My gosh where to start. First off Kirk was the man at finding me a reliable car within my budget…read moreand getting me approved with a 587 credit score. He really out his nose to the grindstone and made it happen. I ended up driving away in an amazing 2022 Honda Civic Sport with only 8,300 miles on it!! I drive a lot for work and managed to also get me an extended warranty/service contract for 5 years- 150,000 miles which was the entire extent of the loan. Justin also was great explaining the features of the car and getting the paperwork done with me in under 45 mins!!! Any other time I've bought a car it was an all day ordeal. Sadly 3 weeks after purchasing the car, I was t-boned by another driver and my beautiful new car was totaled. I was devastated. After it was towed I needed to retrieve my belongings. But my title hadn't been transferred yet. So I called the office and the owner Jim Long answered and helped me. I had him on speakerphone with the attendant at the tow yard and after Jim was told what would be needed for me to get my belongings out of the car and have it released to my insurance, he got right on it. He personally made a trip to the DMV to get the paperwork and I was able to move the process along within 24 hours. So not only did Kirk unexpectedly get me financed for a pretty much brand new awesome car, but Justin had my old car traded in with all paperwork filled out and signed in under an hour and 3 weeks later after the car was totaled Jim went out of his way to get the paperwork needed to keep my insurance claim moving. I WILL NEVER GO ANYWHERE ELSE TO PURCHASE A VEHICLE AGAIN AMAZING QUALITY VEHICLES WITH UNREAL QUALITY SERVICE!!! One more important detail that shows how much class this place has and how caring they are is the first thing Jim said when I called about the paperwork was, "I heard what happened. Are you OK?" Where all other dealers would see this as an opportunity to sell me another car, not once during the conversation was anything about that mentioned. It shows you're not just some number with these guys but an actual human. That's why I'll be buying another car from Long's and I recommend you do the same!

I was deeply in need of a reliable vehicle at a very low cost. I was referred to Long's Auto Place…read morefor their quality and customer care by friend. Justin, Jim and the team at Long's worked with me and made me feel comfortable with my decision and stayed within my budget. I hadn't purchased anything late model used and knew there might be some work needed down the line. When I ended up having some repairs needed some time down the line, Long's was there to take care of me and did repairs at a fair rate and very quickly. Bob who runs the shop is a great guy. Now I won't go anywhere else for a used vehicle. Long's treated me like family so now I think of them as family!

everything needs improvement!!!…read more after over 20 years giving them my $$$$, i am done how dare them!!! let my mx-5 convertible, sit untouched all winter long with very little communication to me on any progress!!! they didnt even order the parts i requested please don't waste your time and money at brookdale mazda mitsubishi. they deserve absolutely nothing!

I started working with Chad Walczak about 3 years ago... talking about wanting a…read more Miata MX5. I wasn't ready to buy but he didn't mind, he conversed with me about cars and everything else. I have what is now a 28 year old Mitsubishi Spyder which I brought in for service at the beginning of each Spring. I would always stop in and ask more questions about the purchasing process. He was so patient with me. I finally did it... Chad is truly a treasure. He made sure everything was perfect every step of the way. Everyone needs to have an experience like this. It will truly change your opinion on what it's like to buy a car.

Highly recommended place, friendly staff easy finance approval. Ram is honest guy who can work…read morewith you so patiently. If you're looking for a car you can go here. They are approving GOOD CREDIT, Bad credit, no credit history. They also have super nice cars.

I bought 2015 Ford Explorer, it is running good and smooth, I recommend this place, good staff, RAM…read morewas helpful, navigated me throughout the whole process. East and fast process. Clean cars and kind staff.

I never knew buying a car could be so easy. I was warmly greeted and treated like family. I ended…read moreup buying a car that couldn't be more perfect. I recommend this place over and over. They have a customer for life.

BUYER BEWARE. The car we bought had a parasitic electrical drain that was not disclosed upon…read morepurchase. The car's battery would drain if left sitting longer than 24 hours. Jackson Auto East did a good job of pretending to be concerned, and doing nothing. I took the car to another mechanic who discovered the source of the electrical drain. Jackson Auto East suggested that I somehow did something to the car to cause this to happen. I reported them to the Better Business Bureau. Rather than address the specific issues I raised, they just kept denying responsibility. I spent an additional $2800 to get the car in running order. I have noticed a pattern in reading other reviews of this company. Do yourself a favor and stay away. Please go to Better Business Bureau here for details. https://www.bbb.org/us/mn/maplewood/profile/used-car-dealers/jackson-auto-east-0704-14003013

Went here to buy a used car and the car we wanted had a chip in the windshield…read more When we asked about repairs, the manager told us they would only fix it after we buy the car because someone else could want it and they might notice the chip, so they wouldn't need to fix it. He said this was their policy despite also saying 4-5 times it would cost him nothing to fix. Made me concerned about what else they don't fix unless someone notices it. He also said water getting into the chip/crack and freezing (putting the integrity of the windshield at further risk) wasn't a worry because the chip was too small, which is just fundamental misunderstanding of how liquid works. Bought the car and the repair person confirmed the chip would have gotten worse if not addressed so the manager really didn't know what he was talking or was lying about it.

Unfortunately the worst car experience I've ever had. I was buying a car from out of state and made…read morethat very clear to the salesman. I specifically asked him to send me a video of any damage or wear done to the car. He sent me a video, barely panning over the interior of the car and said "There is no wear on the seats". After receiving my car, I noticed the awful damage on the interior of my car. Even after having to fly down to Minnesota and drive the car back because shipping was delayed three times, they are making me either pay to have it shipped or drive it back down and fly home. Genuinely would describe this as a scam. I am extremely disappointed in how awful and unprofessional this experience was and will never even consider buying from them again.

This is a quality dealership. Customer service is excellent and all of their agent's are polite,…read moreknowledgeable, and fair. If you're looking for a used car, this should be your first stop.

Had a car being saved for me and they were the one holding up the sale of the vehicle to repair…read moresomething. Turns out while being held for repair before purchase they sold it to another party. Very shady and misleading. Wouldn't recommend

I am sickened by the company and but John/Jon more importantly. Myself and husband reached out this…read morepast weekend about the Transit XLT 350 we were told they were closed. Monday we went to the lot in St.Paul and we were told the car was in great condition the tv in the vehicle would be great for our 10 children and John had just gotten a oil change and a CO2 sensor replaced which he kept saying was the full point inspection We took it on a test run and we thought everything was great we heard some rumbling while driving but didn't think to much of it. John asked my husband to fill out paperwork and we would have the car that day even dropped off to us we asked multtimes did he get an all point inspection done on it and he repeatedly said YES and followed up with the CO2 sensor was replaced and a oil change he even said while we were walking outrhe full point inspection proof was in the folder with the car fax in the car fax folder. That wasn't the truth it wasn't in the folder. Today Wednesday we go to bring the car to his recommended auto shop to get the full point inspection and before we left John asked if we were going to his recommended location(1 hr there and back) we told him no. We found a different auto shop. Once the full point inspection was done I as well as my husband was shocked and scared as well as disgusted. The shop the frame of the vehicle was so unsafe we honestly shouldn't even drive it back also the transmission was being held up by a wooden plank as well as multiple parts of the inside of vehicle under the hood had multiple Zip ties holding different parts together amongst many other big issues and at the end of the day it would cost about $30,000 to get this car fixed to deem it as up to par & the vehicle probably wouldn't last 6 months let alone a shorter time period. The shop did say please please get back to the car lot as soon as possible as this vehicle is very dangerous and we don't recommend you even driving it. We drove it back Of course John wasn't back but Ron I believe is his name called him and I spoke to John on the phone and I told him I was disgusted and so disturbed that he was going to allow not just myself and my husband but also our 10 kids get in this vehicle as well as he knew and was fully ready to take our $20,000 with no remorse and how could he when he has a child himself as well. He repeatedly said he just got an inspection (the co2 sensor and the oil change) and then when I told him I don't care about that he then changed his tune to I was lying and the shop I took the car too was lying and he wants proof so he can reach out well I hung up on him .Ron I believe is his name . He's sorry for any confusion and any inconvenience and they would never sale a bad car and this man named Nick looks over the cars and they bring all of there cars to Minneapolis for inspection and to please send proof cause they have no record of clue what I'm talking about I tried to send over the proof but my husband just wanted to get out of the vicinity of the car lot and the people so Ron gave me his card I told my husband lets go and ill send once we get in the car and also in the car ill be calling the attorney when Ron heard me say that he said " Ill pay you for your inconvenience and the money spent on the all point inspection ($110) and anything else we will make this right. I'll attach proof of the all point inspection. Did I mention we brought two of our kiddos with us both days our 1 yr old son and 5 yr old daughter. We unknowingly had our children in a vehicle that wasn't just unsafe for myself and husband but also our two children. Is $20,000 worth twelve lives? He wasted our time as well as his. Beware everyone please.!!!!!! Also no one has reached out to us no call email or text that alone shows they don't care. I'd like to add John asked if we were going to drive to his recommended shop for inspection because he clearly knew the car wouldn't make it a hr to the location and hr back to the dealership.

We bought our 2020 Ridgeline from K and I Auto in 2022, and we got an incredible deal on a great…read morevehicle. Ivan has been awesome, and we will for sure buy all our vehicles from K and I! Bob B.

I dropped my Hyundai Ioniq 6 off at Walser for routine maintenance and tire rotation. I was…read moreprovided a Lyft ride to my workplace and kept updated about the work being performed via text and also a short video. The car was washed and fully charged after all the work was completed. Once I was ready to pick up the car, a Lyft ride to the dealership was provided. Overall it was a great experience having my car maintained by Walser Hyundai in Brooklyn Park.

I've been coming here since 2019 and keep coming back. Danielle was amazing to me during my car…read morebuying process. She was incredibly understanding of my nervous state (I'd had a car accident 6 months prior and was veeeery shy about "getting back in the saddle"), she took the time to listen to all my concerns and to find out what I truly wanted (and didn't). She also helped me get set up with an aftermarket remote start. She's a superstar! I've had all my maintenance done here since buying my vehicle. Everyone in the service department is wonderful. They make it convenient to schedule appointments either online or by phone and communicate every step of the way. There is also a really nice waiting area with various seating options, a couple of TVs, and free popcorn and beverage options. If you're looking to buy a vehicle or need service done, I highly recommend this place. I've never been disappointed.