i thought they were the greatest. all good till try to…read morecontact.cant find them helpfull ben(???) goes into hiding. paying soneone else to pk up where they left off. hire someone else!!!!!!

I've done over $2000.00 in business with this company. Overall I thought I was dealing with a small…read morebusiness with integrity that stands by their products, service and materials. I had an Iron filter added to my water softener less than a year ago. This company used plastic tubing that failed and leaked water on my basement floor. The company came to my home and in less than 15 mins fixed the plastic hose they installed less than a year ago. No receipt provided, I requested I was home when the tech made the repairs. That was also ignored. $160.00 later with multiple calls to an owner who ignores phone calls. The owner of this company has no integrity and doesn't stand by their installation instructions. Real good at taking your money and that's about it.

Tom Coffey's is always ready to help. Very dependable, honest and knowledgeable. Sales rep. was on…read moretime, friendly and knowledgeable. Great company to do business with.

From the owner: Family-owned company serving Jackson, Lenawee and Hillsdale counties since 1970. Our Innovative…read moretechnology and commitment sets us apart. We offer the most comprehensive Warranty coverage in the Industry. Innovative technology and a genuine commitment to customer satisfaction has set Tom Coffey's Soft Water apart from all other water specialists. Our family-owned company stands on integrity and putting our clients' needs as our top priority. Our Professional PromiseAs a Kinetico water professional, we hold ourselves to loftier standards. Whether providing a thorough analysis of your home's water, explaining how water systems work or recommending one that's right for you. One thing is certain, Nobody brings a higher level of professionalism into your home. We promise. Best Warranty CoverageTom Coffey's Soft Water stands behind our products with the most comprehensive warranty coverage in the industry. We will provide you with all of the details pertaining to your Kinetico system. Compare our warranty with anyone - you'll find our warranty is the best!About Kinetico Water SystemsOur engineers put their very best thinking into developing innovations to remove nearly everything from water that isn't water. Such as water softener systems that are powered by the force of moving water instead of electricity. And water filter systems that achieve incredibly high levels of filtration for the very cleanest, safest drinking water. After all, better water flows from better thinking.

Cribley has an excellent, first come first serve, format for 'no water' service calls. I needed a…read morenew pump and the crew came as promised, same day, installed the pump promptly and got me working. The crew was polite and professional. Many thanks.

These guys are great. I botched up the pressure tank settings, no water, and they were out and…read morefixed it in a couple of hours. They also did my whole water system replacement. Five stars for sure.

These guys are great! From the time I called to get new water delivery service (of 5 gal bottles)…read moreand now through delivery service, we've had nothing but a positive experience. I will leave my empty bottles outside the days of delivery and they will swap them out. If they know I'm home, my driver rings the bell and brings in my new bottles. GREAT SERVICE!

Horrible service. They will not make appointments, and kept insisting that I leave a way for them…read moreto get into the house so that the service could be completed while was gone. A technician showed up to my house unannounced, and never came at the time I discussed with the receptionist. I kept talking to the receptionist because the account manager never seemed to have time. A technician came to my house and set the filtration system to run every other week, instead of every other day. When culligan came to fix an issue, the system leaked, flooded my laundry and water got on my carpet which was 1 month old. Ludwigs culligan is a horrible service provider in the jackson area. Save yourself a headache and go with someone else.

We were in need of a new water softener system and Ron suggested a vastly superior system that was…read morereasonably priced. During subsequent discussions he recommended a prefilter oxygen iron reduction system that would eliminate our old method of frequent replacement of inline cartridge filters . So we ended up with vastly superior water quality at a very reasonable price. I am very pleased with the high quality of Ron's work and the quality of product he provides. He is on my speed dial for all future water treatment work.

Ron was awesome! needed a water softner and filter. He was professional and explained everything…read morefrom beginning to end.

Always a great experience with American Aqua. Today I had some replacement work done. They added a…read moretext service with a photo so I know who to expect at my door. Amazing. Thanks American Aqua. What a great addition to your service.

This is a limited review but I called Friday about the availability of salt for my water softener…read moreand they responded even in the last hour of the day. They have morning Saturday hours so I went to pick up and buy the salt on Saturday. The person I interacted with was polite and professional. I will update this if I do business with them again. I appreciate the availability of the Duracube "Iron out" salt on a Saturday morning for pick up. (A lot of other places around AA do not have Saturday hours, and it is hard to get to them before they close during the normal work week).