I enjoy being in this environment. Everyone is so friendly. The facility is absolutely beautiful.read more

This is the second review I made, however the first one I didn't see posted for some reason…read more Anyway, the University Place is really a gem! The staff, professional and support are amazing. They all go 'way beyond' to support the residents in the Independent Living, Assisted and Memory Care. The residents are part of committees supported by Dave Kinder, the Director, to steer and keep the place focused on what is important to the residents who live and learn there. My mother lives here, since 2019, and it's the best decision she feels she could have made. Everyone is warm, welcoming and happy. It's a community, a home, a family-feeling and a place to call HOME for sure. I visit as often as I can from CA, and always look forward to seeing everyone again - staff, residents and administration. The best place ever for the seniors - where everyone is respected, supported and made to feel important and care for.

Very unprofessional place of business, they offer me a job, text message me the day before I do…read moreorientation and ask me to do a 12 hour shift for that Saturday, before I could answer they text back less than 30 minutes later and tell me never mind they found someone. Then, the day of orientation, 930 am, I'm supposed to be there at 1, they call me and tell me they are pulling my employment offer because they found something on my employment background check( which is a complete fabrication) so when I asked for them to tell me what it was that they found Jamie could not answer me, she just said I was not a good fit for the position available!! Such dishonesty and unprofessionalism!!

Very unprofessional place of business, they offer me a job, text message me the day before I do…read moreorientation and ask me to do a 12 hour shift for that Saturday, before I could answer they text back less than 30 minutes later and tell me never mind they found someone. Then, the day of orientation, 930 am, I'm supposed to be there at 1, they call me and tell me they are pulling my employment offer because they found something on my employment background check( which is a complete fabrication) so when I asked for them to tell me what it was that they found Jamie could not answer me, she just said I was not a good fit for the position available!! Such dishonesty and unprofessionalism!!

I was so relieved to move my dad out of this place. Chronically understaffed (nursing staff double…read moreas dining room servers), no staff at the front door on weekends. Front office management is inept and not responsive to concerns and issues raised. Two stars are for the physical property which is newly renovated and lovely.

Assisted living? I would be ashamed to have my loved one living under their roof. Management…read moreis disrespectful, with lack of professionalism.

Cozy and old fashioned retirement and nursing home complex with some variety of quality services,…read moreaccommodating staff, and professional care, this is a great location as well. I visit about once a month to bring musical entertainment and notice an engaged group of nurses watching over a fun elderly bunch.

This is a beautiful facility with excellent, caring nursing staff and therapy. If you need rehab…read morein West Lafayette this is the place to go! The therapy team is very knowledgeable and works hard to get people back home after a hospital visit. For people who live here full time, it's a wonderful home like atmosphere. They have fun activities daily to keep everyone busy, and of course there's always Bingo!

Today was the first day I had an aide since last Tuesday!! I'm unable to do any housework, so my…read morehouse needed a lot of work!! Diana got everything done, including taking my trash to the curb! She also took me to my appointment at the pain clinic. She also thoroughly scoured my humidifiers, as when the air gets drier, I get nose bleeds!!

Home Instead Senior Care was awful to deal with regarding our mother's end-of-life care last…read moreautumn. We hired them to provide 12-hour night-time care, from 8:00 p.m. to 8:00 a.m., on Sundays through Thursdays. We were assured by them that they had, could, and would provide experienced staff for our needs. Our mother lay in her bed in her Assisted Living apartment, in hospice, with dementia and declining health, slowly dying. They did not meet either their obligations or our needs. Their one "experienced" nighttime caregiver, they kept pulling off the job for other, evidently more important daytime clients, and they kept sending us totally new and inexperienced caregivers who, frankly, didn't seem to care. Despite strict instructions to NOT SLEEP on the job, and the knowledge that we had nanny-cams in the apartment, one of the "substitutes" even brought her own blanket, and slept on the sofa for several hours at a time before we finally demanded she be removed from the assignment. Another person assigned to our contract cancelled routinely, at least once a week, on zero notice, with seemingly made-up excuses. The firm routinely failed to send a replacement. Their attitude was one of pretty words of regret and "so sorry," but, in point of fact, of flipping the problem back into our laps with no notice, no backup, and, seemingly, no qualms. The only solution to this problem which they left us, was for our closest family member, who lives 2.5 hours away in Chicago, to drop everything and drive down to "take the shift" for which Home Instead had been hired under contract. We finally had to fire Home Instead Senior Care for breach of contract. Finding a replacement on short notice was impossible. We ended up having to do the job ourselves. We did this by multiple family members tag-teaming observation of our mother all night via the security cameras. We had to then call the night nurse at her facility (since our mom had dementia and had no idea of how to use the call-for-help button) if there was a material problem. It was infuriating, insulting, and just added to our stress and heartbreak. This firm not only didn't lessen our burden, they doubled it at a time when we were desperate and vulnerable. Home Instead's idea of job performance was clearly "Family Instead." As an EMT friend of mine once said, "Run as from fire." This firm was just dreadful.