Dr Gray did a fantastic job of fixing my tooth. He was able to take of it in one visit. He is an awesome dentist. Thanks for taking care of me. Ann R read more

I got a chance to experience this dental office They only get two stars because the customer service portal for the front desk and medical assistant of this office was great and the Hygienist I had was amazing and made me feel really comfortable... .. My issue is that after just 2 hours from leaving this office I was in a crazy amount of pain while i was at the dentist getting fillings done, I asked if i needed a root canal because even though she numbed me I could still feel the pain .. she said no I don't need it and to stick it out we were almost done .. I have had fillings done before and they never felt like this.. I called the office and they wouldnt see me and told me to wait for my doctor to call.. I asked what do they do with emergency patients that were just seen there.. they had no idea and tried to act like what i was going through was normal... mind you I currently work in healthcare and in dental before. I asked can I be seen for them to double check the work she said no .. the dr called me after office hours and told me she can see me in the afternoon the next day.. but didnt offer any medication or what to do with this pain.. luckily i was able to contact a new office who allows emergency appointments and they said the Doctor drilled too deep the next day I went in for a root canal A2 smile called me and asked for my review .. I want a refund for my filings read more

Dr Gray takes the time to present all options and give you the opportunity to ask questions.

I've been a patient at Ann Arbor Smiles for years, and they've always done a fine job with my dental care. Friendly, efficient staff and very professional care providers. read more

I waited nearly an hour to have x-rays and a quick look at the tooth/gum that was bothering me. All was done well, but no one introduced themselves. I trust this group, so it was a bit of a surprise to be treated this way. Again, no problem with care, just the missing niceties I usually am accustomed to. read more

on time, friendly, and professional services. no upselling in a comfortable environment!

Great Care- great dentists and technicians! I always feel I'm being well taken care of by people who love their job.

Rachel does excellent work as a dental hygienist! She ensures that I am as comfortable as possible and js dfficient in her wotk. And, I dnjoy talking with her! read more

I came with a serious tooth ache on a Friday and got a full set of X-rays. Neither Advil or Tylenol was taking care of the pain. I was told i had no cavity or infection in the area. I was told to get a root canal on my tooth regardless so the pain would stop which made zero sense to me. By Sunday, my entire face was inflamed and I texted my dentist friend my X-rays. Within less than 30 seconds, she said she could see an abscess and a huge cavity and the only thing that would get rid of the pain would be antibiotics. This is absolutely ridiculous, there is nothing subtle about an abcess. read more

It is false or deceitful advertising they are not open late nor on Saturday for emergencies at any of their three locations for i just tried to get in for an exam fir my broken tooth and discovered they have no same day emergency services. read more

I had an excellent experience as a first-time patient at Ann Arbor Smiles (Huron Pkwy). Every encounter with every staff member -- from my check-in to my exam, x-rays, and various consults to my checkout -- was marked by the perfect balance of kindness, efficiency, and professionalism. Even though it was my first visit, I felt like I was treated like a long-time patient whose needs really mattered to the staff. I had a number of questions for everyone who provided some kind of care for me at the visit, and all my questions were answered with both patience and a comprehensive level of detail. All in all, a truly excellent experience. read more

I cannot recommend Ann Arbor Smiles enough. I hadn't seen a dentist in ... and embarrassing amount of time ... and a dental emergency is what finally got me in. I went here on recommendation of a friend. Dr. Kennedy (Sr.) was so kind. They NEVER said anything bad about my absence from the dentist (my childhood dentist was all about the scolding). In fact, I think it's a policy or something, because every staff member I've ever seen has practiced only positive reinforcement. I couldn't believe what a difference this made in my comfort level. As others have said, AA Smiles is not cheap. When I had really bad dental insurance, I usually had to pay the difference between what they said a cleaning would cost and what it costs at AA Smiles. THAT SAID, I've never had them upsell me. In fact, they make a point to go over estimates ahead of time, have you sign off on them, triage the care you need, and even contact your insurance ahead of time to help you figure out the actual out of pocket cost of a procedure. Beyond that, you can tell that they invest in equipment and staff, not in fancy fountains and TVs for the waiting room. Also, I'll pay for a quality office if it means avoiding weird strip mall dentist offices. In the aforementioned dental emergency, I needed a whole tooth replaced with a crown. Rather than the usual 'take a cast, fit the crown, get a temporary crown, wait a couple weeks .. ' that takes several appointments, they scanned my mouth and a 3D image appeared on the screen. Then they matched my tooth color exactly and machined the crown in the other room. The whole appointment was less than an hour and a half. On top of that, Dr. Kennedy did a beautiful job shaping to tooth to look natural in my mouth. He also took GENUINE JOY in helping me. I've since gone back for countless procedures and cleanings (with Chris? Kris?) .. I now see Dr. Emily Kennedy and she's fucking phenomenal. I recommend her to anyone I know with dental anxiety. read more

I had multiple negative experiences at this clinic, although I never had an issue with the dental care itself. Once, I waited in an exam room for over 3 hours for a cleaning - I asked what was going on, but kept being told I'd be seen soon. When she did arrive, the hygienist was dictating after-care instructions for a different patient while she cleaned my teeth. I was at the office for at least 4 hours for a simple cleaning. I had a different incident where I called to verify that the dentist I was seeing would be in-network, then at my appointment was told this dentist wasn't there, and I could only see a different dentist who was NOT in-network. Overall, I also felt that the dentists did not spend much time with patients and ultimately switched to a different practice. read more

TL;DR: Ann Arbor Smiles is coming for as much of your money as possible. You shouldn't trust them with something as important as your oral healthcare. Besides egregious upselling, they are explicitly breaking their contractual obligations with Delta Dental at the cost of the patient. Please, let my wife's experience be a warning. Take your business elsewhere. Today multiple members of staff tried to convince my wife to pay hundreds of dollars for fillings when her dental insurance (Delta Dental) covers 100% of the cost. The staff insisted that the charge was correct, and even suggested that it may be due to 'how bad' the cavities were (they were not; one was barely a surface level filling). She claimed that this was the best price available in the area, that going anywhere else would be useless, and acted like expecting a $0.00 charge would be absurd. The staff member went back and forth to the dentist and all of this took place in front of other patients in the waiting room, making my wife feel embarrassed and crazy. When my wife called Delta Dental, they explained that they do in fact cover 100% of the costs. They then made clear what was happening:  The dentist was trying to make my wife pay for the difference between what they *wanted* to charge for the service, and how much Delta Dental was willing to pay for the procedure. This is called "balance billing," and is explicitly FORBIDDEN. Unfortunately you can only submit a complaint to Delta Dental after you're charged in this way, so there was nothing Delta Dental could do about AA Smiles' behavior. When looking back at her other experiences with AA Smiles, my wife noticed multiple red flags, like her hygienist charged $50 for an 'extra good' cleaning on her first visit. She cited a high level of plaque build-up, but neither she nor the dentist had an answer as to what they would have done if she'd said no - clean her teeth a bit worse? This and other behaviors speak to a culture of up-selling and exploitation across the clinic. AVOID. read more

Fantastic facilities, personable hygienists, and an informative plan of care. However, Mr. Marlow is one of the most condescending individuals I've had the displeasure of interacting with. It's a shame that one bad apple spoils the bunch. I think it's also worth mentioning that all the reviews about Ann Arbor Smiles coming for your money are dead on. It was only after I switched dentists that I realized how true this was. read more

I moved to the area and tried this dentist based on google review. I was told I had numerous cavities and needed a crown, and was quoted to spend 300 out of pocket for the work. I showed up to the day of the work and was asked for $1400. I left and didn't go through with the appointment. Today I went back to my old dentist and I don't have any cavities. Liars, much? read more

Why does this dental office think we're stupid. As other dentists have used as an excuse, there is no law that says dentists are required to give patients x-rays. You think we old people were born yesterday. Don't waste people's time. read more

I found out about Ann Arbor Smiles at a work hosted health event with Coyote. I met one of the staff and they told me I could make an appointment in our office. After not having been to a dentist for roughly two years, I figured it was time to break down and plan a visit. I became a patient of Dr. D, and met a few of his hygienists. As soon as we started he noticed a few cavities or potential spots that needed to be filled, a deep cleaning was needed, and I told him about some sensitivity to cold foods I had been having. Within one year, I have had two cleanings from Brittany (who is amazing), I have had all cavities filled, and the godsend from Dr. D was my occlusal guard a.k.a. my very dense mouthguard for sleeping so I don't grind or clinch my teeth --- this alone took away the majority of my sensitivity. It blew my mind. This is a great practice, and I've recommended several of my peers to their office. read more

I'm writing a review here to hopefully prevent others from going through what I did. I had a crown down at Smiles about 2 years ago, because I chipped a tooth and it was cutting up my tongue. Well, the crown was way to tall, and caused alot of discomfort when chewing. But the worst of it was the dentist didn't keep the tooth sterile, and it rotted under the crown. I had an abcess, and my new dentist (who seems to be great), said I needed a root canal. I told him it had been a good tooth, and he said "yep". Since the root canal, and he ground down the old crown, I feel so much better. read more

Upselling, lying about expected costs and insurance coverage; In the end, you will pay 5x whatever they quote you as "your portion' of the bill. Then try to blame your insurance provider for their over-charging, well beyond what is approved by providers, and even beyond normal dental practice gouging. They will make no effort to bill under codes that would yield you some coverage, and constantly making "adjustments" to their billing, based on the max they can get paid from insurance and the min coverage you will receive, and then try to recover the rest from the patient. Also, their practice of using Cerac's in place of fillings or crowns is causing many, many, cavities all around the ceracs they put it,..it will ruin your teeth forever. Stay clear from smiles, you won't be smiling when the bill comes. read more

I went there to do my regular cleaning upon my appointment this week. A hygienist decided not to do it and pushed me to do an around $1000 deep cleaning. No idea why she got right to make decision for me. Another dentist came in and asked me to do all kinds of expensive treatment. I did not see such needs in my last cleaning in another shop several months ago. I spent my appointment time for no service in the end. I'm not expert of dental, but I know it is proper at least they should complete my booked service before selling me others service. Very disappointing with this 1st time experience... read more

So I already knew I needed a ton of work done. I don't have insurance. I did their dental savings plan (which is great). So far I got two crowns done, but I still need a lot more work. Everyone here is so friendly and kind. I have anxiety and they made sure I was comfortable the entire time. Dr. At explained every part of the process to me, and the hygienist was so nice too. Highly recommend. read more

I had a very long appointment with Dr. Gray yesterday, replacing two crowns. Dr. Gray was amazing: he's a perfectionist + an artist (he MAKES the crown)+ a highly skilled professional + a caring and attentive listener who does everything in his power to get the job done right and on time. I will always hate going to the dentist, but I love being in the care of Dr. Gray. 5 stars and I only wish I could give him 10. read more

Usually on time regarding appointments. The front staff is welcoming, friendly, and professional. The hygienist are amazing, personable and professional, they take their time and make sure cleanings are thorough. The dentist take great care in talking with you and personalizing your plan of action for overall better health. read more

Great practice! I highly recommend Dr. DiDonato. He's very attentive and kind. And I always look forward to seeing Amanda for a cleaning! I'd be a life long patient if I didn't have to move out of state. If you're looking for a new dentist, definitely come here! read more

Dr. Marlow is incredible. He has such a great personality and so good at what he does. I could not recommend him any more. I have a extremely difficult case and I could not be happier or more thrilled with my results. The whole staff from Parkway are all friendly and helpful too. I have had massive dental anxiety in the past and I could not be any more at ease here. Thank you! read more

This practice upsells a lot. I have not had a cavity in 20 years and during my evaluation they told me I had several. I was suspicious and generally didnt appreciate how pushy they were for me to use their services, so I found a new dental practice that is very highly regarded. Unsurprisingly they told me I had 0 cavities. I shared this story with two to three other colleagues of mine who had also been referred to me, and they described identical situations. Overall I did think they were clean and organized , but I would be highly suspect of their recommendations. And for what it is worth, I seldom write reviews but I feel that patients should be aware of these anecdotes. read more

Smiles is the first dentist I have ever had that explained things as fully as they do. The work with the patient and I really feel they are respectful and open. They see dentistry as something they do together with the patient, not to the patient. Both Dr. Emily and Dr.Kennedy are wonderful. Thanks you! read more

I wanted so badly to love this place. My first couple visits were great! Dr. Emily was personable and attentive and my hygienist was the same. Unfortunately, my last appointment has lead us to search for another dental practice for our family. During my cleaning I was 4 months pregnant. I was told that I had a cavity in one of my molars that should be filled as soon as possible, even though it was causing me no pain. They reiterated that I should have it taken care of before I gave birth and that it would be 100% safe. So I scheduled my appointment. The day of my filling came around and I was 6 months pregnant and prepared. I had asked my midwife about the procedure before going in and she had given me a piece of paper detailing what was and wasn't recommended for my treatment. I gave the paper to the assistant that led me back to the procedure room. She glanced at it and set it down reassuring me that they worked on pregnant women all the time. I figured they knew what they were doing and had probably seem that paper before (it was a standard print off they used for everyone). That same woman began preparing me for the local anesthesia by rubbing some numbing cream ON THE WRONG SIDE OF MY MOUTH. So when the Dr. injected the anesthesia into the right side of my mouth I felt everything. I instantly felt very light headed and hot. My heart started pounding and my limbs felt heavy and weak. I mentioned this to the woman and she reassured me that this reaction was normal when using epinephrine... which was the one thing listed on the paper from my midwife under NOT RECOMMENDED. Needless to say I freaked out the second she said it. She looked at me puzzled, and said "what paper? Where?" They ended up putting a pulseox monitor on my finger and tracking my well bing through the procedure, because well they had already done the damage of injecting me with the wrong stuff... When I left I burst into tears and looked up epinephrine during pregnant, and the biggest risk was premature labor. As much as I wanted to love Ann Arbor Smiles, I can't continue to go somewhere (and bring my family somewhere) where something as important as a note from a Dr. for a pregnant patient is overlooked. read more

Ann Arbor smiles stadium is absolutely the worst dental experience I have ever had. They first tried to get me to pay for orthodontics without insurance. They physically got angry after I refused to sign this scam contract without insurance coverage. After weeks of calls, including calls with my insurance representative, they finally understood that I was covered. However, now they modified the contract to not include retainers due to them having a worse contract with insurance. Weeks later, they tell me that my dentist has requested to transfer me to a different dentist. However, the new dentist they transferred me to does not have any hours that work with me and so they "couldn't be a convenient dentist location" for me. Arrogant, rude, shady and on top of that the dentist (didinado) took more than 1 hour to do a "10 minute" Invisiline Scan. The office is outdated and tiny, not particularly clean. GO SOMEWHERE ELSE FOR YOUR DENTISTRY. read more

I've been to a few other places before finally deciding on here, and I plan on staying with this group for a while. Perhaps because my last place was so traumatizing - a dental hygienist had a coughing fit while cleaning my teeth (yes, my mouth was wide open) - that I am giving this place a rave review. But I really believe the staff and facilities here are top notch. Their waiting room has an awesome (albeit cliché) fish tank with a variety of life in it. Ever see Little Nemo? Yup, there's a clownfish. They have all kinds of high-tech, cool-looking gadgets to clean my teeth with, and a standing X-ray cam machine. It was like getting my picture taken for my driver's license. Smile for the camera. I go to Dr. Kennedy for regular check-ups and for Invisalign braces. Dr. Kennedy is quite an eccentric character; he always has cool, esoteric things to talk about. It keeps me on my toes and prevents me from falling into a boredom coma. And, he's very good at his craft. He's excellent at keeping me well-informed on the health of my gums and teeth, and enthusiastic about the latest techniques and technology in dentistry. The other staff who work with him all seem to get along great, are courteous and professional with me every time. I highly recommend. read more

My first visit was the same day I called A2 Smiles with what I thought was a toothache. Leaving soon for a trip, I didn't want to let it get worse, and was so pleased they were able to squeeze me - a new patient - in right away. (By right away I mean they saw me within an hour of my call to them.) The lovely Amanda made me comfortable and took films. Dr. Emily Kennedy followed with a thorough examination of the area that was hurting, and soon declared my teeth to be sound and healthy. I was glad to hear her say she wants to take a conservative approach and treat the aching with an NSAID for five days and then see me again. We're hoping there was some irritation along the gum line that will resolve by then. The conservative approach is what I always like to hear. (First, do no harm.) Beyond that, both Amanda and Dr. Emily were wonderful: sensitive to my worries, but upbeat and very caring. Dr. Emily reminded me several times to call anytime in the meantime if the pain worsens or anything else comes up. I am so glad to have found such a wonderful place! And amazingly, I look forward to going to the dentist again in a week. For me, that is saying a LOT! read more

I had my first visit were great last year Noveber and come back on march this year for teeth cleaning. I do not feeling good about this time. I went there 15 minutes before by my an appointment and I got called by 20 minutes after my an appointment! Cleaning was horrible, made me pain for one week after that. read more

I was a patient at Ann Arbor Smiles during my time at grad school, and I am sad I will have to find a new new dentist now that I am no longer in town. I have a unique dental situation, but Dr. Emily was very knowledgeable and took the time to learn about my needs. I would absolutely recommend Ann Arbor smiles. read more

From the front desk to the assistants to the dentists, the staff is so amazing. They really listen to you & take their time with every patient. They're also conscientious about the cost to the patient (like what insurance won't cover) and they go over it with you before any work is done. So glad I found them! read more

Gave AA Smiles a second chance after on of their dentists got upset when I told him I intended to follow the advice of the oral surgeon he sent me to rather than his advice recommending extraction of wisdom teeth. The office manager pleaded with me to give them a second chance with another AA Smiles dentist and I did see their replacement dentist. Went through a whole exam to determine a treatment plan only to have the replacement dentist leave the practice two weeks before doing the work that we had planned for him to do which means that in 18-24 mths at AA Smiles, I had 4 general dentists assigned to me. I also agree with the upsell comments because my new dentist examined me & said I only needed one filling, even AA Smiles tried to convince me I needed that one filling + I needed to replace a crown for approx $800. My new dentist said my crown is fine. read more

I have been going here since 1980, when Dr Kennedy and Dr Marzonie were the dentists. Now, Dr Kennedy's daughter is the dentist here! They're all amazing. I have had a lot of work done here, and my daughter now goes here, even though we live in Livonia! I trust this dental office, and that means a lot. Recently, I had to go to another dentist because I changed insurance. It's been awful! The new dentist said I needed a bridge done, and didn't tell me that I needed a crown on one of the teeth. They did the bridge first,, which used up all my insurance for the year, so I couldn't afford to do the crown. Now I can't put the bridge in, because I need to do the crown first, and the temporary bridge is broken. They already pulled the tooth under it too! I wish I never had to leave Ann Arbor Smiles. Be careful where you go, and go to a good, trustworthy dentist. This practice won't steer you wrong. read more

I had previously written a negative review of Ann Arbor Smiles regarding a situation with my very elderly mother-in-law who was staying with me and needed two cavities filled after a dental evaluation from her regular dentist in CA. When Dr. Gray learned of the situation he reached out to me and thoroughly investigated what had happened that made me unhappy. It was found to be an innocent, although serious, mistake by one of their employees who had actually responded very kindly to me in an email but sent the email to the wrong address. I feel so much better about Ann Arbor Smiles and really appreciate Dr. Gray taking the time to reach out and investigate. My family and I have all received excellent dental care for many years from Ann Arbor Smiles. read more

When it comes to going to the dentist, It is usually the last place I care to be and my inner 5 year old comes out. My first visit to Ann Arbor Smiles was prob. the most pleasant and easiest trip I have ever had to any dentist. Excellent front desk staff and my Hygienist Caitlin was amazing and understanding that my inner 5 year old could appear at any moment. Dr. Gray was also very informative and professional. Overall, if you are looking for an amazing dental experience in Ann Arbor MI. Come to Ann Arbor Smiles! As long as I am a resident in this area I will be a patient of Dr. Grays Thanks Ann Arbor Smiles! read more

Came here early last year. The doctor was nice. But they billed my insurance without noticing me. And they didn't respond to my follow-up emails. Now I need to pay out of my own pocket for extra exams. read more