I will tell you this gentleman, Ruben took myself and my friend who was in the wheelchair who has…read moredementia to Kaiser in Union City. he was very kind. He said it was OK for me to ride with her in the Van. we went to the Kaiser in Union City did her appointment and she he let me ride back with her and he was so kind and so generous and so thoughtful. Ruben was an amazing man that really helped us and I know he had kids so that really made me feel more comfortable. He's a good man and I hope he gets a great raise for working with these people in blue skies wheelchair, cause he is very, very kind man. He cares about each one of his patients that he takes.

Great experience. Highly recommend. Will use Blue Sky again. Francisco picked up my mom on time to…read morearrive at her 99th birthday party. And was there on time to bring her home to her nursing home. Excellent service.

Used this service twice now. Very caring and supportive. Prompt arrival. Provided wheelchair upon…read morerequest as well as helpon steps in and out of house Friendly and courteous. Will definitely use them again.

I am writing this review on behalf of my mom. After being…read morereleased from the hospital today, she needed assistance getting into her home due to mobility challenges following a recent surgery. Your team met her at her house and helped her safely navigate the stairs using a chair lift. She could not be happier with the kind, professional, and caring team that helped her. There were two gentlemen assisting her--one was named Cameron and one named William. Both were absolutely fantastic. They were at her home between approximately 2:00 and 2:30 p.m., and I mention that in hopes that both individuals receive the recognition they deserve for their outstanding care and professionalism. They made sure my mom felt safe and comfortable throughout the entire process. They were quick and efficient while also being incredibly careful, checking on her frequently and asking if she was okay each time the chair lift moved. Their compassion and attention to detail made a stressful day so much easier for her. She said if she could give 10 stars, she would! She also wanted to mention that she would absolutely recommend your company to anyone in need of transportation or mobility assistance. She specifically asked me to leave a 5-star review because she doesn't use social media very much herself. Please make sure these two gentlemen receive the recognition they deserve, along with a huge thank you from our family. They made a tremendous impact on my mom during a difficult time, and their kindness was also a great help to my aunt and dad. Thank you for your professionalism, compassion, and outstanding service. We are truly grateful. One more thing to note, my aunt did not want me to forget about Serene (possibly the dispatcher or whoever answers the phones) she said she was extremely patient with her, kind , very helpful and just overall made her experience in getting the transportation for my mom that much better . Thank you Serene :)

I usually don't like to give one star reviews to businesses, but I had to share my terrible…read moreexperience with One Access. The driver himself was pleasant enough but the dispatch team was horrible in that they sent this driver all over the Bay Area instead of logistically concentrating him to the Peninsula. The patient had an appointment at San Bruno Kaiser at 10:45am so the pickup time was slated for 10:15am to accommodate the 14 minute ride time. Inexplicably, the ride didn't show up until 10:55am, even with repeated calls to One Access. The driver apologized for being late, blaming dispatch for sending him to Los Gatos for his prior patient ride. Worse yet, the driver had no partner, so loading a wheelchair patient solo took extra time. Unfortunately, we arrived for the patient's 10:45am appointment at 11:20am, leaving only about 15 to 20 minutes left for the actual therapy time. I asked the driver if he would just stay since we would be back out from the appointment in 20 minutes, and he just gave me the dispatch phone number to call when ready for pickup. Upon completion of the appointment at 11:40am, we come out and the driver is nowhere to be found. Calling the One Access dispatch to locate a ride, they tell us transport is behind schedule and would arrive at 12:15pm....not really acceptable making a wheelchair patient wait 35 minutes in inclement weather. Unfortunately, 12:15pm rolls around, then 12:30pm....no driver. So I call Once Access again and they said the driver is on his way and should be there in about 15 to 20 minutes. Finally, the van rolls around the corner at 12:50pm -- mind you, the patient has waited for over an hour at this point -- and to our astonishment, it is the same driver from the morning! Instead of assigning another driver, One Access overloaded this driver with multiple rides which has cascaded making other patients late. The driver informed me that after he dropped us off, dispatch assigned him 2 more rides up to San Francisco. It would have made more sense to have him just wait 20 minutes instead of making the patient wait over an hour -- unacceptable. One of the worst transports experiences ever, both to and from! Go with America West -- they are always on time, provide great patient transport experience, drive excellently, and usually have 2 people to assist with wheelchair patients.

Horrible, horrible, horrible. This is now the second time this firm has screwed up a very…read moreimportant medical appointment for a client that desperately needed to get this appointment. What is worse is that the firm doesn't have a back up in case a drive may be running late. The ride was for 1:30 and they didn't call to say they were running behind until almost 2:00P. Then they said they couldn't make it until an hour later. Horrible, horrible. I filed complaints with Kaiser and other firms as well. This firm is NOT to be trusted.

Yesu picked me up at my Oakland home and dropped me off at the EyeM Center on 30th Street for…read morecataract surgery. He was prompt, courteous and helpful. I will definitely use him again in similar circumstances. uber or Lyft may be less expensive, but not really suitable for medical transportation.

The service I usually use was unresponsive today, so I tried Yesu. The driver was able to pick up…read moremy relative within 90 minutes of my first call, retrieving her from her hospital room using Yesu's wheelchair and safely delivering her to her apartment in her assisted living facility. He even helped ensure that some belongings that I noted came home with her. The price was significantly higher than the other service, but they were timely, efficient, friendly, and accommodating in adjusting the price after a miscommunication with the hospital. I can strongly recommend based on this experience!

I had a very disappointing experience with this medical transportation company. My father and I…read morewere left waiting over two hours for a pickup, with little communication throughout the delay. As a result of the long wait, my dad was left exhausted and fatigued, which is especially concerning given that this is a medical transport service. When you're dealing with medical appointments--particularly for seniors or people with health challenges--timeliness and reliability are critical, not optional. We planned our day around this pickup, only to be left sitting and wondering when (or if) the vehicle would arrive. What made it worse was the lack of accountability. Calls to check on the status were vague, and no apology was offered for the excessive wait. Medical transport companies should understand how physically taxing these situations already are. Unfortunately, this experience added unnecessary stress and fatigue. I would strongly recommend looking elsewhere if punctuality, communication, and patient care matter to you.

I work at a retirement community in Emeryville. We called this company for a last minute pick up…read more I was in a panic and scrambling to find a ride home for my resident. I am SO glad I landed in the capable and caring arms of Centurion Medical Transport. From the very first call to this day...months later, I have been very impressed and completely satisfied with the professionalism and punctual service provided. I cannot recommend this company enough. They have been a dream to work with...I look forward to many more months of exceptional service. We appreciate the entire team at Centurion. Keep up the great work. I forgot to mention that they remembered my resident from transporting him years ago! I was impressed!

Very professional, courteous and helpful, always on time, and ready to help, we will continue to…read moreuse them

Great service! I had to arrange a ride after a minor medical procedure and Bay Safe Transportation…read morewas the perfect solution. Habib was very polite, friendly, and a safe driver. He was great about understanding my needs and ensuring my ride would be on time. Will definitely be using this company again in the future.

I have been using them for over a year now and am very pleased with their service. The Office staff…read moreare friendly, efficient and helpful. The drivers are personable and drive safe. They have to come up multiple stairs on a hill to pick up and drop off my elderly dad in an electric wheelchair, and they always do a great job. My dad is homebound, so he looks forward to their service. I highly recommend them. Tell them Lisa sent you!

I called for my grand ma but these people are rude and didn't care about anything…read more Horrible

Bay City Medical is the transport company you've been looking for!…read more Ray helped with a transport for my mother. 10/10, no notes. Exactly the level of professionalism, positivity, and can do attitude you'd want in any transport like this. They are now locked in my contact list for ALL FUTURE TRANSPORT.

5 Stars - Outstanding First-Time Medical Transport Experience - Highly Recommend!…read more I'm a 77-year-old Bay Area resident who had never needed an ambulance or medical transport in my life--until a sudden, completely disabling flare-up of osteoarthritis and severe gout left me unable to move from my bed. The thought of arranging transport to the ER felt overwhelming and a little scary. We called Bay Area Medical Transport at 6:30 AM for a ride to UCSF Parnassus, and they arrived right on time. From the very first moment, the entire process was frictionless, professional, and reassuring. The team was knowledgeable, calm, and completely at ease handling the transfer. Their stairchair technology was truly amazing--it made what could have been a difficult and painful process feel safe and smooth. They were hyper-conscientious about my security, safety, and comfort every step of the way. After spending the entire day at UCSF for testing, I needed a ride home and didn't hesitate to call them again. Raymond was the one who picked me up, and he was an absolute 5-star professional--consummate, caring, and incredibly knowledgeable. He made the return trip just as comfortable and stress-free as the first. As a complete first-timer with medical transport, I couldn't have asked for better care. I would absolutely recommend Bay Area Medical Transport (and Raymond in particular) to anyone who needs reliable, compassionate service--whether it's your first time or you simply want the best in the Bay Area