They do not transport anyone up or down a step! Seems like a simple operation but their insurance…read morewon't allow it. Update: we weren't able to use Allegiance Transportation due to the fact they cannot move patients on steps. Would be nice if they added this piece of information to their website to save potential customers time. That's the reason for a less than perfect score.

Mike was wonderful with my elderly mom...she needed transport to/from the dentist and he was…read morepatient and kind! I rode along and could totally relax while he took care of her. On time. Great customer service all around.

We used Tony Goes There for airport transportation for three of us, and everything went so…read moresmoothly. Tony was right on time for both the ride to the airport and our pickup when we got home. He was great with communication, helped with our luggage, and the door-to-door service was so nice. We paid and tipped up front, and he still gave excellent service from start to finish. He's dependable, easy to talk to, and also great about letting you just relax and listen to music if you're tired. Nice vehicle too. We'll definitely use him again!

Tony is a great resource for transportation. He's reliable and knowledgeable. He also keeps a clean…read morevehicle.

We lucked out in choosing Home Instead to take care of our 90 year old mother. (she was 87 at the…read moretime). Their services are phenomenal, starting with the first call. Mom was in rehab and about to be released. She refused to let anyone in the family take care of her because she didn't want to be a "burden". Home Instead came to the rehab facility within hours of my call and it was smooth sailing after that. Their patient coordinator, office staff, care givers, and especially the owner, John Stuck have been so attentive we'd think we are their only client. John has been to see mom several times and each time it just brightens her day (he is quite personable). We have never had a problem with their services and whenever I call with a change, etc, their response time is lightening fast and handled as though we are family to them. They also have a pay scale to match the clients needs. We are currently on the companion care plan and when mom starts to decline, we can move up a notch to the personal care plan, etc. And mom likes the variety of care givers each day. She has the same 3-4 that rotate (24/7) and she never gets bored. Since mom never wants to leave her home, now she won't have to - because of Home Instead, she can stay home as long as she wants. She is living on her terms which has kept all of us sane. When the time comes that you ever need this type of care, save yourself a lot of time and call Home Instead first - you won't be disappointed.

Elder Voice Advocates just reported that a caregiver here took nearly $3000 from one of their…read moreclients. This happened to my parent under their care, too. Avoid this place!!!

I've been using this company for over 8 years and have never had any issues with the drivers or…read moredispatchers. They are very prompt and courteous. The people that are unhappy with the service are just whiners and difficult to please. I would certainly recommend this service to you!

Terrible. Just terrible. Please under no circumstances use these people. Did not correct their own…read morescheduling errors in spite of multiple confirmations to correct. Picked up a child erroneously in spite of me stating multiple that ride was not needed, and then attempted to state they could not wait for me to drive to get her because waiting more than10m was against their policy. So leaving a 9 yo kid waiting in front of the house due to THEIR error was considered ok. Stay away. There are too many other places you can get help from. They are irresponsible and rude at best.

Very responsive, professional, and competent. We used them five times in 2-1/2 weeks and all…read moretransportations were spectacular. They made managing through a very stressful time so much easier. Highly recommend.

Friendly people. Drivers are on time. Nice vans. Dependable. I recommend this companyread more

99% of the drivers are wonderful, conscientious, and polite. Most are immigrants from Russia,…read moreUkraine, Estonia - amazing individuals. There is a terrible hurdle for both the drivers and the customers: the dispatcher became more and more rude and pugilistic to me, the customer. And calls to A+ were impossible - ring, ring, ring, ring, ring - with no answer. Multiple calls with same results. The mission statement is to serve medical patients. PERIOD. As we ALL know, one cannot predict how long a medical appointment will last. One can predict a dialysis appointment and a PT appointment - they are scheduled with clear parameters. Doctors appointments - no! I felt more and more pressured to provide a time. The shortage of drivers and delays were set upon the customers - faulting them. I experienced being yelled at and blamed. After 13 years, my relationship with the service - once SIRIUS ended. I sent farewells to the drivers who were doing their very best.

Has cataract surgery today and my ride was confirmed on Monday. Tried calling after appt ended to…read morelet them Know I was ready and could not get through. Other folks at the clinic also tried and same result. Ride never came. Not good customer service. Won't be calling again.

If you expect timely service, choose another company. This company has no interest in…read moreprofessionalism and prioritizes profitability over competent management.

From the owner: Over 20 years of Specialized Transportation for School Districts, Homeless students, Special…read moreEducation Students, and Medical Transportation

Highly recommend Ben's Shuttle Service! received a recommendation from NextDoor so was Leary at…read morefirst. He is true to his word, honest, highly dependable. He is a joy, and will be calling him for all our airport needs in future In the Arden Hills/Shoreview area.

From the owner: Hello. I offer shuttle service to the airport or to medical appointments in the Twin Cities. I can…read moreassist with heavy lifting, wheel chairs or other needs. I also offer a full-size sedan or full-size pick up if needed. Thank you!