Both my wife and I have been patients of the Eye Care Group for over 10 years. They've provided…read moreexcellent & efficient service in all that time. Had my annual eye exam this AM, in the aftermath of icing conditions. I was taken right in at my 9AM appointment. The entire process took a little over an hour. We will continue to our eye care there.

Surgeon was great but the management needs an overhaul. My story is below: The Eye Care Group in…read moreConnecticut has recently canceled my son as a patient due to an outstanding invoice of $104. My son has been with this group since elementary school, undergoing surgery and numerous follow-up appointments, with out-of-pocket and insurance billing likely exceeding $10,000. He has been healthy for a while but has recently complained of blurred vision. Given his rare genetic disorder, Glut 1 deficiency, we take all health concerns seriously. When we called to schedule an appointment, we were informed that he was "discontinued" because of this invoice, which we do not recall receiving. To our knowledge, they did not reach out to resolve this issue directly. Over the years, we have spent countless hours in their waiting and exam rooms, sometimes waiting up to four hours past our appointment time. My time and my son's time are valuable. As an industry professional with three decades of experience in designing and manufacturing Ophthalmic goods, I have worked alongside top-tier professionals who would not condone this treatment of patients. At what point do we demand a higher level of respect as patients and customers? We have no recourse for the wasted hours due to their scheduling issues--time that could have been spent running my business to cover their bills. Now, my son, who has special needs, is left to see an unfamiliar doctor who does not know him or his condition. I wonder what would happen if all healthcare professionals "discontinued" their patients over a $104 invoice. This reflects a troubling trend of prioritizing profit over people, and I am disappointed in the direction healthcare is heading.

Dr Kostina is a top Ophthalmologist! I had gone to her In The past, but could not get in to have…read moreher look at my current Cataracts and eye issues The receptionist stated I need a referral! I went back to my Yale neurologist for a consult she too is very scheduled, but we shall get my sight back as soon as I can have her give me new lenses!

After an horrendous experience with another Ophthalmologist 9 months ago in Southington, Dr…read more Kostina did both of my cataract surgeries over the past month, and I couldn't be more appreciative. She is patient, kind, knowledgeable, compassionate: there just aren't enough words to describe her professionalism and my respect for and gratitude to her. I highly recommend her, and will entrust my eye care to her for the rest of my life.

If you have an appointment here, pack a lunch and it might be a good idea to pack your toothbrush,…read moretoo, because you will spend hours and hours waiting to see a doctor. When you actually do see one, they will only spend a few quick minutes with you, because they are so rushed and obviously overscheduled. This is not your typical doctor's office---more like an ER or the DMV. Wish I could give zero stars.

I will NEVER in my lifetime allow anyone make me spend that long in a waiting room. That was…read moredisgraceful thing to do to any patient. That is a SOLEM promise. EVEN THEIR EMAIL WOULD NOT LET ME RESPOND!