Everything! We won't be back! They don't follow instructions, are very unorganized and…read moreunprofessional. Our older dog had to spend over 5 hours for a really bad haircut due to their extreme lack of customer service. Absolutely unacceptable! Pics of his choppy ears and tail and coat that is not as short as requested. He has never looked like this from any groomer he has been to in 14 years.

Boarded my 3 Dogs for the 1st time here and never again. My dog was scared to go outside and staff…read moredragged her all the way 2 the door by leash choking her with a collar rather then get her harness my dogs never wear collars. she has issues with her knees have the video to prove it when they saw it all they could say is they have had multiple reports with this same person and then says but don't worry she's back in training when I was assured staff was already fully trained. My dogs slept in playroom since they always stay together, I asked if I should bring their beds and was told it was not necessary cots or pallets would be provided but if I wanted to bring something from home like a blanket or toy to have a familiar scent so I provided their blankets. One of my dogs is 15yrs old and has health issues and as I said my other dog has issues with her knees and they were forced to sleep on the concrete floor with only their blankets I brought. Also wanted to bring their huge bowl they drink out of and is enough for 3 dogs and was again told not too they had plenty of bowls. I have videos showing only one small bowl for my three babies to share was there at closing till someone came in on the weekend the next day. When I made multiple complaints finally a pail was brought in which I was told they should have had from the start. I made my complaints and was told that management would be talked to and they would mention compensation because they agreed I didn't not get the services for my dogs that I was assured I would and the incident with dragging my dog was wrong. I waited over a mth and no one ever got back to me I reached out today and was told it was not mandatory to provide cots or make pallets well why the heck didn't you say that and let me bring my fur babies beds when I asked instead of saying you would provide that and refusing their bowl. I was told no compensation and that there were two bowls in there when I have proof there was 1 and why did they bring a pail in then when I complained? Plus more than anything dragging my terrified baby. I will never board my animals there again since it's excuses and no accountability. To say you sent the same person u have had problems with before since multiple complaints about them from other people back to training after it took me showing I had the video of my fur baby being dragged. That person shouldn't even be allowed to work there if it's not just me complaining. Just terrible and I hate to have to post this but it's necessary. I will not say that no one there is good because that's not true. There are some staff that truly love the animals but unfortunately this took place and ruins it for the good ones.

We boarded our dog here during a short business trip and had an absolutely heartbreaking…read moreexperience. Our dog is a sensitive, anxious boy -- this was his first time away from home. We provided everything: his crate, toys, custom-cooked meals (beef, carrots, rice), dry food, water and food bowls, even a special chew stick. All they had to do was keep him safe, fed, and take him out. When we picked him up, they casually said he was "fine" -- just "a bit aggressive during the storm." That's a lie. They wouldn't even bring him out to us. We had to open the kennel ourselves, and he came out *terrified,* shaking, and trying to escape like his life depended on it. Once in the car, he shed an abnormal amount from stress. When we got home, the horror became clear: - His bowls and food containers were returned empty, but our dog was starving. - The chew stick was missing. - He drank and ate frantically as soon as he got home. - He struggled to urinate, and when he did, it was dark brown, thick, and painful. - He could barely poop -- then suddenly had 5 massive bowel movements and 11 urinations within few hours. His stomach was rock-hard and painful to touch. This poor dog clearly wasn't let outside, wasn't fed properly (if at all), and was likely locked in a small room for two days like in jail. This is not just unprofessional -- it's neglectful and cruel. I regret ever trusting them with my dog. If you care about your pet's health and emotional well-being, please go somewhere else. P.S. A year and a half ago he was a small puppy and this place under previous owner. This time dog was never been outside for 2 days. Never fed. He was very scared. The quality of this dog's "hotel" scared even German Shepherd! If I can put -10 stars, I would. There is no qualified stuff there and overall all conditions for the dogs are terrible. Super small place, packed with scared dogs all types and they are barking so loud all the time, so you can't talk to the stuff at all. So the stuff didn't even have a chance to hear any instructions of your dog. This place is not for a dog you love, definitely!

My pup is always happy when I pick her up. God bless the staff- I'm a nurse and don't think I…read morecould do a doggy daycare.

PLEASE! PLEASE! DO NOT TAKE YOUR DOG TO NOAH'S BARK AND PURRS!…read more On 17 May, at 8:55 a.m. , I took our little 18 month old Shih Tzu/ Bichon Frise' mix, to Noah's Bark and Purrs to be groomed. He was matted but not horribly. I was told by Stormy that he would have to be shaved down, and i was also asked to sign a waiver, because shaving mats can cause or reveal injuries. Stormy stated that pictures would be taken to show how he was matted, after being shaved. At 1:47 p.m. , I texted to see how our little fur baby was doing, Stormy replied that he was doing well and that they would call shortly. After being notified to pick up our baby, when arrived Stormy came out later and began showing me the pictures. Not one time did she mention his injury, as she was scrolling through the pictures, I saw the pic with our baby and a bloody cut on the left cranial region. She explained that this happens when a dog is matted and gets shaved. Then, she brought out our little fella. He had this glue substance over his cut and it was still bloody around the area. She stated that she didn't realize that she had injured him because he didn't make a sound. She stated that our little baby was okay and that I should take him home and let him rest, because she had spoken with the Vet about his injury and that the Vet instructed her to cover our little fella with the glue substance. We later learned that the Vet was not working, but has been retired for several years. I told her that I would like for our fur baby to be seen by his Vet, to take a look at his injury. Stormy stated that it was not necessary; because he's going to be fine and that I would incur a Vet bill. I don't understand why she said that she didn't hear him make a sound when he ended up receiving 5 stitches- believe our poor baby yelped with an injury as such. First, I was NEVER notified, prior to picking him up, that our poor baby had incurred an injury during grooming. I did not realize he was injured until I saw the pictures. Secondly, Stormy made excuses that this is something that happens, and she never did apologize- only more excuses, and how she has 20 years experience. Thirdly, if it was a serious injury why would she called a Retired Vet for instructions and why wasn't we notified. Upon leaving Noah's Bark and Purrs, I immediately went straight to our baby's Vet, despite Stormy suggesting that I take him home to rest, upon arrival, his Vet, I explained what happened and they took him immediately and begin treating him. He was clipped and clean around the area, and soak the glue to remove it. Not to mentioned, our baby required FIVE STITCHES! We are so furious as to how this occurred from shaving a matted pet, and he was not severely matted! If I taken our fur baby home, he could incurred a serious infection and GOD knows what else. He also had a temperature of 101. I'm positive it was from the injury and stress which Stormy and her 20 years' experience incurred.

This place is so good to my cranky little dachshund. They are definitely dog people here. They were…read morevery understanding and accommodating to all her quirks. She responded well to the kind staff. The place itself is in an older strip mall, and when you walk inside it's quite spacious -- absolutely no stacked crates, and they clean often. They even washed Coco's bed and blanket for her. I will certainly be using them for future travel dates because I know my dog is in good hands here.

Been taking my cats here for years to get them groomed. Very friendly staff. They do a great job…read moregrooming.

Recently took my tripod Yorkie for grooming. New to area and based on online reviews decided to…read moretake her to The Animal House for grooming. She is a 10 year old who has been groomed regularly her entire life with only one incident of injury (a cut in between her paw pads). All groomers have consistently praised her for being a sweet dog and a pleasure to groom. Dropping her off found facility appearance and greeting was pleasant. When I picked her up the owner advised my dog was kind of squirmy during grooming. Immediately upon returning home she began persistent licking and chewing all over her body and it was obvious that either her skin was very irritated or she had possibly picked up some fleas. Upon inspecting her I found she had multiple clipper burns on her belly and on the insides of her rear legs. Also noted her hair cut was pretty choppy and overall it did not appear she had been groomed by an experienced professional. After 5 days of the constant licking and chewing I took her to the veterinarian to see if it could be determined what was causing such terrible irritation. Vet believed she was having an allergic reaction possibly to the shampoo as when she examined her closely found raw spots all over her body but no visible evidence of fleas so she put her on a 15 day course of prednisone. Now after 7 days of prednisone she is much better. Vet expressed that maybe she shouldn't be groomed there anymore. Based on the poor quality of cut, multiple clipper burns and such serious skin irritation I don't believe we will be using this groomer again.

Ky and her husband did a great job taking care of Eli. She was patient when he was nervous and not…read moreas socialized as the other pups but helped him to come around and warm up to the other pups. He was there for long term boarding and he'll be back for daycare, if he behaves! Great experience so far and very flexible hours.

Awesome dog daycare , boarding and training. Our dogs love…read moregoing to Mercies, they get so excited when I park. The staff is excellent with our large dogs. We never have had a bad experience here. They treat the dogs like family. I have also taken advantage of Max the dog trainer. We have done group classes and in home class. The classes have made a big difference with obedience and behavior training. We will continue to support Josh and the staff at Mercies, try them out! You will not be dissatisfied.

We have bern staying in Fort Walton Beach for several weeks with our Australian Shepherds. In our…read more"neighborhood" we noticed Mercy's Stay + Play dog boarding, daycare, and grooming. While our pups are not the doggie daycare type, they were stinky. I stopped in and spoke with the owner, Josh. I was impressed with his passion for his business and his knowledge of the Fort Walton Beach area. After talking with him, I completed an information sheet on the dogs. It was great to see the vaccine records checked before the dogs could be groomed. Kaylee, the groomer, called me and we scheduled the appointments. Over the phone, Kaylee was so personable. In person she was so professional and positive about our dogs. When we picked them up, the dogs both smell good and are SOOOO SOFT. If we lived here, Kaylee would be our groomer! Thank you Josh and Kaylee. We are happy that we found Mercy's Stay+Play!

Treated my fur ball of love like she was There family,…read moreexcellent clinic thank you! I will continue to take my dog to Companion Hospital.

The care that our pets receive is average. The cost for the care has become outrageous. It always…read moreseems that one procedure leads to another only to be followed up by another. And the cost just keeps going up. There hasn't been a visit within the last few years that bringing one pet in at a time cost above and beyond $500. Would not recommend if you're not ready to spend, spend, and spend. Companion is known locally as the most expensive in town.

I heard someone say once they wish they could clone her and it's funny because I have said the same…read morething several times before. Emily is so great with our dog Sami. It's extremely hard to find someone you trust with your precious animals and she is so good with every animal I've ever seen her with. She really reads the animal and meets them at their level which I think makes her extremely unique. I don't think of her as a Pet Sitter or a dog walker she's much more than that. Our dog requires special care due to aging and we fully trust Emily 100% not to mention she has become like a member of our family. I highly recommend Emily of My Spoiled Pet to take care of your precious fur family.

I truly can't say enough wonderful things about Emily and her service. I am so glad I found her…read moreover a year ago. Trust me when it comes to my pet ChiChi I don't throw five stars around easily. Emily exceeded every expectation! She is kind, knowledgeable, confident, nutrition savvy for pet's needs and passionate about what she does. You can really see that she loves animals. I am a world traveler and need a sitter often. She is so incredibly flexible that she will even come and stay at our timeshare. I never worry about my baby because I know he's with someone that is truly reliable and trustworthy! I highly recommend Emily!