From top to bottom, coming to the Nashville Eye Center was a great experience. From making the…read moreappointment with the sweet lady at reception, to the eye doctor Anna Skelo, who took amazing care of me. I had a strange stye appear in one of my eyes that she quickly diagnosed, treated and set me on my way. I thought it was going to take a while to get an apt., but was there in a day and also thought I'd have to wait a long time once there. Nope...got right in. So, I will keep coming back here for all my future exam needs.

Dr. Sherman and her staff take great care of their patients! I had to go there to get more…read morechalazions removed from my eyes. I will admit that the first visit wasn't that great due to my anxiety and panic attacks, and due to that they were only able to remove one. Dr. Sherman saw how much pain I was in, and was willing to put me under at St. Thomas Surgicare and remove the rest of the chalazions. I agreed to it, and the surgery was a success. I have been going back for follow-up appointments since then, and everything is looking great so far! :) One big plus was that my insurance company was giving us a hard time with covering the surgery, but the office staff kept calling and nagging them about it until they agreed to cover it. This made me very happy!

Excellent physician and staff. Excellent outcomes and follow up care. Dr. Horn has performed…read morethousands of eye surgeries and trained scores of younger practitioners. He explained how each of a dozen kinds of lenses pertained to my specific circumstances. I now have 20/20 vision across the spectrum. I expect that to improve over the next month.

Dr. Horn took no responsibility for damaging my eye. The surgery was 7 years ago and I have a…read morepermanently disfigured eye after the lasik portion of my procedure. Choose a better provider.

Timely and quick service with a doctor who knew me and understood my concerns. Quickly scheduled a…read morefollow up when it was needed at a time that was convenient for my schedule.

I made my appt weeks in advance and was requested to go on line to fill out some forms..was at my…read moreappt. on time and asked to fill out yet some more forms. waited 50 minutes and then inquired about cause for delay.. was told that there were some issues and that I could reappoint or wait further..desk people were polite but you could tell they did not really care one way or the other. I informed them I would not return and that the doctors were obviously overbooked[a common but terrible habit]..of note two patients before me made the same inquiries. pure arrogance on the part of the physicians that your time is not important as a follow up--the dr. was kind enough and concerned enough to call me and reassure me of a bonafide appt. time..I will make that appt with pleasure

Avoid at all costs!…read more First off, this store is no longer called Valuvision but rather it is a Visionworks franchise. My experience began with needing a simple contact lens exam. Unfortunately, when scheduling my appointment they failed to tell me that out of state insurance providers could not be contacted on Sundays. OK. Slight miscommunication leading to an hour of wasted time. Not a huge deal. Finally, after agreeing to pay the full bill and Visionworks planning to call my insurance first thing Monday morning, I received my exam. Frustratingly enough, they had to order trials of my prescription for me to wear before they could write my prescription. Fine. So be it. But wait... Why am I being charged for an eyeglasses exam that I clearly never asked for? I mean, you guys just scanned a copy 15 minutes prior of the eyeglasses prescription that I got from another Visionworks office while visiting family in New York last week. Oh that's right, because you are scamming me. Got it. After days of back and forth, Pam the manager finally agreed to remove the eyeglasses exam from my bill. She also scheduled me to come in the very next Thursday to see a new doctor because of some inexplicable reason about my prescription. Even after asking her to detail what the problem was, she basically lost all function to be coherent. Weird, but I let it go. Thursday rolls around and I arrive for my appointment. From the get go, the male receptionist looked panicked. Great...here we go. "The trials aren't in yet...I'm really not sure why you were scheduled to come in." Needless to say, I was pissed. I told them that they were 0 for 2 on my visits and stormed out. After about 4-5 days I called back and explained my situation to a female receptionist. No apology. I asked for Pam, who wasn't available. So I called back the next day and was greeted by Daniel, who I assume was the receptionist who I'd seen at my last visit. Again, I explained how frustrated and disappointed I was with their customer service. No apology. Seriously?! At that point I straight-up called him out. "Isn't apologizing to an unhappy customer a pretty decent and human thing to do?" There was a silence. Then he replied, "Hold on." Click. Puts me on hold. !!!!?!?!!!!!!!!!???? Finally he picks up and says something about my trial lenses not being in and to try calling back tomorrow. Well, today is tomorrow. Nowhere closer to my prescription or a sane situation with these clowns. I keep looking around to see if there are cameras in the bushes or Ashton Kutcher creeping up behind me, but that would merely make too much sense compared to the sh*t show that has been this experience thus far. And it ain't even over! Le sigh. So again, avoid at all costs or be prepared for a master class in atrocious customer service.

My experience at VisionWorks (formerly ValuVision) was a great one - my mother and I had both…read morereceived new prescriptions for glasses but had yet to get them b/c I just couldn't find the right style at the right price anywhere. I went into VisionWorks on the absolute last day to use my insurance money (new years eve,) which I learned is one of their busiest days of the year! That's what I get for procrastinating, right?! The sales people were so nice and helpful despite being crazy busy - the selection was good and the gentleman helped us both to pick out the best frames. He also gave great advice on the options for lenses and add-ons and helped us in selecting the best sale of the several offered that day so that we got $1200 for $498!!! They said it would take two weeks for the glasses to come in but he called us less than one week later saying our's had arrived - and we couldn't be more pleased with the results. Thanks VisionWorks!

I called to schedule an appointment with one of the OPHTHALMOLOGISTS because I had a problem with…read moreone eye. They scheduled me with an optometrist instead, and I didn't find that out until the day of my appointment. I called to verify the type of provider, and the receptionist lied to me saying the provider was an ophthalmologist, which is not the case. I have a high deductible insurance plan and would have had to pay for the whole exam out of pocket. I hope they can do a better job not misrepresenting themselves in the future.

I had my cataracts replaced with lenses about 20 years ago. My eye doctor referred me to Dr…read more Hartmann to get any scar tissue cleaned from my lenses. After getting dilated and having a basic exam, the doctor informed me that I did not have enough scar tissue to warrant the procedure and suggested if my vision gets worse and may have to be done in the future. A doctor and his crack staff of technicians did a superb job and came up with the solution that I did not need their services. This is medical care at its finest. I recommend this group to anyone that needs specialized eyecare.

Avoid at all costs. This place has zero accountability. They grossly over schedule making…read moreappointments run 2 hours behind. The staff seem to accept this as "standard" and could care less the domino effect this has on someone's schedule. They could not care less. The office manager is rarely on site and doesn't return calls to receive feedback or address the issue. Terrible, terrible attitudes and services.

Any bad review you read is false. I have been wearing glasses for 60 years and I must say they are…read morethe most professional team of Doctors and associates I have ever been to. I realize that some of the reviews are a few years old, but they certainly turned things around...

I would like to start by saying Dr. Dieckhaus and Gloria (Contact specialist) are great. They are…read morealways polite and great to work with. My issue with this office is the front desk staff. They are ALWAYS rude and never friendly. Makes me reconsider my eye doctor.

Dr. Conrad is amazing I've been seeing him for almost 10 years now. He is easy to get into and…read morealways gets me taken care of. The issue is with his technician, over the span of 2 weeks, I had left 4 voicemails about getting my glasses prescription faxed to Costco. I called several other times just trying to get someone on the phone. THANK GOD FOR CATHY who answered the phone today. I told her about what had happened and she immediately apologized and faxed my prescription over. I will only be calling Cathy from now on.

I made an appointment for the first time with Dr. Fisher and she scheduled me same day! She is fast…read moreat checking blood work (3-4 days) and she can do almost anything! Can I say AHHH-MAZING!!! She is a hard worker and an intelligent woman. I am happy that she is my doctor. I even recommend them to my friends. Give her a call! She responds back quickly!