During a recent vacation we found ourselves in our car with our 13-year-old Lab when our cellphones…read morelet us know that we were under a tornado warning and should seek shelter immediately. A kind woman directed us to Tractor Supply and we ran in just as the heavens opened. We stayed almost an hour until the emergency ended. Everyone there was exceptionally kind. They pulled out some rocking chairs and let us know that there was a vet clinic later that day if our old girl needed anything (apparently they sponsor those regularly). We are so grateful to the entire staff!

I can always find things I need in their store with fair prices. Customer services are flexible and…read morehelpful. It is now my go to store.

Pet Smart employees are so helpful and will guide you toward the products you're looking for. They…read morewill help you select if you are unsure, tell you what the difference is in the products. there are always dog treats at the checkout, and our dog is fully aware of them. she loves walking through the store with us and eight times we let her pick out her own treats. We are very satisfied with PetSmart, especially being able to wash your pet for $10 which includes the towels, shampoo, conditioner, and brush your comb. Also, you can dry your dog with their electric dryer. It's an all-around pet place to go with full service.

My boyfriend and I brought our dogs there last week, only to walk in and to find that the groomer…read morewas screaming at one of our dogs as she yelped in pain because he had her front paw up past her back well beyond her range of motion. If I didn't shout to stop and let her go... he would have broken her leg. He looked up and laughed saying "oh is this your dog" she was visibly shaken and in pain. We left immediately- the fee was waved for the hack job they did, but more than that- the physical pain and trauma they did to my dog. We contacted the veterinarian who stated she was very fortunate I walked in and they monitored her for damage. She was sore and had a limp for 2 days following our trip for a simple nail trim and grind. We called and spoke to the district manager who initially laughed at my boyfriend for being upset and then later apologized for doing so. They stated they would review the video- and get back. They never did. There is nothing this company can do for our family- we just wanted the acknowledgment that this occurred and apology, along with a promise that this won't happen to anyone else. This company cannot do that... each day, they put dogs in harms way; it's disgusting.

A great boutique for pets. Excellent outdoor gear for dogs and very quality apparel. Interactive…read moretoys and games for dogs and cats. There are excellent food choices and many locally made treats. The owner is very knowledgeable about breeds and needs for each. Adoption and rescue discounts with documentation from a shelter or rescue group.

From the owner: Our business specializes in ensuring you and your pet have many happy memories. Whether it be a new…read moretoy, a tasty treat, or a quality item that your companion long for, we have it for you. If you have a dog, cat, bird, or small animal, our store will ensure their happiness will grow when they come here.

I am new to aquariums. I have been to 5 different pet stores in the past month. That said, when I…read morewent to One Stop (OSCP) and walked in, I was not pounced on by staff. I had time to look around at everything I needed. I was stopping in to find a test-kit for my fish tank since I am having issues. I have gone broke trying to get this 29 gallon tank!!!!! So I was very surprised when Dan, had a 30 minutes talk with me, answering my questions, steering me down a sensible path and saving me a lot more money then I was needing to spend. I thought their tanks were great for a busy store. Fish were pretty and looked very healthy. They had a superb selection of live plants, tank backgrounds, fish foods, plant foods, etc. They did have pricey tank decor but that is the #1 observation I have made everywhere, tank decor is as expensive as gas. This store is 35 minutes away from my house, I will be going there and considering this my "GO-TO" fish store. Out of the 5 I have been to, they are reasonable in pricing all around. They could be a little less, but they could also be a little more. This price issue is a reason I will continue to return for mostly affordable fish tank needs. Dan is GREAT! I hope to grow a long term relationship with this staff member as his knowledge, kindness, willingness, and courtesy to save me money, made this a 5 star review! I will call ahead if I can to see if he is working, so I know I am getting consistent advice of how to be a aquarium hobbyist. Thank you OSCP!!

Clerks sincerely try to offer helpful cutomer service however fall seriously short when they have…read morebusy rushes. Better training and organization for dealing w rushes might help? Last time I was in someone said they would go get my order in the back. She seemed the only employee on the floor. I had talked to this same person in the morning to put the order because I pressed for time when I came by to get it. I think she's is getting my order. I wait. And wait. The store is almost empty. More that five minutes later I find her in an aisle having a long chatty conversation with the only other customers in the store. She see's me amd says oh yeah I'll go get your order now. Some time later it shows up on one of the counters but nobody tells me its there. Someone else shows up to check me out (back from break I guess). I ask a question about shampoo as she begins to check me out, decide not to get it and turn to pur it back on the shelf. When I turn around she has moved my stuff aside and is checking somebody else out. It is now 20 min that I've been waiting to pay for an order that was ready before I arrived and this is tue second time I've been put sdie for so.eone else while someone was supposedly helping me. I speak up saying I'm next and that I've been waiting a long time. For this I get yelled at in front of the other customers. All these individuals have been helpful and pleasant other times. But perhaps some kind of protocol for dealing w rush situations would be ideal, like if you are the only one on the floor call for help when someone is waiting a really long time and don't tell them you are working on something and abandon task to chat at length and maybe don't yell at customers for speaking up because you don't know what their experience has been until they tell you.

I brougt my dog in for grooming. The staff seemed a little overly familiar, but, i initially passed…read moreit off as that he had been there before, and he is beloved. He has been well cared for. Until I got to the check out counter when a seemingly mentally ill woman came up behind me and asked if Jack is "ok with cats" Well, no he is not. And as i didnt see any cats in the vicinity, i did ask "why are you asking me that?" She responded she didn't know why she asked me that The thing is, I both live and work in this community. And Jack killed my beloved cat. No one should have known that. So when the front desk staff seemed to find all this amusing, i was put off. i remain put off and then some. The thing is, about all of this. My dog is not really a predeator, but i protect him today, and every other day as I live.

Always knowledgeable and polite, willing to listen regarding concerns Bout different breeds…read more If you know something they don't, they are eager to learn..my snooty little toy Chihuahua loves them too! Sophie says hi!

Anything animal related they've got the experience and knowledge to help, plants always survive…read morewith there guidance! if you've got any problems they've got ideas and products to help all the staff are great and helpful, Definitely ask if your low income and they'll help with the cheapest option for your needs that works !!!! Not the cheapest store because of the proper products they carry but definitely not horrendous prices!!!! Several ladies have helped me get to a good food for my dogs and fixed all the associated stomach issues and itching

Looking for a Dramm water breaker and wand wasn't easy, but when I contacted GF I almost…read moreIMMEDIATELY heard back from a helpful Deanne A. who not only answered my questions in a timely fashion, but also put aside the item they had in stock for me till I could run up there from a town half an hour away. Many "CONTACT" links for many other companies either didn't respond, or didn't have what I wanted. Dee was delightfully helpful so I cannot wait to spend some money in the Co-Op there!!! Fabulous customer service.

JL and his staff are the best! Pleasant, accommodating and all around the best team. Lauren has…read morebeen our groomer for well over ten years (two dogs) and she is the best! Loving, caring and patient with our nervous pup. We wouldn't go any where else. She's tops.

Fuzzy pants took my elderly pitty and my snowshoe cat who had never been groomed before. They were…read morehospitable and both animals were happy when I picked them up. Reasonable prices and the staff were very nice. Would recommend them for

I discovered Tatnuck Pet about six months after I moved to Worcester - I had no idea they were…read morethere. What a great find! The owner Brian is amazing - I have been going there a while, as I have an older cat and he's very sensitive to certain foods. He has gotten quite finicky in his old age, and my boyfriend and I didn't have any cash this past Saturday on our morning walk. He generously gave us a can of cat food for NO charge, as he felt badly if the cat didn't like it. What a great guy! This is the beauty of a wonderfully owned small business in a local neighborhood. Stay away from Petco and the larger chains - they will never give you the customer service and kindness of this wonderful little neighborhood gem. Put your money back into the economy by shopping local. Thank you Brian!! ~Stacylynn, John and Deuce the cat

Great folks! Very knowledgeable and kind to the animals!! If they sell if there you know its good…read morefor your pup! I felt very comfortable in there (even during Covid times!).

Best pet place around!!! Great selection of products and services. Owner is a great…read moreconversationalist with an eclectic taste in music that's always spinning on vinyl. Highly recommended

The beloved Goldendoodle needed a bath, and I wasn't sure what to do; if I were home in Boston, I…read morewould head to our old standby (Laundromutt & BYOD, in case you are in Boston) but I was in the Berkshires, so what is a girl to do with her dirty Doodle??? I looked on Yelp, and couldn't find anything. Did a Google search and found Meow & Growl and saw the two tubs on their website, Took the pup for a quick last run through October Mt. (if you're going to make the dog get a bath, at least let them get really dirty first!!) and then into the shop for a bath. Adorable shop loaded with GOOD food for your four-pawed friend, gifts, cards, etc and a good selection of shampoo and conditioner for your dog's bath. You can blow dry your pal right in the tub as well, and leave with a fresh-smelling dog. Woof.