I booked a rental car with this agency while visiting the Azores through the company Azores…read moreGetaway. It is located directly after security and if there is more than two people in line, be prepared to wait some time. They do it staff the spot early in the morning for the arrivals, but rather it's more staffed in the afternoon for the departures. The biggest issue with this agency if you're an American traveler is if you think your credit card or auto insurance will cover your rental you are mistaken. They will require a €10,500 deposit in a credit card to cover the cost of the car in case there is an issue. Yes, that large number is correct. So they string arm you into getting insurance, but really the cheapest one will get you what you need and it's less than €100 for the week. I figured it was the cost of not worrying about the tight spots and non-standard roads of the island. They do take a while to check out and the cars are not very close to the counter so be prepared to walk up a hill to get it. When you do get it, be sure to heavily inspect it for marks and scratches. There will be a lot and you want to make sure you're covered. There is also a warning about a €25 cleaning fee if the car is not returned in the same condition it was received. The gas station close to the airport has a self wash and vacuum, so check that out to get rid of those last couple euros you have and try to avoid the charge. Lastly, return is easy. You'll drop it off at arrivals. They'll do a quick walk through and then take your card to return your deposit.

This place will rip you off.....Be careful I rented a car drove it less than 2 miles then is broke…read moredown they told me I abused the car in the 2 miles I drove it mean while myself my wife and my three kids were stranded on the side of the road. The rental place was less than 2 min away and it took the staff 45min to get to us then they charged me to fix the car $3,600 and then charged me for an upgrade due to that fact that the new rental car was a higher rate do not rent from here or if you do just hand them your wallet cause there going to rob you anyway.

I got a seven day car rental included with my package with Azores Getaways, and I'm very satisfied…read morewith how that turned out. I picked my car up at the airport right after going through passport control, and was directed to my car after minimal fuss. It was a manual transmission, which was definitely a good thing because it helps to be in control of your gears when motoring around this hilly island. The Peugeot 108 handled everything well, including a surprisingly tough reverse gear. On the second day my car wouldn't start. I'd driven it plenty the day before, but for some reason on day 2 it wasn't getting going. Wasn't the battery; the lights were all fine. My hotel (Terceira Mar Hotel) got Hertz on the phone and they sent someone over with a replacement car in less than an hour. I don't know what the original problem was, but I couldn't be happier with the resolution. Renting a car is definitely the way to enjoy a week on this island. Driving around and exploring the smaller and larger towns was an absolute joy.

Rented a car from Hertz at the Lajes Airport. Once my family and I picked up our luggage, we…read moreheaded over to the Hertz counter. We then waiting for 20 minutes for some one to arrive to help us. The process of pickup the car took about 1 hour. We took so long that the plane we arrived on, was taxiing on the runway to leave while I was walking to the car I rented. The car they gave me was nice but the brakes were squeaky. Not sure if it needed brake but overall, the car was good. When I went to drop off the car there was no one at the counter. The hours stated they were open 6am -12am. I was there at 7am and no one was there. I called and texted the number that was supplied and received no response. I left the keys under the door and headed to Checkin for my flight. Overall the car was good but customer service was lacking.

This. Ompanu is expensive and when I returned the car to the hotel I had to wait an excessive…read moreamount of time til the agent showed up. I showed up early by 20 minutes and had to wait 45 minutes for someone to show up. Totally unacceptable. The car had little power to get up any of the steep hills on the island of Terceira. Would not recommend this company.

I would never recommend this rentacar, since last month I went through the most adverse and…read morestressing experience in years, regarding damage penalties, invoices and waste of time. Thanks.