Honest!

Dr Bassem ElTom is a wonderful and caring man. He Is our…read morefamily's primary Dr. We highly recommend Facey/ Seco Cyn facility. The staff is efficient and caring.

Facey is a great Medical group fantastic they even call you the next day if something was wrong…read morewith you or not I haven't seen people like this in a long time. The only thing I have to drive is 40 miles one way but I will do it to get good medical help. Sierra Medical group sucks their doctors their appointments their wait time is ridiculous so is Humana they send you to Medi-Cal facilities, which is not bad but the doctors don't know anything where else did I go? I'm just glad I settled in a Facey group. Great people and I went through Scan cause I'm older now the quality care is just amazing and the type of car is wow I haven't seen it in such a long time.