The owner Ben is dishonest, he charged me 3000.00 dollars to make repairs and he did not do them…read morecorrectly, took the boat back three times and he never fixed it, had to take to hill courty marine and they quoted 3000.00 worth repairs and Ben ripped me off and would not refund my money.Do not do business with him.

If you are looking for an honest, reliable outboard mechanic and teacher...Benny and H&H are for…read moreyou. I bought my first boat nearly six months ago, H&H has been on speed dial in my phone for any quick questions or troubleshooting since...as much as I may abuse the privilege. They are the mom and pop operation that you only wish was more present in Austin today, and truly a great experience throughout the entire process. Benny has always answered at the drop of the hat, and has been more than patient and helpful with a newbie boat owner exploring a new hobby. If not for their reliable service, great communication, and overall expertise I'm confident i would not have survived boat ownership this long! Genuine guy who loves what he does, would recommend to anyone needing a top quality boat mechanic.

Can't say enough about how well this Parina is run! No complaints ever!…read moreYou'll also find it's the cleanest, spider free Marina on Lake Travis.

I won't go in to details here but after 10 years of renting slips, and years of trials and…read moretribulation for many reasons--some in their control and some not...moving docks across the lake, I didn't use my boat for years as I had pretty much lived in Houston, lost dock box, and a very contentious exit, etc., I wouldn't recommend them at any level. Threats and lack of honesty are their calling cards. I love their other Yelp reviews. 0 friends. I am looking at their last reviews 5 that come up on the screen and all 5 stars and 0 friends. Hmmm what do you think that means

Worst marina on the lake! Terrible customer service (kelly especially). I would rather sink my boat…read morethan park it at this marina.

We bought out boat over Labor Day 2008 and had already shopped the marinas in the lower, eastern…read moreportion of Lake Travis. Emerald Point won our business because they have the most flexible service and pricing. For $190 a month, our boat lives in dry stack storage, and we simply call the marina and let them know we will use the boat, and they put it in the water for us. It's like a boat valet! I feel so important! Another great service is their on site mechanic. Again, all I have to do is call and say, "Hey can you do this to the boat" or "Can you do that to the boat" and they call the marina, the marina gets the boat to the shop, then they put it away, and I am ready to go! If I want to work on the boat, they will put the boat on a work station for me. It is really sweet. Plus, we get 10% off at Carlos and Charlies and the at the boat shop. Not too shabby.

I kept my houseboat at this marina for a year or two and moved out for a better rate. The marina…read moreis well managed, safe and quiet. Cafe Bleu next door has probably some of the best food on the lake. We really enjoyed our time here and the only downsides were when the water was low which it has been consistently for a while now. The ramp gets too steep to board the marina and it gets really tight departing the marina when you take your boat out. I don't blame the marina for this. Poor lake water management is not their fault so I will ding them for it. The price was one of the highest on the lake but I found out that you get what you pay for. I hope the new rental fleet does not degrade the the experience for marina residents as I have seen elsewhere. Good marinas are in short supply, this is one of them. I recommend this marina for boat owners.

Had such a blast out here with everyone from work! Boats are very well kept and the marina is nice…read moreand clean. Great place to enjoy the water! Staff was very friendly and helpful.

I just recently bought a boat that was already at Marshall Ford Marina, I not familiar with dry…read moredock storage or ever thought about it. I was very impressed how easy it is just to text and have my boat in the water. The staff is great, extremely accommodating and helpful. Anytime I need to work on my boat, the service dock is available. They sell batteries and ice, just in case you need it. They also have a storage unit with tools and accessories if needed. At the end of the day it makes my boating life so much easier!!! Thank you guys I really appreciate y'all!!

Yes, I am writing a yet another review because the unethical behavior of not only the Manager, but…read morethe Owner as well, is appalling and really just unbelievable. The purpose of my reviews and contacting the BBB was to make the public aware of the way MFM choses to do business and how poorly they treat their 'customers' & their property. I have NEVER asked for financial reimbursement from Marshall Ford Marina except for one time, in the amount of $184. This was due to the fact that my paddle wheel was getting damaged after each launch and at that point, I had spent about $1,000 fixing it and did not feel that i should be responsible for paying to have it fixed once again. I even spent an additional $320 for a GPS speed reader so that I could do away with having the use the paddle wheel altogether. I submitted the same previous review that I submitted on YELP to BBB.org - for no other purpose than to educate and warn the public of this highly unethical operation. Again, I had no intention of seeking financial compensation from MFM. The Owner, Marcel, responded not with an apology, but rather claimed I was reimbursed $1,210 - which is a flat out LIE. Only $185 of that was requested of me. $50 of this 'reimbursement' was offered to me to make up for their screw ups, ie: not fueling the boat as requested before launching it and almost leaving my stranded in the lake. The other $130 wasn't requested either, but was given in the form of "1/2 month of storage fees" after Todd forcefully kicked me out of the marina with 8 hours notice... after I had already paid the entire month of April. They 'reimbursed' me a total of roughly $365, and I have all the bank records to show this. But they went so far as to falsify financial documents to make it look like I was given THREE free months of storage in Aug, Sept & Oct of 2019.. during a time which I had not been complaining to them about my repair bills. Last I checked, it is a crime to falsify financial documents. I did not request any reimbursement until Feb of 2020. The paddle wheel repair costs around $185.. so what legit company would actually give a total of $780 in free storages for repairs that would not add up to that amount? Especially when it is not requested by the customer? Very odd. They even went so far as so claim they paid my mechanic, Noack directly, "retail pricing" for my repairs! He confirmed that he has never received payment for repairs on my boat or for anyone else's from MFM. Also, Marcel accused me of harassing his staff. Not true at all. I had one firm conversation with Jessica expressing my dissatisfaction of Todd's gross misconduct, rude attitude, damage to my property, and his way of dealing with issues. Very understandable considering all the BS I have put up from them over the years. I was very clear that I was in no way blaming Jessica as she has always been courteous and helpful to me, and let her know my dissatisfaction was in Todd's terrible way of dealing with his customers. AVOID this place at all costs! I thought I was getting a good deal at $250/month when first signing up, but in the end I was left with a TON of repair fees, weeks of lost time on my boat, and constantly having to deal with a boat that did not perform optimally.. as well as being treated like absolute sh*t by the Manager & Owner. Honestly, a simple APOLOGY could have avoided all of these negative reviews. I have never in my life been treated so horribly by a business. If you need a storage place that will actually care for your property, go to Emerald Point Marina. You will pay a little bit more monthly, but their storage is climate controlled so you won't have to winterize. They also give you a parking pass, 10% off gas, 10% off at the restaurant and 10% Platinum Marina service. Better yet, they will treat you like a human being. BTW during all of this back and forth, I had a Billy R. (current leaseholder with MFM) reach out to me via facebook after he saw my Yelp review. He showed me photos of his boat that was damaged by MFM (see attached). Of course, they tried to blame him for the damage.. but he noted the damage right after a foreclosed boat was moved next to his. Then, weeks later, after MFM put his boat back into the water after a refuel, it SANK. Of course, this was blamed on him as well. I don't know how anyone could continue to give MFM business if you consider: Stuart Mason's BBB review, Billy's sunken boat, my drama saga, Beverly Lee's Facebook review, and the numerous others who have had to deal with property damage and Todd's disrespectful attitude. I hope this review makes you reconsider your storage options. I will not be silent about this until MFM comes clean and starts being HONEST to their customers and the public. If you wish to see any of the evidence I have presented here, feel free to contact me directly stephk86@gmail.com. I would be happy to talk you out of using this marina. Thank you for coming to my Ted Talk.

Manager, reached out to me, was apologetic and realized his mistake. It takes a brave person to…read moreadmit they were wrong.

We love this marina. They have always been so helpful and friendly. The facility is always clean…read moreand they added a golf cart parking lot this past year that is so nice for storage. They make keeping your boat on the water a breeze!

Charlotte is very unprofessional and turns tenants against each other. Avoid this marina at all…read morecosts if you are a minority as they seem to be part of the Klan. The ship store is overpriced and old fashioned. Overall marina quality is poor: holes in the ground on all docks, roof caving in, unsafe marina.

Charlotte and her staff are AMAZING! I cannot brag enough about how good care they take care of…read morethis place and the members. Would highly recommend to anyone needing a slip for their vessel. Thanks so much!

We have rented through Riviera Marina several times over the years and have been satisfied with the…read moreservice. They have a few different boats including pontoons, ski boats and jet skis. The parking lot is opposite to the boating office and it's a short walk from the lot. There's a long staircase to go down to the marina to get into the boat. The instructions before getting on and driving the boat were clear. We had a great time on the pontoon this weekend. You can usually give them a call if you need to extend the time and if there's no other bookings after yours, they are usually happy to oblige.

Second time here. Fun, fun, fun. Place is well run, professional, on-time, considerate and…read moreconvenient to Austin. Great access location to Lake Travis. Boats are clean and well maintained. Also best value on the lake. Highly recommend.