I *DO NOT* recommend best care kennels! Smiley & Hope have gone there for years with doggy daycare…read morewhen they were younger & staying at the kennel whenever I go out of town. - MIXED UP their belongings AND LET OTHER DOGS STAY ON SMILEYS & HOPES BEDS AND PISS ALL OVER THEM - Told me "its not just common sense to keep things in order same with food medications" - RUDE RESPONSES such as "got to go to work I don't have time for stupidity" - LACK OF ACCOUNTABILITY - Deflection/ blaming What happened: This past trip that I went on in December my dogs stayed at best care kennels. When I picked them up smiley & Hope both had a gross dirty residue on their fur. I asked for smileys & hopes bed back and the owner was very hesitant to give me their dog bed back.. I persisted and he said okay let me go find it for you. He brings the bed out and it was grimy. I got a friend to load it for me while I put the dogs in the vehicle. When we got home we unloaded everything and I got the dogs settled. The next day I was unpacking and trying to figure out where that nasty smell was. I realized it was the dog bed and when I picked it up and was taking the cover off to wash it, the smell hit my nose harder and it reeked of piss. I had to throw it out because it had this rancid smell of piss. (CONTEXT: SMILEY & HOPE DO NOT GO TO THE BATHROOM ON THEIR BELONGINGS & THE OWNER TOLD ME THEY HAD NO ACCIDENTS). So, after I threw the bed out, washed the clothes I was wearing that the bed touched & showered (it smelt that bad) I finished unpacking. The next day (2 days after their stay) as soon as I got a chance, I sent a message to Best Care kennels to let them know about the situation and that I was disappointed & angry after spending that much to board them that I had to throw out their dog bed, that they requested I provide. (In the past I've thrown out a ton of toys that came back from best care kennels smelling like piss but the toys are less expensive so I just toss them). I brought up my concern cause I am not okay with having to buy a new Large/ XL dog bed for every kennel stay for the future (as these are expensive $80- $100+) I was met with a complete lack of respect, rudeness, zero customer service 'skills', blame, deflection & a complete lack of accountability. I was trying to resolve these issues and I am glad that it took place over Instagram messenger so I can share some of the things this "business" said. I will attach screenshots. They argued with me for a couple of hours before even 'apologizing' by saying "we are sorry you feel that way". As of today, they have now replaced the beds with thin cheap ones. I am happy they replaced the beds but I still never received a proper apology and will NOT be bringing my dogs back there due to: - their rudeness - lack of accountability - lack of being organized and stating that it's not common sense for their business to be keeping track of dogs belongings/ food / medications etc THAT IS EXTREMELY CONCERNING AS MY DOGS HAVE ALLERGIES AND CAN NOT HAVE THEIR FOOD BEING MIXED UP. I also feel concerned for any dog that is on medications that stays at best care as it's "not common sense to keep track of".

We've been using them for over a year now. They provide very good boarding services and seem to…read moregenuinely care for our pet. Our dog is so happy when he goes there that we call it "Going to the spa". Strong recommend. Rates are reasonable as well.

Every time we go, it's always a great experience with Erin at Canine Academy…read more Our puppy gets to meet new friends and learn all sorts of new things -- and so do we! We also love how Erin responds to questions we might have whether we're in or out of class. Thanks for your help with training, Erin!

This is a relatively a new store. In the past year, I have been here several times. It's always a…read morepleasant visit. The store is big, clean, well lit. with lots to offer. Staff is friendly, and helpful. - Pet food and treats, options appear endless. - A large selection of toys. - We did our puppy training at this location. It was fun for our golden retriever puppy. He looked forward to it every week. - They offer services for pet grooming. - custom laser etch dog tags is available, user interface is easy for customer do it yourself.

Unfortunately I have to give the whole store a bad review as it's actually only the adoption center…read more(pet save) that bring it down. The old lady ( Monique) felt the need to push my 4 year old back by the face to stop her from seeing the cats. I'm still waiting on a call back from head office!

Great pet business. Unique in every way from their products, services, all the way to their…read moreeducational tips and facts they lay out to interested customers. The owner's Katt and Derrick are always willing to give a helping hand and listen to anything their is to say; they always give my pet attention and ask how he is doing which makes it so comfortable for me to ask questions and open up. I can also get everything I need in one place at one time; I recommend that anyone who loves their pets to go their any day. Lynn, North Bay, Ontario Canada

Seriously I was so happy to hear that Dr Boyle had moved to this clinic as my 2 very nervous dogs…read morelove her! I went for my first appointment with my easy dog (I have 3 in total) and it was an amazing experience. The vet tech Shea was so good with her and my dog didn't want to leave. A few weeks later I went with one of my nervous boys and they were so good and patient with him as well. I am thrilled to have found a vet clinic where my dogs are comfortable and happy. Are they cheap? No but really very few places are these days. They are cheaper than where I was going and while options were discussed for blood work etc nothing was forced on me and I wasn't made to feel guilty about saying no like I was at previous places.

I was a client of this vet clinic for over 25 years, and was always very impressed by the wonderful…read morecare that all of my family's pets received. Sadly, a few years ago the clinic and whole vet practice was bought-out by a corporate investment company which has the sole purpose of maximising profits. Ever since then, the fees have kept going up and the service has gone down. I would recommend finding another vet to care for your beloved pets. Try to find a clinic which is owned and operated by the actual vets - NOT a chartered accountant investment bro!

Seriously fantastic! Cannot say enough great things about the staff here!! Super kind, helpful,…read moreknowledgeable and honest. All the vet services i've encountered so far are VERY affordable, and they offer so many options of care in case cost is an issue. Absolutely would not bring my cats anywhere else in the world. Thank you Cassells team!!

In the past 6 months we had to put our beloved little dog down. The staff and Dr. were so amazing…read morein explaining what little Jorgie was going through. The care and respect the whole office gave to my husband and I through our grief was absolutely top rate. Thank you for your concern and care of our girl and of us. Thank you so much.