I am speaking as a recent member of our Homeowners' Association (a new Owner as of 2023) who had…read morebeen renting previously for 30 years at the same address. I am also speaking as a serving member of the Board of Directors (joined in 2023). As an Owner and Board Member, I take credit for working to replace our previous management company with our current management company, Bayview Property Management. Here is what we had before: 1. Hands-off management style, meaning they never came to our Property, preferring to handle issues from their offices using HOA Board members as free onsite superintendents. 2. Mostly indifferent, untrained property managers and office staff (reflecting the attitude of the management company's owner towards her clients, seen during 15 years with this company). 3. Poor service response to routine maintenance calls (see Items 1 and 2.) 4. Artificially low monthly maintenance assessments, leading to insufficient Reserve Funds to cover lifetime maintenance costs called out year after year in the annual Reserve Study. (see Item 5.) 5. Failure to maintain the property in compliance with the depreciations called out in the Reserve Study, resulting in decaying Common Areas and buildings, which created a large and costly amount of deferred maintenance. This included annually recurring damage from flooding of Unit garages during heavy winter rains that required the Association to empty its Reserve Fund and then replace those funds with an Emergency Maintenance Assessment. The problem emerged during their management but was not resolved by them. The problem was only resolved after they were removed and replaced. The hands-off, minimalistic, low-budget management that we received only served to obscure the long, slow decline that occurred, and when difficulty eventually did emerge, we were not adequately funded to address it. Here is what we have with Bayview Property Management: 1. Professional, communicative, and proactive Property Manager and Management team that accepted the challenges associated with our "distressed property"; and pledged to restore our Owner value through timely maintenance of the Property and proper funding the Association's reserve account. They succeeded brilliantly in securing contractor bids for rain gutters and fascia repairs that allowed the Board to approve timely repairs that have prevented any further flooding episodes. With that completed, Bayview is continuing to facilitate the restorations we still need. 2. Complete knowledge of legal statutes and regulations that govern the operation of Common Investment Development properties (CIDs). 3. Diligent adherence to regulations and codes for CIDs to ensure the Board of Directors can make informed, statutorily compliant decisions regarding the management of our Property. 4. Active, responsive, hands-on management approach, from ordinary Owner requests for maintenance, to gathering comprehensive vendor bids for long-neglected, major restorative projects that have become necessary for our Property's ongoing maintenance. 5. A continuing, enthusiastic commitment to restore our community to its full potential, returning it to its best possible condition, in aesthetic appearance and in market value. I have seen the fantastic results that have been accomplished so far, and am thoroughly delighted by the promise of living in a fully renovated, properly funded, well-managed, and thriving community. With Bayview's help, I know we will achieve these goals. Thank you so much, Ninder, Linda, David, and everyone at Bayview!

Awful, slow to respond to board members. Over priced content tract for 10 units without amenities…read moreand nicke and dime hourly charges that don't line up to the monthly fee.

This review is long overdue, but well deserved. A.D. Cantelmo Property Management has been managing…read morefive of my properties located in different areas, and I can confidently say Tony is by far the best property manager I've ever worked with. What makes Tony exceptional is not just his responsiveness, but his proactive, hands on approach to property management. Unlike many managers who immediately outsource every issue, Tony takes the time to personally visit the property, assess the situation, and figure out the best course of action as this saves time, avoids unnecessary expenses and ensures that the real issue is being addressed. He also has a remarkable ability to deal with difficult tenants. I've seen him defuse tense situations with professionalism, firmness, and respect. Whether it's resolving disputes, enforcing lease terms and handling sensitive matters, Tony always acts in the best interest of the property while maintaining a fair and respectful tone with tenants. Tony keeps me consistently informed, responds quickly to calls or emails, and never leaves me guessing about the status of a repair or tenant issue. His reports are thorough, and he's not afraid to offer candid, practical advice. In short, Tony gives me peace of mind. I know my investments are being looked after with care and real expertise. Hiring A.D. Cantelmo Property Management was one of the best decisions I've ever made as a property owner.

I just wanted everyone to know that if you ever need fixing in your apartment, this building has…read morethe best maintenance!! Shout out to Cesar for fulfilling every request that I had and fixing everything in record time!!

Not a great experience. We visited a property Jamie was renting, we went through the entire process…read moreof rental including a drafted lease just for her to at the last minute change her mind. She said "she felt like there were to many questions" We had already given our 30 day notice. and paid $120 in application fees. I would Highly recommend being super cautious working with this group or requiring some commitment prior. Looks like all the other 1 star reviews are correct. Just be careful if you decide to work with this group. it also looks like they may have changed there company name to N L investments. id assume because of similar issues and reviews. Same as Gricely's review took all our personal information all the way to the last minute after approved. left us stranded. Not good at all.

I made an offer on one of Jaime's listings but she never presented my offer because she had another…read moreagent in her office that was also presenting an offer. When I called to follow up the agent thought I was the other buyer and told me the amount that the bank countered which was lower than my offer. I called the bank directly and was informed that my offer had never been presented. The bank then withdrew the listing from Jaime and sold the property directly to me. Beware the sleazy agents that are out there

I cannot say enough on how great Right Choice Management assisted us with the rental of our lease…read more We had a lease in place due to the purchasing of our home we needed an early termination. To honor our lease agreement we hired Right Choice to assist with finding a qualified tenant/ owner approval. Within our 30 day escrow Laurie and George assisted with listing the property and processing application. They successfully found a qualified tenant that was accepted by the owners which allowed us to legally terminate our lease. Laurie is outstanding with communicating all correspondence, application, credit and back ground check. Our process was effortless she took control of everything!! I highly recommend Right Choice Management in all areas of property management . They are worth every dollar!!! Thank you Laurie and George!! Happy Client!

In my experience as a landlord with them they are the 'Right Choice' for the tenant and not the…read morelandlord. They only did one inspection of the premises in about 10 years. For most repairs they have their own people and get them pre-approved in the lease so they don't have to bother getting any quotes to compare for any repairs. When the tenants moved out they left a mountain of trash behind. Right Choice paid their own handy man handsomely from the security deposit for hauling out the trash but didn't withhold any money for general cleaning. The owner of this business is called the 'King of Brea' by some people because he is very successful in the real estate business and owns a number of businesses in Brea. When you are that successful you have leverage and he doesn't mind using that leverage.

I've worked closely with Craig and PMI County Line related to property management and can report…read morewith 110% confidence that everyday business is not only maintained in accordance with current standards for right conduct and the practice of property management, but more importantly the high level of genuine care given to each community, owner, tenant and property. Craig and the PMI County Line team are quick to respond to any concern or maintenance related task and utilize reputable and trusted vendors to accomplish work in a timely and professional manner. I would highly recommend PMI County Line as your property and/or community manager.

We have not utilized Craig for property management services, but he has served in a capacity that…read moreutilizes property management talents for a non-profit board that we both serve on. Craig is extremely ethical, responsible and a pleasure to work with. He is a man of his word and has great integrity. If we are ever in the position of using a property management company, I would not hesitate to call him.

Jacki O went above and beyond to help us get our dream home…read more Her experience and knowledge were amazing.

Jacki's service provides stellar value. I chose her to sell my townhouse in a challenging economic…read moreenvironment. She has a small crew that helped me move furniture and then took many items for donation. She knows many vendors- photographer, deep cleaner, garage door repair, carpet installers, etc that saved me so much time from having to find these contractors myself. On top of this- she staged my home with designer furniture and decor that looked amazing in photos and at the open house! What other realtor can you find that would do this as part of their standard service? I sold another home before and I had to pay $3500 myself for a design company to stage it! Best of all, in the end she got the job done! She negotiated assertively for a competitive price. The buyer asked for 10k in repairs, and Jacki drove it down in half. Jacki was a pleasure to work with in the whole process, Highly Recommend!!

Could not recommend a better company to work with. Great customer service and quick responsesread more

Professional and responsive staff who provide quality services! Highly recommend.read more

Good experiences for the first year or so...***Changing my review now that it's been 4 years of…read moreliving here. I moved in in 2020 when Steven was part of management and was my main "go-to" person. He was wonderful. He always addressed any needs or concerns I had. Sometime in 2023ish, he left and the new management couldn't care less about noisy and frankly dangerous neighbors. Pros: grounds are generally kept up beautifully, maintenance is FAST, super close to grocery stores, shopping, restaurants, gas, car wash, the freeway Cons: 1. there will ALWAYS be construction/"renovations", often times affecting your unit. 2. Like 6 guest parking spots throughout the whole unit, most of them being used by residents, with the rules not being enforced. If your guests park across the street at Kohls or Albertsons, they risk getting towed. 3. Stray cats everywhere. They were constantly coming on my patio and peeing everywhere. 4. Sketchy neighbors, sketchy people in general in the area. Lots of drugged out people roaming around. If you're close to Yorba Linda blvd, expect sirens constantly. 5. Management has different rules for different tenants. Some people aren't allowed to hang things from their patios. Others are. Some people aren't allowed to have Ring cameras. Others are. The list goes on. I'm so glad I'm out of there. I would suggest looking elsewhere and only live here as a last resort.

We lived in these apartments for 6.5 years and no major renovations were ever done inside our unit…read morewith the exception of a brighter kitchen light, updated balcony from wood planks to metal rails & adding a bottom rail to secure the staircase outside (my dog fell through there once). Our rent started increasing significantly and after our 6 year mark, management was only offering us 6 month leases at a time. This meant that every 6 months our rent was increasing. When I asked why we weren't being offered 12 month lease (like they had done over the past years) all they said this was management's doing - great way to treat tenants who paid on time month after month, year after year. The hallway heater would always pop very loudly anytime we would turn it on and they said they couldn't fix that - so we ended up buying a heater for winter days because the sound was VERY loud and an inconvenience to our sleep. The main pool was shut down sometime in 2020/2021 due to remodeling and I moved out in February 2023 and they were STILL working on it?! Rumor has it they're still working on it lol (joking, idk) Thankfully my car never got broken into but my neighbors car did a few times. They would shut off the water every other day for plumbing issues so if you work from home beware. The Maintenance team was very prompt when submitting a ticket and the landscaping team (every Wednesday) were very nice. Both kept the community looking great. Also, maintenance and management would come into our unit like 3-4 a year to check on heater/Fire alarms/leaking, etc. It was a nuisance to be honest. Overall, not the worst place to live and met some friendly neighbors but for the price they're asking, you would think there's in-unit washers/dryers installed.

My fiancé and I are looking for property management and we met with two of their associates at our…read moreproperties. The guy was knowledgeable and asking questions on what we were looking for in a management team. My fiancé said he needed 100% communication and for property management to look after our properties as if it were theirs. Half way through our meeting, the female associate walks into our property without saying hello or announcing herself. She was rude and walked right past me and stood behind her associate. She was giving off supervisor vibes. Male associate introduced her after that awkward moment. He continues to ask questions regarding the survey of what we were looking for. We told him we needed them to provide us with everything they had and are willing to pay for a piece of mind. After the hour long meeting, I asked if they wanted to walk around and see the properties . Which I found it strange that they didn't ask. Showed them the new ADU and the main house. All updated and beautifully taken care of in a good neighborhood. We were told they would send over a contract for us to look over. And we received a email saying they can't provide us with what we needed. Don't waste your time with this management team. They can't provide you with 100% communication or a peace of mind when it comes to property management.

If there was zero stars I would. My original post was over 6 years ago & and today I am updating my…read morereview on him personally. The amount of lies that he just posted here will hurt his business. I do too have my proof if ANYONE would like to see that as well. Rent wasn't paid for 3 months total. Rent was $1,050 at the time. We were promised new carpet when we moved in. Mind you, it was industrial carpet that came with tears and basically muddy. We had such old sliding windows that during a flood, so did our rented apartment. We reached out & at that time our rent was paid. We never got new carpet. I had 2 small babies. We personally paid for pest control due to the water bugs from the pond in the back. (All apartments had the huge pond in their back patio) We did in fact show up to court for the eviction- and he did not show up. He had an assistant. Case was dismissed because we had moved out and were not fighting eviction. The place was destruction & never any up keep. There was NO judgment on mine or my husbands name. There was NEVER any sheriffs that "locked us out" as we were fully out before eviction took place. I do still have those court papers. AND screen shots from when I would discuss rent with him. He left the unit gross & inhabitable any never even got our appliances repaired. Thank you Christopher Vigil for responding to my review 6 years later. I see your professionalism never exceeded. I will be writing a letter to the BBB on behalf of your place of business for the amount of false claims. Also, towards your real estate license. Also, it is very much illegal to share any of my personal business with you as you are claiming to do so with the public. I would hate to embarrass you and your "business" that you are trying to run. By the way, ITS BEEN SIX YEARS, PLEASE REMOVE MY NUMBER FROM BENTON BAY CALL BOX GATE. feel free to anyone to reach out if you plan to rent from this man.

Still crap! Now you have neighbors who leave their noisy small dogs outside to bark all day! This…read moreplace took our deposit and having to save up again for a new place because based on what past residents who recently moved out, this place will try to keep as much of your deposit as possible. Good luck trying to get anything. Still have homeless people, still have smokers, dog crap all over, dogs are now peeing all over the building, oh yea and packages being stolen too. This place has become more ghetto. If you're thinking of moving here don't! I've tried to warn people who are "looking" Don't do it!

I would not live there again, after almost 10 years living there, the rent was raised every six…read moremonths, after multiple requests for repairs and carpet shampoos nothing was ever done, the carpet needed replacing after 3 years but after multiple rent increases they refused to replace the carpet or even clean it, There were 2 major floods from faulty plumbing . Upon giving my notice I received a phone call by the manager several days before the move out date and was told I had 2 extra days to turn the keys in, because the manager would not be there, then I get the move out costs and they are charging me for 2 days more rent and parking spaces, and pet rental claiming I had to turn the keys in by 9:am which I was never told I found and email that was recalled she claims stated the 9:00AM deadline which never showed up in my email because it was recalled, also received multiple charges for cleaning that would have to be done every time someone moves out of an apartment anyway. They never enforced the rules for cleaning up after pets, and the lawn in the middle of the apartments was covered in dog shit very unhealthy. I would let everyone know don't even think about renting there.