Don't trust the good reviews…read more 2 year old Carrier Heat Pump not cooling on a Townhome bought new 2 years ago. No idea who installing company was. Property manager jumped the gun and called out another company that was not Carrier authorized who diagnosed it as a freon leak from a bad factory solder joint. $770 to repair from non Carrier authorized company. Called Carrier for warranty coverage and they recommended Holley as they are an authorized Carrier dealer/repairer and could diagnose the problem, then contact their Carrier representative for a solution. Holley confirmed the diagnosis of factory defect with bad solder joint causing all freon to leak out. I was told by Holley service tech, they cannot guarantee the repair or assure me that one of the other solder joints will not leak eventually causing the same issue. I also was told by Holley several times that they would not deal with Carrier for a solution as they "did not install the unit" (when it is not an installation issue. It is a manufacturer defect). Estimate to repair from Holley $1660. Somewhere along the line, Holley did speak with their distributor Mingeldorf (sp?) who offered a $500 credit towards labor to repair the unit, but it had to be used within 15 days. I then got to tinking about the difference in repair estimates. I asked for a itemized breakdown from Holley for the repair and was given this: $470 for 5lbs of R401A $1190 for 3 hours of labor, Misc, Materials (acetylene, copper fitting, solder material) Now lets assume the Misc and materials is $100. That equals $1090 for 3 hours of labor or $363/hr. I have asked for their hourly labor rate 4 times and they will not give it to me. The owner is rude and basically said I need to go somewhere else to have it fixed. He stated that I don't want to pay for anything (which is untrue). It is clear to me that they are deceitful in their business practices as I can assure you that $363/hr is not the going rate per hour for HVAC service. I don't want the repair for free, but I also don't want to be lied to and taken advantage of which is what this company is doing.

We had our semi-annual HVAC maintenance done two days ago. Issak and his coworker completed the…read moretask quickly and professionally with a minimum of direction. The bonus is both young men were pleasant and as has been our experience with Holley since we switched to them, their pricing seems fair.

Needed a replacement heat and air unit called Riverside left message Greg…read more called me back and was at my house within 30 min of me leaving a message gave me a great price set me up with financing and two days later had unit installed and working.Very good to work with highly recommend them.

I was experiencing issues with my 24 year old AC unit and kept getting denied by Select Home…read moreWarranty. Home warranties are such a scam. They would do anything so they wont have to pay for any major repairs or replace them. Both of my neighbors use Riverside Heating and Air Conditioning so I decided to call them. Matt came out to my home and identified the problem. I needed a new coil but they no longer had the part for my AC unit. I purchased a new HVAC system and had it installed 72 hours later by Joe, John and Gavin. They were all professional, friendly, knowledgeable, and very thorough with their work. I will be signing up for their maintenance service plan in six months. Canceled my home warranty and decided not to pay anymore premiums and just put it in my savings account for future home repairs and replacement costs.

Allweather After a company that had been servicing our heat…read morepump for years told us that we had a crack in our heat exchanger and shut off our heat saying they "had to by law" and giving us an estimate to replace our, admittedly, old system that started at roughly 10k for the "budget" option to 15k for the "best" option my son called All Weather to come check out the system. My son works for Georgia Power and All Weather is a company they recommend, so he felt like they would be a great second opinion. They sent a technician right away! Zac was here within the half hour and got right to work. Pretty soon he came back to tell us he didn't see any crack at all and everything was working fine. He even took our carbon monoxide filter out to the unit to see if it was leaking carbon monoxide. Nothing. He said that it would be fine to turn our heat back on. That was welcome news since our house was 58 degrees at that point. I didn't mind that much but my 82 year old mom was struggling. Zac couldn't have been nicer and more personable. We ask him to send a bill and he said there was no charge. I won't even get into the ethics that some companies seem to be devoid of when dealing with senior citizens (had a similar experience with a roofing company) but it is nice to know honest companies still exist. So now we don't have to spend ten grand two weeks before Christmas and we have a new company to service, and eventually replace, our heating and air unit. I can highly recommend All Weather, and Zac!

Great Customer Service... Great Prices...Great Combination !!! Great locally owned, family owned…read moreand family operated HVAC company - Best AC/Heating company in Augusta GA !!!

I've had Doc Savage service our AC/Furnace before a few years back and this experience was the…read moresame. Very professional, very courteous and never a push to upsell while still rightly recommending a service agreement to help save money in the future. You really can't go wrong with these guys and their training is obviously second to none. I'd recommend Doc Savage for any HVAC work, large or small. Don't take chances with your hard earned dollars! Use the best!

"It is under warranty, but my manager still insisted I charge you something." - Doc Savage…read moreTechnician Had Doc Savage replace my AC unit a short while ago, which included replacing my thermostat with a Doc Savage-branded unit. Recently the thermostat started turning off automatically, most likely due to low batteries. Due to the way that they installed it, I was unable to get the battery compartment open and was forced to call them to come out and service it. It cost $99 dollars for them to come out, which is annoying but typical, and I was assured on the phone that should be my only expense since all of my equipment is still under warranty. The technician came by this morning, and after examining the equipment he said he thought it was a low battery issue. He then told me that he could see that when they installed the thermostat, they also installed a power line that would eliminate the need to deal with batteries at all, they just never hooked it up (and remember, this is all Doc Savage purchased and installed equipment - the "they" is Doc Savage). NOBODY even told me that was an option when they installed it, or asked me what I would prefer. The technician finished his work and told me it would be $99 for the visit, which I knew, and then $74 for actually fixing the issue. I told him that his office told me over the phone yesterday that all my equipment is still under warranty, to which he replied that he would need to call in and check. He went outside and placed his call, and returned with the line that I opened this review with: "It is under warranty, but my manager still insisted I charge you something." WHAT. THE. F***. He said in an attempt to "meet me halfway", they would bring the extra charge down from $74 to $9. I don't like to take out my frustrations with a company on their rank and file, so I just bit the bullet and paid the extra $9 (for a total of $108), and I hope Doc Savage enjoys it, because it is the last money they will EVER see from me. This entire experience should and could have been avoided in the first place if they had installed the unit properly, and/or asked my preference as to whether I wanted battery or hardwired power, and then to essentially steal from me by admitting that they shouldn't be charging me at all, but the manager insisted??! Yeah I'm done with this company, and I strongly advise anyone reading this to avoid them as well. The technicians are nice, personable people, but there's something deeply wrong with the management.

Very happy with prompt service. I called on a Sunday and they answered promptly…read more The techs can out the next morning and got my a/c working again. I have a unit at the end of its life cycle and plan to have them replace it next time I have another problem.

Quickly answered my call and sent a technician who fixed my ac. Happy to recommend them.read more

We called on monday and got an appointment for wednesday! They came during the assigned time window…read moreand Dan worked quickly and professionally. He knew what he was doing and what he easy talking about. He was kind and showed us what the problem was and fixed it quickly. We are very happy with this service and we will definitely use this company again if we ever need to!

Excellent experience with Baileys comfort services! My technician Dominic was friendly,…read moreprofessional, knowledgeable and took his time to explain when asked a question, Thank you Dominic Stanley for being friendly and courteous. I highly recommend Baileys!

Ryan is personable, efficient, and easy to work with. He's quick but also careful, and he took the…read moretime to explain everything clearly to the homeowner, which I really appreciated. Five Stars Ryan!!! When we requested service over the weekend to come and check out our HVAC they let us know what the cost would be and we accepted and they came very quickly. They found out what was needed very quick and on Monday sent us a quote. What really stood out to me about the company is their honesty. They originally installed our unit 10 years ago, and we had no idea it was still under warranty. They could have easily said it wasn't and charged us an extra $1,000 -- we never would've known. But instead, they let us know it was still covered, saving us a significant amount of money. That kind of integrity speaks volumes about the company and is exactly why I trust and recommend them. They're truly reputable and stand behind their work.

David has always done top notch work for us for over 25 years. I trust his opinion regarding HVAC…read moreequipment. Highly recommend.

Both my units needed attention. One required a part that was difficult to find. They kept at it…read moreuntil today when it got totally fixed. Super nice very competent people.

C'mon guys. Sloppy work on commercial job. They didn't care to look carefully at what was needed…read more As if they were without care in the least. We had to finish their work. Didn't impress us at all.