cheryl simien booked a three day cruise for a family reunion, worked for 13 of us, she took care…read moreof so many little details & made sure everything went smoothly, we had a great itme.

To begin this review, we feel Mechel is a very nice/friendly person, but we are disappointed with…read morethe services she provided. When choosing Mechel as our travel agent we were promised many things. To begin with she reassured us 70 guests to our wedding in Mexico was no big deal. Mechel stated she has worked with large groups before and made it seem like there would be no issues. Not only was planning our wedding stressful but Mechel made this process 10x worse. There was no organization to begin with. Mechel would call my guests several times with the same questions. She overcharged many of the guests and had to refund the charges which still has not been fully handled. Mechel gave incorrect information to guests to include room rates and travel information. Mechel always blamed her assistants and had excuses as to why everything was always a mess. My husband and I finally came to a point where we were honest and asked her to make our wedding trip a priority and fix all the mistakes. Once again she promised she would get it together. Not only was the planning a mess, when we arrived to the resort in Mexico many of our rooms plus transportation to and from the resort were incorrect. Guests paid out of pocket for their own taxis even though they had already paid Mechel to schedule transportation. Guests were also asked to pay more at the resort even though they paid their rooms in full. This was the biggest mistake we made when planning our wedding. Our hope is that no one else has to deal with a business like this, a business that does not provide customer service as promised and advertised. gonzalezelizabeth52@gmail.com

We had a great experience with Mechel. She made our vacation planning so easy. I told her our…read morebudget and hopes for the vacation and she found us a special villa in Maui with travel included. Our first trip was so great, we went back again to the same place. I will use Mechel for any trip we plan because it saves me time and money. Mechel is lovely.

Christy knows her stuff! This is where I would go for my travel needs. She is honest and caring and…read morevery kind!

Christy is the best! She takes care of everything detail that you might otherwise miss when trying…read moreto set up travel on a self serve website. You don't know what you don't know. She does. Very happy with her service.

Velma is the epitome of an exceptional travel agent. This lady has the patience of Job. I cannot…read morebelieve the amount of work that she has to do for such a nominal fee per client. There is never a time of day or night where you cannot call , text or email her and ask her any silly question you can come up with and this beautiful lady will answer the question you have about your trip and she will do it with a huge smile on her face. I can't even imagine having that kind of patience! At times when she is booking a carnival cruise she may be in charge of possibly 300 clients on that same ship and they're all asking questions and giving demands about what they need to have for their trip and Velma will take care of every single thing they are asking for and if she can't she will tell you why and she probably even will say how sorry she is that she can't accommodate them. She is and always will be my family's travel agent forever . Highly recommended!!

Worst experience of our travels. From the lack of communication to what we actually received. This…read moreflyer she put out shows what we paid for. Says dinner cruise, dinner in the air, ATV quads along with the other things. We tried for a couple months to get Velma to send us the schedule of our tours. Once we received it I asked where the dinner in the air was. She said that was reservations only and didn't include dinner and if we wanted that we would have to pay $200 for that. No where does it say that. She refused to give it to us saying there was no more money to pay for that. And that she planned to have a private dinner party at the all inclusive resort she was staying at with most of the people going. We opted to stay at one of the other hotels since we didn't plan on hanging out at the resort eating and drinking all day. She said she was going to try and get us a day pass to come to the dinner at her resort. I went into her FB page she made for this trip and posted how disappointed we were in our experience with her. She proceeded to block me from that page and unfriended us and then said she wasn't able to get us that pass because the resort wanted to charge her $200 for each of us. Once again that $200 fee. And we went on our safari we didn't get the ATV rides that it shows because she didn't pay for that option and the driver wanted us to pay extra for it. He said Velma only paid for the cheaper package $36 per person. Originally when she said we weren't getting the dinner in the air she said we paid $400 less per person than the group staying at her resort. And I responded with that's because we aren't getting free food and drinks like that group. Not sure if she thought we were stupid and she could get away with things because we have never used a travel agent before because we like planning our own trips. She kept saying I'm sorry you're not happy what can I do to make you happy. I kept telling her to give us what we paid for but she wouldn't. She then said she would pay the extra if we wanted to switch our aquarium tickets to the Miracle Gardens. I told her it didn't open till mid October. But she said no that it was open. We didn't thank goodness since it wasn't open. Then about a week before the trip she tells me she had to cancel her reservations because her 90yr old mother was ill and she needed to take care of her but yet her sister went on the trip. But while in Dubai I saw that she had posted that she was at Carnival cruise terminal with from the name of the person possibly her mother. Guess she wasn't that sick. It was our first and last time using a travel agent. Not sure if we will take the time to pursue getting some of our money back from her or just move on. We will all have to discuss it and see what we want to do. I would give a negative star if I could!

She hasn't been able to figure my hard itinerary yet, but she tries every day and I respect and…read moreappreciate her efforts. I will use her and recommend her to all I know for her efforts.

The trips have been great so far. It was disappointing that last trip was canceled. Hope to…read morecontinue to travel with Silver Lining Travel.

I signed up and paid for a day trip. This travel agency cancelled the trip and promised a refund. I…read morehave not gotten the refund and they are not even returning my messages inquiring about the status of the refund.

Okay so I've been to Temecula before, but I've never done a wine tour. So very last minute I did a…read moregoogle search and found this company. Honestly absolutely loved every minute of it! Pros: 1. They will pick you up from your hotel and drop you off afterwards. They are basically a fun designated driver for you. 2. You will have a lot of wine included for the ride. 3. In-between wineries our driver Joe gave us history and fun facts about Temecula and the wineries we were visiting. 4. Super unique experiences you wouldn't expect on a standard walk in tasting. We got to enter a cave, drink directly from a barrel, and see the production area of some wineries. Con: 1. The only con and it's nothing against the company. It's I just wish we had a little longer at each winery. However I also understand why we can't. We got picked up right at 11am and dropped off at 4:30pm. That was with an hour long stop at each winery. It just can be fun when all the tastings gave me 6 tastings. So you really have to down them quickly. It would be nice to have 5-10 minutes more, but again not a huge problem. Overall this company is absolutely fantastic! I truly enjoyed every minute and I will book them again in the future!

My first winery tour and it was simply the best experience. Our family from Big Island Hawaii came…read moreinto town and they wanted to tour wineries in Temecula! I started doing my research and Best Coast Temecula Tours had the highest marks for fun time, wineries tour, great atmosphere, clean bus, and of course the amazing tour guide, Joseph! I quickly selected Best Coast Tour Temecula Winery and my whole group had the best time!!! We went to 4 wineries!! Overall one of the most amazing experiences for me, my husband, and our family. I highly recommend Joseph and Best Coast Winery tour!!!

Went on the DePortola Wine Trail Big Red Fest and had a great tour. It's my eighth Big Red Fest in…read moreeleven years and met several new friends. There were a couple of self-entitled complainers but we tolerated them. We stuck to our schedule for ten wineries and avoided other tour buses to prevent overcrowding. Overall, it went very well. Nice to be dropped off and picked up right up front.

It's classy and so much fun. We enjoy every second of it…read moreThey new the way around the wineries. Lunch was delicious. And I love the class they gave us on specific wines. Very interesting