When I cold-called the Agency looking for a realtor, they assigned me to Laura Merrill to help buy…read morean apartment for our daughter (student in NYC). Laura was incredible. She set up 23 (yes - twenty-three) viewings for me in a 3 day weekend and ran around with me the whole time. Kept her cool even when the showing realtor was late once and one time we couldn't get into an apartment. Helped me through the whole buying process - especially the paperwork to get into a co-op. Can't recommend her highly enough. Thank you Laura!

Working with Laura Merrill was such a pleasure. She helped us get 100% ready with our application…read moredocuments before even beginning our tours so that we could be ready to go when the time came to apply. She was responsive and gave great advice. Highly recommend reaching out to her if you're starting your apartment search!

Elana Delafraz was extremely helpful in finding and securing my apartment. In particular, her…read moreresponsiveness and guidance made (a usually stressful) process smooth and straightforward. Would recommend to anyone in search of their next home.

Very knowledgeable, responsive and professional. NYC can be a challenging place to find the right…read moreapartment, Real NY's expertise helped me find a place that I absolutely love!

My experience working at Douglas Elliman has begun with a lovely friendly start. I am impressed by…read morethe scope and feeling tone of the company. I have received assistance from many professional brokers there. I already feel at home with special guidance from John Lawrence. He is an outstanding leader.

I would not recommend Brian Phillips at Douglas Elliman as a seller's agent -- working with him was…read morea nightmare from start to finish. Over the course of my apartment sale, it felt again and again like he was advocating for the buyer, not for me. I told him clearly and repeatedly that the sale was "as is," but he kept pushing back as though he didn't understand or simply chose to ignore me -- this same pattern ran through much of our interactions, with him just pushing and pushing. Communication was close to impossible. He told me four separate times over three weeks that he'd return my keys, and never did. Getting a status update was like pulling teeth -- at one point I had to ask the same question three days in a row before getting a response. When I raised these communication problems, he insisted there'd never been any issue, just ten days after telling me himself, "I'm not sure if we are on the same page." He also wasn't a reliable source of information. He reversed a confident statement about appraiser requirements within half an hour of making it. He called a smoke detector setup "sufficient," then reversed himself that same evening. He predicted a gas permit would take three weeks -- some of the delay was his recommended plumber's fault, but it still ran well past that estimate. He even claimed a pipe had "always" been outside the wall, which I know for a fact wasn't true. I fired him at one point over all this, but had to bring him back on since he was the agent who'd shown the unit to the buyer who ultimately purchased it. Shortly before closing, he pushed hard for a price reduction from $740,000 to $700,000 -- the deal eventually closed at $740,000 -- but he seemed to consistently argue for what the buyer wanted rather than holding firm on my behalf. If you're selling, I'd look elsewhere -- this was genuinely a horrible experience.

Despite the bad rating and reviews, I had a better experience with my time at a Brusco owned…read morebuilding. I had lived on 95th and Amsterdam (studio-4 years) and 80th and Amsterdam (1 bedroom-5 years) and both were renovated spaces. Both buildings had responsive managers and supers so no complaintson my end. Only one complaint was one of the buildings had washer and dryers that broke down constantly and eating up my cash and sometimes my clothes. Overall though, I had no issues with them so I guess i was one of the lucky ones and would consider Brusco again if I were to move back to UWS!

Brusco Realty at 766 Amsterdam is a top notch rental management company. The owner & employees care…read moreand are communicative. I would highly recommend any building they oversee. -Please note there is another (different) mgmt with similar name-

Grant is fantastic. He helped us find our perfect new home in Hell's Kitchen and is overall a…read morestand-up guy. Our process was smooth and steady and he has recommendations for everyone along the home-buying path, which is incredibly helpful because it's quite a process, especially with co-ops. Not once did I have a question he couldn't answer or find the answer to. Thanks Grant! Note: I may be biased because I know his dog.

We had an amazing experience working with Teddy to buy our first home. As first-time buyers, we had…read morea lot of questions, and he was endlessly patient, available, and kind. He made the process feel manageable and helped us land our dream apartment in Brooklyn. We couldn't recommend him more.

I've worked with a lot of property managers over the years, and I can say this team stands out!!…read moreThey're responsive, kind, and genuinely care about the people who live here. Every time I've had a question or request, it's been handled quickly and professionally -- no runaround, no attitude, just solid service. The property is always well maintained, clean, and feels safe. You can tell they take pride in their work and treat the place like they'd want to live here themselves. Special shoutout to the staff -- always friendly and helpful, whether it's a quick fix or just a smile in the hallway. Highly recommend to anyone looking for a well-managed property and a team that actually shows up for their residents!!

I have been waiting for the refund of my balance since when I sold my co-op apartment in August,…read more2025. In a phone call REM, staff even acknowledged that I had that balance of over $1,100.00! REM is till holding my money! J. W. 3/3/25

As I did not know any real estate agents in Brooklyn, I took a chance on-line where I found Donald…read moreLai to help my daughter find an apartment. The result was perfection : he instantly bonded with her and gained her confidence. He introduced her to a range of properties, quickly assessed her preferences and completed the search in two visits. My wife and I met him, when we acted as a sounding board for her on the final tour. She and we found Donald to be highly professional, knowledgable, thorough, personable and patient. His recommendations were totally on target. He also assisted in expediting the rigorous leasing process. We would unequivocally recommend as your real estate agent of choice in Brooklyn, as well has extending that recommendation throughout the City.

Worked with Donald to find a place to live in the NYC area. He is extremely professional,…read moreknowledgeable on the market and processes, and has strong connections to facilitate the search and buying process. Highlights: -Fast and concise communication -Quick turn and flexibility with last minute changes -Strong connections (legal teams, banks, etc.) and a great team to support -Had experience selling in a building we were looking at and was able to maneuver through the process to maximize negotiations for us -Positive attitude! Definitely one of the strong more seasoned real estate agents I've worked with. Thanks Donald!

I had a great experience working with Jordan St John while searching for my apartment. She was…read moreresponsive, knowledgeable about the market, and made the entire process feel smooth and stress-free. Jordan took the time to understand what I was looking for and quickly found options that fit my needs. I'd definitely recommend working with her if you're looking for a reliable and professional broker.

Luck of the draw depending on which broker you are assigned. I would recommend steering clear of…read moreJordan. We planned a day-long trip to the city to view apartments with Jordan and after communicating for nearly 2 months, we were only shown 2 apartments. His service was extremely unprofessional. We were taken to an apartment complex that Jordan failed to schedule a tour, and therefore were not allowed past the lobby. Jordan was not attentive to our criteria for viewing apartments and followed his pre-scheduled agenda for the day, despite any preferences. Our criteria was very simple for our apartment, we only asked to view apartments south of 30th street. Our day consisted of viewing 2 apartments (one on 60th and one on 34th). I would recommend saving your time (and money if you are planning a trip to the city) if you are assigned Jordan.

Got a call back from them and quickly realized a bait and switch was taking place. "The apt. You…read morewere interested in yesterday was rented today, but we have others starting at $1500" so he got hung up on. He sends a text calling me rude and said he was going to remove my info...um, good save me the trouble. Girl bye.

I can't say enough about Jillian's professionalism and attention to detail. Our apartment was sold…read morein record time, she expertly handled all details of the sale and followed through each step of the way with care. Her advice on pricing, staging, etc. was spot on. Jillian really knows the industry well and exceeded our expectations. She was a true pleasure to work with! You don't need to look any further for a broker.

We highly recommend working with Peter McGuire of Smith Hanten Properties--and not just because…read morehe's probably the best-dressed real estate agent we've ever met. After our tenant of 15 years moved on, we turned to Peter, whose deep knowledge of the local market helped us price and position our newly renovated apartment perfectly. He created professional photos and an excellent video, then marketed them broadly, generating strong interest right away. Peter carefully screened candidates, met them in person, and kept us informed every step of the way. The result: a great tenant, a smooth process, and the confidence that we had a true professional (with great style) in our corner.

I'm finding myself difficult to write this as I know this will blemish the amazing 5 star record…read more But my experience is SOOOOO awful it should not go without telling. James Lola is a horrible individual. And when you recall stories of despicable brokers, he embodies ALLLL of that. This perspective comes from a renter interested in a home James has exclusive rights to. This apartment is located on Hoyt St and I feel terrible for the homeowners he represents. The one major issue was the ability to get into the home. Due to the fact that there were current tenants residing in the space, access was limited. This is very understandable to myself and all. I followed up with James for several days until he responded with an option that worked. Sidebar - I had to do all of the follow up. On my final attempt to confirm a time with James, he responded by asking if my partner is coming. Let's put a few things out there. 1) If you're a New Yorker, We all know how cut throat the real estate industry is. 2) It's preferable by brokers that all parties are in attendance for the viewing, but when it doesn't work due to limited access then it doesn't work. And my partner is a doctor with irregular hours. 3) It's not difficult to know right away if an apartment is a good fit or not. And if it is, a second visit is not unwarranted. Back to the story of James. James responds with "we require all adults who will occupy to view together, at least the first time. We can't rent an apartment to people who haven't seen it, and whom we haven't met." Now, I personally have seen an apartment without my partner. He has done the same. And we do understand this is a preferred option but given the difficulty of being able to get access because of the current tenants, the very limited viewing hours, attempting to see the place for a week, and the fact that my partner also has a hard schedule due to his career, I would have HOPED there would be some flexibility since I could see it on Wed and he could see it on Friday if I felt this would be a great fit. After James response, I decide to immediately call him and have a conversation. And THIS is where sh*t hits the fans!!