Every single time I come here, the service is beyond what I expect. The employees are…read moreknowledgeable and very helpful. In less than a week, I've been here three times. My dog is fully geared up with products from Woodlands!! We have a new collar to celebrate Pride, a lick mat, and a car seat. YES, a car seat!! For my dog! I never thought that I'd do such a thing, but safety is important and he used to sit on my thigh, but due to some body changes, he now slips away and that's not safe. We went in today to try the console seat, but it was too large. Then I looked at two other seats they had and got the one pictured. It comes with a pillow and a harness, the seat belt secures the seat place, and the harness keeps my dog secure in it. My dog loves all the attention he gets in this store and the treats, too!!!

I had a really positive experience here thanks to the employee, Teasly. I might have her name wrong…read moreand I'm so sorry if I do. She was extremely kind and helpful. I came to use the self pet service and she offered to explain how it works because I haven't used it before. I'm glad she offered because I planned to just figure it out myself and hope things work out. My shepherd sheds a dog a day and I felt terrible about the mess afterword , but again she came back and said she'll happily clean it up. Definitely coming back for future baths. Thanks for your support T!

Stopped by to get more fish !! Purchased tetras for the tank!!!…read more Not only offering aquatic and pet animal needs but as well as garden easy seed starters !! Clean store and helpful floor sale staff !!!

Pet photo with Mrs Claus at Petco day from 2-4 (free event)…read more First, everyone deserves a raise and five stars. The event was organized, everyone was friendly and professional, patient and invested in helping us get the best pictures of Max. Mrs Claus was really patient with Max while her helper tried to get Max's attention and offered to take family pictures with her after we took solo pictures of our sweet doggie. Even the cashier cheered and tried to get Max to sit still and look at me for a great photo! This was really special for me as I know my rescue dogs will not live as long as I will. Moments and memories like this are nice. Thank you everyone for making this special for our family. In the end, Max got a dog treat and we got candy canes. I bought Max yet another outfit (he has more clothes than me) and some treats from the self service bar - he loves those cookie sandwiches. Thank you everyone on staff today for such a great experience and for giving us a great first boost in our holiday spirit! Well deserved 5 stars for perfection

We were looking for a specific dog food for our little finicky puppy. After searching for a few…read moreminutes and not finding it, I asked the very nice gentleman who had greeted us when we walked in for help. He immediately came over to check the racks and shelves, confirmed they were out of stock, and asked if we would like to check another nearby location. When we confirmed, he asked us to wait while he called to make sure they had it, so we wouldn't make the trip in vain. Once he connected and confirmed they had it, he asked them to hold it for us until we got there. I loved the friendliness and the way he went out of his way to help us get what we needed. Excellent customer service.

They have a great system here. You can wash your dog and shop. I would give 5 stars if it wasn't…read morefor the most unfriendly and anti dog person I have ever met, Dagger. They are so rude and clearly doesn't like dogs. I have raved about the Novato location before. Emily has helped me a few times, and she was always so polite and friendly. I hadn't been there in awhile and I came back in to not be greeted by Dagger. Every word they said, dripped with attitude and annoyance. I had to ask a few questions and they couldn't even look at me. Clipped words and half a$$ed pointing in a general direction. I had to go up again to ask a question and finally decided it wasn't worth the hassle. I found Petco a few miles up and went there.

After stopping at a nearby branch and discovering that the dog food we were looking for was sold…read moreout, they called this location to confirm it was in stock and asked them to hold it for us. We arrived 30 minutes later, and what we wanted was already on hold and waiting for us! We also asked for a couple of other items, and the lady helping us was extremely friendly and helpful. She assisted us in finding everything and ensured all the items were in order as we wanted. We left less than twenty minutes later with everything we needed to keep our little furry friend happy. This is a very well-organized location with excellent customer service.

Love this store, the baths for the doggies are great and they have everything I need for our…read moreanimals.

Woman-owned and locally-owned sweet little pet boutique!…read more I was in the area walking by, and as a dog lover, I can never pass up a dog shop. They carry leads, harnesses, Teckleclub rain coats (the best!), toys, treats, dog & cat food (including our fave SmallBatch), and more. And everything is neatly arranged. I had a lovely conversation with the staff member about the best toys based on the size of our pups and their needs (our one pup is a toy destroyer!). Took home a seemingly-indestructible, sturdy lobster toy, and my pups love it. Of course the destroyer ripped a hole in it within an hour, but so it goes in our house. They'll continue to play tug with this for awhile. Thanks Dogville! I look forward to visiting again when in the area. Happy Woman's History Month!

Such a cute little shop. I only wish that my dog had been with me so that he could experience it…read moretoo. My dog and I have a deal that anytime I pass a dog store- I bring him home some yummy. I got him a few treats, and a new bandanna. The owner was so wonderful. I will have to come back again and next time I'll bring Truman along

Elvis is extraordinary! An animal expert who owns a petstore. What a bonus: quality products and…read moregreat advice! Sharon R. S-B

I appreciate that this is a locally owned business and that the owner appears knowledgeable about…read morethe animals at his store. However, I was disappointed to learn that the birds and small animals are still sourced from breeders for resale. During my visit, I saw birds, a guinea pig and other small animals in small enclosures. It seems like the store owner cares about animals. It's disappointing though that Red Hill Pet Center treats living beings as products to be bought and sold. There are thousands of birds, guinea pigs, mice, lizards, and other small animals waiting in rescues for homes. I would much rather see this business use its knowledge and reputation to partner with local rescue organizations and help place adoptable animals instead of purchasing from breeders. I hope the owner considers transitioning away from selling breeder-sourced animals. I would happily support a pet store that focused on supplies, education, and rescue partnerships rather than the retail sale of live animals.

Both the Santa Rosa, location and Novato location have superior custom service... That's super…read moreimportant! The selection of Byrd houses, feeders, seed/food choices are phenomenal...more than I've ever seen in any bird supply store. They are about 20% more expensive than your average feed supply place, but the quality is unmatched. Highly recommended!

AMAZING SERVICE! I bought a pair of Swarovski binoculars from Wild Birds Unlimited and absolutely…read morelove them. But what stands out about WBU is their customer service. They were super helpful in helping me pick out the right pair of binocs for my birds of paradise trip to New Guinea and puma tracking in Patagonia. What's more, when the plastic flap cover on my lens broke, Molly PERSONALLY DELIVERED a pair to my home because she knew I was leaving on vacation the next day and wouldn't have time to stop by. That's way above and beyond. THANK YOU!! Now my lenses will be nice and protected on my trip. =D

I Rivertown Feed has the only alfalfa my goats will eat. I…read moreget the organic one. Which is almost the same price as the regular. They have a r super nice facility with all kinds of hay and just about all supplies anyone needs for a ranch and for cats and dogs too!. The staff is friendly and the facility is very clean.

I have been shopping here for years and have found the customer service to be difficult. They are…read moremuch more expensive than a service like Chewy or a retailer like Tractor Supply. And I have NEVER had a problem with returns with them. Even though Rivertown is more expensive I have continued to shop there as I like to support local businesses. About six months ago I reported that a wormer I purchased had a broken plunger (for horses). They would not let me replace it without bringing in the broken plunger -- Fair enough. When I did bring in the broken wormer they refused to replace it -- a $17 loss on my part. I will never shop here again. They carry the same products at Tractor Supply and Chewy that are less expensive and I will not have a problem with returns. Rivertown Feed and Pet Country are simply AWFUL!!!

Longtime customer first time reviewer. Last Saturday I went in to the store to bathe several tiny…read moredogs at the self pet wash. As soon as I walked in the door, an employee named Ashe greeted me and my dogs. I knew within one minute of chatting with her that she was very knowledgeable and dog savvy. She was very kind and polite and helpful. She was respectful of my dogs and clearly understood their body language. While they were in the pet wash, I realized that I could probably use a licky mat to put on the side of the tub to make the experience more pleasant for them. Somehow, Ash read my mind and checked in on us. When I asked if they had anything like that, she ran and got it for me. Unexpectedly, a family who had arrived and was using the tubs for their own pets, lost control of a very small dog who was not wearing a collar. The dog bolted from the tub and ran out of the doors into the parking lot. The mother and child ran out to get the dog and several passersby appeared to be chasing her, which is the worst thing you can do with a loose dog who is running The amazing Ashe quickly made sure that the other employees were manning the store, and briskly walked outside, assessed the situation, did a wide arc so as not to pressure the little dog in any direction, and planted herself far ahead of the dog so she could block her from getting to the main road if that became necessary. In short, Ashe is a gem. She is not only a stellar employee, but I fear she is overqualified and I may need to hire her myself. I will be back as I always am, but probably more frequently due to your wonderful employees. Thank you!!

The staff here are always so welcoming and very knowledgeable! I can't tell you how many times they…read morehave helped me figure out the best dog food (2 esa rescue German Shepherds) that falls within my budget! Treats too! They go above and beyond!

Great pet store Helpful…read more Sandy is very knowledgeable many supplies very nice and friendly can get your dogs teeth cleaned a couple times per year all around great place

Pet Cottage is a pillar of the community & has that great Mom and Pop feel in a world of chain…read morestores and faceless online shopping. Not only will you find one of a kind over chews, treats, & other products there, but Sandie who took over the store when her mother passed away, is heavily involved in rescue. She even has a room in back where she offers kittens for adoption! Pet Cottage is Vet recommended and offers hard to find diets for dogs, cats and even "pocket pets". If you've tried everything for your pet and it's not working, I promise you, Pet Cottage has the solution (Disclaimer: check with your vet for any health or behavior concerns before shopping at or hiring any other pet related business). If you have a polite and tolerant dog who needs nail trims, one of the longtime employees, a retired vet tech, happens to offer them by appointment at the store. If you haven't shopped at Pet Cottage, give them a visit. You won't be disappointed.