The service requested was for the elderly. Upon inspection of a faulty air conditioner they quoted…read moreone price and then at the end of the work add another $200 to the bill. The A/C was working and the elderly person was taken care of. 10 days later the A/C failed. Attempts to access the weekend repair service required much hire then average pricing rates. The problem was not with the timing but with word play and laziness of the repair person. Kept asking "Was the equipment working when they left". And what do you expect me to do at 9:00PM at night. After several attempts he finally admitted they guarantee their work but only on the following Monday. The repairperson enjoyed using generalizations , making statements that had no appearent relation to the request for service. Basically the repair person was absolute they would not be repairing it over the weekend even though he was on call. The conversation lead to me asking if he enjoyed all this word play to which his answer was a definite Yes. He ended the call after his smart ass answers, by promptly hanging up. Clearly he was not enjoying his word play any further. We have used this company to replace three homes Heating and A/C and, we believed they are a responsible company and that the Owner as of this writing is unaware of the abuse from his weekend tech(s). Two attempts to get straight answers from the same tech were made. The one made by a women was aggressive , demeaning and upsetting. The discussion with a male was wordy, out of context and appeared designed to elicit anger. Not getting the anger from the male he hung up. I would think twice before engaging this company on any home where there are elderly, disabled, or home bound young children present. I would also encourage that the male of the family be the one to approach any tech or representative of the company. They have a preference to treat women as second class citizens

Came out on Friday early afternoon (was expected 10-12). Said it was a board gone bad but that he…read morewas not a licensed Bryant dealer so would have to charge us for a new board, even though unit was under warranty. Said he would contact us within half hour with price of board and time frame for purchasing. I would need to sign something for them to actually obtain the board. Never heard from him the rest of Friday, and as of Monday 10:17 am still haven't so contacted a Bryant dealer who can come out tomorrow and will replace the board if necessary under warranty. I would not recommend unless maybe you have a Trane furnace. Good luck.

Just this week l had the pleasure of having Ultimate Heating and Cooling stop by and check on my…read morefurnace that seemed not to be running quite right. Dave Petrich show up promptly and started his work immediately. It was discovered that the furnace had outlived its usefulness. Dave set me up with a new upgraded top quality furnace the very next day. His pricing was fair and reasonable for the best furnace available. I highly recommend this company for your future service or replacement A much satisfied customer Ron Nykanen - Hudson

From the owner: A Local Family Owned and Operated Residential Heating and Cooling Company. read more

Tony came out and installed a new nest thermostat and drained the water heater. He was…read moreprofessional, efficient, affordable and very friendly. I highly highly recommend legacy heating and air. Plus Tony is a dog person as all the best people are!

I was looking for a tune-up on my furnace. He was very helpful. Super reasonable price for…read moreservice offered. Explained what he was doing. I will definitely call him again.

excellent work - had two different needs: electrical (smart doorbell and smart outdoor lighting…read moreinstall, troubleshooting and resolving issues with an outdoor GFCI circuit) and an indoor on my sprinkler system ball valve plumbing leak. Both techs completed the work in about 45 minutes and though it was more than I expected to pay, the work was completed and now I'm happy that it's done.

Very helpful and prompt service. Their explanation of the fix was detailed and answered my…read morequestions. Plus flexible appointment scheduling, and more affordable than other estimates.

Great experience with Sunrise Heatind And Air today. Travis was on time, professional, efficient,…read moreand extremely knowledgeable. They fixed the issue quickly and left the work area completely clean. 5/5 stars!

I called them about 9AM this morning. They arrived in less than 2 hours to diagnose the noise my…read morefurnace was making. It needed a new motor, which they just happened to have in stock. In just under 3 hours the new motor was installed. And all that at a fair price. And the technician, Travis, was very friendly as well. Support your local businesses!

Best and fastest service ever! Check out this timeline: My Central AC died Tuesday before a heat…read morewave was coming in. I called and left a message Wednesday morning at 7:15am. They called back at 7:45am, a service guy was to the house by 10am, problem diagnosed by 11am: my 21 year old AC unit was shot. Aaron, a sales guy, came out by 4pm to take a look and waited for me to get home from work at 5:10pm to go through my options. He gave me 5, from the absolute cheapest band aid to a cadillac option, explained how fast they could do each, and left me with the quotes and his cell phone number so I could call him that evening if necessary. I texted him my choice at 7:15am the next morning, and they had the AC unit completely installed by 10am. 27 hours from start to finish!

Had them install a new furnace through Service Choice. Upgraded to a higher efficiency system which…read morequalified for a rebate from the gas company. Can't get these guys to provide a copy of the work order and complete the rebate form so I can get my $$. Guess once they get the cash, they lose interest in the customer service. Update 5/2013- They finally came through and i got my rebate.

I found the owner! Jim young very professional and appearance impeccable.He was able to detect the…read moreissues with my A/C is a very short amount of time and rectified the problem and had us back in a nice freezer like atmosphere in no time .I have known Jim for 50 years and is one of the most kindest and honest persons I know .With all the HVAC Companies out there,Jim is the guy to go too.Pam his wife is also a class act and is always friendly when calling the company up.Pam is also very knowledgeable in the HVAC business also they both make a great team and company

From the owner: If you?re looking for a heating and cooling expert, we?re here to help. Keeping your H.V.A.C…read more systems in working order should be worry free, and should never be hassle. We have expert specialists to take care of all your H.V.A.C. needs. We are equipped to handle your routine maintenance and emergency repairs, so you're never left out in the cold-- or the heat. If you need air conditioning installation or repairs, heating system maintenance or someone to assess your indoor air quality, we have a specialist that can help. Contact us today to put your H.V.A.C. issues behind you.

So, my kitchen faucet decided to go berserk and I seemed to exacerbate the problem trying to "fix"…read moreit. Well, I searched and got a quote from a few companies. I'd booked with a different company, who texted at the last minute that they weren't going to be there on time. Not getting a new time, I reached out again to those who had responded. Metro had originally stated that they could come out on Friday. I didn't want to wait that long, so I got on their list to see if they'd make it out on Thursday. I was contacted a short time later that someone would be out between noon and 4. Relieved, I got back to work. It was close to 3 when the nice young man arrived. I let him in and ge went right to work. Less than 30 minutes later, he'd cleaned out and tightened everything that caused the issue. The cost was $120. This was a quick,inexpensive repair with very friendly service. I've already given their name to a friend who's having plumbing issues at his home. Thanks Metro! I know who to call when the need arises again.

I got an estimate for plumbing work to be done on a house I was considering buying. The company…read moregave me a 4-hour window when they could come and they went to the house outside of that time frame. It took them two more days to get the estimate to me and it did not arrive when they said it would. When they got it to it to me, it was too late and they did not give me the estimate in the way that I asked for it. Communicate with the company was not acceptable, I could not get ahold of the person I needed to talk to, they would not let me email with them.