I would just like to say that Ashley Hilton does a really great job! She helps me every time I call…read morethat girl! Her social skills and customer service skills are great! Mr. Patrick, you did good with picking her for your team. She's a keeper, for sure! Thanks, Tammy Padgett

If I could give ten stars I would. We recently moved to Canton. We called this office and have been…read moreworking with Jaygien Haney. Jaygien has been beyond helpful and made our insurance transition very smooth. She is very professional and follows up immediately. Jaygien made us feel very comfortable. So glad we called this office and are working with such a professional as Jaygien. She has our highest recommendation!

Meeting with Colton Cannon was great. I found him to be personable and knowledgeable as we reviewed…read moremy policies. He even pointed out a few ways I could save money! This in-office meeting was well worth my time.

I am extremely disappointed with my recent experience with Steve Cannon State Farm Insurance…read more I initially called the office to add a new vehicle to my existing policy. I spoke with Colin, who provided me with a quote for the new vehicle. I asked him to email the quote to me, but he explained that due to a system change, he was unable to send the email at that time. He advised me to call back the next day to move forward with the process and assured me that he would leave detailed notes about our conversation, including the quote he provided. When I called back the next day, I spoke with Marisa Litavis, and unfortunately, she seemed completely unaware of the conversation I had with Colin. Instead of professionally reviewing the situation, she made an inappropriate comment along the lines of "you know men do not give details," and also made additional comments about Colin's work ethic that I should not have been privy to as a customer. That was extremely unprofessional. Marisa then gave me a new quote for the vehicle, but the amount was over $100 more per month than what Colin had quoted me the day before. When I questioned why the amount was so different, she stated that they were doing system upgrades and said she would double-check and call me back. When she called back, she told me that the higher amount was the new price and that Colin's quote was incorrect. Because of the drastic difference in price, I let Marisa know that I would be shopping around for more affordable insurance. I ended up finding a new policy for both my home and auto insurance with another large company. Not only was the new company able to offer me better coverage, but the price was also much more affordable than what I was being quoted through Steve Cannon State Farm. Since the State Farm office was already closed by the time I secured my new policy, I waited until the next morning to call and cancel my existing policies. When I called, I spoke with Marisa again and informed her that I wanted to cancel because I had found better and more affordable insurance. Her tone and attitude toward me were extremely rude, nasty, and unprofessional. I felt mistreated and disrespected, and honestly, the way I was spoken to made me feel like I was being treated unfairly as a Black customer. Marisa told me she would cancel the policies and that I should receive cancellation information. Because of how poorly the conversation was going, I told her I preferred to stay on the line until I received confirmation. She rudely told me to "hold." Once she came back on the line, I was able to confirm that I received the cancellation information. However, while I was still speaking, Marisa abruptly said "okay, bye" and hung up while I was mid-sentence. I called back and told her that she had hung up on me while I was speaking. She denied it and became argumentative. She also stated that she wanted the rate and company information for my new insurer, but at that point, I no longer felt comfortable continuing that discussion. I told her directly that her behavior was rude and unprofessional. I have had my home and two vehicles insured through this State Farm location since I purchased my home in January 2021. As a long-term customer, I expected to be treated with basic respect, professionalism, and fairness. Instead, I was met with inconsistent quote information, inappropriate comments about another employee, a lack of accountability, and extremely poor customer service when I decided to move my policies elsewhere. I used to think highly of State Farm as a brand, so this experience was very disappointing. I truly hope State Farm does not condone this type of behavior from any office representing its name. It is unfortunate that this location gave me such a negative final experience after years of being a customer. Steve Cannon State Farm needs to do better. Customers should be treated fairly and respectfully, even when they choose to make the best financial decision for their household. No customer should feel mistreated, dismissed, or disrespected simply because they found more affordable insurance elsewhere.

Big kudos to Doug Marrinson Insurance, to both Doug himself and Sherry Houston! I had a…read morebuy-this-car offer come up that I could not let pass me by, but I was leaving the state for a 2 - 3 week journey so I needed insurance FAST! Sherry replied very quickly to my inquiry and guided me through some processes I needed to follow to ensure my existing motorcycle insurance could also be under Doug Marrinson along with a new automotive (car) policy. Doug quickly sent me a couple of options for insurance and spoke with me on the phone during his busy day to answer some questions and edit the auto policy. He made payment fast and easy and within an hour I had the insurance needed to go register my new vehicle! Doug also took the time to explain a few options I had if for some reason the Dept of Transportation office did not accept the title (the previous owner had not written their name on the back of the title exactly as it appeared on the front, which is justification to refuse registration of the vehicle). Thanks to Sherry and Doug I felt confident that I could march into the DOT office and register the vehicle and, if something went sideways, they could quickly guide me through additional steps to get registered. Keep in mind they did all this with a multi-state, multi-week driving vacation looming within a couple of days! Kudos to Doug and Sherry! Exceptional service! Highly recommend!

My husband and I have been with Doug Marrinson's office for 20+ years and I would NOT use any other…read moreinsurance agency. The personal attention that Sherry Houston gives me is OUTSTANDING. Love this office and highly recommend to everyone. Deborah Hammonds

We got a great professional prompt service that saved us HUNDREDS of dollars on Auto and home…read moreinsurance. Grace Carringer our Agent really came through. We highly recommend Mosaic Ins. Group

Grace Carringer is someone who is employed with your company and I would like to say how great she…read moreis with business and how her job is not just a job she cares and even is kind to other companies and willing to compliment them which is a rare thing these days. So just wanted to say 5 stars all the way for her. 10/28/24 Christine Diwan Guardian Ins.

I cant say enough about Sumbo Omonaiye with State Farm, she is amazing! She made getting both my…read morehomeowners and auto insurance simple, explained everything clearly, and got me the best coverage at a great price. Sumbo is professional, caring, and always goes above and beyond. If you're looking for an insurance agent who is knowledgeable, trustworthy, and truly puts her clients first, I highly recommend Sumbo Omonaiye!

Missing NATO is very helpful she answered all my questions make sure my money was in bank and even…read moreshowed me how to scan a QR code if anybody needs great assistance ask for Anita or Giselle either one

These guys are awesome!!! I've never had a company work so hard to earn my trust and my business…read more If you ever need a fair quick loan definitely call Anita she is definitely the best in town!!! Thanks so Anita and Colby you guys are top notch!!

I spoke with Dave from Towne Lake Insurance this afternoon and he helped get me set up in no time!…read moreI had no idea what I was doing and he guided me through the process. I can't say enough great things.

Extremely helpful and efficient. Nancy let me know of some different options I didn't know I had,…read moreand was genuinely trying to help save me a little money. Thank you.

I was new to the area and found the Matt Medley - State Farm Agent through my old State Farm agent…read more I chose to get a quote for my homeowners, auto insurance and for our company. I must say we are thoroughly satisfied with the service we received. Matt Medley office has handled our insurance for the past several years. The personnel has always taken care of our questions promptly and with professionalism. I have always felt your insurance company is only as good as your agent, and Matt Medley Agency is one of the best. They made me feel like family and I would highly recommend them. Big thank you to Wanda, our to go person. SM Bilic