We had our semi-annual HVAC maintenance done two days ago. Issak and his coworker completed the task quickly and professionally with a minimum of direction. The bonus is both young men were pleasant and as has been our experience with Holley since we switched to them, their pricing seems fair. read more

Don't trust the good reviews. 2 year old Carrier Heat Pump not cooling on a Townhome bought new 2 years ago. No idea who installing company was. Property manager jumped the gun and called out another company that was not Carrier authorized who diagnosed it as a freon leak from a bad factory solder joint. $770 to repair from non Carrier authorized company. Called Carrier for warranty coverage and they recommended Holley as they are an authorized Carrier dealer/repairer and could diagnose the problem, then contact their Carrier representative for a solution. Holley confirmed the diagnosis of factory defect with bad solder joint causing all freon to leak out. I was told by Holley service tech, they cannot guarantee the repair or assure me that one of the other solder joints will not leak eventually causing the same issue. I also was told by Holley several times that they would not deal with Carrier for a solution as they "did not install the unit" (when it is not an installation issue. It is a manufacturer defect). Estimate to repair from Holley $1660. Somewhere along the line, Holley did speak with their distributor Mingeldorf (sp?) who offered a $500 credit towards labor to repair the unit, but it had to be used within 15 days. I then got to tinking about the difference in repair estimates. I asked for a itemized breakdown from Holley for the repair and was given this: $470 for 5lbs of R401A $1190 for 3 hours of labor, Misc, Materials (acetylene, copper fitting, solder material) Now lets assume the Misc and materials is $100. That equals $1090 for 3 hours of labor or $363/hr. I have asked for their hourly labor rate 4 times and they will not give it to me. The owner is rude and basically said I need to go somewhere else to have it fixed. He stated that I don't want to pay for anything (which is untrue). It is clear to me that they are deceitful in their business practices as I can assure you that $363/hr is not the going rate per hour for HVAC service. I don't want the repair for free, but I also don't want to be lied to and taken advantage of which is what this company is doing. read more

Rude as hell customer service, especially Doree Foster. First she denies that we have any warranty coverage at all b/c we were not the original owner of the house; then after back and forth, she admits that we as second owners have 5 years warranty (instead of 10 years as the original owners did - not sure why, but go figure!). Overall, not polite or customer friendly. There are plenty of other good HVAC companies that they're competing against, which I don't think she realizes. read more

We have been a customer of Holley Heating since 1992. They are a solid professional company family owned since 1909. Service is great and affordable. A real Aiken success story. read more

This was our first time using Holley and it was really easy to set up a service agreement. Our service tech, Ken, gave us a call on the way over to the house and was very kind and thorough! I'd recommend the company for affordable AC service. read more

Just had a new air-conditioning unit installed by Holly's and they gave two bids and came out on time installed even despite rain in hot weather great team of people read more

We have tried other popular HVAC companies in the area but none have compared to Holley. Their professionalism and kindness far outweigh their competitors. They made us feel like individuals, their technicians listened and were knowledgeable. We will continue to use them. read more

Special thanks to Curtis, one of the younger guys who knows how to troubleshoot just about any technical issues you may encounter. My family only trusts Holley, in the CSRA. Mr. Curtis took the time out of his day to answer all of my air filter needs, the most important thing is he was well mannered, and saved me a ton of money. I highly recommend Curtis for any job. read more

Excellent service by the two technicians!! Also both had outstanding public relations personalities!! Good job by both! read more

I had a new AC/Heating unit installed on 3-11-20. 1. PJ Burke (sales manager) didn't show up to my house the day of the install to discuss things we talked about prior to the install like he said he would. 2. The install crew was 30 minutes late 3. I can smell GAS in my attic where the heating unit was installed, 4. No one ever came back to check if the unit was installed and working correctly like one of the install crew told me would happen. 5. I'm missing a $ 75.00 flashlight !!! read more

Horrible! Brand new unit installed in July over $6000 spent and now I am waiting on service for the 4th time in approximately 6 months. After hour service is a must with faulty machinery and unreliable workmanship. Definitely would not recommend for future install. Ridiculous. read more

Jesus came out to service our units. He was very professional & explained everything he did or was going to do! He took his time & made sure everything was in good working conditions! Such a pleasure to have such a fine young man working with you all! He is a hard worker! It was a pleasure doing business with him read more

The technician assigned to my job, Joe Sullivan, arrived early in the timeframe the company advised and had my heating problem diagnosed and repaired quickly and correctly. He explained everything thoroughly and discussed options with my aging gas furnace. I would highly recommend Holley Heating and Air and Joe Sullivan for all things concerning heat and a/c repair. They had me all taken care of within an hour of my call whereas others that I called weren't able to schedule me in less than a week out. I appreciated the quick response since I had new tenants coming in the next day. read more

I paid $3500 for a new heating-A/C unit, which broke down 13 times the first year. They could never fix it. Eventually, they refused to come back out and even try. I did go to court but lost because I couldn't prove (via a hired witness from another company) it was their fault. I was supposed to hire and pay an "expert" witness. The warranty covered it, I had all the paperwork and records, but they were totally unable to ever get it working. (Finally, another company, Bragg, did get it going.) Holley was nasty and uncooperative. I'm elderly, and $3500 was a lot of money to me. (They even told the judge I was a crazy cat lady and kept my windows open all the time and broke it, but I produced all my electric bills, which were consistently tiny.) Total crooks. read more

We have a maintenance contract with Holley and have good people come to the house for maintenance and repairs. Even my recent repair Alex was great with being on time and fixing the problem, which was just a capacitor. However, I was a little drawn back with how much they charged for a $ 30.00 capacitor. They charged me $175.00 for the part, that's like 600% markup. I have a business and I only mark up material 25-35%. If it wasn't for their people, I would probably look for another AC company to use. read more

Paid $3500 for all-new heat/A/C system 4 years ago and it totally broke down 11 times since. It is still not working, despite all these service calls. DON'T trust these people. read more

Technician showed up on time and was very polite. Appeared knowledgeable about the equipment and service to be performed. Worked efficiently and did a thorough job. read more