The staff are super caring and the vet, Dr. Tom, is the most amazing small animal vet! Best vet clinic in washington state!

Poor service all around. They were a great clinic, but they have gone seriously downhill over the past few years. The front staff lack even the most basic customer service skills. Getting an appointment is often nearly impossible, especially an urgent one. And you'd better hope your pet doesn't have an ongoing medical condition because they take a week to get back to you about prescriptions/medical questions, OR DON'T GET BACK TO YOU AT ALL. read more

Front desk is poorly trained--they admit this. Have had issues with scheduling/contact info/billing. I've been guaranteed that a prescription med would be ready upon arrival, only to have issues upon arrival. I've confirmed an appointment, only to be told upon arrival that the service could not be completed. Dr. Tom is great. He's only there 3 days a week and it takes booking 2-3 months out to see him, fyi. read more

My son and his family use this Vet. I have as well in the past. Suffice to say not only have we entrusted our pets here MANY times. There have been things over the yrs that have seemed strange or rubbed us the wrong way but we have continued to overlook those things because we've had good experiences. There have been issues with overbilling that was always fixed but took days of work on my part to reconcile. Today my son was very concerned with his son and my grand kitty.Not only would they not see him but he was treated terribly by a woman named Ava! We will be looking for alternative care for our animals going forward no matter the cost or the distance! read more

The old bait and switch they tell me one price on the phone and then jack it up when i get there. Not only that, but I called right before I came to make sure the price was what they quoted me, but when I get there, It's another hundred dollars, for an allergy shot! I do not recommend. ! Not the first time either. read more

My male cat recently was diagnosed with urinary crystals. After being discharged from an Emergency vet he was uncomfortable and didn't want to pee. A.H.S. helped so much letting me bring him in to have his bladder checked and ordering meds to help us. Supporting me emotionally. They are awesome. read more

Animal Health Services - Veterinarians Near Me - Kelso, Washington

I'm from out of town & my 13 yr old dog was very ill. When I called to make an appointment the receptionist was very kind & was able to get us right in. The doctor & staff were everything my dog & I wanted and needed. I highly recommend Animal Health Services. read more

We've enjoyed/benefitted from the services and care of this veterinary service for more than 25 years. General well-care, vaccinations, emergency, surgeries, and heart wrenching farewells. The genuine care for our beloved pets may be most exemplified almost 3 years ago when our vet sat and cried with us as we said our last goodbyes. And now dealing with elderly pet care. Definitely our vet of choice. This also extends to our techs, front desk, billing and individuals we see sweeping, mopping, cleaning. We recently witnessed a very difficult individual be dealt with respect and patience. Wow! Great job to all involved! Our thanks and gratitude to all! read more

My poor dog and best friend of 121/2 years got terribly sick falling over running into the walls, it was horrifying! I was so sad because I thought she would have to be put down. We are not ready to part ways! Dr Erin Lillevold was amazing and wonderful! Come to find out my dog had severe ear infections in both ears! That's why she was falling because it makes one's equilibrium off! The whole staff was great and I needed positive support, in which I got from everyone. I'm glad to be part of this business. They truly care about your fur babies! read more

After 16+ years of experience with AHS my last experience with the staff member answering the phone on October 11, 2025 was absolutely horrific! After having to put my best friend to sleep after 16 years I was devastated. Grieving the loss and waiting for a message to come pick up his ashes had me an emotional wreck. I waited and waited for an email that never came (I have been contacted by AHS via email for many years). I called AHS on October 11 and was told that my beloved Yorkie had been picked up earlier that day by my estranged husband that abandoned us more than a year prior and did not have anything to do with us since that time. When asked why his ashes were released to him and I was not contacted she told me he was on the account as a contact. I asked why I wasn't contacted and she just repeated what she already said about him being on the account. I myself never put him on the account and was always the person who took my little guy to them. I was there with him when he passed away and paid for the services and for years communicating by email except for this one time and something so extremely important they dropped the ball! My estranged husband didn't notify me and then after he finally responded to me he refused to give me his ashes. This could've been completely avoided had I been contacted by AHS via email, the usual way they communicated with me. I was unimaginably upset by this situation and was told by the police that it was a civil matter and I would have to go to court to get his ashes back. The person who answered the phone that day was inconsiderate and talked to me like I was bothering her and refused to give me a straight answer about why I wasn't contacted. The chain of events set into action by the AHS staff member is unacceptable and inexcusable. The care my little guy received there over the years was wonderful and it's a shame that my last memory is how his ashes were mishandled and how I was treated. I did get his ashes returned to me but not without having to be lied to and disrespected and then threatened to not give them to me at all. I just want AHS to understand that due to the conduct of their staff and not communicating with me caused this extra grief and unnecessary emotional stress to happen. read more

Overbooked and understaffed, by their own words, on multiple occasions. Can't ever seem to get help from these people, who are supposed to be our established home vet clinic. You would be better off getting care out of town, this clinic will just send you to Vancouver emergency vet $$$$ for everything. read more

We just moved to the area and are so happy we found Animal Health Services! The wonderful vet was able to see our Dalmatian who was suffering from some skin irritation from the change in environment and offer treatment. All within 2 weeks of moving. When our other Dalmatian was ready for his neuter and cherry eye surgery, we knew right where to go. We were quoted around $2k for the two surgeries in Portland with a 60% success rate on the cherry eye not returning. We spent less than $1000 on both surgeries with a vet who was confident in their skills. We were given multiple options on his eye surgery and they were able to walk us through the pros and cons. Something no other vet has taken the time to do! We will continue to bring all of our animals here and you should too. Thank you so much for treating Cash and Wille with respect and we can't wait for our annual appointments. read more

Animal Health Services - Wille recovering from Cherry eye surgery - Veterinarians Near Me - Kelso, Washington

I called to schedule my CAT a visit and the receptionist first had me on hold for 20 minutes then proceeded to call my CAT a kiddo I corrected her and told her it was a CAT not a child. She proceeded to continue to call my CAT a kiddo and by the third time of me correcting her she finally says ok your pet. Whewww we are getting somewhere now we'll at least I thought lol I quietly told my daughter that this is crazy and SHE HUNG UP ON ME!!! Like are you kidding me??!!! Then I call back because my cat has been going here for years and we have never had any issues and she needs immediate care and she put me on hold and I'm on hold as I'm writing this going on 15 more minutes and counting. BEWARE OF THE CRAZY RECEPTIONIST. read more

The vets when I took my pets there were great. Called for records today and was met with attitude for asking. I understand that the veterinary profession can be very stressful but it doesn't mean all owners who call in are bad and deserve that attitude. read more

Front counter girl was so rude to me. The doctors are kind but this girl needs some customer service relations training. I have been there for two animals And for almost two decades and this attitude is unwarranted with a sick doggy read more

This vet is not our normal vet but due to the snow storm ours was not available. We can't thank this vet enough for being open. Unfortunately, our senior dog's health declined rapidly over Christmas and needed to be put down (euthanized). We were instructed to go to Vancouver or Portland since our vet could not get to the office due to the snow storm. We decided to try calling locally first and we were added on the same day at this vet. We will be forever grateful for the service provided that day. The vet we were scheduled with, Dr. Powell walked my husband through the process and he felt very prepared. Although a sad time, we were very happy for the help provided by this office. It was professional, kind and timely. We were very thankful to also be able to stay local since the weather was so bad. We recently received her ashes and it was put together so respectfully with paw prints and other mementos of our dog. We really couldn't have asked for a better experience. read more

Unfortunately after spending $1000.00's of dollars at this Veterinary office & building an excellent relationship with Dr.Tom on 3 different occasions I called to make an appointment for my 3 large dogs for ear mites & couldn't get in for 10 days to 2 weeks. They told me to call their new location in Vancouver I could get in as an emergency for $147.50 per dog for ear mites?! When I said; that's awfully expensive for ear mites she said you can take them elsewhere. Seriously so rude. And AHS here in town couldn't get them in for 10 days & then their instructions were to drop them off at 8:45 am & pick them up before closing?! Not acceptable or caring veterinarian care, so much for building a relationship with your vet. Throughly disappointed!!! Go to Valley Veterinary in Rainier Oregon where it's not just about the money being made they care about the animals, they actually got me in the next day!! Shame on you Animal Health Services .... Hope that new clinic you opened in Vancouver is worth all the $$$$ being made vs. quality care for our animals!! Good ole Capitalism at its finest. You should have invested here locally in more Veterinarians so we can get quality care for our animal family. This is a long way off from your mission statement at Heartfelt Veterinarian Dr.Tom unfortunately it reflects directly on you! read more

Animal Health Services - My Pack - Veterinarians Near Me - Kelso, Washington

I have no problems with AHS other than trouble getting in sometimes. I think that's everywhere.

The veterinarians and receptionists are wonderful, they have big hearts and are so kind. They have been helping us with tiny feral kittens. I can't say enough good things about this place. read more

I have a cat that creates struvite crystals in his bladder. Even though he has had the PU surgery, crystals had grown large enough to irritate his bladder and caused twitchy cat syndrome. I thought he was experiencing urinary blockage again due to frequent and small urination (a couple of drops at a time). The local emergency vet diverted me to another emergency vet which also diverted me to a different emergency (Olympia to Tacoma to near Seattle). I started calling vets south of Olympia. It was Tom's, vet at Animal Health Services, surgery day. The receptionist placed me on hold and asked Tom if he could take another case. Tom gave the OK to come but to drive safe. I arrived about an hour later. My cat was taken in immediately and found not to have a urinary blockage but large struvite crystals irritating his bladder which was causing the need to urinate but only having a couple of drops of urine. Tom operated on my cat, opening the bladder and removing the crystals. Thank you Tom for taking us after three emergency vets turned us away. read more

End of November, before thanksgiving, I took my dog in for a mass that had grown very rapidly on her right shoulder. My usual vet was booked out, but at the rate this thing was growing I couldn't wait. I was advised to come here by a family member based on a good experience that they'd had. Initial visit with Dr. Poole went well. During the visit, my dog was diagnosed with a, hopefully, benign, tumor that needed to be removed, but the soonest appointment was over a month out. I take the appt because I had no choice but to wait, and hoped for the best. Fast forward to today, 12/30. I've specifically taken the day off of work. I get her to the vet before 8am as instructed. We check in, and I'm told I'll be called as soon as she's out or if there are any problems. I drive home to wait. 20-30 minutes after I get home, I get a call from the vets office stating that there was a booking error and the doctor that would perform the removal WASN'T AGAIN AVAILABLE UNTIL THE 28th OF JANUARY!!!!!! That's TWO months after the date of our original appt. What kind of a medical office doesn't check their schedule and confirm appts, ESPECIALLY PROCEDURES, to make sure they have everything they need for the procedure, LIKE THE SURGEON, and the patient is in fact coming? Bad business!!!! read more

We had a great experience with the Vet himself, but I will agree with the other reviews on here. The gal at the front desk was INCREDIBLY rude. We were asking simple questions-trying to schedule a follow up appointment and she treated us like garbage. Made us feel dumb for asking questions. Responded to our questions with smart remarks. read more

I have been taking my pets here for a 17+ years now and I don't think I'll be going back. The front desk people, one young lady in-particular, are sooooo incredibly RUDE! This has happened multiple times now. It's very disappointing. read more

Made an appointment to establish care for my dog. Had to wait for one month and that's okay. I showed up 15 minutes early, as requested, and waited...and waited...asked how much longer it would be (was told they would check in it and never got back to me)...waited...and waited...left after 1-1/2 hours. read more

I love this vet . I recommend to all of my family and friends. The staff is amazing and treat all animals with the upmost respect and care . I wouldn't want to go anywhere else . Thank you to the team for all your dedication to our fur babies. Dr. Tom is the Best ! read more

Dr. Nancy and the entire team of doctors and staff are excellent when it comes to caring for your 4-legged family members. They are professional, compassionate, kind and caring. We would never hesitate to recommend them for all of your veterinary needs. We have used them for normal routine visits, surgeries, and the worst of times when you have to say goodbye to your best friend. Another wonderful service is that they are now open on Sunday's. I cannot say enough about how wonderful they are in all circumstances and cannot thank them enough for the wonderful service we receive. read more

I was absolutely horrified to find they cut off one of each of my cats ears without discussing it with me. The estimate I confirmed with them twice before the appointment was wildly inaccurate. The receptionist told me the ears being cut off was a mistake but I had to literally tell her she should be apologizing. Hands down the worst experience I've ever had at a vets office. This place should be avoided at all costs. read more

Animal Health Services - Veterinarians Near Me - Kelso, Washington

It is really a pleasure to recommend Dr. Tom and his staff. They take wonderful care of animals and they also have a nice sense of fair play. They care about the people involved with the animals. Dr. Tom and his staff are nice people to deal with. I enthusiastically recommend their services. Carla F. read more

Fantastic with our dogs. Even the grouchy one, who bites everybody, has a bond with Dr. M. They are caring with our dwindling flock of aging rescues, and keeps them healthy in their waning years. I can't say enough good about our vet. read more

Nancy- I told Destiny, "our pets are No longer going to your clinic" due to the way we were treated. She said, and, I quote, "that's fine" in an extremely shotty tone. Aside from when I initially explained to her I think Evo received the wrong dose.. Her reply was not, I'm sorry ma'am someone must have not explained... It was instead.. "We have no record for Evo ever being vaccinated with her 1st rabies dose" and, then proceeded in asking me to look up the records at home. Now, getting back to the State of Washington comment. . the vet offered her shot on Jan 4th 2022 --- pretty far from Sept 2021 and, the only 2 weeks out from the soonest available appt your clinic had which was Jan 24th. There NEEDS to be some serious training implemented at your clinic to assist staff with how to assist families over the phone & in office. I am SURE you would have better reviews that speak for it & clients would not simply Walk Away! read more

AHS has done a great job of caring for my new kitten. Let me know what was needed for the first year of life including shots, neutering and care. Treated our cat as a part of the family! Also they have a separate area for cats to keep them separated from dogs. There are also calming blankets and crates with pheromones available to keep your cat calm while in the waiting area. read more

They just sent me a letter signed by all the staff after my little cat Saucie had to be put down.. they were so mindful and sweet to me and my cat during this insanely... hard process. Thank You to all the staff for having such big hearts and I applaud all of you for what you do. read more

Have received good care for my cat here over the years, but have found the clinic increasingly disorganized as of late with the most recent being an appointment where they ran 40 minutes late without any communication or warning. Nothing negative about the staff or care, but not the clinic to choose if you're on a schedule. read more

What's with places "not accepting new clients?" If you live on the road what are your options??? Very disappointing.

Dr. Tom saved our dog this past weekend. He was the only vet in town who had time for an 11 yr old very sick dog. They got him in right away and quickly determined the issue. He called us at home the next several days to check on our dog too. I am happy to say our dog is doing so much better. Thank you to all the staff at Animal Health Services for your quick help and kindness during this time. read more

Instead of recommending rest and limited activity for my lab with a common problem (pulled cruciate) they recommended surgery. She is two and very likely to have the same problem again, and the cost and trauma of surgery is not the best option when rest and limited activity will solve the problem. Too eager to do surgery. Try another vet in town. Most office staff is friendly and helpful, but I was misled into thinking I was getting a one year contract to care for my pup by paying a monthly fee, and that paying a greater initial sum would cut my payments down to 6 months. They just don't have very good customer service regarding certain components of business. I am overall unhappy with my time there and wish I would've taken my critters elsewhere. read more

I will be returning. Dr. Marinelli who saw my cat was wonderful. I came in with a really sick cat that was diagnosed with an infection from compantion pet clinic, and she took the time to look into what was really going on and trying to figure out what testing needed to be done. He is still not better but it takes time for test to come back, but she is getting me on the right track to figure it out. She didnt tell me anything false like the other place. She was very caring and I could tell that she wanted to figure this out as much as I did, Great place!! read more

Thank you so much for saving Thor's life. You do good work. I thought I had lost my little buddy, but you made him whole. Thank you so much. read more

I had to make the heart breaking decision to send my 16 yo fur baby over the Rainbow Bridge. I was not a previous client but they were able to get me in the same day. I felt so overwhelmed and they made it less painful for me. So caring and compassionate. I had paid extra to be there with my baby but, unfortunately, was unable because of IV complications. However, I was able to stay with him until he fell asleep after the sedative. The items I received with his ashes were so comforting (a paw print impression and an ink print along with a poem and the date of his passing that still makes me cry). I would suggest this vet to anyone in the area. Thank you, AHS! read more

They used to be great. Now they just don't seem to care about pets or people. Vet on a power trip messed up a prescription because of poor record keeping, and was going to withhold medication from my cat. read more