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    Anna S Skelo, MD

    4.3 (6 reviews)

    Services - Anna S Skelo, MD

    Eye surgery

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    Dr Bizer's Valuvision

    Dr Bizer's Valuvision

    2.3(3 reviews)
    2.5 mi

    Avoid at all costs!…read more First off, this store is no longer called Valuvision but rather it is a Visionworks franchise. My experience began with needing a simple contact lens exam. Unfortunately, when scheduling my appointment they failed to tell me that out of state insurance providers could not be contacted on Sundays. OK. Slight miscommunication leading to an hour of wasted time. Not a huge deal. Finally, after agreeing to pay the full bill and Visionworks planning to call my insurance first thing Monday morning, I received my exam. Frustratingly enough, they had to order trials of my prescription for me to wear before they could write my prescription. Fine. So be it. But wait... Why am I being charged for an eyeglasses exam that I clearly never asked for? I mean, you guys just scanned a copy 15 minutes prior of the eyeglasses prescription that I got from another Visionworks office while visiting family in New York last week. Oh that's right, because you are scamming me. Got it. After days of back and forth, Pam the manager finally agreed to remove the eyeglasses exam from my bill. She also scheduled me to come in the very next Thursday to see a new doctor because of some inexplicable reason about my prescription. Even after asking her to detail what the problem was, she basically lost all function to be coherent. Weird, but I let it go. Thursday rolls around and I arrive for my appointment. From the get go, the male receptionist looked panicked. Great...here we go. "The trials aren't in yet...I'm really not sure why you were scheduled to come in." Needless to say, I was pissed. I told them that they were 0 for 2 on my visits and stormed out. After about 4-5 days I called back and explained my situation to a female receptionist. No apology. I asked for Pam, who wasn't available. So I called back the next day and was greeted by Daniel, who I assume was the receptionist who I'd seen at my last visit. Again, I explained how frustrated and disappointed I was with their customer service. No apology. Seriously?! At that point I straight-up called him out. "Isn't apologizing to an unhappy customer a pretty decent and human thing to do?" There was a silence. Then he replied, "Hold on." Click. Puts me on hold. !!!!?!?!!!!!!!!!???? Finally he picks up and says something about my trial lenses not being in and to try calling back tomorrow. Well, today is tomorrow. Nowhere closer to my prescription or a sane situation with these clowns. I keep looking around to see if there are cameras in the bushes or Ashton Kutcher creeping up behind me, but that would merely make too much sense compared to the sh*t show that has been this experience thus far. And it ain't even over! Le sigh. So again, avoid at all costs or be prepared for a master class in atrocious customer service.

    My experience at VisionWorks (formerly ValuVision) was a great one - my mother and I had both…read morereceived new prescriptions for glasses but had yet to get them b/c I just couldn't find the right style at the right price anywhere. I went into VisionWorks on the absolute last day to use my insurance money (new years eve,) which I learned is one of their busiest days of the year! That's what I get for procrastinating, right?! The sales people were so nice and helpful despite being crazy busy - the selection was good and the gentleman helped us both to pick out the best frames. He also gave great advice on the options for lenses and add-ons and helped us in selecting the best sale of the several offered that day so that we got $1200 for $498!!! They said it would take two weeks for the glasses to come in but he called us less than one week later saying our's had arrived - and we couldn't be more pleased with the results. Thanks VisionWorks!

    Anna S Skelo, MD - opthamalogists - Updated June 2026

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