Exceptional service. Came in after work and Gerald's patched up my tire in about a hour. Sophie and…read moreRylee at the front desk exhibit southern hospitality with their kindness and service. When I arrived I was surprised it was no charge. I really wanted to tip the gentlemen that worked hard to get my car up to par in a safe and swift speed and learned they distribute the tips amongst the workers for that day. It's not expected but it is appreciated. The rose brightened up my day as well. Thank you to the folks at Gerald's - I'll always recommend you to friends and family. Sidenote - park along the grassy areas back around the neighborhood or if in the parking lot, look for the green pole posts. If not, car may get towed while waiting to be serviced. The parking lot in the back is mostly reserved for the shopping area patrons.

Can't say enough about my experience. The first time I brought my car here was a while ago to have…read morethem check something out that literally no one could figure out and since it's a smaller place they couldn't figure it out either - BUT THEY DIDN'T EVEN CHARGE ME! And they recommended a place that specializes in finding issues that no one else can. I did't end up going, because just like everywhere else they said it would be like $200 just to look at it. Pass. It ended up getting fixed so I'm good on that. But this review is about my current service for brakes and tires. I have an olllllddddd car so this won't be the same for everyone but I got out of there with new back brakes, rotors, etc. plus 4 new tires for under $900!! Dude - I have NEVER paid this amount ever for brakes and tires. I almost cried. They also told me that my shocks, that another dealer said I needed to get done, were absolutely FINE! That other place was gonna charge me like almost $3k!!! Anywho, dropped off the car at 7:30am and they were done shortly after 1pm. With the amount of work already lined up - I was shocked. I thought for sure it would be done the next day. Lastly, I got there at like 7:10am to wait and there was already a line but their procedures for this (which apparently they're used to) were so organized snd efficient and got everyone checked in and out the door in less than like 15 minutes. I've never seen that. They also clapped for us as we entered. That really caught me off guard, but I thought it was kinda cool and cute. Who does like an applause?? lol I am blown away right now. I'm officially a lifetime customer. Wish I'd have been going to them from the start!

The scan in machines work fine/ they're a bit loud but are efficient and not a problem. This is my…read morehome Costco and I think it has an easier flow- is less chaotic- than other Costcos I have visited.

Costco is great for those frequently used items around the house. Wither it be household goods or…read morebulk food item's they got it. They even have smaller items as well not to bulk up your house too. Also, don't sleep on the bakery either. The loaves are great. If you're lucky enough you might even find their jalapeño sourdough. My mouth is watering just thinking of it. If that's not your speed then the Italian bread might be to your liking.

Spoke with Ali on phone, said "come on down". Took me right in. Fast, excellent service at a…read moreamazing price!! Highly recommend! I'll be going back for all my mount and balance. Thx Ali

Ali came to the rescue when I was stranded in Charleston with a bent rim, flat tire and taking care…read moreof my grandkids. He told me to come in right away. It couldn't be fixed but he found an alternate rim and I was back on the road and able to get home and not have to miss work. My grandkids were so impressed with how he helped me that my grandson said "We have to give Super Bowl tickets to Ali". They have not forgotten the experience and neither have I. Ali went above and beyond and I will forever be grateful and he made a wonderful impression on two young kids. Thank you, Ali. I truly appreciate how you helped me that day.

Staff requested a repair that was not necessary! I was charged almost 400 for an oil change!!! I…read morechanged this plug less than 1000 miles ago! At a Mini mechanic claiming the same issue!RIP OFF! Went to my local mechanic and he said they were not being honest! since the owner wants to attack me, I was at this shop once before and it was a positive interaction however they said they cleared all my check, engine, lights and warning lights! Once I drove around for a few days, those lights all came back on and I purchased a scanner to figure out what was going on. Turns out that they could've easily figured out that all I needed was a Vapor Canister Purge Solenoid . So after two visits to the shop, not only did they not diagnose it, but it causes me to fail my inspection so then I had to purchase a reader and then fixed it myself! and they said that my warning lights for my headlights and my tail lights were short! So I bought headlights myself and put them in and the tail light was an easy fix, but they couldn't figure this out either! This shop is a farce. Don't trust them whatsoever the owners arguing with me over their failure to actually do a good job for their customers! This car runs great and I take care of it and have every maintenance done that I can as it's driven all across the country for over 107,000 miles so for you to question my upkeep of it is offensive!!!

I've been using this shop since the warranty ran out on my Audi Q5 five years ago. They have never…read moredone me wrong or tried to mislead me in any way. Chris always takes care of me and, as a bonus, I get to love on the shop kitty Socket. What a sweet boy.

Very expensive. Moody person at front register. Go to Costco for Michelin tires much better price.read more

Usually I go to Jiffy Lube for oil changes. It's quick, easy, and no-frills. For some reason I…read moredecided to try Firestone this time and figured booking an appointment would make it even easier. I showed up on time, checked in, and asked how long it would be. They told me forty-five minutes, which already seemed excessive, but since I was there I waited. After an hour I asked for an update and was told they didn't have the right filter for my car and needed to go buy one before they could even start. No one had mentioned this during the full hour I was sitting there. I said never mind and asked for my keys, and then they couldn't find them. Apparently the technician had taken my keys with him to get gas. Eventually they returned them and I left. I drove straight to Jiffy Lube and ten minutes later my oil change was done. Zero out of ten. I would never go back to Firestone.

Was left stranded with a flat tire with no assistant after being told they'd help me. Poor…read morecommunication. Didn't even have the decency to tell me they weren't coming and to get someone else. Blocked their own blessing seeing as how I was so greatful to find someone on such short notice that I was willing to tip big time for the trouble!

Had a slow leak in one of my tires that no place could find. It was getting frustrating putting…read moreair in every few days. Brett at Midas on Sam Rittenberg had them recheck it till they found a tiny puncture. I like this place because no matter how big or small the work they're thorough

Hay tire is always reliable and kind. They helped me fix my seatbelt in 10 minutes and I know the…read moredealership would have charged me a fortune. My family has used them for years and the have always been very competent at a reasonable price.

I have used Hay Tire Charleston location for years and have always been satisfied BUT today things…read morechanged. I made a 9am appointment for just a tire rotation and balance. I dropped it off at 8:35am and was told they close at 1 on Saturdays and should receive a call before 1 to pick car up. At 11:30 I assumed the car was finished and they forgot to call so I just head down to pick it up I arrived and was told they never got to my car. No sorry how can we make this up just a " we ran out of tome". Why was I given an appointment for 9 am if they couldn't do a simple task. I have 3 cars that they replace tires on. I do not feel like a valued customer

I don't recommend the store whatsoever to anybody we bought stairs on-line electric stairs for a…read morejeep gladiator the same kind of stairs that the store carries. I sent my husband in to get them installed. The Guy said it'll be $250 to install them then he told my husband that they wouldn't install them because, he didn't buy them through their store. When I called another store in Georgia, South Carolina, I was told yeah we will install those. So that makes me come to believe that the reason they're not installing the stairs is because my husband went in there and my husband is Mexican. I called them up. They told me that it was policy that if the parts weren't bought through their store, they would not install them. I asked them where I could find this policy online. They couldn't refer me anywhere so that way I could see this policy and read it instead I was told we're not gonna do this with you. It's policy we're not installing them and they hung the phone up mind you I've gone into the store. I've spent over $8000 in this store and parts for my other jeep because we own three of them, I will never again buy anything at the store. I will never recommend them to anybody. I asked who I could make a complaint about this too, and got no response on that also. The person I spoke to on the phone newbie by name because I've done business in there before never again totally disgusted with this location. I can't even have services done in my hometown at this location. Sad I have to drive to another state to get services done if I choose to use total off-road, and more, which I will not.