I think in total, they spoke 25 words at the york road location I cannot wait to see what kind of…read morepassive aggressive lies They reply to this review with Said the engine has a knock there is a ticking sound I do not believe the issue is what they said it was, and I think they are trying to get the lowest possible price for the car. On Carmax website, they bring you in with a high "quote I sat in my car, thinking it was not even a real Carmax location . After calling the website, the number listed online, they were very kind and the person I spoke to said they did not know about the York Road location and gave me the option to go to Ellicott city or White marsh. I had been to White marsh before to help a young woman buy a car. Three years prior there was no issue with the location. After arriving and having the customer service representative, tell us that it was all right that it would take us 30 minutes to get to our 3 o'clock appointment . We show up at 3:15. Marty was very nice and did their best to help us, but the last place did not even give us any of the paperwork they had. I had to explain that that was unprofessional, then another gentleman who was not the manager told me what my experience was he sat there in front of my face and told the manager that the person at York Road explained everything to us. Then was hesitant when I immediately confronted them. I asked the man if he was there at the location when the information was explain to me they of course, said they were not there. So I had to ask how is it that I'm sitting here with no paperwork and you're telling me how it was explained. I thought this gentleman whose name of course I did not catch, was holding everything he could back from being very angry, that I was daring, to question him . Angela who is the manager of White marsh sat with me like an adult and explained that they would do their best to rectify all of the issues we have been having. I told them very clearly it was not about the price. I am mad because I think the location was unprofessional and disrespectful. The person I thought was holding back from saying what he really wanted to say. looked at the vehicle again after the. York rd location , and tried to tell me that a ticking sound is the same as engine knock. I told him I did not think that's what it was shook their hands and thank you walked back inside and found them guess what talking to the manager, which of course stopped when I walked in I spoke to the manager. She was polite and did what she could to get me out of the store . Overall I would say I will be bringing the car back to the mechanic that just gave it a clean bill of health and if it is true that it has an engine knock this car with 40,000 miles from 2019 . Then we will repair it sell the vehicle move on. What I think is more likely to happen is that they will find something that is causing the ticking and fix it. I literally just looked it up and they said a ticking noise in this model vehicle could be a loose, spark, plug or low oil pressure. And they think I will fall for that and give them the vehicle for several thousand under the original price on the website for a loose spark plug. It is honestly embarrassing. If you want your car to have fake issues so that they can get the best possible price for themselves go to Carmax they will tell you that you're wrong. They will tell you what conversations happened in what way. This visit ended with the young woman trying to sell the car in tears and broken down embarrassing treatment. I will copy this review on the white marsh page as well. Your welcome.

I was amazed. The business was clean, quiet, and comfortable. The staff members were efficient,…read morepolite, and professional. The CarMax offer was higher than expected, and the transaction was completed in less than 30 minutes. They even helped me deal with a stressful Uber issue, so I wouldn't have to walk home (25 miles). Absolutely no complaints, highly recommended!! Ted W.

I sold my 2008 Lincoln to them 2 years ago, and will use them again to buy our 2011 Saab. Very…read moreprofessional, and the whole transaction was smooth.

I was looking to unload my 2006 Acura and drove past the Carmax outlet in Cockeysville and saw the…read moreCash Money Guys standing out front. They let me know they would pay more and I took them up on their offer. I went into carmax and started their process, it took about 45 minutes and the salesman really beat me up I felt like, hammered me about the cars miles, the condition, error codes etc.. The offer was low and after the barrage I told him let me go across the street and see what they offer. I drove literally across the street and met Mark and started the cash money process. After about 15 minutes he was back and said he liked the car and offered me $200 over the Carmax price, I told him another $200 and we had a deal and we shook on it and I couldnt have been happier. That jump across the street yielded me another 400$ and I got the check that day. Mark helped me unload my trunk and clean out the car AND drove me back home. I cant say enough nice things about CMC. I will certainly be back. Thanks again.

I can not say enough about this dealership. Aileen is the General Manager and she is awesome. My…read moreson bought his first car at this dealership last evening and the time spent to get this deal done was so ideal for a first time car buyer. The salesman, Troy, was fanastic as well, during the test drive and answered all questions thoroughly. Doug, in finance, explained all of the warranties and payments so well and was very organized and thorough. All had great personalities! I can't say enough about this dealership and we will return again and refer all friends and family there to buy!!!! Thank you Autonation Timonium!!!!! If there were a 10-star rating available, I would give it!

This was an incredibly frustrating experience, I discovered the vehicle was sold with critical…read moremaintenance issues like a dry engine and a dirty air filter, only to face a major transmission failure shortly after. Discovering these problems within just 30 days and being told the warranty just expired, despite the severe mechanical issues, is unacceptable. The dealership responded by offering a predatory trade-in value which was 5000 less than the purchased price they deflected responsibility after selling a lemon. Potential buyers should be aware of their business practices. I will be contacting the Maryland Motor Vehicle Administration, and the Attorney General's Consumer Protection Division for mediation

This location rocks when it comes to excellent customer service. I dropped off my car at a local…read more shop overnight and was told this location had a rental for me so that I'm able to get back home today. Well we set out to walk to the location from where we were, get there only to find out they sell cars not a rental company. I thank Rebecca whom was so kind and courteous to drive my son and myself to the beaver dam location I definitely appreciated your kindness.

We purchased a Van and the process was the quickest/smoothest experience we've experienced in our…read morecar buying "adventures". Rob Olsen made the experience as awesome as it was and my wife and I want to say thank you once more to him.

My husband and I purchased a 2020 Ford Ecosport on 8/22. On our way home, my husband discovered…read morethat the USB ports aren't working. We've tried several different cords - none of them work. I spoke to our sales associate, Deron Brinkley, just hours after we left. He said we could bring it to any Autonation location for service, so I made an appointment at a location in Rockville, MD. However, they called to let me know that they cannot diagnose or repair the problem on a Ford (they're a BMW location). The nearest Ford Autonation location is in Ohio. I've called the dealership multiple times to try to find out what we can do to get this repaired. I've left messages with Morris Gibson, the sales manager. No one has called us back. I'll be happy to update this review if this issue is resolved, or as we are still within our rescission window, we may terminate the agreement. UPDATE: Our issue has been resolved because my husband bought a new USB port and installed it himself. I will say that Deron Brinkley did all he could to help us resolve the issue and I am grateful for his help. He worked with us all week to find a solution. I give him a 5 star rating. Dealership management, on the other hand, maintains a one star rating as they never called me back.

I feel completely ripped off. My 2017 Outback needed some work that I felt was important be done by…read morean experienced Subaru mechanic. It took 2 hours and 45 minutes for the diagnostic at which point I was presented with a super confusing estimate--there was no clear distinction or explanation from the service rep and mechanic between parts and labor (in fact at one point while we were reviewing the estimate the service rep said, oh, that doesn't include the labor). I asked for an accurate estimate and was presented with it, but it wasn't any clearer. Reluctantly, I approved some of the repairs and a bit more than 4 hours later, my car was done. The labor portion of my bill was $2550! The hourly rate for labor is $215. I was told that they charge for the labor the job SHOULD take, but because the mechanic is highly skilled, he was able to do it in less time. WTAF? I was there for 7 hours. Even if my car was being worked on the entire time, paid $364/hour. They also charge an additional 2% to use my credit card. And my supposedly washed car still had bird poop all over the top and back. SHAME ON YOU SUBARU HUNT VALLEY. I cannot NOT RECOMMEND this dealerships service department enough.

Manager refused to have any of the employees install my purchased battery then she also refused to…read moreinstall. Manager needs to be fired!

Got just what I needed for my car at AutoZone. They have a wide selection of everything vehicle…read more Great prices and excellent customer service at this location right off of York Road. Free parking!

Yesterday I leased a 2026 Honda HRV from James at Anderson Honda. It was my first time going…read morethrough this process (I had my 2004 Toyota Highlander for 10 years) so I was a little nervous going into it. James was friendly, professional, and upfront with me the whole way through. It came down to the Honda HRV LX and the Honda HRV Sport (just a slightly fancier trim). When it came time to compare the out the door costs, I was pleasantly surprised with the numbers. Pretty much everything from the selling price to the doc fee to the state fees was right where I expected it to be. Even the money factor they gave me was acceptable to me based on my credit. This was after I had already looked at OTD costs for a Toyota RAV4 down the street and the numbers they gave me were totally inflated and the entire conversation consisted of so much back and forth between the salesperson and the manager. It took hours and I ended up walking away. At Honda, I told James I fully expected to have to put up a fight but he assured me they did all they could to get everything as low as possible from the start so there was no need for time-wasting back and forth. And based on my EXTENSIVE market research about this car, the numbers checked out and it seemed like a fair price. I know most of the negative reviews on here are regarding the service center which I can't speak to (yet) but if you are in the market for a new car, I can't recommend Honda and James enough. Thanks to the entire team here who made this experience easy and stress-free!

First-time customer; no one attempted to get me in the waiting room after the tech's review; I had…read moreto leave the waiting room to inquire; I noticed an item was missing from my front seat - sun visor worn over my eyeglasses; it was underneath a cloth on the passenger seat. I reported the missing item 2 ways - (1) to the service advisor (via email) with whom I scheduled my appointment; (2) to the dealership completing its form on-line. No one has contacted me, despite them having my phone number plus my email address. Am I impressed with their service? You can guess my answer.

This is a great day! I brought my sister's vehicle in for service. She got the first appointment at…read more7:30am. GPS was saying arrival at 7:31. Y'all I pulled up at 7:30. I didn't realize I needed to pull up close to active the door. :-) It opened and Mr. Sam waved me in and forward to the designated area. A welcoming smile provides a great start to any day. He was the first Veteran I met. Thank you Sir. The service advisor, Kevin, came over to continue and he is also a Veteran. Thank you as well! Just from conversation, he cares about the customer as a person and not another number. Thank you for your kindness! Kevin directed me to the lounge with coffee etc. The customer who entered the lounge after me is also a Veteran. It's amazing how a conversation and kindness can make a difference. The 5 stars is for customer service and vehicle service. Everything was timely and thorough. Shortly after signing off for the service, Kevin brought over a print out of tires. This is helpful to have it in writing. Wheel Alignment and Tire Tread Depth both PASSED. Kevin showed me how the fancy beverage machine works. The TV in on HGTV, something everyone can appreciate. It's the little things.

Requested pricing from this dealership on a Buick and GMC. Salesman kept telling me he would…read moreprovide some numbers, but after several days, still did not receive any numbers nor anymore contact from the salesman. Obviously, they did not want to earn my business. Will not deal with any Anderson dealership going forward

Having purchased two 911's from this dealership and dealing with Steve Postol, GM I highly…read morerecommend him and this dealership. There is no substitute for excellent customer service. Steve does that from ordering to delivery.

This is an incredibly disappointing car dealership, especially for one carrying the Porsche brand…read more Brian Rogers, one of their service advisors, is abjectly terrible. Drone-like in his demeanor, he rarely smiles and does nothing to make the experience of owning this luxury brand very positive. Messages left for him are often not returned, and emails sent to him seem to vaporize in the ether, not to imply that he is 100% unresponsive; rather, obtaining a response involves far, far too much work. This is how the Porsche experience is supposed to be? I've had better service from Toyota, Nissan, Honda, etc. dealerships. Brian doesn't really seem to care about learning anything new about an issue with the car in terms of diagnostic observations from the owner. I find this lack of mechanical aptitude to be a major disadvantage when dealing with him. There is a true opportunity to build a long-term relationship with a customer by utilizing frontline service advisors who, long after the initial purchase is made, are the ambassadors for the dealership who can make or break a relationship. All of this seems to be lost on Brian, as well as management. Tom, the other service advisor, seems to be better. I have dealt with Alfred Ramos, a very nice and seemingly conscientious sales person.