I give huntvally for its that are willing to help along with their crew that does the maintenance on my car always A1 service

The purchase of my new was a good experience. Pamela was wonderful in sales and later Jonathan was very helpful in the service department. He explained things thoroughly and addressed my concerns. read more

Amazing service visit this week. Alex the service tech did a great job. My service advisor Yanni is the best! I appreciate and support great service! I could go anywhere but I choose to go to the best! read more

Yoni was great to deal with! Very helpful and knowledgeable. I would not hesitate to take my car to Hunt Valley Land Rover again.

Pamela and Tyler were wonderful. The experience was amazing and I am so grateful for the experience. The process was smooth and I am satisfied with the outcome. read more

Ryan was wonderful and gave thoughtful, detailed service. He kept me updated and helped hone in on the issue immediately. Service with a smile! My car is good as new, thanks to the amazing team. read more

Had a decent experience purchasing a used vehicle. Then they screwed around with my registration until just a few days before their warranty ends, so for half of the warranty period it was illegal for me to drive my vehicle. I probably could have pinned it on them if there was an issue, but I shouldn't have to risk that. Once I suggested they extend the warranty for the amount of time my vehicle wasn't registered, my registration miraculously showed up very promptly. I'll never deal with them or any other dealerships from their parent company again. read more

Had to stop in today to get new batteries for my key fob and get my levels topped off. Nothing special but I had to note, as usual the customer service there is always on point. Rare occurrence at most places lately so just wanted to say thanks. Also-- we have purchased 4 cars from them and have always had a good experience. PS the person helping today had no idea. Just good old fashioned customer service. read more

If I could leave zero stars I would, no one could tell me the issue with my car and what caused it they just kept giving me the run around. I was able to get my car fixed else where for 4 times less then they quoted me, they are so money hungry it's all they care about they don't care about their customers at all just a waste of money they need to close this location and fire everyone they are just horrible I will never go back here ever again read more

I'd give it a zero but they don't let me!! This service place is worst ever. Mr. Frankel would be appalled as he sold It before Covid. Never in my life have I been lied to, scammed or worse, had my life put in danger! Service department should have been ashamed, but honestly they just don't care. I could give fine details but bottom line, they put entirely different tires on my car without my authorization and they cost more & were less attractive. But....here is the worst part. they put 3 1/2 YEAR OLD TIRES ON MY CAR AND KNEW THEY DID!!!' How I know?? Not only did I confront the manager on it, he admitted it AND nonchalantly added that "Most people don't know that." He's referring to the 4 numbers on the side of the tire which tells you month & year of manufacturing. So by the way please check that IF you come here and take your life in your hands to be scammed. He also has to manually enter the tire information into the computer for the manufacturer and the tech states at the tires while They mount and balance them!! So this turned into a 2 day inconvenience and the next day the service writer had the nerve to ask me to still leave a good review because Land Rover will see it??!! Omg not making this up and this is the abridged version. I left a review before, but of course I don't see it so I'm leaning it again. (NOTE-this happened March 2022). I wrote to the manager and Land Rover and shockingly have heard nothing. read more

Thank you so much (David Haines) for a "stellar" customer experience today addressing my InControl issues with my new SVR! Your efforts exemplify what a true customer service experience should be. Thank you again for going above and beyond to ensure my technical and functional needs were met and exceeded with exemplary customer service and thoughtful knowledge sharing. Your efforts should be commended and emulated! Great job!!! read more

Land Rover Hunt Valley - My new SRT... - Car Dealers Near Me - Cockeysville, Maryland

This is the absolute worst Land Rover dealer and service department that I have ever dealt with. I had my Range Rover inspected here this last week and they barely even checked the truck over. When I picked up my vehicle my front HOOD flew off driving off the lot and almost caused an accident on York Road!!! The guy in the service department started trying to slither out of it from the minute I pulled back in. The shop sent a mechanic out to temporarily get the hood back on and he stated that the hood latch was bent which was why it flew off. There was no latch problem prior to dropping it off and if there was the inspection should have caught it but they didn't. Shoot, they didn't even tell me if my fluids were fresh or filled. Now they keep going around in circles trying to say that none of it is their fault. This is my 3rd Land Rover and I have NEVER had an experience like this at an authorized dealer. This place is garbage. Stay away. read more

Land Rover Hunt Valley - Land Rover mechanic trying to put my hood back on after it flew off pulling out of the lot because they didn't latch it. - Car Dealers Near Me - Cockeysville, Maryland

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Had a terrible experience as an out-of-state customer. While the salesman was very helpful in answering my questions and getting back to me in a timely fashion, after submitting the paperwork and offering to put a down payment on the car, the dealership sold the car to someone else who walked into the showroom. When I was notified the car might be sold, I called the manager and was put on hold for 45 minutes. When he finally answered, I asked why I was not allowed to put a down payment on the car before the person in the showroom (who had not made the down payment or put in the application). I was not given any sort of answer except "there's nothing we can do." I was put on I spent a significant amount of time finding the car I wanted, communicating with the salesman, rearranging my schedule to coordinate pick-up, and completing the paperwork, only to have my dream car ripped out from under me. The dealer promised to find me a new car, but instead just gave me another dealership's email and then stopped responding to my questions. Buyer be warned. read more

I've owned over 25 vehicles in my life and this is hands down the worst experience ever. I have a 2022 Defender, everything shorts out all of the time. My window controls just suddenly stopped working so I took it to the Hunt Valley Land Rover dealership. They told me that it needed a new motor and that they'd order one and call me when it came in. For three months I called every two weeks and they would tell me that the motor hasn't come in yet and that they would call me when the motor came in. I decided to be patient. I waited and after 6 months without a functioning driver side window I call up and they put me on hold, then come back to tell me that it's been sitting in the back for a couple months and to come get it installed. A couple months later my front headlight stops working. There are no bulbs, it's a $4000+ replacement when your headlight stops working. I take my car to the dealership again and after sitting there for four hours they come out and tell me what I already knew: that they needed to order a headlight. They gave me the truck back and told me they'd be in touch. Another month has gone by with no headlight and I've now been pulled over twice. I call and text customer service twice a week and they tell me that they'll get back to me and never do. I am one of those people who NEVER complain, I am always exceptionally nice, and extremely patient. However this is the worst experience I've ever had with any car ever. I've had BMWS, Mercedes, Hondas, Lexus, Mitsubishis, Jeeps etc and never had such horrible customer service at a dealership, problems with the vehicle etc. and this is supposed to be luxury?? With an insane price tag? I will be telling everyone I know to steer as far clear as humanly possible. UPDATE: Upon leaving this feedback they responded below and I still have yet to get contacted or get returned calls. read more

I brought my 2018 Land Rover Discovery to Hunt Valley because my check engine light was on, think that I needed an oil change ( no exactly sure because oil display was showing "no data available ") and I was getting a suspension error clear as day on the display. I dropped it off on a Sunday night because of was on business travel for the week. Communication, by text , was horrible and I kept asking for the technician about the oil display and the suspension error. They charged me 3 and some change for the oil change which was fine then another 4 to diagnose the check engine light (emissions) and it will cost me other a thousand to fix. I pick up my car and the suspension code is still on the oil display still not working and no print out about the emissions issue. I received some bs about the computer software issues that they have been having as an excuse why I don't have paperwork regarding the emissions issue. So the only thing that I think has been done is my oil but can't confirm because oil display shows nothing. $768 for nothing. Service is horrible and I have a text from technician saying he did not see suspension fault but as soon as I turned on the car, there it is! I will Never give this dealership any business and as you will observe from previous reviews, this dealership is the absolute worst regarding service. I will be taking my vehicle to Bethesda from now on. read more

Land Rover Hunt Valley - Oil display still not available. Should show 100% after an oil change - Car Dealers Near Me - Cockeysville, Maryland

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Once they get your business/money they give you the F U attitude. You are on your own when you have an issue with your vehicle! The GM refuse's to return my phone call. read more

THE BEST SERVICE I HAVE EVER RECIEVED CAME FROM MS. PAMELA at Hunt Valley Land Rover. Her PROFESSIONALISM, Hardwork and dedication was unmatched, and it didn't go unnoticed. We started my car buying process on July 29,2023 she helped me pick out the PERFECT Range Rover Velar for my son & I. Due to my crazy work schedules (2 Full Time Jobs) I was unable to go and pick up my new vehicle, she delivered it to my job! WITH A BOW!!!! The BEST Birthday Present EVER!!!!!! I've been bragging about her service to all of my family and friends. If you are reading this and is looking to purchase a NEW range rover.... Ask For Ms. Pamela! SHE WILL GET YOU STRAIGHT! THE SMOOTHEST CAR BUYING PROCESS EVER. THANK YOU AGAIN MS. PAMELA -Ashley & Parker read more

I saw a new Jaguar that is hard to find and was heavily discounted. I contacted their salesman. When Ken Winston called me back, he was very casual and i thought it was a wrong number as opposed to a Jaguar sales person. No matter, i proceeded to negotiate the terms of the purchase and trade in. Along the way they gave me bad information stating if i leased the EV i would get a tax credit. There were long delays where nobody would call me back. Then at the last minute, and 2 days after i first contacted them, they tell me the car was already sold! Please do not waste your valuable time with these jokers. They really gave me the run around! read more

I've been taking my car here for maybe 10+ years. But this most recent trip in will be my last. We've brought our cars here and purchased our last car here because the service was always excellent & they ALWAYS provided a loaner as well as doing whatever was needed & even if I had to wait, it was convenient. After the dealership was sold all of that has changed. We went from only getting a loaner if we scheduled it (sometimes weeks in advance) to getting a compact rental car as the loaner to not being able to get a loaner at all. So we are going to have to find another repair shop or get another car because I can't Uber 40 miles back & forth. I also have waited to get a rental because I haven't been able to get a timeline from them. In fact, they had my car for days before giving me any kind of timeline this last time around. I understand a lot is going on & everyone is having difficulties. Thankfully I've rarely had to use the service department for emergencies. But sometimes car repairs are unexpected. I don't always know weeks ahead of time if I'm going to have an issue that needs to be addressed immediately leaving me without a car. The old guys used to remember us & our car's history. The newer folks are following the rules management has made & are doing their best. But management needs to understand that I pay the premium to come to the dealership for service for the amenities. Otherwise I'll take it up the street or get a Honda next time around. read more

I had a 2011 Landrover Range Rover Sport just a tad bit over 86k miles check engine light was on and had 3 not that came on dashboard( cruise control not available, suspension fault, transmission fault) . Now this wasn't my first, second or third Landrover so I'm pretty familiar with the vehicle and knew that all the faults were being caused by a sensor. So I called dealership with service advisor and explained the same thing to him. Service advisor said $180 to diagnose problems and schedule a day for me to bring my truck in. Dropped truck off on schedule appointment day and the next day I get a call from dealershi. Now it's $1200 to diagnose the car told me he has to diagnose each problem separately which was told to prior and even told me I have an OLD car and they don't really have tools to work on older vehicles. SUPER CONFUSED AT THIS POINT.First when I set appointment and gave car information the dealership knew what year it was and if they weren't eq to fix it why bring it in for diagnose. Secondly, how are you going to diagnose and charge $1290 if you don't have proper equipment? Requested my vehicle back took it to another certified mechanic who specializes in Landrover. Paid $80 to diagnose and issue was transfer case solenoid and one of my high/low sensors by wheel was bad. Parts from the same dealership was $580 labor was on $300 fixed same all lights were off. Don't understand why dealership wxpert mechanics couldn't do same thing. Months later My son who I bought vehicle for was sideswiped no real damages to truck but parking sensors weren't working correctly and needed to be replace. Took same truck back to same dealership and HERE IS WHERE THE REAL FUN BEGINS. While there waiting for parking sensors to be ordered was told I have 3 recalls they want to fix, I agreed to get work done. Was called back again to be told my battery is dead and in order to get work dome I would need to pay $500 for a new batter. At this point my son had this truck about 8 months and brand new battery was installed. I told the something has to be wrong I know I have good battery never had issues starting truck. But they kept insisting in order to perform recall I have to get a new battery which doesn't make any sense even if battery was bad has nothing to do with you being able to do recall. Again took my vehicle from them and drove to Range Rover of Annapolis same truck same battery dropped off and they did recalls and never had an issue with my battery. So essentially be careful when getting your car service and double triple check they are being truthful I'm almost for certain they are not being honest and doing things that are fine but tell you differently read more

I recently purchased a used vehicle from Pamela, a sales person at Hunt Valley Land Rover. I had an exceptional experience working with Pamela in this purchase. I requested if a vehicle could be transferred from another dealership within the AutoNation network and Pamela worked to make it happen and kept me informed throughout the process. She was flexible in meeting to test drive within my schedule and made the paperwork relatively painless. We were given a fair trade for a vehicle (we had previously had it appraised through CarMax and were able to compare). She was easy to work with, straightforward without being pushy, funny and just generally helpful and pleasant. I would be happy to work with Pamela again in future. Thanks so much! read more

I'd give 0 stars if possible. They sold a $150,000 car KNOWING KNOWING they're plagued with electrical and electronic problems. KNOWING. The service guy says it's normal and will NEVER BE RIGHT. THEY KNOW THIS OND WONT DISCLOSE IT. I'm seeking getting a full refund. read more

I'm completley shocked about how the diagnostic fees are priced at this service department. Two weeks ago, (when I brought my truck in for an oil change) I was quoted $730 bucks for a diagnosis of a suspension fault. I came back this week ( 3 days ago) for a scheduled recall service and that same diagnosis was $320 bucks. I've been driving for a long time and been to plenty of dealerships in my lifetime, but I've never seen this type of pricing at a service department. Mind you, this is for the diagnostic, not the repair!!This is crazy, and makes this dealership seem very untrustworthy in my eyes. Chances are, I will not be returning for service! read more

David was rude, condescending, and completely unhelpful. I'll be going to another dealership.

This dealership discriminates against minorities. I purchase an F Type 1 month ago and the gps continues to malfunction almost causing me to crash. When I returned to have my vehicle evaluated and to receive system updates, the Caucasian female that works at the front desk was extremely rude and refused to provide me with a loaner. She did not offer to schedule a loaner for a time in the future. I will never be returning to this dealership and I will be taking all of my business to Ford. Respectfully, Sherry Jean read more

Worst customer experience ever!!! When we purchased our Range Rover we were treated as though we should be begging them to allow us to spend almost $200k for a vehicle. Then their service department is anything but helpful. There is one person at the location who tries to be helpful; otherwise everyone else working there is arrogant, rude and miserable or they are simply incompetent. During the purchase of our vehicle we were told we would receive a loaner vehicle when the car went in for service. Now, no loaner. I am so angry and frustrated by the inconveniences this dealership imposed on me and my family. Plus, the crappy vehicle is unreliable. Don't buy from this dealership, although my ultimate recommendation is not to purchase a $hitty vehicle from the Land Rover brand in the first place! read more

Rick Marshall was exceptional to work with this past week. He even took time away from his day off to help complete the process. I recommend anyone to ask for him by name. read more

Rick Marshall was outstanding. Tremendous customer service...and follow-up. Could not have had a better car buying experience!! read more

This was a letter I sent to the manager. My first visit was Wed AM. Instead of being greeted by a sales associate, I had to seek out help. I was then introduced to A*****, who was nice, and took me on a test drive. It was a rather awkward experience as she did little to "sell" the car and I felt obliged to ask questions to fill the awkward silence. But, I left impressed with the car. I returned this evening and learned that A***** wasn't there and asked to speak to another associate. P***** was assigned to us, and I feel her level of customer service was severely lacking. I understand that sales people work on commission, but I would have appreciated a higher level of care. I had wanted to look the car over again, and potentially take it for another test drive with my wife. She merely unlocked the car remotely and did little to follow up. Upon returning to the showroom, I inquired about seeing a different color combination. She replied "well... a black car with black interior is pretty standard, you can look at any of the cars" I found this distasteful, and had to inform her, that I wanted to see the car I was going to buy. This experience is a sharp contrast to my wife's buying experience at 2 different Volvo dealerships this past week. Even associates who were not involved in our transaction checked in with us to answer questions etc. I realize that Range Rover is a luxury car brand and maybe feel you don't need to be extra nice to customers. Sadly, we left with a very negative opinion of your dealership. ======= The manager did call me back to apologize and reassured me that I'd have a better experience if I returned. But, this shouldn't happen.. you should treat all customers graciously even if they are window shopping. Maybe they're used to being the only game in town and naive consumers will just walk in and drop a bag of cash to buy a car. I ended up going to Land Rover West Columbia and bought my car the next week. You can read my review. read more

This review is in response to Allison from Land Rover Hunt Valley's response to my initial review. Allison, So I'm a customer who in September 2017 leased a 2017 Jaguar XE, the business name at the top of my sales contract says "Land Rover Hunt Valley". Thank you for offering to help with any warranty/service issue I have but the fact is when I needed help your employees did absolutely nothing. In September 2019 when trying to have my Jaguar serviced for it's 2nd year service at a dealership in FL (since I moved to FL in 2019) I was told it would not be covered because I missed the service window which was May, I called Jaguar Customer Care and they also stated that my service was due in May. What was the first thing I did? I pulled out my paperwork and I called the phone number at the top of my sales contract and I was connected with your Operations Director Mr Keyes who almost immediately dismissed me and handed me off to your Centre Manager Paul Darby telling me Paul would help resolve the issue for me. Paul was actually the person I negotiated my deal with in 2017 and the person whose signature was at the bottom of my sales contract. Paul said the information I was provided by the other dealer was incorrect and that the other dealer was probably just trying to get me to pay for the service since I didn't buy the car there and they get reimbursed less under the warranty program. When I told him Jaguar Customer Care told me the same thing he said Jaguar was getting strict with the warranty requirement of 1mo or 1k miles and that if I missed by just a day or two they wouldn't cover it, at the time it was only 2 weeks after and I was still within my month. Paul said he would have to pull my paperwork and review, he never called back. After a few days, trying to stay within that 30 day window, I called him and Paul said it was an error and he would fix with Jaguar Customer Care and then again I never heard back. The next day I called Paul back and he said he was not able to get anything resolved but he reviewed with his Service Manager and if I brought the car in it would be serviced at no cost to me. He actually knew I was living in FL and his only way to resolve the issue for me was for me to drive almost 2000 miles round trip for an oil change. At that point I made an appointment and had the 2nd year service done at my expense the beginning of October. That was when I was told by the Service Manager of the FL Dealership that the reason why my service was not covered was because the car was leased to me as Certified Pre Owned and not new, they gave me a print out of the Direct Dealer Warranty-Vehicle Details showing me that. I went home and the first call I made was to Paul Darby and I left him a voice mail. I then called Mr Keyes and left him a voice mail. After numerous calls and letters to Jaguar Customer Care they finally assigned an investigator and opened a case. After sending them copies of my sales contract, lease, emails, and other documents their review indicated I, as the consumer, operated under the reasonable belief that I was leased a New car with an expectation of Sept service and I was reimbursed for that service. That was also when they explained the details of the program utilized. I was outraged when I found this out so again I started calling wanting to get answers. Over the months I called and emailed Mr Keyes and Paul Darby dozens of times and never heard anything back. Only after posting my review on Yelp and filing a Better Business Bureau Complaint did I learn the Dealership changed hands in 2018. Why would that not be something disclosed to me at the time of my complaint and put me in touch with the "Prior Owner" to resolve my issues? All I have is the paperwork from my sale which lists Land Rover Hunt Valley as the dealer with your address and phone numbers, how do I get in touch with this "Prior Owner"? I'm not sure how sales/purchases of Car Dealerships work when there are issues with transactions that occurred prior to the sale but I would assume there has to be some mechanism to address these issues. While you may explain away the specifics of my transaction and relate it to the "Prior Owner" how do you explain the conduct of Mr Keyes and Paul Darby during the period of Sept 2019 to date, I believe they worked for you at the time and not the "Prior Owner"? Mr Keyes told me Paul Darby would help resolve my issue and Paul Darby provided me factually incorrect information, again while he worked for you, and never did anything to resolve the issue for me. If this is how you treat the "Prior Owner's" customers I still wouldn't want to do business with you. All someone had to do was put me in touch with this "Prior Owner". read more

I called the service department on March 15 2022 and try to make appointment for my car. Representative said that I can come next day to service my car at their shop but I have very busy business Schedule to follow up, need to meet my customers, so for that reason I asked for a loaner car. And he said the first available date is 9 days later which is March 24 at 8.30 am. I said ok and confirm the appointment on the phone. Today (March 24th) I showed up at their service at 8.20 to drop my car and get the loaner car. But I was shocked, They said they even can't see my appointment in their system and of course no loaner car. Then he called the service manager whose name is Grant, he came and just repeat same words to me! I drove up here 2.5 hours (from Stafford, Va) and I totally pissed of with their extremely poor customer service. Now after 2 hours still waiting for an answer for how long the service will take, need to cancel 3 appointments with my customers which I may loose them. They make me loose money and has to pick up my kids from school I'm 2.5 hour far away from home. Don't know what to do. They just make my day terrible and they are not looking to resolve the problem going on and seem like they don't care their customers or the situation going with their fault. I am totally unsatisfied and lost lots of money and time. Talked to manager but he said the only thing I can do for you is to take care of my car which they already have to. Who is going to pay for my time and lost customers. I will follow up my rights and they need to pay for their fault not me. Please stay away from this dealer, they don't take responsibilities of their faults. read more

Had the pleasure of working with Rick on the purchase of my new Range Rover Sport. Flew in from Houston, Texas and they picked me up from the airport. Gave me a very in-depth instruction of how to use the technology within the car. Over-all a terrific buying experience. Thanks Rick! read more

Service department desk is not wearing masks. they are not taking the Covid protocols seriously. Enter at your own risk.

When I came to Land Rover to check out a new Range Rover I met Rick Marshall the coolest salesman who was pleasant from the start . I had so many questions and he was patient and very knowledgeable about every truck on the lot. If you plan on buying any land rovers .. please ask for RICK read more

I called the finance dude to request extended warranty. He said he would call me back in 10 minutes. It's been 7 days I am still awaiting his call. I called back and left a message 3 times but to no avail. I refuse to support any business who DOES NOT respect me or my money. Meanwhile I called Hunt valley Annapolis and my call was returned immediately. read more

My pregnant wife and I were driving up 95 on our way home to Philadelphia, when my 2016 Disco Sport lurched violently and stalled. After getting it over to the shoulder, it wouldn't restart - shaking violently and stalling as soon as I pressed the ignition. Using LR roadside assistance, we were towed to LR Hunt Valley, where Gint in Service arranged for a loaner Evoque. He coordinated with my dealer in PA, and we were back on the road within 2.5 hours of the breakdown. He called the next morning to make sure we were alright, had it looked at right away (turned out a hose clamp on the turbo was bad and the hose came loose). They fixed it, shipped it to my dealer and kept me in the loop the whole time. My dealer arranged a valet swap at my office this morning - less than 36 hours after being stranded on the side of the road 120 miles from home, I have my Disco back, good as new (and washed to boot). They were friendly, courteous, and very helpful. Also - the waiting area was very nice, with a good selection of snacks and drinks. We didn't have much of a choice at the time, but would highly recommend. read more

Service Department is a rip off!! Took my 2015 Range Rover Autobiography in for a service a few months ago. Had some regular service done. I also requested a quote for my cup holder repair which would not stay open (broken spring, so it did not open and stay open). Service lady came back and i almost fell off the chair after she quoted ~$2800 and said 'its complicated, the entire center stack would need to be changed out' hahahhaha. For a simple cupholder spring i needed to change my entire center stack?!?!? Really? I was obviously shocked and did not end up doing it. Something didnt seem right, so i made an appointment with Land Rover West Columbia to get a second opinion. My suspicion came true, Land Rover Hunt Valley was a RIP OFF!! West Columbia quoted by ~600 to fix it!! I have an official quote from them on paper!! I was shocked by how incompetent the service department at Hunt Valley is! Never going back to Hunt Valley! I hope the General Manager reads this review. My Name is Gideon Samson and i should be in your records. Please check my service history by name. This review is long overdue. I would give negative stars if there was an option. I have a 2015 Black Range Rover Autobiography. West Columbia is going to get all my future business. They were also way friendlier!! Anyone reading this- please try out West Columbia. $2800 for a cupholder!!! Jesus read more

The service department did not notify me that my extended warranty plan did not pay for a Land Rover fan motor and would only pay for a refurbished fan (which I would have been fine with). Hit me with an additional $600 in charges. Complained to Grant, the service department manager, and Bill, the operations manager. They did nothing to rectify the issue. Even offered to bring my car back in and they could remove the fan. I've never been so angry. Filing complaint with the Better Business Bureau. read more

My fiancee and I are considering purchasing a new (used) Range Rover. Saw a particular car online and went to Land Rover Hunt Valley last week to check it out. We had the displeasure of working with Kenneth Winston. Although I believe car salesmen should go above and beyond, I understand it's usually a hit or miss thin. He-- however-- was the biggest miss in all of car buying history. From the beginning, he did not take us serious. I suspect a dealership like this gets several people in the door who just want to test drive... but we made it pretty clear that we are serious buyers. At least, he could have given us the benefit of the doubt. Nope. He did not greet us. When we told him what car we wanted to see, he said that it's not for sale yet. Perhaps that should be made clear online. When we told him what we were looking for, he simply said that he did not have anything else. He made no attempt to show us any alternatives. The one car we did ask about, he said he could not show us as there was someone else interested in it. Apparently it's the rule. I always thought sales as a first come, first serve thing. Apparently, they have a strict rule-- you cannot even look at it if someone has expressed interest. When he finally did show us, he was just not attentive. It's the little things. Like when I said we were going to go make us a cup of coffee while we talk about it. He follows us in, makes himself a cup of coffee and walks away (while leaving his cup at the dispenser) to have a long conversation with someone else. Then his boss cuts in front of me to make coffee... then he lets the maintenance man follow... Like elementary customer service here. Come on, people! As only my fiancee had test drove it the first time, we decided that I should test drive it too. Kenneth tells us that he has another appointment, and we will have to pick it up another day! Really? He does not even offer to have another salesmen help me. We had a question about the car. He said he would look into the matter and call us. Based on his poor customer service to point, I doubted him. I made him double reassure me that he would call me the next day. He promised. He lied. We are now working with Tyson's corner. read more

I have to say that because of my salesman Rick Marshall, this was the best car buying experience I have had in my 40 years of buying cars. Not only was Rick completely knowledgeable about the car, he was friendly and honest. He sensed immediately that I am impatient , lol, and he did everything to ensure that my experience was not only quick and painless but fun!!! If you are looking for a New truck, don't buy anything until you see Rick Marshall and Hunt Valley Range Rover!! read more