My appointment was with Rebecca. She is awesome!!! She and the staff are so down to earth,…read morefriendly, caring and informative. The facility itself is immaculate and inviting. I am thrilled to have found this location and will be back for more treatments!

Nurse Fiona is Amazing! She is so welcoming and listens to…read moreher clients. The staff so friendly . The rooms are super clean and relaxing. Every visit is always 100% awesome.

I genuinely do not know where to begin with my experience at Skintique, but I feel compelled to…read morewrite this so that other people can make informed decisions before booking here. What was supposed to be a routine facial turned into one of the most uncomfortable, disappointing, and frankly shocking customer service experiences I have ever had. From the moment I walked in, something felt off. I was greeted by Jackie, whose demeanor immediately came across as rushed and irritated, as though my appointment was an inconvenience rather than a scheduled commitment. I tried to brush it off and assume maybe it was just a busy day. Unfortunately, things only went downhill from there. Before starting the service, I clearly explained that I wanted a facial. I repeated myself more than once to make sure there was no confusion. I even asked if what I was requesting was possible, and I was assured it would not be a problem. That reassurance turned out to mean absolutely nothing. During the appointment, I noticed that and I noticed scars (that I later found out were PERMANENT). I politely pointed it out, thinking it could easily be corrected. Instead of listening, Jackie dismissed my concerns and insisted that everything was "normal." It did not feel normal. It felt careless. At one point, when I asked for something as simple as some lotion for my hands, I was met with visible frustration. Jacqueline actually sighed and responded in a tone that made it clear I was being perceived as difficult simply for asking a reasonable question about my own service. I have never felt so uncomfortable advocating for myself in a professional setting. The worst part, however, was the final result. What I specifically asked to avoid scars, and dry skin is exactly what happened. It was the complete opposite of what I had described. I left the appointment feeling embarrassed, upset, and genuinely stunned at how little care had been taken. When I tried to express my disappointment calmly at the front desk, the situation only escalated. Rather than apologizing or offering any form of resolution, I felt subtly blamed for "miscommunication." There was no accountability. No empathy. No effort to make things right. Just defensiveness. Customer service is not just about performing a service; it's about listening, respecting boundaries, and treating clients with basic courtesy. At Skintique, I experienced none of that. I experienced dismissiveness, poor communication, and a level of unprofessionalism that I honestly did not think was possible in a business that depends on repeat clients. I rarely write negative reviews. In fact, I usually give businesses the benefit of the doubt. But this experience was so deeply disappointing that I would feel irresponsible staying silent. I would strongly encourage anyone considering facial here to think carefully and ask very detailed questions before committing. I left feeling worse than when I walked in -- and that should never be the outcome of a service that is supposed to help you feel confident and cared for. I sincerely hope management takes this feedback seriously. No client should leave feeling unheard, uncomfortable, or regretful. One star is generous.

Awesome NEW location! The New location in WAYLAND, MA, is convenient, has plenty of parking, and is…read moreclose to many stores and banks. I would suggest booking online to make things a little easier. I will be back for my facials soon

Amy of The Littlest Spa is one of the greats. This is a 1 on 1 experience. Not some big corporate…read morespa. Her services are amazing and she builds a great repoire with her clients. She is always concerned with everyone's safety. I'll be with Amy until she retires!

First time customer. Had a seasonal facial and brow wax yesterday. The spa was clean, quaint and…read morepleasant when I walked in. Amy greeted me warmly and described what my treatments would be like. My facial was thorough yet gentle. My skin looks noticeably brighter and better. My brow wax was also done thoroughly and gently. Although my natural brow shape is pretty decent, I do need maintenance and the waxing usually really irritates my skin but Amy's method was much easier to tolerate than my previous experiences. Prices reasonable and I got to support a small local business. Win win. I'll Be back..

A home away from home. Georgette is the most amazing esthetician you will ever meet, and most…read moreamazing human. She takes the time to get to know you and your goals. Georgette is with you every step of your skin care journey and she is the best decision you can make for yourself

I look forward to my cleansing uplifting and excellent treatment with Georgette every month. I…read moredrive a distance to see her and it's always well worth the trip!

I'm not big on the whole beauty salon thing, but I got a Groupon years ago so went for a facial…read more The owner of this salon, Dre, is hands down the most amazing person ever. She truly makes you feel like you're best friends from the first time you go and she is so genuine and knowledgeable. I truly would not go anywhere else after going here. Clean, friendly and just makes it fun (from someone who doesn't find these things fun). best experience ever!

I'm white - like pasty white - like translucent white and having waxing done on my skin can…read moresometimes be a challenge - and I usually breakout. I know that's probably TMI but it's relevant to this review. I've been a LOT of places to have waxing done, and Dre really just made a client for life. The other places (locally and non) are fantastic and I'd recommend them to anyone... with that said - for me - Dre was fantastic. She didn't rush, she took her time and really explained to me what works for my skin. She told me NOT to come back until the hair had grown in... even if it's longer than the "normal" time I'd get services done. What small business tells you not to come back? I can really see why all the folks on here have given her 5 stars. She uses a hard wax which actually hurts way less than the strips you get at most salons. It also leaves your skin less irritated and red.

Most incredible place ever!…read more I see Najat and she is amazing and beyond professional with tons of experience. I have been going to her for almost 2 years. The ladies at the front desk are exceptional as well. I am moving soon and am so sad to leave this place as they are so friendly, professional, kind and just great at what they do!!

I was able to get an appointment quickly, the service was friendly and helpful. Olivia was…read moreprofessional and did a wonderful job. Thanks!

My girlfriend and I spent about 3 hours there the other day; sauna and cold plunge and then…read moremassages. The spa is in a business building; not what you would expect, but upon entering his suite; it was cozy and typical of a spa. We opted to both be in the sauna and cold plunge and then individually go in for massages once our sauna session was up. Sauna and adjoining room were clean upon arrival. Cold plunge tub was filled as we spoke (not ice cold, but cold enough for beginners). He reviewed protocol with us and left the room for us. Massages were individual and allowed us to utilize the sauna while the other was getting a massage. He was professional and it was a great massage. Pricing was extremely reasonable and we will be back. We normally go to Fire and Ice in Dedham, but they lack an in room cold plunge, which we really enjoy in combination with the sauna experience. I recommend Ron and his spa; he is passionate about a great experience. We look forward to returning.

I experienced U spa and Ron this weekend. The massage was amazing and I finished it off with the…read moreFinnish Body Scrub. The scrub left my skin smooth and rejuvenated. Worth every penny and I highly recommend this package. The facility is spotless and inviting as was the whole experience. While the drive was long, I will definitely book again in the future as the experience was worth the trip. as an experienced recipient of massage, I highly recommend U Spa for your relaxation needs.

Friendly staff, always accommodating and friendly great prices, excellent service. I have been…read moregoing there for years, since previous location.

Best threading in the Nation. You must walk in to either the a Wellesley or Framingham locations…read more There is no waiting time. Each associate has done my brows, lip and chin perfectly. Oh and the price is shockingly low. I tip 50 percent because they deserve it. If you're scared, don't do it. Stay in the 1990s. Those who want to have exceptional aesthetics; walk in to either locations. Each moi