Having purchased two 911's from this dealership and dealing with Steve Postol, GM I highly recommend him and this dealership. There is no substitute for excellent customer service. Steve does that from ordering to delivery. read more

This is an incredibly disappointing car dealership, especially for one carrying the Porsche brand. Brian Rogers, one of their service advisors, is abjectly terrible. Drone-like in his demeanor, he rarely smiles and does nothing to make the experience of owning this luxury brand very positive. Messages left for him are often not returned, and emails sent to him seem to vaporize in the ether, not to imply that he is 100% unresponsive; rather, obtaining a response involves far, far too much work. This is how the Porsche experience is supposed to be? I've had better service from Toyota, Nissan, Honda, etc. dealerships. Brian doesn't really seem to care about learning anything new about an issue with the car in terms of diagnostic observations from the owner. I find this lack of mechanical aptitude to be a major disadvantage when dealing with him. There is a true opportunity to build a long-term relationship with a customer by utilizing frontline service advisors who, long after the initial purchase is made, are the ambassadors for the dealership who can make or break a relationship. All of this seems to be lost on Brian, as well as management. Tom, the other service advisor, seems to be better. I have dealt with Alfred Ramos, a very nice and seemingly conscientious sales person. read more

I can't comment on the service department, which seems to have a lot of negative reviews. This is specifically for the new car sales, and Steve, the sales manager. I was looking around to order a custom Porsche, and, if you've been in the market for a 718 or 911, will know how crazy difficult it can be between allocations and markups. Steve took time out of his day to explain the entire process to me, even though I wasn't local, and was a genuine pleasure to interact with. It didn't end up working out with Porsche Hunt Valley as I found an allocation sooner elsewhere, but I genuinely would support Porsche Hunt Valley in the future just based on how great an impression Steve made on me. read more

Well the trip to Porsche Towson started with me being nervous since a few unwanted friends invited themselves along with us to go look at a Panamera we've been eyeing online. I was worried we wouldn't be taken seriously or given any assistance. The Brand Ambassador that we had proved me wrong. RJ was a pleasure to deal with! He knew every last detail about the car we were interested in. Not to mention he was kind and attentive. During the pandemic I would hear rumors of salesman not caring since the cars practically sell themselves. You would never think that with RJ. The environment was also very clean and nice at Porsche Towson. I do feel that it could be a larger showroom with a little more modernization but realistically it works fine for them. My friend ended up putting a deposit down on the car mainly because of RJ. It's great to meet someone at a dealership that you feel like you can trust! When I finally make a decision on which Porsche I want, I will be returning to Porsche Towson. *sidenote: we went to the Porsche in Tysons and it was the exact opposite. read more

Porsche Hunt Valley - Showroom - Car Dealers Near Me - Cockeysville, Maryland

I am not a wealthy person, I work for a non- profit in addition to being a musician. I bought my car many many years ago and I will probably never own such a wonderful vehicle. It's sad that this company is taking advantage of a time when many of us are losing money due to the current pandemic! I took my car into Towson Porsche for a simple task. I needed a new key - the key has never worked. The car was also filled with water when I drove it away and the owners who I contacted personally are NO help! They want me to pay for them to fix the key they didn't program correctly. I have been spoken to in the worst way, I was told to "leave the showroom" and the owners think they have good customer service and that this issue will go away. Please advise who do I turn to now these people are bullies and I have a car that will not lock after paying in excess of $500 for a key! All the male staff is covering their mistakes and the female owner who insisted on telling me she was 5 ft 2 and bossed the men around was arrogant, ignored the issue and had the worst bedside manner. I suppose most people who can afford a Porsche will pay for the garage's mistakes -- right? What's my next step guys? Local media? I have never been treated so poorly thank you Marc and Alison Cohen for supplying me with a car that will not lock, plus the additional water damage. Good Job! See the previous review about Brian Rogers lying to a Porsche Towson customer, he lied to me also, he also never took care of the issues. It seems to be a pattern, good work Cohen team! (please read the response from the owner who is more concerned with how her staff is portrayed through another customer who was allegedly there when I complained. They have NEVER offered to collect the vehicle but I guess it looks good for the public to read. Please check out the other reviews and head to a different Porsche dealer you will not regret your decision. read more

Porsche Hunt Valley - Car left outside during rain and was filled with water. #idiots - Car Dealers Near Me - Cockeysville, Maryland

YOU ARE IN BIG TROUBLE IF YOU ARE AFRICAN AMERICAN AND TAKE YOUR CAR TO THIS DEALERSHIP! I brought my Porsche Panamera here to get the gas cap serviced. Tom gave me a call back and informed me of few minor irregularities the car need. I informed him that the automobile is still drivable and denied the additional services. After two weeks, my transmission failed. My fluid was drained by their mechanic. I beseech God to punish him for what he done to me. I couldn't believe there was no transmission at all 1 week prior to me brining my car to get serviced. I had to pay for a full diagnostic, yet the paperwork has no information on any transmission difficulties. A full diagnostic is very sophisticated and it would've come up , just as Mercedes dealership informed me. IF YOU ARE BLACK, GO TO A DIFFERENT DEALERSHIP! They struggle to deal with successful young African Americans. You have been forewarned. Rephrase read more

OK...not that you are going to be looking up Porsche dealerships on Yelp but... I feel it's my duty when you have a business that is worthy of being recognized for great service! Steve happened to greet us as we went in just simply to look and dream today. He was engaging and NOT pushy like most car salesmen. Steve continued to show us around and give us the full treatment as if we were his most exclusive client. We looked at some cars on the lot after he let us roam and asked for us to come back and see him if we were interested in anything he had on the lot or if we wanted to order something they didn't! I let him know again we are just browsing around and he didn't need to waste up his day for someone not buying and he told me you never know when you may want to make the decision to buy and it was his job to make sure we were taken care of regardless. To me THAT is amazing in this day and age of the over informed customer. If and When I have the need to buy a Porsche I will be back to Porsche of Towson!!!! read more

Porsche Hunt Valley - Car Dealers Near Me - Cockeysville, Maryland

Horrible One of the worst dealers I brought in my SUV for door handle and was given a quote with 1 hr minimum service charges - after the quote was given, I decided not to pursue as another Porsche dealer quote was almost $500 cheaper !!! To my surprise, service manager changed the amount due for inspection to 2 hours. I was very upset and had to escalate this matter to general manager who never returned my call, however, service manager called back couple hours later to tell me that I can come to pick up my SUV and pay 1 hour service charge per original agreement. I came, paid and picked my SUV. Few days later, I heard a draft coming in from the back door anytime I drove on highway, however, all the windows were closed and was not sure why this is happening - i called back and left a message for service manager and never heard back from them ! My SUV still has a draft coming in from the back door (i guess they took it off while doing inspections ?!) Service consultant name - Brian Rogers One of their employees called back to get feedback - Jamila, shared my experience with her and she said she is going to escalate this matter and will have someone call back - no one called back. Their treatment and handling of this issue was pathetic - will not recommend this place to anyone. Be careful of this dealer !!!!!!! read more

Great dealer experience today. Every other Porsche dealer I've taken cars to (see: Len Stoler, oh God no, not them....) has been less than helpful. I called Brian in service today to get help on a small fix. He took me immediately, fixed the problem and we were done in 15 minutes flat. When I asked what I owned him, he held out his hand and thanked me for coming in. What? A Porsche dealer thatt is sensible and practical? Where did this come from? They were flat out great. After today's experience I will do all my service here and buy my next car from them. Great experience, well done! read more

The Porsche Towson dealership is very professional. I was purchasing a car from out of town (North Jersey) & dealt with Alfred Ramos over the phone. His description & detailing of the Porsche 911 Turbo I was interested in was amazing. Furthermore, when I arrived to the dealership Alfred received me as if I was an old buddy of his. He had everything set & ready to go, making the transaction a smooth one. I would definitely do business with him again. Highly recommend Porsche Towson. read more

I bought my car from a a dealer in Florida. The car has had so many problems. I bring it to Towson for service. Originally Brian Rogers was helping me. However, he does not take customers seriously, he lied to me, and other dealers agreed with this statement. He never took care of issues, was rude and wasted time. With a yelp review, the dealer called and put me in touch with the other service advisor, Tom. Tom is the only reason I am giving 4 stars. He actually cares and takes care of issues, unlike Brian. Tom is an awesome individual who is personable and does not waste time. Just make sure you ask for Tom (regarding service). read more

So I've put an order in for two bulbs on a Porsche 911T. This morning, Mike Reiblich who's the service and parts advisor called me to let me know they were in. When I came by to pick them up I asked Mike if it was possible for them to swap the bulbs out; without hesitation he asked for my keys, ran my car in the back and got it handled on the spot. That's true customer service!! Shoutout to Mike, RJ & Alfred from Sales and the rest of the staff at Porsche of Towson! Many thanks!! Sid/911T read more

I worked with Steve Postol, the general manager at Porsche Towson, to purchase a relatively rare Mercedes E63s wagon from 600 miles away. He was exceptionally professional and efficient. He provided us with all additional information needed to comfortably purchase a $100k vehicle sight unseen from 600 miles away. He even helped to arrange transport to our home. I have purchased nearly 40 vehicles over the last 35 years and have dealt with many dealerships, managers and sales people over this time and Steve Postol and Porsche Towson rank in the top 2. I have no reservations in my full recommendation of both! Keep up the great work. read more

I have owned one Porsche before and traded it in for a new model. The experience initially was great. The sales manager and finance manager have both lied to me. The contract was a huge mess and they ended up causing payments to be missed. I ended up having to get a lawyer in order for them to clean up their act. Worst experience buying any car. I've had every luxury brand and by far. This was the worst. I would recommend looking elsewhere. read more

Alfred ,Steve, Rj,Brian have all been great for service and now sales. They have been working with me for the past seven years and I will continue to use them as the need arises. read more

Walked in ready to buy a Macan. Despite only one other customer in the showroom and two sales agents, I stood in the middle of the showroom for a good 15 minutes without being acknowledged. The one salesman not helping the other customers was extremely busy repeatedly shifting a file of papers atop another to even acknowledge my existence. Oh well. I ended up leaving and spending my money at another dealership later that day. If you like shitty customer service, this is a place for you. read more

I have been a customer of Porsche of Arlington for the past five years. I had the unfortunate experience of having a flat tire on the way from DC to New Jersey and had to have my car towed to the closet dealership at Porsche of Towson. I am used to impeccable customer service, helpful employees, and just the overall white glove Porsche service at Arlington. This service center was the exact opposite. On a scale of 1 to 10, it would receive the lowest score possible. I had to locate my own tire, go pick it up, and bring it back to the dealership just to get it done in a reasonable amount of time. No one greeted me, acted friendly, or wanted to be helpful until the end when they took my money. I couldn't believe I was at a Porsche dealership. I actually called my service professional at Porsche of Arlington who assisted me by phone with placing the tire order. This place gives Porsche a bad name. read more

Great buying experience. Steve Postol, the GM, and Phil Woodley, my sales person, were top notch. The combination of their personalities, the attention they gave me, and the small size of the dealership made the my purchase more pleasurable. I special ordered a car and they were extremely helpful in the configuration of the car, kept me up to date on the status over a 6 month period, and were very accommodating to me at the time of ultimate sale and delivery. Nice to see there are sales people and dealerships still around like this. read more