Congratulations on earning the first negative review I have ever left! We booked a 55 person bus…read morefor a bar crawl on 12/13/25. The bus did not show up at the scheduled time. When we called, the dispatcher realized that they had mistakenly booked the bus for the next day (An honest mistake based on the comments they put in the invoice however we had agreed on the 13th and had multiple emails stating that). The dispatcher was very helpful in the matter and was able to get us two 30 person buses to our location 2 hours after our scheduled departure so that the day was not completely ruined and we appreciated that. That alone would not have garnered a negative review from me, I get it, mistakes happen; but how you respond to those mistakes is what matters. So when I called during the week to hopefully get some form of reim or at the very least an official apology for the mistake, I was ignored! Five texts left on 'read', multiple calls not returned, multiple emails not replied to. Not once did I yell at anyone or give anyone a hard time, I simply stated that we did not receive the service that we paid for and I was hoping for some sort of refund or compensation for the trouble. Complete radio silence from the company. I don't understand what I did to earn such a disrespectful unprofessional (non) response. Be cautious to anyone considering this company, they use Zelle for their transactions and so when they make a mistake you have no way to get your money back and they refuse to take accountability for their mistakes.

Flagship Tours has been my go to company for years!! Mr. Stocks was extremely professional and an…read moreoverall great guy. They were able to offer outstanding customer service and their pricing is very competitive!!!

First, the 7pm Black loop is TOTALLY WORTH IT. Its cool enough, and includes 2 stops…read more They gave us too much time at the Dr King memorial and too little time at the Lincoln memorial, but seeing DC from 7pm to 9pm is the way to go, imho. But if its a hot or muggy day, the photos of smiling passengers will not be indicative of your red/blue line experience. These buses have no A/C, and if you want to sit al-fresco and its a sunny day, you'll be just as sweaty. Think: "summertime Alabama prison bus experience" and this will meet that expectation.

We had to wait twice for close to an hour for buses. bus did not pick up at an assigned location…read morebut on other side of street and could not get over to it before it left. One of drivers was not helpful when other customers asked questions. There were other tours which had multiple buses pass by while we were waiting for Big Bus.

Joe was the best bus driver i have had ever. He was a great tour guide and very funny. He is the…read morebest

I had a great experience. Our driver Arthur was amazing. He assisted passengers off the bus and…read moregave us a stress free trip.

Provided verification of date availability and a quote. When requesting the contract they didn't…read morerespond. We were able to contact via the phone and got confirmation only to have them email after saying it wasn't available and it was out fault. In addressing them again to see if this was a miscommunication, the owner Yulong Ma was extremely unprofessional, laughing when I shared this was upsetting.

Don't know how the buses are inside but outside they're driven like a wrecking ball. Was almost…read morerun over on 495 by plate number 042P89 on 29 May 2019. Driver decided he wanted to get over two lanes instead of one as he was merging.

This experience was absolutely the best. A fun day packed with education, humor, good company, and…read moretime well spent. Christian was the best tour guide, checked us in timely, and just the most friendly person to help answer any questions you may have. And ensure you make it to the next stop. There was a total of 3 wineries we visited, and each was unique and so special. I highly recommend this experience, especially for large groups of friends.

My friends and I had a lovely time. The tour was very organized. I highly recommend buying the…read morepackage that includes the tasting at each winery so you can enjoy being pampered.

Not sure what's worse.. the accident, the unresponsiveness of the company after the accident that…read moresent several of my friends to the hospital , or falsely accusing one of my guests(and friend) of insurance fraud. Beware! They outsourced our reservation and didn't mention till after the accident. Called them as well as the company they "outsourced" to after the accident and they stopped responding. Not a trustworthy company. Would take my business else where.

Great buses excellent service recommend it , our trip was amazing. Bus bus clean driver very…read morefriendly