The people who work in the office are GREAT! The previous bad reviews are years old and many…read moreowners/managers ago! The office folks are very responsive to providing information about the services they provide. The Strength and Balance classes they offer Mon--Thurs through Silver Sneakers and Silver & Fit are fun and very social!

The concept of Home Care by Design is great-having so many types of services under one umbrella…read more Unfortunately, it is run in a terrible manner. We had multiple issues with no shows, late arrivals, and incorrect billing. No one would call from the "office" to notify about late arrivals/absence. Our main caregiver was great but when she couldn't be there for some reason, the attempts to cover her shift was terrible. We even had one caregiver talking about her opinions regarding politics and abortions. Very unprofessional but I know Home Care by Design doesn't pay them very well at all, which contributes to their high turnover. During the initial sales call, everything we asked about was "no problem." Once we were under contract, the main issue we talked about became a problem. There were suggestions made over the phone regarding billing for long term care that sounded suspicious to me. When I asked for it to be put in writing, it wasn't. Do yourself a favor and avoid this company.

Hoosiers At Home exceeded our expectations. Hoosiers At Home showed compasion, honesty, and…read moreprofessionalism when we hired them to take care of our mother.

From the owner: We strive to be the premier choice of people seeking in-home, non-medical assistance in the…read morecommunities we serve, through quality of service and an honest caring spirit to all we serve.

Today was the first day I had an aide since last Tuesday!! I'm unable to do any housework, so my…read morehouse needed a lot of work!! Diana got everything done, including taking my trash to the curb! She also took me to my appointment at the pain clinic. She also thoroughly scoured my humidifiers, as when the air gets drier, I get nose bleeds!!

Home Instead Senior Care was awful to deal with regarding our mother's end-of-life care last…read moreautumn. We hired them to provide 12-hour night-time care, from 8:00 p.m. to 8:00 a.m., on Sundays through Thursdays. We were assured by them that they had, could, and would provide experienced staff for our needs. Our mother lay in her bed in her Assisted Living apartment, in hospice, with dementia and declining health, slowly dying. They did not meet either their obligations or our needs. Their one "experienced" nighttime caregiver, they kept pulling off the job for other, evidently more important daytime clients, and they kept sending us totally new and inexperienced caregivers who, frankly, didn't seem to care. Despite strict instructions to NOT SLEEP on the job, and the knowledge that we had nanny-cams in the apartment, one of the "substitutes" even brought her own blanket, and slept on the sofa for several hours at a time before we finally demanded she be removed from the assignment. Another person assigned to our contract cancelled routinely, at least once a week, on zero notice, with seemingly made-up excuses. The firm routinely failed to send a replacement. Their attitude was one of pretty words of regret and "so sorry," but, in point of fact, of flipping the problem back into our laps with no notice, no backup, and, seemingly, no qualms. The only solution to this problem which they left us, was for our closest family member, who lives 2.5 hours away in Chicago, to drop everything and drive down to "take the shift" for which Home Instead had been hired under contract. We finally had to fire Home Instead Senior Care for breach of contract. Finding a replacement on short notice was impossible. We ended up having to do the job ourselves. We did this by multiple family members tag-teaming observation of our mother all night via the security cameras. We had to then call the night nurse at her facility (since our mom had dementia and had no idea of how to use the call-for-help button) if there was a material problem. It was infuriating, insulting, and just added to our stress and heartbreak. This firm not only didn't lessen our burden, they doubled it at a time when we were desperate and vulnerable. Home Instead's idea of job performance was clearly "Family Instead." As an EMT friend of mine once said, "Run as from fire." This firm was just dreadful.

Where does Comfort Keepers in Lafayette get these clowns they call caregivers at? This caregiver…read morefor my tenant just sits on his a** and smoke cigarettes. I'm hard pressed to see where he has done any cleaning to my tenant's house. I only saw him once walk her dog around in the side yard puffing away. But now he sits on the porch puffing awhile while the dog is on a leash barking its head off which breaks her rental contract and the city ordinance. I'm the landlord who lives next door and it is a good thing. To add insult to injury the furnace filter has NOT been changed since November 11, 2022 since her boyfriend changed it and I furnished that one. It is also in her rental contract where it says: "It is the responsibility of the tenant to change the furnace filters every 2 or 3 months depending on the usage of furnace and AC." If your caregiver can't do the job than fire his a**! He got fired from the factory he worked at before becoming a Comfort Keeper caregiver. I have to remind her of other things. My tenant is skating on thin ice anyhow and this caregiver is only adding to her problems. I'm having enough problems with my tenant but I have been working with her to better manage her money so I don't get or better not get anymore notices from the utility companies that she paid late or hasn't paid at all and do things that your so called caregiver is NOT doing. I have to tell her when the furnace filters need to be changed just to see they aren't getting changed and other responsibilities that is hers. These 2 are grown a** adults that act like spoiled irresponsible children and I shouldn't have to baby sit!

From the owner: Comfort Keepers caregivers travel to clients' homes to provide care services and living assistance…read more Our work allows seniors and disabled individuals to live independently and as comfortable as possible. With our expert caregivers in your loved one's home, you can rest assured knowing he or she is receiving the best care possible.

I was so impressed with the staff, from the visit to get us enrolled to the angel that came and…read moretook care of my husband. They were very patient and gave me plenty of time to answer all my questions. Everyone was very professional and also showed their care and concern for both me, the caregiver and the patient , my husband. I would totally recommend the agency , for in-home care.

Visiting Angel's is an amazing company to be part of! I am amazed how amazing our Angle's are and…read morehow they go above and beyond with loving hearts.

I enjoy being in this environment. Everyone is so friendly. The facility is absolutely beautiful.read more

This is the second review I made, however the first one I didn't see posted for some reason…read more Anyway, the University Place is really a gem! The staff, professional and support are amazing. They all go 'way beyond' to support the residents in the Independent Living, Assisted and Memory Care. The residents are part of committees supported by Dave Kinder, the Director, to steer and keep the place focused on what is important to the residents who live and learn there. My mother lives here, since 2019, and it's the best decision she feels she could have made. Everyone is warm, welcoming and happy. It's a community, a home, a family-feeling and a place to call HOME for sure. I visit as often as I can from CA, and always look forward to seeing everyone again - staff, residents and administration. The best place ever for the seniors - where everyone is respected, supported and made to feel important and care for.