Reviewing as a total music novice family. We needed to rent a violin for my 5th grader for…read moreorchestra. We could not have been more helpful, patient and kind helping us set up a rental. Similarly, when we made the return at the end of the school year, the process was seamless! Highly recommend!

Just bought a ukelele from here to keep practicing as a beginner, they have good intro/beginner…read morepieces up to more expensive and studier pieces. The range I saw was from sale items at 49.99 up to 200+, they have a good, moderate amount of choices at each level, with different brands and accompanying acessories! My ukelele is a soprano, a great beginner ukelele I was practicing with, got it for $75 with tax and a carrying bag included in my purchase, if I remember correctly, tag price was $69.99 I did ask if there was something similar to a brand/type of ukelele I started my practice with but I was then getting sold onto the more expensive pieces that I didn't have experience with and didn't ask for so that was a miss for me. Wish I got more of a relevant recommendation but the workers were sweet, they let us browse by ourselves for a good amount of time before stepping in (which good for me because I needed time to think, compare, and browse). When we went, there were a handful of other customers inside the store, it's located in a small shopping center but the store is bigger inside than it appears on the outside. The parking situation was just okay, not bad, could use a tad bit more space, we went ~1p the parking lot was full minus 2-3 spots but I noticed cars came and went from the time we got there until we left so it seems like there's a couple spots free at any given time due to the traffic coming in and out for small errands. Lots of instruments and accessories to be found inside and the workers seem to be happy to help find what is needed! Pretty well organized inside to find what you need on your own though, I was able to find the ukeleles quickly.

Russell provides excellent professional service and is highly knowledgeable and skilled in his…read morecraft. Don't be misled by the negative review by "Kevin S." who asked Russell if you need a "trained ear" to know if a piano is tuned correctly. Really, Kevin ?! Russell tuned Dave Brubeck's pianos -- which speaks to his level of appreciation on the part of piano aficionados as well as families who love their pianos.

Unresponsive and immediately became defensive and suggested I look elsewhere when bringing up…read morequestions about whether he needed a trained ear around to help judge the tuning. Being unfamiliar with the process of tuning a piano, he shooed me away as a potential customer instead of standing behind his work and experience to help educate.

In my opinion he ripped me off. Charged me 9 k for a guitar that doesn't stay in tune and after 2…read moreweeks wouldn't give me my money back. I asked him how he knew it was Brazilian Rosewood and he said because I say it is. A couple of months later I noticed he posted on his website. I'm not like Guitar Center. I can't refund products within 30 days.. I rarely play it

My guitar is simply beautiful and every teacher I have had has been very impressed. The sound from…read morethis guitar is so rich, deep and gorgeous. It's a pity that I am not a better guitar player, this one will help me get there. The Marc B. review smells.

As a budding 66 year old beginning violinist, I am pleased to recommend 5 stars to this great shop!…read moreThe shop is very helpful, patient and friendly, and not at all snooty to this neophyte, even when obviously real musicians were shopping there, and where one's lack of experience describing what you are looking for could be noticeably embarrassing. A great local asset for all musicians!

Thomas Musical Instruments is quality and great value. Great service and knowledge. I would…read morereccomend them for service and rebuilds

This company (especially Dave P.) has helped me grow in my understanding of digital music and use…read moreof my old Yamaha Motif MO8 and my current XS8 over the years. He's been so very patient when I was a true beginner and learning how to speak "Yamaha synth operating system". I had one download problem awhile back and the company cured the issue in a heartbeat. Dave also runs the Motifator website and I cannot express my appreciation of the time and effort he puts into this website. His knowledge is deep and his products are always top of the line with extensive support to match. Thank you Dave and everyone at Keyfax and Motifator.com

From the owner: KEYFAX specializes in music and audio production solutions as a value-added reseller. That means we…read moresell a full range of products and services based around what used to be called 'recording.' This ranges from DAWs, to microphones, to plug-ins, to monitors, but also includes acoustic treatment, and mastering services. Plus KEYFAX offers a wide range of downloadable instructional video so you can really get the most out of your purchases.

I gave them 2 of my guitar for set up and evaluation for the fret work. They did a great job…read moreexplaining me what my guitar could benefit from and their explanations were very reasonable. They told me that I don't need fretwork. Just set up. I left my guitars there for one week and when I picked it up I was very happy with the outcome. Guitar is playing better now. People that work there were very friendly and helpful. We had a minor issue with scheduling, but eventually they did their best to fit me in and it turned out perfect. The price is affordable, especially for the service you get. Highly recommend.

Wow... World class Plek fret work, set ups and more in Santa Cruz! Outstanding repair work by…read moreprofessional, friendly and knowledgeable industry veterans who truly care about what they're doing. Timely turnaround, reasonably priced. I wouldn't bring by guitars anywhere else.

We came here beginning of Summer as my kid wanted a Viola from here. Judy got the correct size and…read moreshared when would be a good time to come back before Fall to pick up a rental. Judy was so patient, funny, informative and kind I wouldn't go anywhere else for instruments again (and we live faaaaaar away). Fast forward to today: we came to the shop and Edmond helped us. He was just as kind, patient and informative as we went through the process of picking between two instruments. I highly recommend this place for instruments!!!

Wonderful local instrument store with friendly staff who are generous with the information and…read moretheir time. I stopped in with a need for support on a custom instrument build, and I had the pleasure of talking with in-house luthier Jason at length about it. Looking forward to returning soon and working with the shop and its staff on this special project. 10/10 customer service, highly recommended, plus a nice selection of stringed instruments.

I can't believe it's taken me this long to write Heaney Violins a review! I've been going to Heaney…read moresince 2010 and most of all my students rent violins or purchase violins from them. Patrick and his team are super knowledgeable, professional, and friendly. The store is lovely and they have a beautiful salon for you to try out instruments and/bows. Ben has handled a lot of my student requests - he's amazing! Thanks Heaney Violins!

I rented a cello for 3 months, amazing experience. I will rent again soon after a short break…read more The staff was patient and knowledgeable with my beginner questions and helped me identify the best cello for me, trying out the different rental options as well as hearing them play the different options. I learned a lot practicing on the one they gave me and now will be able to select my second cello rental soon!