I frequently bring my "high anxiety" rescue dog to Tails.. they always do such a great job! I LOVE…read morethat they do walk in nail trims!

Everyone knows how much I'm obsessed with my dog and how much I care for her! I'm not one to…read morecomplain very often about a business... but this one set me over the edge. Most people know doodles are very hard to care for their hair. I absolutely do my best to care for her. Yes, she was matted, and I was okay with shaving her for the summer and keeping her comfortable. Me and my husband dropped her off, and my husband picked her up because I could not. It cost us 200$!! I know my husband paid the bill he didn't know what to do since I wasn't there to back him up on it. Yes, my doodle was matted, and I was aware, and she needed shaved down. They charge way too much for services they charged 50$ for matting, which she was shaved completely down, so they didn't demat her. She is a 25lb mini golden doodle. Her face is all chopped up uneven cut. Her ears are dirty they were never cleaned, and nails are sharp and not buffered, which was included in the service. Also has razor/clipper burns. I left a review on facebook explaining my opinion and experience. The owner, Danielle, blocked me from the Facebook page, After she came up with every excuse in the book for each complaint I had. She also didn't groom my dog. Our groomer stated my dog did great during the grooming, and Daniemle said she didn't and has video footage, which she will not show me. All I asked was for a refund, and I would be gone. She said no refunds, which is nowhere stated on the website or forms. They offered to fix her, but I refused to go back after they botched her. They also removed my review from google. I also posted a photo of Leela previously groomed at another groomer that was done correctly!

The service was exceptional . My dogs never looked better or more loved. The coats shined and brush…read moreout was amazing

She's the worst groomer I ever used. the dog has bald spots and spots she didn't even cut . the…read morepoor dog is tramatized

Amazing care, wonderful people. Everyone talks to me and also Curtis Jon. I highly recommend the…read morePet Hotel in Hadley. Happy doggie and happy mommy! Betsy Skwira

My wife and I dropped our dogs off for a weekend of boarding and grooming. We left instructions for…read morethe groomer to groom our boy and do a practice grooming of our girl. We were also told that the grooming would be recorded so that we could watch the session if anything weird happens. When we picked up our dogs, it became clear that the boy's grooming was incomplete. He had little knots on his head and a large knot on his tail, as well as a new bald spot on his chest. When we spoke to the groomer about it, she said that he was difficult and wouldn't sit still so that she couldn't complete it, and she said that the bald spot was a cowlick. This didn't *seem* right, because he gets groomed 4 times a year and in the previous place they never had any issues with him at all, and we pet his chest all the time and would've noticed a bald cowlick spot before. She was also not told that the girl was supposed to get a pretend grooming session at all, so that never happened. Since the boy has never been an issue before, we wanted to see the video that we were told we could see if we requested it (we wanted to know what might've set him off), but then we were told that we couldn't because the video system has been down for weeks. The manager I spoke with didn't care and just told me that the groomers rent out the rooms so they aren't responsible for what they do. We contacted the owner but she hasn't responded and instead blocked us on the company Facebook page. Best case, this place has terrible communication amongst the staff and the groomer, poor customer service, and a broken video system. I wouldn't trust my dogs there.

Its never good to go to a site and not get price information,I would be happy to know before hand…read morewhat it is anyway the last time I called them thsy never returned the call so naturally one jumps to oh boy a puppy mill

From the owner: Beautiful, family raised puppies! Poodle, Goldendoodle,…read moreShih-poo, Bernedoodle, Cockapoo, and more ranging in sizes from less than 10 pounds up to 30 pounds. Health certificate, shots, and health guaranteed. Text or call now. We are so confident in the way we raise our puppies around our home that we will stand by our puppies with an amazing health guarantee. Our health guarantee covers all life-threatening genetic disorders and health issues. We believe it is our responsibility to sell healthy puppies as much as it is your responsibility to keep the puppy healthy throughout it's life.  If you are considering the possibility of adding a puppy to your family, we would love to speak to you and assist you in making an educated decision about the right choice of a dog for your family. We are happy to place our puppies with loving, responsible families who have the time, resources and facilities to provide a good and permanent home for their puppy. 

My dogs have been going to Tully kennels since pups, and now they are 13 and 12 years old! Tully…read morekennels is reliable, safe and caring. I have never had a problem or concern. Roomy kennels with indoor and outdoor spaces, not crates. Recommend highly.

Finally I have found a fantastic place to board our dog! We just boarded our 2 yr old Cane Corso…read morethere for 9 days and IT WAS FANTASTIC!!! The facilities were awesome, clean, A/C on the inside for the pups, music, great people and a large outdoor place for them to go to do their business and enjoy some outside time. The owners, Teresa & Steve, are such nice, cooperative, easy-going people. Steve really knows a lot about dogs!!!! They made us feel so comfortable leaving Rocco there. I loved them, trusted them, and knew that Rocco was in great hands. Rocco will be going there from now on :) Thanks again Steve & Teresa!!!

Holly was wonderful not only with her grooming, but also recommendations for handling my pup's…read moreallergies.

Yes, I took him three times to her because PetSmart was screwing up a lot. They roughed my dog up…read moreand he's scared to take a bath so she's great.

We were visiting the Amherst area for a graduation and needed a daycare spot for Theo, my beagle…read more Everyone was really nice and accommodating. Theo enjoyed the stay. It was far preferable to leaving him in an unfamiliar Airbnb for the afternoon.

Couldn't ask for a better place to leave our baby. The staff are always so accommodating and…read morewelcoming. Mocha loves her play time and the treats she gets spoiled with while there. As soon as pull in the driveway Mocha is so excited to be there! We love PHH!