After 3 Cancellations from the Dentist, I finally got in. Removed 2 teeth and placed 2 bone grafts on opposite upper sides. One was OK, the other had BAD stitching ... the bone graft fell out. Went back the next day, and was told that my DR. just left town and his colleague would not re-do it. .. she cut the hanging "Sponge" out of the bloody hole, and told me to come back in 2 weeks when my Dr. would be back. I went home and fixed the the hanging stitching with my swiss army knife. when I went back in 2 weeks, I was told that it could not be re-done since it had grown over and now had to have another expensive surgery - called a "Sinus Lift" For several thousands $ more!! NOT here!!, No WAY!!! read more

Dr. Lu and staff were great. I had been putting off getting wisdom teeth pulled, scared and nervous of general anesthesia. The unknown. I was told by my dentist to get it done sooner than later, that later would be worse. I am 59 years! Time to let go of the fear. Dr. Lu was clear on explaining what the day would be like from beginning to end. It took less than an hour, I did not feel a thing during or after procedure. The healing was great too. She is gentle and kind. I highly recommend her. read more

I absolutely recommend Dr. Lu. She possesses sublime bedside manners. Very caring. She communicated throughout the procedure, letting me know when I'd feel pressure or a pinch. Extremely knowledgeable. Her assistant, Christina, most certainly deserves a recommendation as well for her exemplary care. Very satisfied! read more

I am so thankful for Dr Lu. She and her staff were very kind and sensitive to my fears. I honestly can't express enough how careful they were from putting in the I.V. to placement of monitoring items. I had a molar extracted under sedation today. She fully explained what would occur during the extraction and also thoroughly answering all my questions. The procedure took less time than expected and went well. I am feeling fine with only minor discomfort. I would highly recommend her practice and would return should I need further services. read more

Great experience! Went in for a consultation to have 3 molars removed and wasn't sure what to expect. The staff was so friendly and right on schedule. After the consult I decided to have the teeth extrated right then and there. Other than a gew pinches from the novican injections, I felt no pain or real discomfort at all. Was done in less than an hour. Had a little bleeding for the next 2 hours and have had no pain or swelling (with the help of some motrin). Highly recommend this team, they know what they are doing! read more

Collected 100% fee from me and then applied and collected my health insurance benefits money also. Made no effort to send me my insurance benefits money until 4 months went by. After I complained to my insurance company and they contacted her office, then I received the money that was meant for me. read more

I was referred to their Dublin location by my dentist as I needed to remove 4 wisdom teeth & 2 molars. Boy am I glad I went to this place and met Dr. Boutros. I just completed the procedure a few days ago and now looking back I should have done this much sooner. I was so afraid of the procedure as many of my friends had shared with me their experiences and many had mentioned that they recall experiencing much pain during & post recovery procedure. So I got cold feet and just postponed & postponed the procedure (note- I am in my mid 40's). But my experience with Dr Boutros was quite the opposite. He was so confident that he assured me right before the surgery that the process will not going to be as bad as I heard it will be. Boy was he right. I elected to proceed with going to sleep (general anesthesia) for the procedure and just like that... I woke up and the procedure was done. I'm told the process only took roughly 1 hour. I woke with ZERO pain. I went home same day and the recovery took roughly 10 days. I was prescribed pain medications to take home to help with the recovery. Throughout the recovery, I did not experience any extreme pain at all. Other than minor discomfort when eating and some occasional bleeding that eventually went away.. there was really no pain. If I knew this all along, I would have done this much sooner. Please do take my advise... schedule time with Dr Boutros.. you will not regret it. You'll be glad that you did it just like I did. read more

Thank you Dr. Lu and staff! You guys made my week! Dr. Lu your awesome, didn't feel a thing ;) I am both thankful and grateful...

Today I woke up pain free for the first time in 9 weeks!!! After enduring a nightmare situation with a different dental office. I cannot Thank Dr Boutros enough!!! THANK YOU for literally saving my sanity!! Thank you for being so kind and compassionate! Thank you for being an excellent DDS/oral surgeon !! Also thank you to the amazing staff !! Kim you are amazing!! I am so grateful for all of you!! People if you are ever in need of oral surgery go to Dr Boutros!! I would give him 10 stars if I could!! read more

She was very professional and thorough. I'm glad it's over and she did a better job than Dr Berger years ago,

Dr. Boutros was AMAZING to work with. I was going in to get my wisdom teeth out, and the first time in I was a nervous wreck and they had to send me home for too night blood pressure. Then they had me return, calmed me down and got it done easy. He and his team are very understanding and comforting. I had NO swelling and NO pain at all- both which I had expected. Great work- great guy! Would highly recommend this guy if doing any oral surgery work. He is very great and so was his team!!! read more

My dentist is out of the area. When I was told I needed a tooth pulled I decided to go closer to home. Dr. Lu was recommended by a friend's local dentist. I met with Dr. Lu for a consultation and immediately felt at ease. I became more and more nervous about my appointment. The day of my appointment I was quite nervous and Dr. Lu put all my nerves right to rest. She pulled my tooth in less than 30 minutes. When I got home I had a little bit of bleeding she called me at home to tell me what to do and I was able to get the bleeding stopped. I had absolutely no pain at all. I didn't even have to take an advil. I recommend Dr. Lu she is absolutely amazing!! Her office staff was fantastic as well. read more

Overall great experience. As with many people, I had a lifelong fear of having any wisdom teeth extracted (now in my sixties). When the need arose for two wisdom teeth to be extracted due to becoming impacted, I was referred to Dr. Lu. I was not looking forward to the procedure in the least, however her office staff was completely professional, timely and engaging. My options were clearly explained and the extractions themselves were unbelievably fast, with no pain at all outside of a couple of minor twinges during the local anesthetic injections. In/out in 45 minutes flat, with most of that filling out paperwork and waiting for the anesthetics to take effect. The procedure I was anticipating to be long and agonizing was over before I knew it. And it would be an total exaggeration to say there was any significant recovery time, discomfort or issues. Once I removed the gauze after an hour had lapsed and took some over-the-counter pain meds, I was good as new. I highly recommend Dr. Lu and her office staff, particularly to anyone with an over-developed fear of dental surgery. read more

Our family have been to Dr Lu's office for numerous appointments and this is a first class facility that is state of the art and have received prompt, professional and courteous service with a high level of counsel every time. Her educational background and training as an Oral Surgeon is most impressive. Check out her credentials - Boston University grad, taught at UOP. She helped provided clear options, costs and benefits about what procedures worked for a very complex case for my family. I got a second and third opinion from other reputable dental practices and concluded Dr Anna had the best intention and expertise to handle our case. I would highly recommend her practice and office. read more

I was very anxious about getting my wisdom teeth removed! (I had been dreading it for quite a while!) Dr. Boutros made the the whole experience seem simple. From the first consultation, he calmly walked me through my options, pressure free, answering all my questions. The procedure and recovery was so quick, I wish I had come to him years ago! Big thanks to Dr. Boutros and his team! read more

She is a great oral surgeon...so glad my son's Ortho referred her....

This review is Dr. Boutros. Dr. Boutros is fantastic and all that you would want in an oral surgeon. We took our son to Dr. Boutros to have his bottom wisdom teeth removed. Dr. Boutros is very calm, pleasant, and the utmost professional. He was very clear in everything that goes on during the procedure. He was also very patient with our questions. My son had his procedure and in less than 48 hours he seemed to be fully healed. We will be taking our daughter to Dr. Boutros when it is her turn to have her wisdom teeth removed. The staff in his office is also fantastic and I would highly recommend his services! AT Dublin, CA read more

Dr. Lu and her entire staff were wonderful! I had to get my wisdom teeth pulled and the entire procedure from start to finish took less than 45 min. I was informed on aftercare and had absolutely no issues! read more

My eldest daughter had her wisdom teeth removed by Dr. Butros. Once again, a positive experience and we highly recommend Dr. Butros for your oral surgery needs. read more

Dr Boutros was courteous, professional and very knowledgeable in his field. My daughter's extraction experience was very "pleasant" if one could called wisdom teeth extraction pleasant! Dr Boutros & his assistant explained the details of extraction and how to prepare for it, and how to take care of the area after the extractions. In fact, Dr Boutros called the evening after the extraction to make sure his patient is fine and answered any questions if any. The follow-up check-up after the week was very pleasant as well. The entire staff at the Dublin office was very courteous, and professional. We will definitely refer Dr Boutros to anyone who needs his service. Bravo! read more

I have to give them 3 stars. I hate to do it because for the most part things were ok, but I left feeling so humiliated that I won't ever go back. I was clear on my paperwork that "have not now or ever" used recreational drugs. I inherited my dad's terrible teeth. Having such bad teeth is embarrassing enough, but when a doctor doesn't believe me and asks if I'm a meth user it just made my anxiety spin out of control. The best part is she acknowledged I'm on anti-depressants. Do you say that to a non-drug using panicking anxiety riddled depressed person? I'm still hurt and upset. I'm also bummed out that I paid so much for nitrous to help control my fear and it did almost nothing, but I'm sure they assumed I'm a lying meth-head despite my protests, and assumed I'd die from too much nitrous. So even though I'm not happy about it, I can use my logic to justify it. The actual extraction sucked but the doctor did a really good job. It wasn't painful. read more

They were very professional and nice to me. I had to get a tooth extraction from a failed root canal. At first I couldn't manage to stop the bleeding on my own so I went back and they did a suture and it stoped :) it hurt but I was grateful that they did everything so well and was able to see me so fast because the pain was unbearable. Now I still have pain but hopefully I can heal up fast! Thank you for making me feel so comfortable and understood my anxiety and panic attacks. You are awesome. read more

Dr. Lu did oral surgery on me a couple of weeks ago. I was very nervous but she made me feel relaxed about the procedure. Everything went wonderfully read more

I got 4 of my wisdom teeth removed at the same time there. Dr. Lu was very nice and professional. Not painful at all and I recovered in a very short time. I was very pleasantly surprised about the whole experience. Also, Kim, the office staff, was really really helpful. She got me the appointment in time and guided me through the complicated insurance process (Dr. Lu's a out-of-network doctor for my insurance policy). Really appreciate her helps! Without Kim, I probably would still be looking for an in-network oral surgeon now while having severe toothache...I would highly recommend Dr. Lu!!! read more

I have been seeing Dr Lu for about 6 months doing a bone graft to repair my upper jaw to enable permanent implants to be placed. Dr. Lu and her staff have been wonderful and great to work with. read more

My husband needed some emergency work done and was in a great deal of pain. Dr. Lu was able to fit him the next day and take care of his tooth with out any problems and at a reasonable cost for someone who's uninsured. I highly recommend her. We had a very positive experience from start to finish. read more

Dr. Lu came to me as a recommendation from my Dentist, of whom I think highly. Dr. Lu is excellent at having both doctor and patient be on the same page regarding care. Everything gets laid out in advance, step-by-step, from the procedure to the costs. Dr. Lu provides sound reasons for one method over an alternative. Most important is the final outcome, with which I am extremely happy. While I hated having a cracked tooth to my otherwise perfect set, Dr. Lu gave me the best results possible. read more

Not many people will say that going to a dental professional is a great experience but I'll have to be the exception that tests the rule. From the front staff to the X-ray tech to Dr. Lu herself, my visit was the perfect combination of professionalism and caring friendliness. I felt listened to and informed about my challenges and options. Dr. Lu was sensitive to my feelings and offered various explanations to concepts I didn't understand. I would have NO reservations about recommending Dr. Lu to anyone. read more

My mom has seen Dr. Lu on a number of occasions. Dr. Lu is very professional and a no fuss kind of doctor. She provides thoughtful and clear treatment options. I trust her to take care of my family and would highly recommend her. If I need oral surgery in the future, I would definitely see her even if she is located 40 miles from my house. read more

What a great practice. I am a Dental wimp, I'm just terrified to go, but both of my appointments with Dr. Lu and her assistant Tiff were beyond wonderful. They make you comfortable and do a great job all while setting your mind at ease. All I can say is thank you! read more

I recently took my 80 year old mother here. Her care was provided by Dr. Cassidy Lavorini. He was so patient and thoroughly explained the procedure to her (some of it in Spanish). He handled my mother's care in such a gentle manner that she commented to me that she felt no pain at all. The front office staff were also very thorough in explaining the fees and handling all the necessary paperwork. I highly recommend Dr. Lavorini for any procedure. read more

This place honestly blew my mind. If I could give them 10 stars, I would. I've had NUMEROUS terrible experiences at dental & orthodontic offices- the amount of dental work that has gone wrong in my mouth is honestly absurd, and all because of the lack of effort and attention to detail that doctors try to pass by with. I have very strong negative feelings for any dental work because of all the trauma I've experienced thanks to inattentive doctors, but this particular office is absolutely incredible. I was a new patient coming in to get my wisdom teeth extracted, and as you could imagine I was extremely nervous. But I had the pleasure of being treated by Cassidy Lavorini and his work was seriously amazing. He's super friendly and probably one of the nicest guys I've EVER met. He made the entire process go by so smoothly with not ONE complication! I first met him at my consultation and my immediate first impression of him was that he's as professional and gentle as it gets...which is important to me if I have someone ripping inch long teeth out of my mouth. He guided me through the entire process and the confidence and serenity in his voice and overall energy made me feel TONS better about the surgery. I've noticed that he really bends over backwards for his patients, trying to make it the best experience they can possibly have, which is exactly what I got. Dr. Lavorini even went out of his way to contact my pulmonary doctor to discuss what forms of anesthesia he can put me under since it may affect me differently due to an illness I have. That alone really made me feel like he genuinely cared about taking care of me, and I would assume all of his other patients too. I've never met a more compassionate doctor. The surgery itself was a breeze, my healing was as well. I didn't even swell up! This is honesty the ONLY good experience I've had in relation to dental/orthodontic work, so I couldn't imagine the negative experience the other review mentioned. I'm planning on possibly having jaw surgery in the somewhat near future and I'm so happy to have found out that he's also an expert at maxillofacial surgeries. Definitely planning on coming back to him if I do decide to go through with the jaw surgery. read more

Dr. Boutros was amazing! I am a very anxious dental patient and generally requires some sedation for even minor dental work. I unfortunately got an abscess around a broken molar and he graciously saw me on an emergency. Three days later I feel great after an emergency tooth extraction and major infection. Back to work tomorrow. Thank you Dr. Boutros! read more

I had some minor oral surgery performed by Dr Boutros. The Dr was extremely professional, kind, and gentle knowing how nervous I was about the procedure. Dr Boutros' staff/team all were very positive and supportive. The true result is as I see it, how my recovery has gone. There has been little to no pain or swelling. I feel much better after the surgery and would highly recommend Dr Boutros. read more

I had to have three teeth extracted in June. Going to the dentist is not one of my favorite things to do. Dr. Anna Lu (and her staff) made feel at ease from my very first visit. Dr. Lu performed the surgery and I was on my way to recovery, but because of my medical history I am somewhat of a bleeder. Dr. Lu knew what to do, even when my medical doctors didn't understand how to stop the bleeding. There are not enough words for me to use to thank Dr. Lu for her kindness and professionalism in taking care of the work I needed to get better. I would recommend Dr. Lu to anyone needing dental surgery for themselves or their family. To Dr. Anna Lu and her wonderful staff, thank you very much for taking great care of me. Robert A. read more

My wisdom teeth surgery could not have gone any better. The staff were all helpful and kind. I was expecting extreme pain because i was getting all four pulled at once, and one of them was impacted. Pre-surgery, Dr. Lu was informative and ready to answer any questions i might have had (but with some internet reading, talking with friends, a video she had me watch at the initial consultation, and some more brief information from her afterwards, i had next to none). I asked to be put under and i was. I dont remember falling asleep, i remember being talked through the various steps of getting the anesthesia going ("this is going around your arm, youre going to feel some pressure...and a pinch right now...") then some quick questions and some banter back and forth for a few seconds while we waited for it all to kick it. Next thing i know, we were done. Dr. Lu gave me plenty of instructions and tips for after care. She even called later to see how i was doing! For my follow up appointment, i was running very late and she still took the time to check for infection, gave me a free syringe and, despite me clearly not deserving it, she even cleaned out some nasty food for me that had gotten trapped the night before. An amazing experience overall! read more

I took my 9 year old daughter to see Dr. Lu for a second opinion. The first or surgeon I took my daughter to, was kind of a nightmare. The doctor was very short with my daughter and frankly didn't have patience for children. Not to mention, we were given an incorrect estimate, over charging us by $150. After deciding to consult with Dr. Lu, both my daughter and I felt so much more at ease. She was kind, and patient with my very anxious daughter. My daughter needed to have some baby teeth pulled. Dr. Lu suggested we try without sedation, if not necessary. We agreed to try, and it really wasn't working out for her. Dr. Lu didn't push my daughter at all, which I loved. She made her feel comfortable. The front and back office staff were also super nice and patient with us! They took their time with my daughter, which doesn't always happen. We came back for a sedation, and all went well!! And thankfully, we didn't have to pay out of pocket, since we had dual insurance coverage and were charged correctly! I would definitely come back to see Dr. Lu! read more

I don't even know how to begin. So we went into Dr. Anna Lu's office with a referral from our current Orthodontist. However we saw Dr. Cassidy Lavorini. I have 5 children 3 of which had all of their "complete boney impacted "wisdom teeth removed . So I'm very familiar with the process. I'm also very familiar with how the insurance is billed for these procedures. Dr Lu's office staff was not only rude and curt but they were also very uninformed, resulting in them wanting to charge me an estimated $1021.40 after my insurance payment. I told them that I had this same procedure performed previously and under the same insurance companies and never paid more than $300.00. out of pocket. I even compared the fees of Dr. Lu's office to the office I used before(I moved and couldn't use the original oral surgeon I had used perviously) the fees were within 25.00 for the same procedures. They insisted that they would not bill my medical insurance because they new from previous experience that the medical insurance would not pay out. They refused to even contact my medical insurance company (Blue Cross Blue Shield)for a pre approval and would only work with my dental insurance. I spent 2 hours on the phone with both my medical and Dental insurance confirming my coverage then called Dr. Lu's office back to tell the Doctor what I had experienced with his staff as well as let him know what I confirmed with my insurance. Dr Lavorini was just as unprofessional as his staff. He showed no concern about the misinformation his office manager gave me and in a cocky and arrogant tone wished me luck with another oral surgeon. SOOOO Beware!!! This office does not know how to bill insurance properly and it will result in an unnecessary expense to you. Dr. Lavorini proved that he did not care about my business or about treating me fairly. I guess, as long as he has customers who trust his office staff to bill their insurance properly , and pay their "Estimated Patient Portion" without questioning it.... he will remain in business. Just know that chances are if you go to this office, and you have insurance......Most likely You will pay more than necessary on top of your already expensive insurance premiums. read more

Dr. Anna Lu and her great staff took care of my son's tooth extraction under sedation. Her staff were so friendly and professional . Dr. Anna made me feel at ease answering all my questions and was very thorough in covering the whole procedure that will happen on extraction day. The day of surgery went very smooth and we were in and out of her office in under 1 hour . Her staff also called later in the day to check on my son. I would highly recommend Dr. Anna to all my friends and family for any of their surgical needs . read more

My wife had a horrible experience a few weeks ago while having my son seen for a consultation. It started with a referral that led to a rude conversation before even being seen. The office manager / billing clerk was beyond rude when calling to follow up on the reminder call for the appointment. Her only concern was that the $88 fee would be paid since she couldn't reach anyone at our insurance company (interesting since we have seen several dds and medical offices and this has never been an issue .). From here it escalated from horrible to worst experience ever. The office manager was there when my wife and son arrived to the appointment and immediately the rudeness and attitude was apparent. The DMD Anna Lu was very nice and understanding to our sons needs however the office manager was a nightmare. She was beyond rude and confrontational when she approached my wife about the billing and what was expected to be paid upfront ,never a problem before with anyone other office, they usually bill the insurance and then the patient. Apparently this office does not know common practices in the industry or how to be professional when dealing with patients. This office manager has a crazy power trip and thinks she can somehow manipulate people by her bullying tactics. This office manager isn't cut out for this profession and would be a better match at the DMV. At the end of the visit it escalated to a further nightmare where the office manager became even more unprofessional as she stormed off once my wife did not agree with paying there fees or signing they're forms for a procedure that had not been completed. She went as far as telling my wife she should get the procedure pre-authorized ... Is this not what they are supposed to do? This so called office manager was rude , cocky , non empathetic to patients , no level of professionalism and definitely unskilled in working with insurances .... Sounds like we had the same experience as Rose B. So if your considering going to office do your homework and be prepared to be treated as an unimportant patient who has no insurance. Remember there are many more choices in Livermore. read more