I have gotten the chance to know Dr. Nguyen and her professionalism as a Gastroenterologist over…read morethe past 6 or more years and applaud her care, concern, patience, and compassion for her patients. Her expertise in her field has helped me cope with the many ailments and concerns with my stomach, intestines, and colon as well as providing the needed medication to heal all my ailments, to include provided sound advice on maintaining my health with proper diets and types of food that would help benefit in my recoveries. In my personal and prior professional opinion, Dr. Nguyen is well versed in her profession and is a great access to all who seek her help and assistance.

So I was really unhappy with my moms previous gastro so I got referred here. The staff actually…read morelooked like they were happy to work there lol. All smiles an all. The staff was really professional, they made her process so easy and smooth. The manager emailed me my moms paperwork, I was able to easily print it and fill it out and it made our time at the doctors office a lot shorter. The staff was informative & kind. It was so helpful that the doctor and her staff spoke Vietnamese. We were able to community with ease. Dr. Nguyen explained everything to my mom, she made it easy to understand. We are lifetime patients for sure.

As a med device rep of 30+ years, all I can say about my colonoscopies with Dr. Eidem is nothing…read morebut amazing. Each procedure was flawless and timely.

Dr Eidem tore my colon during a routine colonoscopy. I ended up in the hospital for 10 days with…read morenothing by mouth, and IV antibiotics. I was told by Dr Eidem that I had 4-5 polyps he had to remove. Three years later I got up the courage to have another colonoscopy as requested by my new doctor. My new doctor informed me after the colonoscopy was over that he found no evidence of polyps ever in my colon. I thought I was going to die after my colonoscopy with Dr Eidem. It took over a year to recover. Please, if you value your health, do not use Dr Eidem. This app made me give him a star, otherwise I wouldn't have.

**My username is an alias, for privacy reasons. I'm a legitimate patient**…read more Dr. Alvarez or her practice or both are either incompetent, insane, or badly run. I was recommended to Dr. Alvarez by a friend who is a patient of hers. My PCP sent over the referral. I was not allowed to make an appointment with Dr. Alvarez when I called them. First, I was told there had to be a "transfer of care" because I previously saw a doctor in their group (GI Alliance) two years ago. They said that the transfer was pending, a mere formality, and that I should hear back later that day. No one ever called me back so today, I drove over to their office. I spoke with the Office Manager, who flat out said Dr. Alvarez had looked over my chart and is refusing to see me. NO REASON WAS GIVEN. Huh?? That is a first for me. I've never been denied to see a doctor for non-insurance reasons. My PCP's office then called over to them and was again told about the "transfer of care". That's not what the Office Manager had stressed to me. Seems no one has any clue what's going on here and I still have no real idea why Dr. Alvarez is refusing to see me. I urge anyone wanting a referral for her to exercise caution...and consider looking elsewhere. Clearly, there is a lack of transparency here and no real evidence of a doctor who really cares...certainly not about future patients or their health.

From the owner: Ever since I was young I had a love for science and the human body and I wanted to apply this…read morepassion to help people on a personal level. Becoming a doctor granted me the art of being able to connect with people while treating their disease and/or ailments. In conclusion, patient's concerns and preferences are always a priority in my mind on forming treatment plans and I feel this is an important part to maintaining the patient-to- physician relationship and key to treating disease.

Care was for screening Very good experience all around…read more Staff were friendly and helpful. Office consult with PA was informative and all questions and instructions were given verbally and in writing to take home. The next appointment for the actual screening was made quickly. The doctor ( gastroenterologist ) who did the screening was very good.

I had been putting off a colonoscopy for about a decade. I didn't realize the age had been lowered…read moreto 45 for your first baseline procedure. I thought it was a rite of passage at 50 years old. Even then, I skipped the procedure because the Covid lockdown was in full effect and all anyone ever talks about is the horrible preparation for the procedure. I opted for the poop-in-a-box instead of the real deal. After the Covid lockdown was lifted, it became impossible to ignore this. Plus, since I wasn't working, I actually had time to deal with the preparation. The administrator that handled my case was very professional, empathetic, but also very persistent. She was not going to let me back out, and frankly I needed this dedicated individual to answer my questions and keep me on target to completion. She was available to answer my questions, no matter how ridiculous or improbable or mundane they might of seemed. Generally she didn't answer the phone, but she was always good about calling me back and giving me the time and attention I needed. The procedure only happens on Mondays and Thursdays. I had to book several weeks in advance. When I got Covid and wanted to cancel, she wouldn't let me. When I told her my fears about the preparation solution, she offered me tablets instead of the unusual tasting liquid. When I had trouble getting the prescription tablets filled at my pharmacy, she rerouted my prescription to a pharmacy that was able to fulfill my request and mail them to me. When I shared my fears about being on a low fiber diet in the days leading up to the procedure, she calmly offered suggestions and helped me come up with a working meal plan. I never did meet this woman, but she is the only reason I was able to get through this procedure successfully. The clinic staff are separate from the administrative people, so you will have to fill out forms again while you wait in the lobby. Once your name is called, the people in the procedure area are all old hats at this. They will go through everything at lightening speed. In fact, since I was without food, water, and sleep, I couldn't think clearly, and consequently, I had trouble understanding them when they spoke so quickly. If there was one thing I would change, it would be asking the staff to slow down just a little. Also, share the medical history from the administrative forms I previously filled out with the procedure staff so that I don't have to do it from memory in a tired and unfueled state. Other than that, everyone was very kind and professional. Despite my fears, they took good care of me. The final report was provided that answered all of my questions. The doctor and nurse did talk to me after the procedure to let me know how everything went, but when you are coming out of anesthesia, it is hard to remember the details. The report had colored pictures of my colon. It was well diagrammed so that you could identify the different internal parts. This report was also sent digitally through the secure portal with the final notes and biopsy results. Depending on your insurance, there may be separate costs for facility charges, anesthesia, and any special tasks that are performed during the procedure, like removing polyps. Because of this, it might be hard to get an exact cost up front. Afterwards, you might be receiving multiple bills from different entities. I hate this! It really should be coordinated and provided to the patient on one bill to rule them all, but such is the status of healthcare in America. Thankfully I don't have to return for a decade. Hopefully in that time, the medical profession will find new ways to screen for colorectal cancers that aren't so invasive or anxiety producing. If not, well, I would certainly trust this establishment with my care again.

I have used Dr Sarles for about 30 years. He has done all my colonoscopies and endoscopies. In fact…read moreI had my 3rd endoscopy today. You go in for your procedure...he explains what he's going to do...you get prepped...he does procedure...after you return to recovery you get dressed. Dr Sarles comes by and tells you exactly what happened during procedure and if any polyps were removed or biopsies taken and answers any questions you have. You're given patient instructions and photos taken during procedure and your ride picks you up to go home. He will inform you of lab results or you may call about 2 weeks later. I find him very personable yet a very serious and caring physician.

I took my then 21 year old daughter who had been suffering with stomach cramps and diarrhea for…read moreseveral years but peaked while in college. Sarles put her on medication, which was too strong and made it worse. After a couple of blood test and a colonoscopy told her to just deal with it. Didn't even recommend a diet. Said she couldn't handle it! We went to UT Southwestern and found a real dr who listened and after several tests my daughter tested positive for SIBO. 2 rounds of antibiotics and she's over it. What a difference a dr that listens and understands what he's hearing verses a dr like Sarles who just wants to get out of there. If you have a pressing issue go to UT Southwestern.

I've had such a horrible experience with this place. I had a endoscopy done which wasn't a big…read moredeal. I had to pay day of operation no matter what. I paid it. They didn't inform me that they would be sending another payment for the same charge, they just call it a "service fee" Not only that, but after my procedure, DR trys to tell me what's wrong, doesn't give me much info..plus I'm already out of it due to being put under for the procedure. I feel they cant ever rememeber anything at all. They pretty much shove you out the door. NOT TO MENTION THEY PRESCRIBED ME MEDICINE THAT LITERALLY SAYS ON THE DOCUMENT THAT IM ALLERGIC TO. I had to call them twice to make them prescribe me something different. WHEN I went in for my followup appointment with DR Chung, he showed me pics and pretty much told me to take meds for a month and he wants to do ANOTHER ENDOSCOPY. Honestly this place just seems to be out for money. I tried to give them the benefit of a doubt but I'm now having to go somewhere else because this place just seems to be a waste of time and money.

**My username and photo are pseudonyms, for medical privacy purposes. I am a legitimate patient of…read moreTDDC** As other reviews have stated, their billing department (GI Alliance) is borderline FRAUDULENT at worst and outright incompetent at best. Complete lack of transparency in bills received, due dates that have already passed, mailed statements that conflict with online statements, bills that don't reflect cleared payments, etc. They say I have an overdue amount, which I've already paid. Problem is, they applied my payment to a different charge for the same service date, so the first charge remains and is considered late. They are IDIOTS. This place is the WORST. It's a shame because I really like my doctor here but I don't think I can stay with this dreadful billing in place. Have already filed a complaint with the Better Business Bureau and the Federal Trade Commission. The only bright spot has been dealing with Sonya M. at this location. Though she's not specifically in the billing department, she has spent more than an hour with me on the phone, trying to work through my issues. She is outstanding and very kind and I wish more people at TDDC/GI Alliance were like her. Unless you have no other option for GI services in Dallas, run as fast as you can away from this place.

I met Dr. Betesh at one of the worst points in my life, however over time she has helped resolve my…read moregastrointestinal issue. She takes the time to listen as I have multiple health issues, and she follows up. Anytime I have an issue, I know I can always reach out to Dr. Betesh, I can easily make an appointment or leave a message to which will be followed up on. The staff at the front desk always welcome me with a smile and I feel like I can always reach out should I need something.

***OUT OF SIGHT, OUT OF MIND*** MY SENTIMENTS EXACTLY WITH…read morePROOF Besides having difficulty getting my prescription filled due to BCBS needing authorization from my doctor. That took 1 week. Next I go for upper and lower GI. They took biopsies. Then x-rays of my stomach. That was 2 weeks ago. No one has called with results. I called this morning and asked if I was suppose to follow up? They said a nurse would call me today. Being that I am never sick, I didn't know results took so long. A friend told me her mother had biopsies done in Paris, TX, and received the results the next day. Well this is Dallas so I guess they are behind. The longest 2 weeks of my life. I had to reach out to them every time about my prescription and they returned the call either that day or the next. I am not sure if these doctors are required to take a medical oath but common courtesy goes along way. If you choose to be treated like a number, this is your place. I felt on my first visit I was going to be taken care of. Even my female intuition had me comfortable. But once you leave, it's self serve. Now I have to wait another week to see my primary care doctor. He will have to give me another referral. Due to HIPPA, (lol) I can't tell you my issues, but my blood work didn't come out well. The prescription is not working at all, and no one basically cares. It leaves me stranded. Second opinion needed for sure. And in the mean time, trust me ~ I have no reason to lie, I am sick and needed help. Still waiting on my return call........ ZERO STARS IF I HAD A CHOICE. We all make choices and in "my opinion only" about the above issues, it was a choice by referral. Please do your research! ***UPDATE: They returned my call only to inform me they would get back with me later that day or tomorrow. So this is tomorrow- they called and advised me to get an OTC med. and they said the doctor needed to see me in 2 to 3 weeks. So while she was on the phone she schedule my appointment for exactly 1 month to the day away. I said, I thought 2 to 3 weeks??? She said, "Ahhhhh, got you down for the 19th" End of story !!! Stay tuned !!!

I cannot convey how grateful we are for having found Dr. Duraiswamy years ago. It is seldom that…read moreone can find a specialist that is thorough, patient, and a great diagnostician. Dr. Duraiswamy is all of that and a blessing indeed to our family. We are so appreciative of all she does that whenever there has been a need to change health plans she is among the 3 physicians we ensure are included in the network.

Recently went to this provider and was recommended a colonoscopy. Got the colonoscopy done and am…read morenow receiving bill after bill; even though the provider themselves are in-network with my insurance apparently they decided to schedule the procedure somewhere OUT of network, and not only that facility but also the anesthesiologist and assisting provider for that day are all changing insane bills because of this. It was never discussed that she would be using an out-of-network provider fees for this procedure, and never would have done the colonoscopy with her had I known everything was going to be charged out of network. Other than the billing issues, this Dr didn't seem concerned with getting to the actual root of the problem and just expected me to take laxities the rest of my life, which I'm not about to do. From start to finish, would not recommend.

Dr. Michele Alkalay at UT Southwestern Children's Medical Center in Plano Texas is an excellent…read morePediatrics Gastro doctor! I did my research, and she is also Assistant Professor at UT Southwestern Medical Center. Dr. Alkalay also specializes in celiac. I needed a Gastroenterologist for my daughter. Dr. Alkalay is courteous, makes you feel comfortable, and listens to all our concerns. She is extremely informative and explained the situation, so we understood the follow-up steps and possible procedures. Our kid loves her. A Pediatrics Gastroenterologist physician that I highly recommend!

I can't relate to that other reviewer. They gave me more callbacks when I said I was bad at making…read moreappointments. Staff is super friendly and attentive. Dr. Fine listens and takes into account what I say. They've tried to sell me extra supplements, but there's no pressure to buy. Do your own research and come in informed. The doctor is knowledgeable, but it helps to know what questions to ask.

I would not recommend this physician. He is consistently late to appointments--to the point that…read moreeven hospital staff comment on it. He also appears not to review patient charts before follow-up visits, often seeming confused about previous discussions and test results. What concerned me most was the inconsistency in communication. He presented diagnoses with complete confidence during one appointment, then later stated he wasn't sure about those same findings. That made it difficult to trust the information I was receiving. His bedside manner was also unprofessional. He repeatedly addressed me as "dear," "honey," and "sweetie" in a way that felt condescending, and he continued doing so even after I asked him to stop. Additionally, he minimized the significance of life-altering diagnoses by saying they were "not a big deal," which came across as dismissive rather than reassuring. Overall, I left feeling unheard, disrespected, and without confidence in the care I received.