Last year, I began searching for a new property management company after working with the same…read moreproperty manager for over 10 years. Looking back, I only wish I had found MAP sooner. As I searched for a new management team, I knew I wanted a company that offered professionalism, transparency, and modern systems. Specifically, I was looking for clear monthly financial reporting, online service requests for tenants, and a responsive, organized team. MAP has exceeded my expectations in every area. From the beginning, MAP handled the transition seamlessly and professionally. Their experience and expertise were evident in every interaction. In just six months, our property revenue increased, and we received positive feedback from tenants regarding the improved management and communication. Laurie, Sandy, and Patty truly make an exceptional team. Whenever I have questions or concerns, someone responds promptly. They also have a reliable network of contractors, electricians, handymen, and other service providers they can recommend, which has been incredibly valuable and time-saving. I appreciate knowing that the vendors they recommend are trustworthy and fairly priced. What stands out most is their commitment to supporting property owners. They are proactive, solution-oriented, and always willing to help implement changes or address concerns. Even during the sale of one of my properties, MAP worked closely with my real estate agent and helped coordinate communication with tenants throughout the process, which significantly reduced my stress. I highly recommend MAP to any property owner looking for an experienced, professional, and dependable property management company. Their knowledge, responsiveness, and integrity truly set them apart. I only wish I had found them years ago.

I requested support with property management coordination, and they handled everything with…read moreprofessionalism, clear communication, and genuine care. They were responsive, organized, and always followed up without me having to chase anyone down.

Very disappointed with this property management company. They have started using an AI chatbot…read moresystem to handle maintenance requests, and it is extremely frustrating when you are trying to report actual problems in your apartment. The system barely functions properly and makes communication feel impersonal and unnecessarily difficult. For example, I recently reported that our shower was not functioning properly, and the AI immediately categorized it as a "shower leak" and started asking generic automated questions instead of addressing the actual issue. It honestly feels like tenants are talking to a broken customer service bot instead of a real person who can help. On top of that, tenants are charged nearly $3 every month just to pay rent online through their portal. Even when using direct bank account and routing information, while rent continues to increase by 10% annually. For a company managing only a small 6-unit building, I expected better communication, better maintenance support, and more consideration for tenants. Unfortunately, my experience has been consistently disappointing.

Turn key system! Have been working with Willie and his team for a while now. They are respond…read morequickly and are professional. Makes the process easy. Thanks again!

UPDATE: I truly believe in factual reviews, not emotional ones. My review last January was as…read morefactual as possible with the information I had at the time. My experience at 524 W Greenwood Ave has been some of the most unnecessarily stressful of my 50 + years as a renter. I was a homeowner a few times during this time also I am very aware of the responsibilities of an owner and as a renter. Roberts client, and defacto mother/tenant have made it nearly impossible for Robert to have managed my tenancy properly. I want to believe, given the appropriate opportunity, I would have experienced a more favorable outcome. Robert, to my knowledge, has not been directly involved in the nefarious actions of his clients. The turning off of my heat and hot water on several occasions in the past month. The hiding of my trash cans. The theft of my mail and subsequent use of my bankcard by a family member. The constant harassment, verbal assaults, physical threats and finally lying regarding my exclusive use of a patio and then in retaliation, excluding it as a punishment. I believe Robert was acting in good faith regarding his client. However I have and continue to suffer greatly at the hands of his client. I can only close my eyes, click my heels together 3 times and repeat, "there's no place like home," and hope a house falls on top of his client. When I open my eyes I will be transported to the home of my dreams, on 3/2/2026, far, far away from this scary horrible place. I will pray for the next tenant!

We had a fantastic experience working with Robert for six years! He made property management feel…read moresmooth and effortless. Robert is professional, easy to talk to, and always stays on top of communication. Whenever an issue arose, he and his team were extremely quick to provide a fix. We only stopped working with him because we decided to sell the property, otherwise, we would have stayed with him indefinitely. I highly recommend Robert and his team!

After ending my lease , I received excellent customer service from Nereida, she promptly refunded…read moremy deposit.

Avoid this company!! We rented a place in orange for almost 5 years. It started out great but I…read morealways hated that they didn't do any maintenance work after 5pm or on the weekend. They would but we would have to cover the cost of the labor or the overtime. The worst was when we moved out. We really wanted our deposit back so we made sure the whole place was cleaned. We repaired and painted any holes and cleaned the bathroom. So we felt good that we would get out whole deposit back. But we were wrong, they withheld $300 from our deposit for 4 hrs of cleaning. I called them to dispute the charges and they said that the bathroom was dirty. I told them that the bathroom was cleaned when we moved out and they responded quick with "nope it was dirty" they said they would send me before and after photos but I'm still waiting. So stay away from this company at all cost.

By far the worst renting experience I have ever had…read more We rented the place and it had an INFESTATION of pests and vermin. I was told by Danny that we would refund everything if only we moved out that month and it was already halfway through the month. Who is going to be able to find a new place that quickly?! I was constantly told by Carolina that they would "follow up with me that day" and I was calling almost every day to find some kind of resolution. After two pest controls visits there were STILL droppings from the vermin and live pests found all over the unit. The dishwasher that was originally in the unit wouldn't work because the vermin had chewed through the power wire! Not only that but i'm my wife is pregnant and I have a toddler and we were constantly displaced due to the things that needed to be addressed in the unit. Not to mention when I moved our fridge out of the unit so we could treat it for pests and the next day they had taken our fridge and stove! GONE! I have never been more neglected, disrespected, and illegally handled. I have been in constant communication with Los Angeles Health and Housing Departments and things are going to get very hard for for them very quickly.

Review for Courtyards at Southcoast which is listed under Prime…read more Look elsewhere. Current tenant. Never missed a rent payment in 5 years. Staff and management are negligent and response to any question you'll most likely receive is "I don't know" Below outlines the most recent episode in the saga with plumbing issues. After several weeks of maintenance visits the issue persists. When we advised the office we were contacting Health Department they asked us to please not to and to allow them to fix the issues. We've allowed weeks to pass for a resolution...none yet. I've contacted the Health Department regarding the ongoing issues with the plumbing in the first bathroom in unit. Maintenance requests show that for the past several weeks we have reported plumbing issues with toilet in bathroom. This began the same week there was a team out here working on the plumbing. The Health Department suggests sending a notification in writing so there is a trace of contact along with the work order receipts for each time we have requested this online or by calling the ER number. When maintenance comes out they unclog the toilet but the issue is reoccurring and is a Health code violation. I am sending this message along with an actual written notice that I'll deliver to the office. We have been tenants for over 5 years not missing a rent payment. The level of neglect for this matter is evident. The Health Department also suggests along with sending this notification that I ask for any communication from Courtyards at Southcoast regarding this issue be in writing. This morning when contacting the leasing office my roommate states she was asked to NOT contact the heath department but rather allow courtyards to handle the situation as if this were the first instance of this. This is a repeated situation. Reason for complaint: For the past several weeks my toilet has either reached the rim of the bowl or has overflowed spilling contaminated water onto my bathroom floors. We do not use wipes or excessive amounts of paper. When maintenance comes out they unclog toilet but as soon as the next flush, water again remains in the bowl laying stagnant. This a Health and safety concern that has been negligected by Courtyards of Southcoast management.

When my business partner and I decided it was time to hire a management company for our growing…read moreportfolio, we interviewed multiple managers in the Whittier Area. We felt it was important to find a company that represented the Landlord as well as the Tenants. Landlord protection and compliance is important but so is ensuring low turnover in your buildings. Yvonne and her team at Superior Management & Realty Services stood out as they had the perfect mix of Owner and Tenant representation. Right away we could tell she and her staff were knowledgeable and up to date on recent laws and compliance. They were able to find ways to improve our properties, ensure rents move with the market, provide monthly reporting and are always responsive to any questions and/or inquiries. Most importantly, Superior Management & Realty Services are proactive by instantly notifying us of any changes with the tenants as well as necessary needs for the property to ensure "pride of ownership." I highly recommend Superior Management & Realty Services. Brendan M. Mortgage Bank CEO

HORRIBLE!! If you are viewing any properties managed by this company just don't do it. Wendy…read moreGuerrerro who apparently is the only person that seems to be there is awful! She is rude condescending and treats tenants very disrespectfully. I've been trying to reach anyone else in that management company to file a complaint and haven't been allowed. They are the worse management company I have ever dealt with. They have NO CONSIDERATION over their tenants living conditions. JUST FOND SOMEONE ELSE TO RENT FROM!!! Your company is NOT a tenant friendly company! Nobody was trying to prevent any repairs! Let's it straight we asked how much longer it was going to take because it did disrupt us!! We work at night and sleep during the day, there was NO NOTICE posted ahead of time as per usual with your company! When I tried to talk to Wendy I got yelled at hung up on and was denied even talking to anyone or even get my question across!!! We have been without a dryer for almost a month and when I tried calling the first time all I got was we will get to it when we get to it, that's not very friendly to your tenants!! So if you're going to reply at least reply with facts!! Your company won't even reply to my emails of a appt request which I was told by WENDY that I had to do in order to talk to ANYONE in your office......that was almost a month ago and still haven't even received a reply!!!

After dealing with terrible property managers like MF Property, coming across Amy was such a…read moreblessing. She's a remarkably competent, switched on honest manager and realtor who is accountable. I had a terrible tenant that MF gave a free pass to for his personal reasons and when Amy stepped up, it was a relief. She was a true professional. Dealt with the tenant's shenanigans and tricks and had access to legal advice so we always knew what to do. When the tenant started acting crazy and said she would only vacate the property at midnight, Amy rose to the challenge and made sure the keys were handed back, something no other manager would have ever done. She has a tremendous work ethic and is an excellent realtor when it came to selling the property. After years of dealing with awful, lazy property managers, Amy is one of a kind in this business.

We are beyond grateful for our incredible property manager! From the very beginning, Amparo has…read morebeen proactive, professional, and truly on top of everything. She found tenants for our property quickly and has handled every issue that has come up with care and efficiency. Communication was one of our main priorities and it has been seamless. She keeps us in the loop without overwhelming us, responds quickly to any questions we have, and always makes sure we know what's going on. That kind of transparency and reliability is priceless. We feel confident knowing that she's managing our property as if it were her own. Her pricing is very fair and affordable!!! The level of service we receive far exceeds what we pay, and we feel so fortunate to have found someone so reliable for the past year and a half. We can't recommend her enough -- thank you for everything you do!

Anyone who thinks GM Properties isn't doing a GREAT job, hasn't worked with OTHER PM companies. We…read moredo not find them to be at all disrespectful. Tim and Anita are fabulous. Tim communicates well with tenant and ownership. He resolves issues quickly and pay attention to the details. Never drops the ball. Anita is super responsive. Her reports are error free. What more could you want?!

My company has had a bad experience with GM Properties. Despite being one of their client's…read morewarehouse tenants for over 20 years, they have been disrespectful and unprofessional. We moved out of a unit last year, and they took 7 months to return our security deposit despite being contractually required to refund us after 3 months. They tried to charge us for some unnecessary upgrades to the unit. Most egregiously, they billed us for the entire cost of replacing a truck door that we had used without issue for 7 years; despite initially stating that it just needed lubricating, almost six months after we vacated the property (and well after we should have received our refund) they told us that it "fell off and had to be replaced." I own rental properties, and I would never hire GM Properties to manage them. I would also recommend that any potential tenants avoid leasing any buildings they manage.

Avoid this place at all costs. When the renter doesn't pay Scott will not let you know and then let…read morethe rent lapse for several months. I'm starting to wonder how many of the reviews are fake here.

Every time I need service and when I call there always very helpful we love there place we're…read morerenting there a awesome team

Everyone st UPM was very helpful and pleasant. Moving in was an easy process…read more Thank you,

A huge thank you to Edgar and his wonderful team for helping my family find not just a beautiful…read moreplace, but a home we can now call our own. Edgar was incredibly patient, kind, and always attentive whenever I needed help. Anytime I had a question, he was quick to respond with an answer. I truly appreciate all the support! If you're looking for a place, I highly recommend reaching out to United Property Management--they will take great care of you. Thank you again, and God bless! Delilah