I sold my 2008 Lincoln to them 2 years ago, and will use them again to buy our 2011 Saab. Very…read moreprofessional, and the whole transaction was smooth.

I was looking to unload my 2006 Acura and drove past the Carmax outlet in Cockeysville and saw the…read moreCash Money Guys standing out front. They let me know they would pay more and I took them up on their offer. I went into carmax and started their process, it took about 45 minutes and the salesman really beat me up I felt like, hammered me about the cars miles, the condition, error codes etc.. The offer was low and after the barrage I told him let me go across the street and see what they offer. I drove literally across the street and met Mark and started the cash money process. After about 15 minutes he was back and said he liked the car and offered me $200 over the Carmax price, I told him another $200 and we had a deal and we shook on it and I couldnt have been happier. That jump across the street yielded me another 400$ and I got the check that day. Mark helped me unload my trunk and clean out the car AND drove me back home. I cant say enough nice things about CMC. I will certainly be back. Thanks again.

This was an incredibly frustrating experience, I discovered the vehicle was sold with critical…read moremaintenance issues like a dry engine and a dirty air filter, only to face a major transmission failure shortly after. Discovering these problems within just 30 days and being told the warranty just expired, despite the severe mechanical issues, is unacceptable. The dealership responded by offering a predatory trade-in value which was 5000 less than the purchased price they deflected responsibility after selling a lemon. Potential buyers should be aware of their business practices. I will be contacting the Maryland Motor Vehicle Administration, and the Attorney General's Consumer Protection Division for mediation

I brought my car in to have the AC checked as it was not blowing cold. Also, check to see why the…read morepassenger window switch wasn't working. After 2 days I received a text telling me that I owed then $407.98 for the inspection. The AC problem would require another $537.00 to give me an estimate of what it would cost to do the repairs. So far I am down $737.00 and STILL don't know what the problem is or how much it will cost to do the repairs. The window switch would be another $653.00 to repair. I have been a loyal customer for many years but as of now, I am finished with this dealership.

Yesterday I leased a 2026 Honda HRV from James at Anderson Honda. It was my first time going…read morethrough this process (I had my 2004 Toyota Highlander for 10 years) so I was a little nervous going into it. James was friendly, professional, and upfront with me the whole way through. It came down to the Honda HRV LX and the Honda HRV Sport (just a slightly fancier trim). When it came time to compare the out the door costs, I was pleasantly surprised with the numbers. Pretty much everything from the selling price to the doc fee to the state fees was right where I expected it to be. Even the money factor they gave me was acceptable to me based on my credit. This was after I had already looked at OTD costs for a Toyota RAV4 down the street and the numbers they gave me were totally inflated and the entire conversation consisted of so much back and forth between the salesperson and the manager. It took hours and I ended up walking away. At Honda, I told James I fully expected to have to put up a fight but he assured me they did all they could to get everything as low as possible from the start so there was no need for time-wasting back and forth. And based on my EXTENSIVE market research about this car, the numbers checked out and it seemed like a fair price. I know most of the negative reviews on here are regarding the service center which I can't speak to (yet) but if you are in the market for a new car, I can't recommend Honda and James enough. Thanks to the entire team here who made this experience easy and stress-free!

First-time customer; no one attempted to get me in the waiting room after the tech's review; I had…read moreto leave the waiting room to inquire; I noticed an item was missing from my front seat - sun visor worn over my eyeglasses; it was underneath a cloth on the passenger seat. I reported the missing item 2 ways - (1) to the service advisor (via email) with whom I scheduled my appointment; (2) to the dealership completing its form on-line. No one has contacted me, despite them having my phone number plus my email address. Am I impressed with their service? You can guess my answer.

After one too many abysmal customer service experiences at the Chevy dealer service center down the…read morestreet (a review of their antics will be written after this one) we finally decided to ditch our Chevy Traverse and purchase a Subaru Ascent. I had been putting this off for years because buying a car is generally such a pain. I am happy to say this was not the case at the AutoNation Subaru in Hunt Valley. From the first online request for a test drive to the gas tank fill up before we drove away, it was a pleasant and easy experience. We were greeted warmly by the general manager, Kevin, and Ellie, our. Both were kind and genuine. The process was easy, painless, and well-executed. Ellie was wonderful! I can't even begin to say how much of a difference it makes, as a female customer to have a female saleperson. Where has this been, car dealers of the world?! We were given a fair amount for our trade-in and are pleased with the purchase price of our 2026 Ascent. Highly recommend this dealership and especially Ellie!

It took five trips to have a warranty repair completed. I had to go there once when they told me I…read morewas scheduled for the repair but couldn't find the necessary part. They changed the estimated time to do the repair. No one would take responsibility for the delay or ever offer an apology for my inconveniences .

Deiyah was an absolute pleasure to deal with for the car buying process. EXTREMELY professional,…read moreresponsive and informed on all of the vehicles at their disposal even at other locations. All though I was unable to get the car I wanted, not fault of hers - sold during my "sleep on it" window and I wasn't paying $5k to reserve lol. If you come here, this is a good team.

Had a problem with our 2019 GLE with just 10,000 miles on it and evaporator coil went up causing it…read moreto leak. Yes it was out of warranty but the 2020's were recalled because this lifetime part,as Mercedes states, had a leak. We worked with Mercedes Corp for a Good Will Claim and between them and the dealer who quoted us $8,250 for the repair, we were denied by Mercedes because they said Owings Mills refused to consider us because of no service history with them. The car has had all service intervals done by qualified Mercedes Mechanics at Mecedes Specialists. Will never buy another Mercedes, they don't stand behind their inferior product.

I cannot highly recommend this Audi dealer enough - GO TO AUDI HUNT VALLEY. For you out there who…read moreare opting between the Baltimore area Audis - Do NOT go to Owings mill. GO TO HUNT VALLEY. I almost never leave reviews but I have had SO many bad experiences within the last 6 months at Owings mill that I need to share with you just how helpful Audi Hunts Valley was this morning. #1 - Service bay: I drove in and couldn't really tell where the service area/drop off area was. I pulled into the garage when the door rolled up, and it was the actual garage where cars were up on hoists and people were working. A technician (G, I later noted his name ) was working in the hood in a car and saw me pull in and sheepishly ask where I should go - he directed me outside to a parking space and walked out to open the door for me. When I pulled out halfway, he said 'oh just leave the car here, there's no spots left so I can take it for you'. I was hurriedly getting my service dog Delta out of the backseat and he said 'no rush at all take your time'. I thanked him and headed inside the doors that he directed me to. #2- Service desk: Lindsey (I later learned her name) instantly welcomed me and asked me about my visit. I told her about my service at 8.30 - it turned out i had come a week early (darn phone alarm) as it was next week on the same day of week at time. Suddenly: #3 -Miracle : G walks in and HANDS ME MY KEYRING BACK WITH MIT LANYARD AND CAR KEY (long side story- I thought I had lost that keyring a few weeks back in the parking lot of Target, downtown Baltimore, and drove and called places endlessly...I was resigned to purchasing then programming another key ($300-400, 2 visits, 1-2 week time)). He just saved me that much time and money and worry. #4-rest of visit - to make things more succinct, Lindsey managed to fit me in right there and then for the full service, it took barely an hour and a half, she was happy to note my preference for stiffer tires and gave me a handful of tire valve caps when I mentioned to her I was missing them. The gentleman in the parts department was kind. Baine at the sales desks was incredibly helpful describing all the Audi etrons to me and telling me all he knew about my Audi A3 -etron sportback, a rather rare hybrid plugin. I didn't see G again but plan on it. The building is incredibly nice, brand new easy to use all-drinks-possible coffee machine, snacks, TV and sitting area, people!! TL;DR: Audi owner? Audi interested? GO TO AUDI HUNT VALLEY. You'll see me there next time! (Plus my wonderful golden retriever)

Really disappointing experience with this dealership…read more We contacted the dealer since we were looking at a pre-owned Audi Q5. After we inquired about the car online, Kevin reached out to us. Since we were looking to trade in our car as part of the sale, we completed the online trade-in estimate. We also told Kevin that we will have our own financing and we would have the check in hand in a day or so. After talking with Kevin on Wednesday evening, the manager Manny reached out and he set an appointment for a Friday at 3 PM. He also stated that while they don't typically hold a car, he will not sell this car until we get there. This is when we would have the check in hand as well. On Friday, just before leaving for the appointment (about a 45 minute drive), we wanted to check something on the car, so we looked at the website again. It was then when we saw the car was no loner on the website and it said "this vehicle is no longer available". We then reached out to Manny and asked him if the car was still available, he didn't respond. Soon after, Kevin responded telling us that they did in fact sell the car (he was not there). We emailed Manny again telling him how unprofessional this was, especially since he sent us an appointment in the first place. Unfortunately, Manny didn't have the decency to return our message, and had Kevin respond--asking if we wanted to come in for another car. Why would we want to spend our money at this dealer after being treated this way. At the end of the day, it is only a car, but the actions taken was totally unprofessional and it goes to show how they treat customers. Do yourself a favor and head over to Audi Owings Mills and ask fro Ethan.

Amazing Jerell , Salesman and He has the skills and knowledge and more!…read moreThank you for the Opportunity to Get such good quality with Advertising!!! Acura is the way to go !!!!!

This review reflects the full pattern of my experience with this dealership…read more My vehicle required a full engine replacement under recall, which was completed at this dealership. During that time, I was promised rental reimbursement. I submitted my invoice on December 4 and had to repeatedly follow up for updates. Instead of receiving a clear reimbursement timeline, I was eventually sent an email on March 21, 2025, from then-General Manager Michael Click stating that the dealership would be "severing the relationship" and would no longer service my vehicle. I ultimately did receive my reimbursement -- but only after escalating the issue to AutoNation corporate. It did not come as the result of proactive resolution at the dealership level, and it arrived months later. Shortly after the engine replacement, my catalytic converter failed just before the federal 8-year/80,000-mile emissions warranty expired. That repair was covered, as it should have been. However, within a month or two of that replacement, the heat shielding on the catalytic converter began rattling. When I brought it back, responsibility was denied. Service Manager David Lantz told me, in substance, that if I didn't like it, I could "go somewhere else," and implied I was expecting everything on my car to be replaced for free. My response was simple: only the components that were recalled, under warranty, or potentially affected by prior service work. I was left shocked by his unprofessionalism. What concerned me most was the pattern: My vehicle would go in for one repair and return with another issue shortly after. When I raised that concern, I was met with dismissiveness rather than professionalism. After being unable to get clear communication from management regarding reimbursement and ongoing concerns, I left a one-star review. That review was followed by the email from Michael formally severing the relationship. Fast forward about a year later -- despite being told in writing that they would no longer service me -- I received a phone call offering a "free service" and asking whether this week or next week worked better. That internal disconnect speaks for itself. For comparison, I took the heat shield issue to Acura of Ellicott City. I paid out of pocket, the repair was handled professionally, the staff was respectful, and I had no follow-up issues requiring return visits. My experience at AutoNation Acura Hunt Valley was marked by poor communication, dismissive management responses, and a pattern of unresolved concerns that required escalation beyond the dealership to resolve. This isn't about a free oil change. It's about accountability, consistency, professionalism, and respect. I will not be returning ever!

I give huntvally for its that are willing to help along with their crew that does the…read moremaintenance on my car always A1 service

The purchase of my new was a good experience. Pamela was wonderful in sales and later Jonathan was…read morevery helpful in the service department. He explained things thoroughly and addressed my concerns.