I've just recently finished a 6 week stint of radiation. I have to say the Radiation Ocology group…read moreis fabulous. The doctors, nurses and of course the techs who you see daily are so great. They're so compassionate and are always smiling. I've also had the unfortunate luck of experienceing the day surgery nurses as both a family member and patient. The nurses are great! Again I could not have had a more pleasant experience in a scary situation. Granted the ER can be busy and the wait can be long but I've been fortunate when bringing family to have dealt with mostly friendly staff.

I went to er with chest pain. Er doc didn't acknowledge or even tell me my electrolyte panels were…read moreway off. I read it on my discharge papers. Consequently I was in er two days later. I was charged a copay of 139.00 for each visit. I did let patient relations of this. This was an error on their part that let to the second er visit. This is terrible that this happened. When we can't trust docs anymore

They always take you in right away they make you feel like your pet is the most important thing…read moregoing on at that moment. And they are very knowledgeable and accommodating. They don't rush you and they let you be part of the diagnosing process. They are amazing.

My Yelp profile is under my son - Post is from Trisha O Hudson, MA - I can't say enough great…read morethings about my experience here during a very difficult time. The entire staff from check-in to nurses and the doctor (ughh forgot his name) were so warm and attentive. I brough my cat Alex in knowing he would likely need to go to heaven given how he was presenting. The staff couldn't have been more empathetic and kind during such a difficult decision and throughout the entire process. My heart is broken but Alex had an amazing life and sending him to cat heaven today could not have been done more gracefully and with the utmost care. I was given a private room to spend some time and say goodbye and then a back entrance to leave quietly so I didn't have to walk all the way back through to the front in tears. All of the staff here are amazing and clearly care not just for the pets they treat but for their owners as well. I HIGHLY recommend VEG for all your pets who need care. Will absolutely use them again for all my pet needs!

Great staff. Level of care is outstanding. The nurses and doctors are very attentive and thorough…read more Would highly recommend using Baystate to anyone.

Also. Baystate made me give up my clothes and had me change on a gurney sitting next to the nurses…read morestation in front of everyone. Dehumanizing. All about the money

Good doctors, horrible infrastructure. Long hold times that reach employees that are not well…read moretrained and under staffed. Been trying to schedule a CAT scan all day. Just keep getting bounced around. The WEB site is also horrible. I can never find anything on it and it also sends you in circles.

My mother was rushed in by ambulance at 6pm with heart attack symptoms. They leave her sitting in…read morethe ER lobby. She can't walk on her own because of a previous stroke. At 6am I devide to ask how many before her, and they say 6 people before her and that the wait is around 22 hours. Which sounds insane, but we stay because heart attack potential. AT 26 HOURS of waiting in the ER lobby I decide to go ask (we must be close, right?). They then tell me at the counter they never give out wait times. I explained the whole situation, and they then begin to lie to me and she says "I have been here all night and I haven't seen you guys." Mind she, my mother has been registered and sitting in the waiting room for 26 hours. This place is a joke, and is very untrustworthy

If you arrive before 8 PM, you may get better service. If it's later than that, do yourself a favor…read moreand go to a real emergency room. Very nice staff and providers but SLOW. My daughter was experiencing severe, stabbing abdominal pain. We waited nearly 2 hours in the waiting room, followed by another 2 hours in an exam room before a provider finally came in. After a very brief exam consisting of little more than touching her abdomen, we were told they would run labs and give her Pepcid or Maalox for what was described as a possible upset stomach. At that point, we had already been there for 4 hours, and my daughter was still in significant pain. Then we learned that the lab results would take another couple of hours to return and that the facility does not have ultrasound capability at night. That information should have been communicated during triage. Had we known 4 hours earlier that they could not perform one of the most common tests used to evaluate abdominal pain, we would have gone directly to an emergency room. We left with no answers, no diagnosis, and a child who was still in acute pain. I'll be checking the lab results on the patient portal in two hours and seeking emergency care elsewhere if her condition worsens. This was an extremely frustrating and disappointing experience, and I would not rely on this facility for serious medical treatment or any condition that may require imaging. I am going to assume that they are understaffed and underfunded.

I was being treated with antibiotics for what they thought was a sinus infection and was told if I…read morewasn't feeling better in a few days to come back. I waited over three hours. Christine Towers came in, didn't even bother to look in my ears, down my throat, or up my nose. She just looked at me and said "if it's a sinus infection, you're on the right medication". Thanks to her I spent another week stuck on bedrest because I didn't even have a sinus infection. I had to go to another urgent care to find out that it was allergies and I needed a steroid nasal spray.

Where do I even begin to describe what an amazing experience I had at Grace Cottage Hospital?…read more From the moment I walked in the ER door, I felt at ease, even though I was quite anxious. Once I filled out paperwork, I was immediately brought into the emergency area, where I met the nurses, and soon after that the P.A. on call that evening, all of whom were referred to on a first-name basis (who does that in a hospital emergency room?). Let me just say it was a bit surreal - but in the best way possible - that I immediately felt at home, and at ease, even though I was going through an episode. I still get choked up thinking about the amazing, caring experience I had there. When I left, I literally gave hugs to the two nurses and P.A. that tended to me (Molly, Chris and Josh - you all freakin' rock, man), and I felt like I had made friends for life in a little over 3 hours (and next time I'm up your way I'm gonna take you all out to dinner to show my gratitude!) After getting through all of this, it gives me hope that there are still good, kind, caring people out there in this world, and that healthcare *can* be a good experience when people love their jobs and where they work. Please keep on doing what you do at Grace Cottage Hospital, because in my opinion, you are absolutely second to none. Thank you again, from the bottom of my heart!

I've been coming here since I was 8. I was seen 5 years ago but suddenly I'm not a patient anymore…read more Despite the ER (both the head and Tim Schaefer) misreading my mom's x-ray when she broke her back (said it wasn't broken), it's convenient, so tried to make an appt. Tracy at the operators' desk wouldn't make me an appt and had that worst bedside manner. She wouldn't even let me talk to my former doctor's office! I asked to speak with her collègue instead as I found her extremely unprofessional. So unprofessional in fact-- she hung up on me! Rude! This hospital panders for handouts and donations from the community. We have donated to the Hospital Fair Day most years - I've been a patient for 38 years but suddenly I'm not a patient anymore-- guess I won't be donating anymore either ‍

Horrifying when the only two hospitals in the area are absolutely terrible and dirty. I witnessed…read morethe most inept "care" of anyone ever. They missed the mark by discharging him only for a day later being rushed into emergency surgery and having to stay two months and then facing at least a year recovery if not longer. I hope he sues the crap out of these stooges for the lack of care and quite frankly malpractice. From ICU right down to the absolute ignorance and incompetence of their floor staff. The entire experience I witnessed was absolutely unacceptable and disturbing. They should be ashamed. Their patient advocacy program is a joke. They lie to you and do nothing to advocate for patients. You think they're on your side but don't fall for it. They're not your friend! It's also filthy. We had to constantly remind them nobody has been by to clean in days. Just gross!

My experience with being admitted through the ER was horrible. There was zero communication and no…read morecare at all.

I cannot ever say enough good things about these wonderful veterinarians. At some point or another…read moreover the last eight years, I've dealt with all of them, past and present and they're all on top of their game. I have goats, sheep and an ornery pig and the ability to have them available 24/7 and within driving distance is a godsend on so many levels and has saved the lives of several of my animals when time was a critical factor. To have a large animal veterinarian nearby is such good fortune in a career that turns out primarily small animal veterinarians. Whenever one of my goats is down (about 95% of my calls!), and it always turns out to be something freaky-deaky, it's a huge practical, hands-on learning experience as they are all teaching their students at the same time (there's a rotation of Tufts students that do stints working at the clinic in the latter time as a vet student). Even when there's no students involved (usually an emergency weekend call), the vets are in teach mode and it's a blessing of abundant knowledge that they are able to give you. They're practical while also being empathetic to emotional situations. I do very much appreciate all of them, but Dr. Sanchez, Dr. White, Dr. King and Dr. Wilkinson are the veterinarians I have built best a repertoire with -- they've seen me at my worst, my most stressed emergencies and my critters with the weirdest and extremely varied and changing symptoms. Whether it's a goat with a food allergy (ahem, Penny), a goat kid with a limp (that would be Lulu), a goat with her mammary tissue expelling from her udder (Elphie-the-wonder-goat) or a goat that hasn't eaten in a week, retaining fluid and running fevers (I'm looking at you Epie -- stop eating pokeweed) - because it's almost ALWAYS a goat problem - they're there for me and my animals and I'm so very, very grateful. THANK YOU GUYS SO MUCH FROM ME AND ALL OF MY CRITTERS! xoC

From the owner: Whether you have one pet goat, multiple horses or a production dairy farm, Tufts Veterinary Field…read moreService strives to provide excellence in veterinary care for its clients, as well as superior education to students, support for agriculture in the community and professional growth for its faculty and staff.* Practice Limited to Large and Small Farm Animals* 24 Hours Emergency Care* On Call Nights and Weekends* Office Hours: 8:00 AM - 5:00 PM

I got a blood infection and was very sick in ER. That was the only (-) experience. 6 hrs in the…read morehallway *. see David D. Review. Moved to 5th floor. From that moment till released. Excellent care in every area. MRI, Cat scan, Echo Cardiology. Lab, and immediate care when I turned the call light on. The food was great, loved the everything omele. Thank you for the caring support crew. Three very tough days then two coming back. Great care by all. Special thanks to Cardiology, Lab, Neurology and Infectious Disease. I has Sepsis, a stroke, but quick work by my care team, and care from great professional Nurses, and I'm still recovering but its tough to think of the outcome had we not came to Newton Wellesley Hospital. * ER was less then desirable. my wife took care of me. from getting a room to release 5 STARS!

This is a good location if you need labs done on a holiday or weekend. Other locations nearby in…read moreWaltham and Chestnut Hill are not open on major holidays, but Newton Wellesley is open and pretty easy to get to right off of 128. Or just a couple miles from the pike. Limited parking at the entrance for handicap and some charging spots. Usually those are taken so you have to go to the lower parking spot and walk up a ton of stairs. There's also the option to valet which is $12 or only $4 if you have a handicap placard. To get to the lab/imaging location, when entering turn right after the check-in station, then go straight to the end of the hall and then left. You'll see a wooden desk on your right to check in. There's a small waiting room there, but also a larger room across the hall. They're not a lot of phlebotomy stalls, but they move pretty quickly. Staff are friendly and efficient. This is a good option for getting labs vs driving into Boston.