I've done over $2000.00 in business with this company. Overall I thought I was dealing with a small…read morebusiness with integrity that stands by their products, service and materials. I had an Iron filter added to my water softener less than a year ago. This company used plastic tubing that failed and leaked water on my basement floor. The company came to my home and in less than 15 mins fixed the plastic hose they installed less than a year ago. No receipt provided, I requested I was home when the tech made the repairs. That was also ignored. $160.00 later with multiple calls to an owner who ignores phone calls. The owner of this company has no integrity and doesn't stand by their installation instructions. Real good at taking your money and that's about it.

Ben and Bruce are amazing. We had a water softener and reverse osmosis installed 2 years ago…read more They have been responsive to questions we've had since install. Our water is great and no longer have to worry about rusty stains all over and ruining appliances!

Always a great experience with American Aqua. Today I had some replacement work done. They added a…read moretext service with a photo so I know who to expect at my door. Amazing. Thanks American Aqua. What a great addition to your service.

This is a limited review but I called Friday about the availability of salt for my water softener…read moreand they responded even in the last hour of the day. They have morning Saturday hours so I went to pick up and buy the salt on Saturday. The person I interacted with was polite and professional. I will update this if I do business with them again. I appreciate the availability of the Duracube "Iron out" salt on a Saturday morning for pick up. (A lot of other places around AA do not have Saturday hours, and it is hard to get to them before they close during the normal work week).

I recently picked up a free water test kit at Home Depot after moving into a new home. I assumed it…read morewas simply a customer service offering through Home Depot but unfortunately, that wasn't the case. What I signed up for turned out to be a full on sales pitch from this outside company. The technician who came out was friendly, but it became clear the purpose wasn't to help. The sole purpose was to sell. I was told I needed a $4,300 filtration and reverse osmosis system because my current setup was "failing." I scheduled the installation on the spot, but something didn't sit right. I did some research and contacted an independent plumber the next day. He determined that my water softener simply needed to be turned on. The water softener and the R/O system were working perfectly. No replacement was needed, just some maintenance. (Filters etc.) I chose to cancel the installation within the legal 3-day window, as outlined in the contract. A friend helped me hand-deliver the cancellation notice to their office. What followed was frankly bizarre. The office staff seemed flustered by the simple request for a receipt and refused to acknowledge the cancellation in writing. I was told someone would email me a copy, which still hasn't happened. Later that day, the technician left me a voicemail asking for clarification. When I called back to explain (which I didn't legally need to do), she hung up on me mid-sentence, right after I mentioned I had paused the credit card charge. To cover all bases, I also emailed the company to confirm my cancellation. The next day, I received an aggressive email from the owner. The message was full of strange accusations, including that my friend was "impersonating" me, that he "scared" their employees by sitting in his car in the parking lot, and even a bizarre reference to my job. The tone was defensive, unprofessional, and frankly disturbing. Additionally the email was riddled with legal terminology that was used incorrectly. I've never encountered a business that responds this way to a perfectly legal cancellation. If this is how they treat customers during the refund window, I can only imagine how difficult they might be if something goes wrong after installation. All that happened was simply a firm pushback against a pressured sale. Blue Wolf may sell real equipment, but their approach is manipulative, their communication is hostile, and their response to a basic customer right was entirely inappropriate. I would not recommend them to anyone. Get a second opinion, and don't confuse a branded water test at Home Depot with impartial advice.

can't ask for a better more quality company to help solve your well water issues. must call if your…read morehaving issues

These guys are great! From the time I called to get new water delivery service (of 5 gal bottles)…read moreand now through delivery service, we've had nothing but a positive experience. I will leave my empty bottles outside the days of delivery and they will swap them out. If they know I'm home, my driver rings the bell and brings in my new bottles. GREAT SERVICE!

Horrible service. They will not make appointments, and kept insisting that I leave a way for them…read moreto get into the house so that the service could be completed while was gone. A technician showed up to my house unannounced, and never came at the time I discussed with the receptionist. I kept talking to the receptionist because the account manager never seemed to have time. A technician came to my house and set the filtration system to run every other week, instead of every other day. When culligan came to fix an issue, the system leaked, flooded my laundry and water got on my carpet which was 1 month old. Ludwigs culligan is a horrible service provider in the jackson area. Save yourself a headache and go with someone else.

10 Stars! Amazing customer service. Today we had a little issue in the basement with a drip and…read morewithin 10 minutes a crew was here to fix it. This was the second time we have called on Saxton. First time they installed our new kitchen sink and faucet which was completed in one day. Also an outside faucet. Check out all their services it goes way beyond what I've mentioned.

very professional, kind and caring, great price, and always amazing service! They always get you…read moreinto the schedule asap within the week. love this company and will always recommend

Delivery notification arrived to let me know they were on their way. Delivery person friendly & he…read morequickly delivered my salt. Very pleased with Besco service!!

great service,Arwyn was so nice and help get my bottel insde the house I really appreciate the kind…read moreact .