We saw pet cottage as we were passing by and decided to stop by. We wanted to look for something for our cat's birthday and got a handful of toys and a pack of puddy pops! Thank you to the staff, especially Jennifer for the help! Very friendly, very helpful! Planning on stopping by again when we're in the area, highly recommend!! read more

Great selection of healthy pet foods. Also knowledgable.staff who really love animals. They support the community with hosting adoption events. I get one of my favorite locally made frozen cooked dog foods there called Only Fur Paws. read more

Great nail trim with Katie!! My dog was anxious, and she was lovely with her. Katy established report first, and then went slowly as she and I worked out the best way to proceed together. Thank you! read more

Amazing pet store. Full of so much information. Always helpful. I love this place. The only place I go.

Overall a great pet store. They have a huge variety of high quality food. Very friendly Staff and knowledgable. They have rescue kittens up for adoption there. The only thing is the room isn't ventilated well and it smells quite bad. I highly recommend they get an air purifier. It's hard to hang with the kittens because of the smell. Also I feel bad for the kittens because they are in that room with no ventilation. It's a great place and the small tweak to the adoption room would be a huge plus for the kittens and adopters. read more

This place is a joke. The guy that works at Pet Cottage discriminated against my grandmother who is in a wheelchair could not see the kittens that she was hoping to adopt. Not only did he discriminate against her but he was beyond rude. I will not be going back and do not recommend this place to anyone read more

Super wonderful woman lover the owners the place and there are many many kittens to choose from which is awesome. It's very easy to adopt there compared to woodlands pets where they want you to fill out the application even to pet a cat was in trying to adopt and was frustrated and left so trust me go to pet cottage instead read more

Love love this store and the staff (including the resident doggies)! I always walk out more informed than when I walk in. I recently bought CBD oil for my aging cat and Sandie was so helpful with my questions, etc. She truly loves and cares about animals - it's obvious by her knowledge and passion for their well being. This is a true gem in San Anselmo. So thankful they are close by. read more

I like this store for my picky Standard Poodle. It's one of 2 places in Marin that Carrie's Shinto's food. People are pleasant too which is nice. read more

Excellent store, everyone working there was kind and helpful without being overwhelming. I got good recommendations on cat treats and toys when I asked, some simple advice for finicky eaters that worked like a charm. read more

Being a former employee at Pet Cottage I have seen this place from the inside out. They are good people with good intentions who take pride in their work. Sandie (owner) has a huge amount of knowledge when it comes to dogs and cats, but get her going on small animals or birds and prepare to have your mind blown. She is recommended by many vets in the area for nutritional consults, a compliment that speaks for itself. Lynne (manager) is the face you will see if you look up customer service in the dictionary. She is one of the kindest people I have ever met and will bend over backwards to make sure her clients are always happy and receiving the products they need. The support staff is made up of vet techs, animal nutritionalists, world class trainers, etc. It's a pretty impressive bunch if you ask me. Each and everyone of them has taught me to love and appreciate animals in a different and unique way. And all of them are more than happy to share their knowledge with you as well, just ask! When it comes to shopping and supporting local business, this is the place to go. In general, the prices rival those at Pet Food Express and Petco (I would know, I've checked most of them). The owner and manager are both Drake High School alumni, along with both their teenage employees. If all of that weren't enough... They also have rescue kittens! I have driven to Fresno and back with Sandie (owner) to rescue several litters of kittens. The staff is all trained in basic medical upkeep and the vet techs are on call for anything complicated. I've never heard anything but wonderful reviews from the families who rescue Pet Cottage kittens. read more

Pet Cottage - Tanner and Katie on a walk. All gear and treats from Pet Cottage! - Pet Services Near Me - San Anselmo, California

The most knowledgeable, caring, dedicated pet shop I've ever experienced. Products are healthful, staff researches the best foods, supplements, and treats for your per's unique dietary or medical needs. They know more than many vets about nutrition and food content. Best of all, they truly care. Shopping here is a joy and an education. read more

I can't sing enough praise about Pet Cottage. As the owner of a 15 year old pug, I've always received great advice, services and products from Pet Cottage that have enhanced my dog's long life. From its welcoming and knowledgeable staff, to the compassionate and experienced care animals receive, Per Cottage is a great resource. Highly recommend! read more

Pet Cottage is simply the best!!! Not only is the staff amazing, caring, and kind, it is a locally owned business. By shopping here you are supporting women business owners, who truly have your pets interests at heart. They are extremely knowledgeable of the products they carry, take great concern in ensuring you purchase what is right for your animal, and have fair market pricing. They have a loyalty program, and keep track of what food you buy, so you are never stumped. So if you need a pet store that cares, go to pet cottage. A much better experience then shopping at a chain. These women really care about what is best, and do it with passion. Which offers peace of mind when navigating pet care. read more

So disappointed and disgusted. Walked in since I saw a "rescue kittens" sign in red and I wanted to ask about the process for adoption etc... I approached the store and walked around and found the kittens. I then hear a woman yell across the store "HEY DONT GO IN THERE ONLY LOOK." Stunned since the store was silent I turned and saw the older woman with her 3 dogs at the register giggling with another woman who was purchasing something. I was looking at the kittens from afar and I then approached the register since I saw the owner alone now and asked "hi I wanted to know the process for adoption of a cat or kitten" she responds with a rude look "well what do you want a cat or kitten?" And I said " I'm not sure I want to get a cat for my mom..." and before I could finish "well then SHE needs to come in for MY application so I can MEET HER. I made the application" with crossed arms like if she was upset or like lecturing me? She seemed pissed as soon as she saw my partner and I walk in but of course being Latinos in "HER" store might have been her problem because she seemed perfectly fine with the customer before us. Wouldn't recommend asking for help here. Taking my business elsewhere which is sad because I love san Anselmo and hate feeling discriminated. read more

I love this place, and the people that work there. In this corporate world of anonymity, it is wonderful to go to a place where they know me and my animals. I trust their recommendations, and appreciate the advice and concern. read more

Peaches the cat had some hairball issues. I was really concerned. The lady Sandy who works at Pet Cottage was really helpful. She listened, asked questions, offered some products and then threw in a few free samples! Very generous and much appreciated. read more

Pet Cottage - Pet Services Near Me - San Anselmo, California

I just recently joined Yelp and thought of writing a review for Pet Cottage and read through all the existing ones and am SOOO surprised to see all these negative reviews on bad customer service. It's so weird to me because I have been going there for years, they used to be right in down town San Anselmo in a little store and now have this great spacious location on Greenfield Ave. (super easy parking btw) and I never had a bad experience there. As a matter of fact they are so knowledgable about pet nutrition and have such high quality foods! I am very health conscious and started doing a lot of research years ago on the raw food diet. I had two cats at the time, one of whom was very ill and was on a vet prescribed diet. We where in the middle of getting a dog and I wanted to start her out right. I had long conversations with Sandy, the owner, and she was so helpful. I got completely convinced to go manely raw and even started my sick cat on the raw food and stopped the vet prescribed food. The change in her within a month was unbelievable - she was like a new cat. My other one hardly ever went to the vet but got on the raw food as well and when we took her in at one point the vet thought she was a 3-4year old cat in very good health - well she was 17 at the time!!!! Every time I have a question about a new food or vitamins I go to the Pet Cottage and they are always very helpful. I think what some people might mistake for poor customer service is that they are not over bearing! They will never try to sell you something and they leave you alone to shop around, but if you have a question they are totally helpful. Sandy the owner is really nice, but she is not the warm and fuzzy kind - she is a bit more reserved, but there is nothing wrong with that. If you need her help she is full of knowledge and information and she truly cares about the animals - and that is what counts in my book. read more

I gave it a second chance after not being overly impressed the first time. I thought maybe they were having a bad day. While the products and selection are very good...the customer service is seriously lacking. Both times: not greeted, not acknowledged, not offered help = did not have a positive experience. I will be shopping local, but it won't be here...probably Dogville where the service is great. read more

While their selection is pretty good, the customer service is horrendous. I swear I think the women in there were whispering about me behind my back! I haven't felt so uncomfortable since middle school. Wow. So, yeah, I'll be shopping at Four Paws in Fairfax where the kind and knowledgeable woman who runs it is like a fairy godmother compared to the Pet Cottage people - she is there to help and you leave there feeling like you're an important part of the community. In other words, Pet Cottage - you guys need to remember not to alienate your customers. Business 101. read more

I have only gone here once so far, but I will be back! I bought a cat bed and when I got it home I realized it was too small for her. They let me exchange it no problem and were so nice about it even though I came in about 3 minutes before closing time. I imagine it's challenging to run a business in greenfield because it's a little out of the way, but I plan to make the effort in the future! read more

Pet Cottage is my 'go to' spot for all my animals' pet food. They carry a great selection of raw and natural food for dogs and cats. The staff is friendly and helpful and even though they're locally owned and small, their prices are reasonable and competitive. read more

This place is amazing. They're so knowledgeable, and so very kind! They carry high quality, healthy products and are extremely helpful about advising what to buy and why. If the previous reviewer didn't get instant attention, I would suspect it was only because the store staff person was seriously involved in helping someone else. That kind of attention is worth waiting for in my book. Pet Cottage has won my loyalty for life. read more

With the death of one pet last year, and the adopting of a new dog this year with an ongoing digestive problem, the personable staff at Pet Cottage continues to impress with their depth of knowledge and tireless dedication to impeccable customer service. (For the one star poster who likes to shop at four paws in Fairfax, can you ask the knowledgeable woman who runs it like a fairy godmother when the items I ordered over a year ago will be coming in?) Business 102 read more

Pet Cottage has been my mainstay for 15+ years. I may pop into another store if I have to grab something on the run, but always stock up at PC. And if I need counsel regarding illness, diet or psychological issues, there is no other staff in any other store I would turn to. They have the best products, customer service and ethics of all. Also very important to me -the owner is a devoted rescuer investing an incredible amount of love, energy, time and resources towards animals in need. That's a business I want to support! read more

I've been coming to Pet Cottage for nearly 10 years, and I love everything about this friendly, neighborhood pet store. They talk to you -- unlike a Big Box pet store or even some smaller stores where you're left on your own wandering through shelves of products -- and at Pet Cottage they are always helpful. They counsel you when you're having trouble with a new adoptee, and help you think out solutions to problems. The people who work there are kind, friendly, and full of pet knowledge. There's nothing not to love about this place. read more

I have been a customer of Pet Cottage for many years. The owner and staff of Pet Cottage are efficient, responsible, caring, and knowledgable. I love it every time I walk in there, not only for the great, often unique selection and friendly advice, but often to "check on" the kittens and cats there that they have rescued. I just read the review written by Christina G about trying to adopt a kitten at Pet Cottage. The staff strive to find the most appropriate home for each cat or kitten rescued, and it often takes some time and multiple interested people to sort through. There were literally dozens of people who were interested in this particular kitten. I'm just sayin..... they do incredible work rescuing and caring for cat moms and babies, and I for one am exceedingly grateful. read more

The best place for great advice, support and pet products. I have been coming here since I was 8 years old. Wonderful to support San Anselmo local businesses and have a great experience, too. read more

I can not thank you enough Sandie and Sommer for choosing me to be El Gato and Mamasita's mommy. I love them!! If you want a no BS kinda of kitten adoption/pet store, this is the place for you. Gray face and pink nose say thank you too!! read more

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I found both my cats through this store's rescue cat outreach. They still remember my cat's names and treat their problems as if they were their own. Pet Cottage has a great selection of products combined with thoughtful and honest opinions (they steered me away from a less effective herbal flea collar). I'm so thankful to be able to stop through weekly for a friendly chat and all my supplies. read more

Pet Cottage - What did you bring me from Pet Cottage? - Pet Services Near Me - San Anselmo, California

Pet Cottage has the largest variety of high quality pet food and treats I've ever seen. But even more impressive is the rescue/adoption work that Sandie and her staff do. The kittens and cats adopted out through Pet Cottage are given the best food and treatment possible, as Sandie treats them as her own until she places them into loving homes. From adopting a rescued animal, to purchasing all of your pet supplies - all of this can be done at the Pet Cottage! You can't ask for a more knowledgeable staff, with your pets' best health and well-being in mind. read more

Pet Cottage - More food from Pet Cottage, please! - Pet Services Near Me - San Anselmo, California

Wonderful store and exceptional service and advice, especially with ideas on remedying our current "flea" storm. read more

Pet Cottage - Pet Services Near Me - San Anselmo, California

I loved dealing with the Pet Cottage. I ended up with two beautiful rescue kittens, and from the first I was impressed with how much Sandie and her whole staff genuinely care for the animals. They're truly devoted to them. When you bring the animals home, they're happy and socialized because they've been doted on... Thank you to Sandie, Gretchen, Lynne and Summer. Listen to any advice they have for you because they really know what they're talking about... Catherine read more

Our French Bulldogs eat Shinto's Pet Food. Normally I pick it up at the Marin Farmers' Market, but wasn't going to make it this weekend. Online, I found that Pet Cottage sold Shinto's diet, and called to see what they had in stock. They were very nice on the phone, and double checked that they had what I needed. A few hours later, I drove down to San Anselmo to pick up some food. There was ample parking available with easy access to the store. When I went inside I was pleasantly surprised to see that they have a large assortment of pet supplies, to include fleeces, and our favorite treats, (bowwowbiscotti!). Overall a wonderful customer centric experience. read more

Rude service. Learn how to answer the phone! So many other pet stores in the area.

I will never shop at this store again! The current owner has a rude, nasty attitude. She ignores customers while chatting on the phone to god knows who. This a shame because her mother who started the store could not be nicer. The prices are really high. I live in San Anselmo and go out of my way to support local merchants. But not this one. read more

Only been in once but they had a great selection of special needs dog food for my inbred animal. No really my frenchie has a skin problem.. Poor little guy, and the pet cottage has a LOT of limited ingredient dog foods. Toy selection is a-ok also. Only beef is customer service could use a little suggestion box. Please get off the phone when you see a customer wandering about. I could have used a little guidence picking out food especially when most of the bags don't have prices on them. I was also a little shocked when my total for one squeaker ball, one small bag of food and 2 bags of treats was almost $70. Cough. read more

the woman who owns this store is rude and had no concept of customer service..I would never, ever spend my money in there again. She is so unaware of other people that she actually sits out front of her store, a foot from her door, and blows her nasty cigerette smoke into my car while I am loading up my children into the car..Go anywhere else but here.. read more

I love this pet store. They have the most amazing selection of treats, lots of fun toys, doggie jackets and a wide array of the highest quality pet foods. I've always gotten cheerful, helpful service here and am glad they carry a hard-to-find dog kibble I get (Orijen). They also have every flavor of the Primal Brand frozen raw dog food, tho it's a tad expensive. read more

For a boutique pet shop, you would think the customer service would be great (or even good) but it's not. There are plenty of local pet supply stores, and I will spend my money elsewhere. read more