Buyer beware! We purchased a used minivan from this dealership and they neglected to disclose known…read moreissues with the vehicle. The van we purchased had 95,000 miles on it and within 1 week of our purchase we found out both the transmission and the ABS system need to be replaced (estimated at $3,500). There are "check transmission" alerts that trigger when you get the vehicle over 55 MPH (or 2100 RPMs). We were unfamiliar with the area when we did the test drive, so the dealer suggested the route we should take (conveniently an area where we wouldn't get the vehicle up over 55 MPH). The 90-day warranty does not cover this unless there is a "mechanical failure", so since the transmission hasn't actually left us stranded yet, there's nothing we can do. I will NEVER buy a vehicle from this dealership again!

I found East Metro Motors online while searching for a winter type vehicle. I called Steve at East…read moreMetro Motors and he was extremely nice and helpful. Steve had recently opened this dealer but has had many years experience in dealing with automobiles and customer service. Steve had an explorer that had a few miles on it but was in great shape. I love the vehicle and the service Steve provided and would recommend this place to everyone.

Had a great experience purchasing a 2013 Chevy Cruze from them. They were honest with me, and…read moreanswered all my questions. I also got a great deal on the car, and they helped make the process very smooth. You should absolutely check them out!

Bought a 2001 car here last year in summer and by winter (4 months later) it had been in the shop…read moretwice already! First was alternator problems then was battery problems. To this day I still have issues with it. Just another used car place that'll do what they can to scam you.

I purchased a vehicle from CarMax on Feb 20th and they had it shipping out of MA within a day and…read moreby Feb 28th they killed the EV's 12V battery by failing to put it in transport mode and plugging it in. The vehicle was then stuck in Chicago for 4 WEEKS. They failed to follow warranty processes of car manufacturers and tried to tell me they couldn't get it serviced until April 14th. I called the manufacturer and they got the service appointment moved up to March 19 (three business days after I called). The manufacturer had to do everything to get the situation resolved as CarMax didn't help but tried to claim credit that their team got the appointment moved up. CarMax got the vehicle back on March 24th and couldn't get transportation arranged for 4 days. Remember they originally shipped it out in one day but the local General Manager tried to tell me it was so extremely complex to ship this vehicle thus the delay. The vehicle is still not here five weeks after purchase; Chicago is only 6 hours from us. I will never buy another vehicle from them again. We have to ask for updates while everyone up to the store manager just makes excuses. If it weren't for the EV configuration, I would have bought from someone else a month ago.

Let me start by saying it's been a HORRID last 2 years for me. From losing a job (FOUND A NEW…read moreONE!), not having an apartment work out and moving back home with my parents, lost my only car from a crash, and having to walk to work in -20 weather everyday during winter 5 days a week. I tried so hard. I felt like giving up. Everything I thought I had was gone. It all went downhill. I decided to save and chance it going to buy a new car. My team at Carmax worked their tails off. It felt like my hopes at first were low due to being rejected by almost ALL car companies. (Ford, chevy, VW, ect!) CarMax made my process easier than the others! But why? I used the app to find my prequalified options and finally found the ONE! She was a beauty. I said to myself "that's my car" I still cringed at the thought of rejection hence my credit score, REPO history I was trying to grow and overcome... within the minutes of finding the car, I did a loan application. I kid you not 3 minutes later I have a blue sparkly screen that said "CONGRATULATIONS YOU HAVE BEEN APPROVED" I cried.... it worked fast for me. I was shocked. I was astounded by how fast the application was and approval and how EASY. The next day at work I was getting eager and nervous and doubtful still! Like "maybe it was fake?" So I read reviews and of course all companies have them. You can't honestly base someone else's experience off yours. So I doubted half the fake reviews that consisted of people probably never bought a car from them anyway! Bianca from the team called me to catch up and confirm the process to tell me how things were going. She even asked me how I was doing and how she was excited to say it was approved.... Soon after Brianna a sales rep called and confirmed and told me I needed insurance on the car & a deposit and I could come in. So I agreed and said I'll do it in the morning. The morning comes I get eager, I buy the insurance hoping to god it wasn't fake or false hope because the application, it was just simple and fast. My other dealership experience with ford was 4+ hours!!!!! I got eager & called CarMax and said "it's done" and I'm eager for the car. CarMax people called me back saying "COME IN ITS READY!" So I drove 2 hours to the CarMax my car was at. On my way down about 1 hour in JOHN from CarMax said "I'm sending a fast application so we can hurry the process and get you in your car fast!" John was amazing. He listened to me rant how excited and how far I'm coming for my car. John listened to me on the phone and it was the most humane conversation I had with someone in a long time. It was my 1 good thing that's happened to me in a whole 2 years. It felt like a true "CarMax Miracle " I had a giant bow on my car when I turned around!!! It was so beautiful. My heart melted. I felt relieved. I could breath for once and go home in my car!!! We go in and finish my down payment & he handed me the keys. I drove off with the biggest grin! what I received was the best customer service & professional opinion/help. I have never doubted the experienced staff at CarMax I never doubted the team/business. I doubted myself. And I never doubt Anyone at CarMax because The integrity, courage and pride is all attributes that were displayed. when in hopes to purchase a car, I will never doubt CarMax with professionalism. In this case, it was about Helping me and making my life a little bit more better. NOT ONCE WAS IT The dealer saying "this car" or "you are only allowed this car" or something the dealer wants to sell you. It was all WHAT I WANTED. I've been to about 8 dealers both corporate & local. This was the FIRST THAT DID NOT SELL ME A CAR BUT SOLD ME A FRIENDSHIP AND LOYALTY. I PROMISE YOU CAN WALK IN AND YOU WONT BE SHOVED IN A CAR YOU HATE OR DON'T EVEN LIKE. YOU made my life better. I can now go to work with ease and go home not freezing and crying from exhaustion. I CAN GO HOME TO VISIT MY FAMILY. Thank you. P.s thank you for the free snacks and drinks provided by my CarMax CarMax, Maplewood, MN & online services. I love my new Car

My gosh where to start. First off Kirk was the man at finding me a reliable car within my budget…read moreand getting me approved with a 587 credit score. He really out his nose to the grindstone and made it happen. I ended up driving away in an amazing 2022 Honda Civic Sport with only 8,300 miles on it!! I drive a lot for work and managed to also get me an extended warranty/service contract for 5 years- 150,000 miles which was the entire extent of the loan. Justin also was great explaining the features of the car and getting the paperwork done with me in under 45 mins!!! Any other time I've bought a car it was an all day ordeal. Sadly 3 weeks after purchasing the car, I was t-boned by another driver and my beautiful new car was totaled. I was devastated. After it was towed I needed to retrieve my belongings. But my title hadn't been transferred yet. So I called the office and the owner Jim Long answered and helped me. I had him on speakerphone with the attendant at the tow yard and after Jim was told what would be needed for me to get my belongings out of the car and have it released to my insurance, he got right on it. He personally made a trip to the DMV to get the paperwork and I was able to move the process along within 24 hours. So not only did Kirk unexpectedly get me financed for a pretty much brand new awesome car, but Justin had my old car traded in with all paperwork filled out and signed in under an hour and 3 weeks later after the car was totaled Jim went out of his way to get the paperwork needed to keep my insurance claim moving. I WILL NEVER GO ANYWHERE ELSE TO PURCHASE A VEHICLE AGAIN AMAZING QUALITY VEHICLES WITH UNREAL QUALITY SERVICE!!! One more important detail that shows how much class this place has and how caring they are is the first thing Jim said when I called about the paperwork was, "I heard what happened. Are you OK?" Where all other dealers would see this as an opportunity to sell me another car, not once during the conversation was anything about that mentioned. It shows you're not just some number with these guys but an actual human. That's why I'll be buying another car from Long's and I recommend you do the same!

I was deeply in need of a reliable vehicle at a very low cost. I was referred to Long's Auto Place…read morefor their quality and customer care by friend. Justin, Jim and the team at Long's worked with me and made me feel comfortable with my decision and stayed within my budget. I hadn't purchased anything late model used and knew there might be some work needed down the line. When I ended up having some repairs needed some time down the line, Long's was there to take care of me and did repairs at a fair rate and very quickly. Bob who runs the shop is a great guy. Now I won't go anywhere else for a used vehicle. Long's treated me like family so now I think of them as family!

I never knew buying a car could be so easy. I was warmly greeted and treated like family. I ended…read moreup buying a car that couldn't be more perfect. I recommend this place over and over. They have a customer for life.

BUYER BEWARE. The car we bought had a parasitic electrical drain that was not disclosed upon…read morepurchase. The car's battery would drain if left sitting longer than 24 hours. Jackson Auto East did a good job of pretending to be concerned, and doing nothing. I took the car to another mechanic who discovered the source of the electrical drain. Jackson Auto East suggested that I somehow did something to the car to cause this to happen. I reported them to the Better Business Bureau. Rather than address the specific issues I raised, they just kept denying responsibility. I spent an additional $2800 to get the car in running order. I have noticed a pattern in reading other reviews of this company. Do yourself a favor and stay away. Please go to Better Business Bureau here for details. https://www.bbb.org/us/mn/maplewood/profile/used-car-dealers/jackson-auto-east-0704-14003013

We have been steady customers of Elite Motor Sports for the past three years. Both my son and…read moredaughter have 1998 Subaru Outbacks. Their repair work used to be done at the local Subaru dealer. We found that Elite Motor Sports offered a much better experience. I like being able to call a shop and then actually speak with the mechanic about the cars problems and repair options. You just don't get that kind of service at a dealer. David has done a lot of work for us, including two head gasket jobs, timing belt/seal replacement, top end rebuild, and a radiator replacement. David stands behind his work and he knows Subarus. We highly recommend

I saved over $300 on my break job. Tires plus wanted over $800! Great customer service and fair…read morepricing for mechanical work. Highly recommend!!!

I found a listing for a used 2012 Honda Accord on Facebook Marketplace and messaged Shawn. He was…read moreeasy to work with, communicative, and gave me a great deal. I was able to drive off with the car within a couple days of first messaging him. Would definitely recommend to anyone looking to buy a great vehicle!

The service team at Merit is professional, dependable, and trustworthy. I have taken my Chevy to…read moreMerit for over three years. Every time, the team has provided exceptional service and taken best care of my vehicle. I recommend Merit Chevrolet without hesitation. Thank you to the entire team!

Merit Chevrolet is the worst. They do not operate with honesty or integrity and they tried to con…read moreme into paying $2,200 for repairs that were NOT necessary for my vehicle. I brought my Chevy Equinox 2020 in due to a check engine light coming on after the freezing temperatures as I had purchased my extended warranty through them when buying out my lease. They had no issues ripping me off for the $200 diagnostic fee after going in with a common code P0299 that this make and model see in cold weather. I told Scott, my "service advisor" all about the code and error message my vehicle displayed. He said they'd need to take it in and run diagnostics. I brought my car in at 7am and got a call around 2:46pm. I was told about "all this work" that needed to be done and that my warranty would not cover it and it would cost $2,200 to fix everything. I was shocked but something didn't sit right. I told them no, I'd go some where else. I called the warranty provider Zurich to ask some questions. They found NO RECORD of a claim being filed OR record that anyone besides me called to discuss my coverage so fun fact, the dealership LIED about calling but were obviously familiar enough with my issue to know it wasn't covered. They still had to audacity to charge me the $200 diagnostic fee! AGAIN which was presented to Scott from the beginning. To make the matter worse, I called a local family owned garage to explain my issue. Over the phone the shop owner asked me about the code and error... he then said this is a known issue with my make and model vehicle and as long as that is the issue the fix would be a $9 part and about an hour tops for labor. He also provided a GM alert that was sent to his shop THREE YEARS ago about this issue and printed it for me. I am not a mechanic but I'd expect a GM dealership to know more about their vehicles quirks/issues over a local family owned shop. I have attempted to contact Merit Chevrolet on this issue with zero response! I want my money back for the unnecessary diagnostics. Be aware of this place and their tactics unless you want to be conned into paying $2200 for a $150 fix or to pay for a diagnostic fee that is unnecessary! Merit Chevrolet is the worst. They do not operate with honesty or integrity and they tried to con me into paying $2,200 for repairs that were NOT necessary for my vehicle. I brought my Chevy Equinox 2020 in due to a check engine light coming on after the freezing temperatures as I had purchased my extended warranty through them when buying out my lease. They had no issues ripping me off for the $200 diagnostic fee after going in with a common code P0299 that this make and model see in cold weather. I told Scott, my "service advisor" all about the code and error message my vehicle displayed. He said they'd need to take it in and run diagnostics. I brought my car in at 7am and got a call around 2:46pm. I was told about "all this work" that needed to be done and that my warranty would not cover it and it would cost $2,200 to fix everything. I was shocked but something didn't sit right. I told them no, I'd go some where else. I called the warranty provider Zurich to ask some questions. They found NO RECORD of a claim being filed OR record that anyone besides me called to discuss my coverage so fun fact, the dealership LIED about calling but were obviously familiar enough with my issue to know it wasn't covered. They still had to audacity to charge me the $200 diagnostic fee! AGAIN which was presented to Scott from the beginning. To make the matter worse, I called a local family owned garage to explain my issue. Over the phone the shop owner asked me about the code and error... he then said this is a known issue with my make and model vehicle and as long as that is the issue the fix would be a $9 part and about an hour tops for labor. He also provided a GM alert that was sent to his shop THREE YEARS ago about this issue and printed it for me. I am not a mechanic but I'd expect a GM dealership to know more about their vehicles quirks/issues over a local family owned shop. I have attempted to contact Merit Chevrolet on this issue with zero response! I want my money back for the unnecessary diagnostics. Be aware of this place and their tactics unless you want to be conned into paying $2200 for a $150 fix or to pay for a diagnostic fee that is unnecessary!