This used to be my go to vet clinic for years but the recent service has continued to decline rapidly. 1, the double charged me for the same vaccine on one occasion. (They did fix this but I had to catch it) 2, they gave my dog more vaccines than requested. (Gave me a credit for my next visit, although they shouldn't have messed up on something so big) 3, they didn't prescribe my dog the needed medications for an ear infection due to nursing and when done nursing, they wanted me to pay for another visit. So they wanted to double charge me for the same service that wasn't fully treated. It's clearly all about the money for them. I would advise don't go here. The manager Addy is absolutely no help. read more

I took my son's cat because he had to go out of town. Poor thing is allergic to fleas and was in a mess. The meds and shot did great for her and her fur is returning and she now comes out and plays. We were so worried. It has been a couple of months and she has become a normal, playful cat! Everyone at the clinic was so concerned and helpful. Thank you all. read more

Very quick and professional . They really cared our worried and what our cats needs were and addressed them rather quickly

Wonderful staff, and have continued to provide amazing care for each of my animals for several years.

Check out the before and after photos. $138 later they caused her eye to become fully open and enlarged and they expect us to pay over a hundred dollars for another appointment if it doesn't heal in the next few days. I shouldn't have taken her to see them, they caused more harm than good. P.S. Addie, I removed the review before I saw your email. I did speak to the tech saying this was unacceptable and I asked how much it would cost for another visit where we sedate my dog and the answer was it'll be cheaper than this visit, but will still cost me. Y'all harmed my dog even after I tried to do all the right precautions and then emailed me to say I'm not welcome back because I wrote a review after I already tried to work with your clinic? I wrote an honest review about how you harmed my dog and your response isn't to apologize? This review definitely stands up to the one star. read more

Animal Care Clinic - Veterinarians Near Me - Round Rock, Texas

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My dog started having skin sores in Feb 2025. Took him into his wellness annual and told the vet about it. She said he needed to be bathed more often.....uh excuse me but that's bullshit. He is bathed once a month. she completely blew it off. so this continues and worsens for the next 2 months. took him in again. she didn't look at his skin, didn't take any scrapings, just put him on antibiotics. it went away for about 2 months and then came back with a vengeance. By that time I said the hell with these idiots and took him to Great Oaks Vet Clinic. OMG! Great Oaks Vet... they took skin scrapings and he had bacteria AND yeast infections and was on meds for 4 wks! My vet at Great Oaks put him on antiseptic shampoos, concentrated fish oils and probiotics to prevent this from flaring up again next spring. I am so furious at the lack of care from Animal Care Clinic. They are completely incompetent. HENSLEY was our vet there. She is worthless!! Beware! If you need a GREAT vet clinic go to Great Oaks Vet in Round Rock. They rock!! read more

I had a very sick cat that needed treatment but instead I got a disinterested vet that refused to look at my cat and proceeded to tell me she was fine and take her in if she gets worse.. Only to later find out the cat was pregnant, had two deeply infected eyes that needed to be removed and on top of that she had a tapeworm infestation. The front desk and reception is A1 I just prefer a vet that does their job. read more

After going to this vet office for over 15 years, I discovered that the office manager dictates how service is rendered. I ask to speak with Dr. King who took care of my dog for the last 5 years and had set an appointment for my dogs annual shots today 11/03/2025. The office manager called me 1 hour before my dog's appointment and canceled my appointment. I wanted to discuss with the vet my last service and interaction with this office manager. I called back to speak with my vet and they refused to let me speak with the vet today 11/03/2025. If your vet doesn't want feed back about services that were provided, I would suggest you look to a vet office who respects their owners pet and the service rendered. I would tell you to avoid this company known as thrieve as they are about the money and not your pets health. They also refuse to let you speak with the vet about services and their staff interaction. read more

Why do we drive from austin for our frequent vet visits...Dr Jill! Wholistic, compassionate and thorough, she's been the vet for our fur family for over a decade. This practice is excellent with geriatric pets. Always current and well equipped, the staff goes above and beyond. We need multiple forms filled out for therapy dog work every year, and they are helpful and pleasant about this endless task. I know if there is something we need to look into, Dr Jill will let us know! Best vet ever! read more

Animal Care Clinic - Too cool for the lazar tool! Waiting for cold lazar therapy when I injured my leg. Dr Jill is so very careful with our eyes! - Veterinarians Near Me - Round Rock, Texas

I highly recommend this veterinary clinic, they took great care of my golden retriever puppy yesterday. read more

Animal Care Clinic - After vet visit - Veterinarians Near Me - Round Rock, Texas

We have doctored at Animal Care Clinic with our male black lab/Pitt mix for 6 years and have absolute trust in the entire staff. They are very caring, compassionate, and gentle. Rocky has received wonderful care for routine check ups, seasonal allergies, ear infections, and after care for bacterial meningitis (initial treatment at an emergency clinic). Most recently he had surgery (a gastronomy) to remove fabric/string he swallowed after chewing up part of a cat scratching post. The staff was so supportive and kind to us and Rocky received excellent surgical answers post surgical care. We will continue to bring Rocky here and highly recommend this location to others. read more

The front desk and communication are awful here. We love Dr. Hensley! We however do not love the way we were treated the last time we tried to make a sick appt for our pet. I attempted to make an appt when my dog has a bloody nose and was extremely sick. I was told to use the televet, when I let them know I had a request in for over 24 hours in the televet. The nurse opened the case and closed it without reviewing it rather than admit they missed the request. Then never called back or followed up. When I called the lady was nasty on the phone and could care less about my dog being sick. The clinic is great for shots ext but when your pet is sick there is NEVER an appt or anyone that cares about it or you have to pay an extra fee to be seen soon. Sadly with an elderly dog I feel we will have more sick visits and I don't want the stress of being treated poorly added to having a sick animal. read more

I LOVE Dr. Jill and the entire crew at ACC!!!! She's funny, down to earth and just all around cool...and so is her entire team. They're just fun people to chat with in general. They are definitely pet people in the same way we are and do everything they can to take care of my girls. About 2 years ago my sassy cat Jazmine, who is 18, started on a downward slide as older cats often do. I tasked Dr. Jill with making sure she didn't pass or I would lose my mind, and I didn't give her any other options. Here we are, 2 years later and she is still going strong today! She even gained a little weight. And my sweet lil 15 yr old, Missy, is healthy as a horse with no sign of slowing down either. In docs for my family I tend to look for functional medicine practitioners so when Dr. Jill went back to school to add the homeopathic side to her practice, I was thrilled. It's great to care for my animals the same as I do my people. I would recommend them to anyone who wants a clinic that will care for your animals as well as you do. read more

Animal Care Clinic - Jazmine: "I'm the queen of the world!" Missy: "Get off my head, ya fat-arse!" - Veterinarians Near Me - Round Rock, Texas

If you're looking for a new vet, look no further! EVERY doctor at this clinic is AWESOME!! I've been coming here for almost a year and this is the BEST vet clinic I've ever experienced. The vet techs are stellar, the receptionists are kind, caring, and very welcoming, and the doctors are just amazing. I know my Maine Coon is in excellent hands every time we visit. They've been caring for him since he was 8 weeks old. It's very obvious that everyone here truly loves animals. I can't say enough good things about this clinic. You and your fur baby will be very happy here. read more

When I got my pup Apollo I was looking for a vet in the near area. Service is great and on time. The last couple of times he has been seen by Dr. Hensley. Dr. Hensley has been awesome and so informative. I've yet to meet her in person due to curbside only being offered but over the phone she is great. She takes her time answering questions and offering helpful info. I do look forward to meeting her one day in person. Typically he is seen quickly and we are given all information needed for discharge. We also get reminder phone calls prior to visit and follow up calls day after. I would definitely recommend anyone looking for quality care for their pet to be seen here. read more

We'd been feeding a stray cat for several weeks when one morning, she showed up in distress with a terrible wound on her right rear hip. Not wanting to leave her outside for infection to take over, we brought her inside for her morning meal. We then began calling local veterinarians, knowing it was a long shot to get an appointment on short notice. Like the other veterinarians we called, Animal Care Clinic was fully booked for the next several days -- however, unlike all the others, they made an effort to fit us in to their schedule, given the severity of this cat's wound. They saw us within the hour. The cat's treatment took several days, and we got regular updates from Lauren, who not only described the wound's healing progress, but the emotional state of the cat as well. At this point, we'd made a commitment to adopt this cat and so news of how she was accepting the treatment was comforting. In addition to the updates from Lauren, we got a call from Dr. King, who was amazing. She immediately understood the dynamic of a new cat with an injury and gave perfect advice on not only what treatment to follow, but what we should and should not do when we brought the cat "home." She covered everything from wound care to bonding with our new friend. Everything she suggested worked out and the wound is now almost fully closed; infection never became a concern, thanks to Dr. King. We're so thankful for Dr. King, Lauren, and the staff at Animal Care Clinic, who helped us to heal and adopt our beautiful new young cat. They'll be our go to clinic for all of our other cats and dogs. read more

AMAZING staff. They really manage the waiting area well and help the visitors with nervous animals. They don't force animals on to a cold exam table. They understand animal behavior better than any Vet I have visited in my 35 years of pet ownership. I would travel to this vet even if I moved 50 miles away. read more

We love the doctors, front desk staff? Not so much. It took me 2 weeks to get them to send a prescription to PetMeds. They 'said' they faxed it twice, not so. Got on the phone with them, they said 'We're calling PetMeds pharmacy right now, goodbye" Not so, they never called. Still no prescription. I finally had to call PetMeds and ask them to call the vet, which isn't really their job. PM got it straight and refill was approved and shipped same day. It took them all of 10 minutes. BEWARE - IF YOU HAVE CRITICAL MEDS TO GIVE OUR PET, PLEASE FOLLOW UP WITH YOUR PHARMACY, DON'T RELY ON ACC AND ALWAYS GET A PRINTED PRESCRIPTION ! read more

If you really love your pet (and I know you do) and only want the very best care from an honest animal clinic, then this is the place for you. My fur babies and I had come here for the last 4 years (I recently had to put my last pet to sleep). I don't plan on getting anymore animals in the near future, but if I did, I would come back here in a heartbeat! I can only speak from my experience with Dr. K. & Dr. Jill because they were the only ones who treated my pets on a consistent basis. Both of my pets were purebreds, a Bengal cat & a Mini Schnauzer. Dr. K. & Dr. Jill were extremely knowledgeable about both breeds & what types of issues they can have & how to address them. They were so good about educating me in regards to what was going on with either pet. They explained things so that I was able to really understand what I was dealing with. They always gave me the best and worst case scenarios. They never pressured me or tried to sway me one way or the other. They laid out my options & always let me make the final decision. Then, they respected & supported my decision. They were sensitive to my financial situation & never tried to upsell me or take my money unnecessarily. They were available to me by phone and/or email, which during this last year and a half of Covid, meant the world to me. I was always in the loop even though I hadn't been able to go into the exam room with my babies. When it came time for me to make the difficult decision to put my pets to sleep, I was fully informed about what to expect during the process. Dr. K. was the one who was with me during this time with my Bengal & my Schnauzer. She took her time & then let me spend the time that I needed with each one, to say my final good-byes. I could go on and on about how amazing Dr. K. & Dr. Jill are in my opinion but I honestly believe that you couldn't go wrong with anyone who works at this clinic. I can't complete this review without praising the rest of the staff here who have become like family to me and will forever live in my heart!! The assistants that work in the back with the vets are also amazing. Suzy & Nathalie are the assistants that I met with the most but I have found all of them to be very kind, compassionate, and loving towards me & my babies. They are a wonderful source of comfort when it's needed the most. The staff at the front desk are also kind, compassionate, patient, loving and understanding!!! Again, I have to say that Tricia, Trish & Lilly are the ones who I've had the pleasure getting to know the best but you will be in good hands with anyone here. They will always give you a big smile & encouraging words. They will make sure that you and your pet family are well taken care of! They will really make you feel like family!!! read more

I love Animal Clinic. All of the staff are professional and very compassionate. I've been going there for years and they have always been accommodating. I'm partial to Dr. Jill, her concern for my animals has always been a comfort to me. And she laughs at my joke. Chris Pettis Poole read more

I would advise against visiting this location. My dog Charlie and I visited there last week and they charged us $800 for an x-ray, which felt rushed. They never looked at him or did a physical in front of us. We called the vet on Saturday to ask what else we should do for my dog, who continued to feel sick. They did not pass us to the vet and told us to take him somewhere else to an emergency clinic. They don't care about patients or owners. All they care about is charging us. The purpose of this review is to prevent others from making the same mistakes we did. Despite the fact that I didn't mind paying $800 for my dog consultation, I think they should at least talk to my husband and give us advice if he still feels sick. It wasn't something they wanted to deal with. They don't care... read more

Friendly staff, brought our cat in for a checkup and they helped us find affordable treatment for her teeth. Front desk staff is great, and vet & tech were so knowledgeable about everything we asked. 100% love this place! read more

I found this Veterinary Clinic on Yelp. One of my dogs developed a respiratory infection. Making an appointment with easy, plus they had a $10 off coupon on their website. Everybody there was great, and even though my dog was nervous the whole experience went great! I have decided to start bringing my other three dogs here as they need Vet services. read more

Animal Care Clinic - Veterinarians Near Me - Round Rock, Texas

Dr Jill is AMAZING. She truly cares and she is quite knowledgeable about the latest research going on about medicines, food and treatments. I don't want any other Vet to care for my dogs from now on. Thank you very much for being AWESOME, Dr Jill. read more

Thank you for taking care of Fritz today. Fritz is not always a friendly dog and they always make it seamless and easy for us to visit. He is known to be aggressive with other dogs but they always make sure we can make it work. Fritz loves Dr. Hensley! He has nipped at Dr. Jill (I am still so sorry!) but she is wonderful too and has tended to all of my family's cats and dogs! I am truly blessed to have you guys as our vet office. Thank you. read more

Animal Care Clinic - Veterinarians Near Me - Round Rock, Texas

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I don't normally take my dogs here but I've had to take both of my dogs here during the pandemic for "emergency" care and the service has been excellent. They are very caring, professional, and direct, which is what I like. I would recommend them for whatever your pet's needs are. read more

Used to be a great place under Dr. Jill. Just had an appointment last week for my bulldog, and everything that the doctor said and/or diagnosed ended up being incorrect. The best part is that I knew it was incorrect, and so she refused the service that we were requesting after I started asking questions about the incorrect diagnosis. One week after the appointment, and everything the doctor said was wrong or didn't happen. read more

I'm so thankful to have found this gem. Staff is friendly, kind, and professional and they operate with covid safety in mind with flexibility to meet client needs. I have two senior dogs, each with their own health challenges. The team here does an excellent job of accommodating my nervous girl (props to Nathalie for her flawless fear free blood draws), hearing any concerns or observations I may have, and coming up with a solid treatment plan and consistent follow up on any testing results. My dogs are family and I know we're in great hands here. read more

We have been to this clinic twice now. We take our cat for his yearly shots and exam. We are still pleased with them and the way they treat our cat "aka" the baby. Will continue to use them and recommend the clinic to everyone. read more

It was my dog and I's first visit here today and we had a fantastic experience, everyone was so kind and helpful and you can really tell how much they care about the animals they treat. We will definitely be returning and I will definitely be recommending to anyone who needs a reliable clinic to take their pet to. Thank you Animal Car Clinic! read more

I am a recent transplant to Round Rock, and my first order of business was to find a great vet for my two dogs, Cookies and Voodoo. They are both seniors, highly anxious dogs, and both the vet tech, Asia, and the doctor, Dr. Hedler, did their best to keep the dogs calm during their appointment. Voodoo poops when she's scared (I am sooooo sorry, I can't take this dog anywhere) and everyone was very professional and easy-going about the mess she made. Dr. Hedler went as far as wiping my dogs' butts to negate their smelly anal glands. She gave me great advice about how to help one dog lose weight, and Asia gave us thorough advice about vaccinations and preventions that are highly recommended here in TX. Both my dogs have some dental issues and Dr. Hedler is the first vet we've ever been to who actually went in and examined their teeth prior to the dental appointment. She was calm and gentle with them, and was able to get into their mouths - no other vet has tried more than a few seconds to look. I am so happy we've found Dr. Hedler and the great team at this clinic. We look forward to having a great relationship with everyone! read more

I love Dr Jill - However do NOT purchase their Pet Insurance Program!!!! I carried the insurance for 3 years making monthly payment, during which period we only had healthy dog visits. When the policy was purchased I was sold on the fact that it could be canceled at anytime. I was recently diagnosed with Cancer & had to move North to be close to family, thereby forcing me to cancel the pet insurance. After having paid over $1200 (over 3 years), I am being told I owe them an additional $130? I have asked twice for an itemized detail of those charges, which I have yet to receive. Instead of providing the requested detail, they have started to accrue late fees (I question if this legal?). The individual responsible for collection on this pet insurance, is a bulldog (actually bulldogs are nicer). She calls while I am in treatment at the hospital (but it is not possible to respond with voice mails for her after hours), she also sends emails ( but her email inbox is full, making it impossible to respond to her emails). During a period when I am fighting for my life/health I really don't need this woman's bu!!$h!++. Honestly, I find it shocking that someone as extraordinary & kind as Dr Jill would associate her business with someone as unprofessional & rude as the individual responsible for their pet insurance program? read more

We see Dr. Hensley and have been please with her treatment on our animals... This review is about the rest of the staff, especially the front office staff! Unfortunately they are not in the business of customer service and have been extremely rude when calling to schedule appointments, and really all interaction in general. This last appointment was the second time the front office has sassed off to my husband and been unprofessional in their attitude. Even though the doctor said we do not need to schedule an appointment for a nail trim, we do because of a prior attitude problem. So upon scheduling this appointment I told the lady on the phone that we needed a morning appointment before 11, because my husband works at 11:30. She said 11 on Friday was the soonest. Scheduled that, and he brought our dog in at 10:45. Upon arrival he called and requested curbside. They never came. He called to make sure they knew he was still waiting and they said they were aware they were running a little late for the 11 appointment. My husband continued waiting and then received a text to bring our dog inside (guess they forgot about the curbside). The goes in and continues to wait. At 11:15 he asks if anyone is coming to get our dog for her 11 appointment. The front office then begins to argue with him that her appointment was at 11:10 and they are only a little late. Why would they feel free to change an appointment just to suit their schedule, when I was perfectly clear that the latest we could schedule was 11. Again this is the second time we've had a horrible interaction with the front desk. The first time it was because they didn't want us to bring our dog in for a nail trim without an appointment, even though the doctor said we could. They then cut her nails too short they bled, and told us our dog needed to go to pet smart to get her nails trimmed. A huge turn off!! Guess we'll be looking for another vet. Too bad since we referred a lot of friends to this place. read more

Wow! 10/10 recommend!! The staff here is so so great with our cat Eevee. We are new cat parents so we have so many questions and concerns since she is FeLV+ and having GI issues. They are so patient with us and answer every question we have! Not only have they helped her with her GI problems, they have also helped us with tools to keep her as healthy as possible for a long and happy life! read more

We were fortunate enough to have our fur babies be seen by Dr Hensley when she was at a precious location and we are willing to drive anywhere in Austin to have her and the staff take care of our three cats and three dogs! She is knowledgeable and passionate about what she does but also knows how to talk to humans and is always patient with us when we have questions. Some clinics make you feel like you are rushed in and out but not Dr Hensley and this office. Her and her staff (especially Christine) are amazing and we know she always has our families care and best intentions in mind! read more

If you want to spend more on your dog than your kids, I recommend this vet clinic. Talking to them about what each appointment will cost is like opening a toll bill... actual cost was $3.00 and you have to pay $37 because of fees. This is how I feel every time I go here. If that doesn't bother you, they are nice and good with my dog, I just don't like hidden fees and games. Not cool read more

We adore Dr. Jill! When we got our puppy a month ago from the shelter, we were at a loss of how to pick a vet. Because of positive reviews, we made the choice and are thankful we did. All of the staff is kind and caring! read more

I am so very thankful for Dr. Hensley! She is so professional, compassionate, and the most CARING Veterinarian I have ever met! I am 100% convinced that she has added years to my Maltese's life! She has managed his diabetes, performed surgery, fought off infections....all of it for years! I will definitely follow her wherever she goes...even if it's out of the state of Texas....because she's that GOOD! I have complete PEACE knowing that I am giving my fur baby the BEST possible care there is for him. There is no other, like her! Everyone there is super nice...Christine, and Michelle make you feel right at home when you walk in! It's a great place and my dog Butters loves going there because he is shown so much affection! read more

BEWARE!!! MONEY HUNGRY!!! We brought one of dogs here because of chronic ear infections, asked that this establishment would get our records from our previous vet. They insisted on running more tests that we had just had done to diagnose bacterial infection. Sent us home with antibiotics, flush, and follow up appt. We come back to follow up charged another office visit, other fees and more ear flush , scheduled for another follow up visit which brings us to exactly one month 1k later... we scheduled a new puppy check up and shots for our new member. I show up and staff seemed frazzled. They go to the back, I'm assuming to speak with doctor... they said I was late for the appt and there would be a 20 dollar fee to work in my puppy. I couldn't believe what I was hearing, I just paid 450 to them not even 48 hours prior and it was a insult that I was asked to pay fee... come to find out they canceled the appointment because I didn't respond to the Sunday text for my Monday appointment that was confirmed on Saturdays follow up for my first dog. MONEY HUNGRY!!! I will not patronize this establishment had my pets records transferred immediately. read more

My experience with Animal Care Clinic and in particular Dr. K was nothing short of amazing! They took such good care of my dog Beni, who we believed had ingested ibuprofen :( We could immediately tell that Dr. K really cared. She was able to put us at ease in a very stressful situation, and we could feel we were in good, professional hands. Animal Care Clinic makes every effort to care both for dogs and concerned dog parents alike. It was great to know that the love of our life, our dog Beni, was in such wonderful hands with Dr. K and Animal Care Clinic, and we will definitely go nowhere else from now on! That trust is invaluable. Thank you guys :) read more