Staff and Dr. Thurston are very friendly and efficient while also spending the time to listen to…read morethe concerns and questions of the pet owner. The vet tech who helped us was friendly and caring to our pet. She made sure to inform the vet of our questions. Jennifer is always great in getting our charges submitted to Trupanion and her attitude is reliably positive! Dr. Geran Thurston was helpful as always and spends a good amount of time evaluating our pet. Questions were answered and suggestions made for improving the care of our dog.

I brought my cat to Paws on June 18th, having found a mass on his right haunch. It was suggested I…read moresee Dr. Gabriel Benitez. Dr. Benitez did 3 needle biospsies and 4 slide smears to determine whether the mass was of concern or not. Dr. Benitez said he'd be able to get me the results of the slides that day or within a short period of time. During the 2 weeks I awaited that promised call, I called several times to talk to him and was finally told that he works only 1 or 2 days per week. I expressed my frustration as I thought he or your office staff might have led with that. When he called, two weeks later, he said he didn't find anything on the slides. He also informed me I needed to pay to have the needle samples sent to the lab ( I was shocked that no one had contacted me earlier) I paid and he told me they'd take a few days to get back. After a week, I called again and was told Dr. Benitez was not working that day and asked to talk to the manager (who was extremely rude and unhelpful) but she said the results were in (no one had called me). I told her to have another DVM call me with the results and Dr. Anne called me to tell me the good news was that the samples were not cancerous. I've now taken my cat to a reputable surgeon and the results are that my cat has Subcutaneous Hemangiosarcoma. The mass was cancerous! I paid nearly $600.00 and waited 3 weeks from my initial visit only to receive erroneous results.

Dr Lauren has been working for the past 7 years with some of our tougher cases that come into the…read morerescue. She has assisted us with dogs with mobility challenges, kidney disease, cancer and many other conditions. She has incredible insight into alternative therapies that can and do help and also is excellent in her manner toward scared pups. She is extremely thorough and very down to earth providing great education and support to our fosters for any of their pets

Dr Lauren is the best. She cares and loves the animals and she doesn't sugar coat it she tells you…read morewhat you need to be doing and what will happen if you don't. Most of all she knows her stuff and is always learning! She's part of the family now. Thank you !

I love the staff here. I have a very medically complex senior dog and we have worked through so…read moremany issues together and in his 13th year he is doing quite well. They are compassionate, kind and I couldn't say one negative thing. Thank you to everyone who works here, all of you make a huge difference for my pets.

Chico (my senior chihuahua's) troubles at Benarda Veterinary Hospital began in November of '21 with…read morewhat I thought was going to be a prescription renewal for dental antibiotics, and to check on a chronic cough. He had badly decayed teeth and a heart murmur-- so surgery had always been discouraged. Dr. Daroowalla however, declared with certainty by phone that Chico was not as old as thought, and was in good health. She continued (by phone) that he had a good chance to flourish for at least a couple more years after a full set of tooth extractions. She said his cough would go away with the extractions, too. I was shocked but elated-- and then made it clear that I am indigent poor. The staff was supportive, and the office manager said they have a great payment program to help people like me. It was an emotionally charged decision. Even though I knew I should insist on continuing with antibiotics for the rest of his natural life, I wanted dearly to give Chico a stab at healthy longevity and I trusted Dr. D's assessment, as I had known her for many years. I caved and said yes, with high hopes. It would be the worst "yes" I ever said. Post-surgery was rough, and he spent his 1st night lying in his urine in the unheated laundry room because he was disoriented. But always the trooper, he pulled through and we enjoyed our last Xmas together. In a few weeks he started coughing again, and panting heavily. Back to Benarda we went. Up, up, climbed the vet bills. He coughed and panted as his lungs filled with fluid. When I knew he was dying, I called Benarda again. "Chico's really miserable and I'm broke. Can you please put him down for me?" No, we're not a blank check, said the staff person. "Oh. Well he can die at home." No! they said, get him to a vet ASAP! They gave me a list to call. They all charged at least $100 except for PACC, and that wasn't an option. So Chico died in my arms. He was comfortable as he was able, he was in his home, and he was with his Mom. Feb. 10, he died of congestive heart failure. He passed peacefully, and I buried him in my yard under my pomegranate tree. Tears were beyond my control for weeks. A couple of weeks later, not a word from Benarda and I had questions. I asked to meet with both Dr. D. and Aynsley, the office manager, to talk about what happened with my deceased dog, her choice of treatment and the bills that incurred. Only Anysley was available - the Dr. remained frustratingly out of sight. Aynsley was polite but defensive, and made a reference to crap shoots. I guess it's the lack of conscience at Benarda that lingers every month as that $63 payment saps my small Social Security check (my only source of income). As a former business owner myself, I ponder how someone like Dr. Daroowalla especially, did not reach out to me. An acknowledgement, a condolence, even a goodwill financial gesture, anything-- to help heal my grief around the circumstances of my beloved dog's demise would have been so appreciated... I will be paying for Chico's death until February 2025. I am wiser now about standing by my intuition. Intuition is what people of limited means depend on in lieu of financial backup. Sadly, we who need the love of 4-legged companionship the most are often those who can least afford them.

We have been taking our cat and dog to Dr. Hutchison and his staff for a couple of years, and they…read moreare wonderful! They don't bombard you with hype to guilt trip you into unnecessary, costly treatments. He is NOT affiliated with big business veterinary services. He spends as much time as you need, and has a lifetime of experience to draw from in both allopathic and holistic practices. Extra bonus: they treat large animals!

Dr Hutchinson is awesome...answers all your questions, takes time to listen and recommends a course…read moreof action that reasonable and Integrative. Staff is caring and compassionate. Whether it's equine, canine or feline your family member is on good hands here. He found the arrythmia iny horse that the other Vet didn't and has seen my pack of dogs for several years. We love Pegasus!